Airtel Complaints & Reviews

I am looking to convert my Airtel number ([protected]) from Postpaid to prepaid. I submitted documents 13 days back, postpaid sim is deactivated 7 days back but prepaid sim is not activated yet. Airtel Outlet people are not at all helping me. Please resolve my issue, i am using Airtel from last 15 years. Hope you have all information, if not please call me at [protected].

Airtel Landline :[protected]
Registered Under : PK Sankar

I have been using Airtel broadband for over 5 yrs now. Due to fluctuation in the wifi signal, it was suggested by an Airtel representative to update my existing plan to the V-Fiber technology with modem change.

The first request for this new plan was raised on Dec 7, 2016. I was promised the activation in 3 working days.

A week later I had to call airtel customer care to check on the status and they bluntly said that due to Vardha cyclone, the airtel technicians are held up and my request will be resolved in 48hrs.

Another week goes by and still no update from airtel. I had to call customer service again to check and they repeated the same promise of resolving it in another 48 hrs.

On Dec 24th, 2016, when i again called the customer support (as i had not received any update from airtel), they said that all request raised between Dec5th to Dec 22nd were auto closed due to some technical failure in the backend. The representative said that my request will be taken as a new one and processed by Dec 31st.

Another 15 days goes by and no updates. Our internet has become very slow and on checking our account it came to light that the existing plan of 95GB has been reduced to 20GB without any prior notice or information.
On calling again on Jan 10th, 2017, the Representative said that the order is being processed and its in the final stages and they are facing internet failure. However they did not know why the existing plan has been altered. Again as a standard reply, they said my issue will be resolved by 48hrs and that i will get a call to update on the status.
After the promised 48hrs, frustrated, i went directly to Airtel showroom in the city to spoke to them and they said they will drop an email to the concerned team and will be resolved by 17th Jan.

Till now there has been no response or any improved and i called the customer care who this time told me a new story that my account has been refreshed and that everything has been setup from scratch thats why the issue. I do not understand why this was done or what is happening in the background.

I am completely dissatisfied with the response i get and with Airtel as a whole. Following are the question i want answered

1. Why were we not informed about the status of the request unless and until we call and check on it.
2. Why werent we informed if all request between Dec 5th to Dec 22 were auto closed.
3. Why was our existing plan changed to 20GB without any prior notice.
4. How do you expect us to pay the bill this month when we are due 95GB ?
5. Will our existing plan be restored ?
6. Will airtel be willing to take up the new plan requested ?
7. I received mixed views from different airtel customer care representatives that V-Fiber is not available in my location. Then why was this originally proposed ?

I would like all these questions answered ASAP

Customer care complain me koi respond nahi deta
airtel postpaid me bohat bar store pe customer care me phone karke aur email complain di hai par respond nahi deta aur bar bar ek hi bat pe paresan karte hai
please help me sir...
Mo.[protected]

After raising a CAF request for installation of broadband an unidentified person from Airtel dealer without my knowledge activated the below Account ([protected]).Now this account is active and working.

Since I had already paid 3 months advance for the installation of the broadband Account No - [protected] (which is not activated) I raised a online request for NEFT refund and also mailed to
appellate.[protected]@in.airtel.com as well as [protected]@airtel.com and nodal.[protected]@in.airtel.com,

*******
As discussed with you on your mobile number [protected], I understand from your email that you have not received activation fee pending in your airtel broadband account. I wish to inform you that there is an excess amount of Rs. 3788/- reflecting in your account.
We can arrange to refund the amount directly to your bank account through NEFT. For the same, we require the below details -
1. Scanned copy of cancelled cheque
Your name should be printed in the cheque provided - in case, name is not included, please provide scanned copy of bank statement/pass book front page along with cancelled cheque)
2. Bank account number
3. IFSC code
4. Branch
For further queries, please do email.
Warm Regards,

Sravanthi J
*************
In response to the above mail from airtel I have shared my account details with IFSC code and cheque but even after 3 to 4 reminders no one has even reverted back if my amount will be transferred back or not.

This is really painful and I would suggest no one should go ahead to order a new connection with airtel as the support service is really very very poor and they take customers for granted.

I'm from MADHAVADHARA, VISAKHAPATNAM. I'm facing a lot of problem in network connection..I want the network to be good..It's the best sim i have ever used..but this network problem in my area is causing me much problems...
I already contacted the cc but i did not receive any reply from them..nor any resolution to my problem...Resolve it as soon as possible please...

I have made online recharge of Rs.299/- on mobile no. [protected] and amount has been debited from my account. At first, sms has been sent reporting my recharge to be done but after some time second sms has been sent mentioning therein that the recharge of Rs.299/- has been declined but amount has not been credited in my account. Kindly redress my grievance.

I've been charged 41000 as a part of data usage over international roaming, all through while I was on WiFi very much and now Airtel is harassing by barring my number and asking for a letter to bring from consumer forum with a plea of getting charges refused.
Airtel now acting and misbehaving in conversation, I have been given enough explanation and evidences per my knowledge but they want to only listen to their system. charges are 55MB data for 41000INR which is like unnecessary blaming a consumer and harassing. There is too much lack of communication and officials are hiding to reply anything over emails.
I am fed up, please help

I have called 1925 two times to stop deducting data from main balance.
But it has happened 3 times in a row now that you have deducted from main balance.
I am hugely disappointed by your service, i will be shortly shifting to other carrier .
It is against TRAI regulation. you have already fraud 1000 Rs from me, and if your doing it in global scale, you are earning millions of dollar from this fraud.

my no : +91 [protected]

I have data recharge of Rs 349/-on[protected] but not recharged tilldate. please improve the performance of Airtel.

Either pay or return the money to my account . why this type happens .

Reeta

I have taken MNP offer to AIRTEL, once my sim gets activated, ShopeKeeper tries to recharge the MNP offer and he gets 'unable to recharge offer for this xxxxx number' on Jan-15-2017.

on Jan-15-2017:
i called to customer care, and explained the problem they told will be resolved in 24 hrs. i went to shopKeeper on and requested him to recharge MNP-offer same issue.

on Jan-17-2017:
i called to customer care again on Jan-17-2017, same story, wait for 24 hrs.
So far, no progress.

AIRTEL hot spot purchasedfor5000+ taxes.4G servicedate 23/03/16.Conditios [protected]@950.Free for 6moths.Worked and gave performance for 2 months.6months survived.Pay after 6 months on data of 4G and if speed less no charges.Paid first bill on19/4/2016.Nocharges for lower speedLater charges for all data which I refused.No of mails sent .No reply.no [protected]

The service request ID '[protected]' which as requested on 11/01/2017 was not addressed properly. Even though the customer support executives promised me that the installation would happen within 72 hours, there was no update for 9 days. And when I checked with them on 20/01/2017 they asked for 48 hours more.

There was absolutely no update on any of the status. This is careless of Airtel not valuing the Customer's time. They didn't even have the courtesy o[censored]pdating about the delay. This is unacceptable.

Dear Airtel Manager,

I'm customer of Airtel I'm facing a network issue last 5 month. Everyday I'm sending mail to the HO But till never reply from HO side sep2016 2service tech visited my place & cheek the area and he told after 15to20 days issue has been resolved but issue has been not resolved some Airtel employee Deepika call me same information inform very bad service, My Airtel no is [protected]. any further quire please call my alt no [protected] so look the matter & resolved my issue do the needful.

Regards,
Ravi Kumar Singh
[protected]

Dear Airtel Manager,

I'm customer of Airtel I'm facing a network issue last 5 month. Everyday I'm sending mail to the HO But till never reply from HO side sep2016 2service tech visited my place & cheek the area and he told after 15to20 days issue has been resolved but issue has been not resolved some Airtel employee Deepika call me same information inform very bad service, My Airtel no is [protected]. any further quire please call my alt no [protected] so look the matter & resolved my issue do the needful.

Regards,
Ravi Kumar Singh
[protected]

I had recharged net pack of 246 with my airtel app twice on 20 december 2016 and money deducted from account. I got msg of failed transaction and stated that money will be refunded in 10 days but not done yet. My txn id for both transactions are[protected] and[protected] and mob no is [protected]. Further i had talked with customer care executive on 5th jan 2017 and they are unable to resolve my problem.
Kindly return my money in my respective account asap and try to train your executives to resolve the issues effectively

I recharge mo.no [protected] by mistake n with tra.id [protected] for rs 5o .my correct no.is [protected] B.S.Solanki

Using AIRTELapp I recharged IR pack for voice and data for Rs998, tr id[protected] on 8.1.17. The money was promptly debited, but this was not appearing in transaction history or in my account through your app. The pack was not effective. I was travelling overseas and was in great trouble. I made a complaint, ref PR[protected] on 10.1.17 but it was closed by you arbitrarily without resolving.
I am now back in India and have no use of the IR pack. I request you to refund the money asap. Immediate action required.

I am trying to raise complaint again at AIRTEL site but getting message service not available.

Dear sir,
On 10 Jan 2016 I paid for one year subscription of my airtel digital TV in an offer which provided me that if I pay for 11 months and I can avail 1 month free and I paid and availed the offer but 1 month free was not awarded as per the offer and my mobile no is [protected] and this no can be used as my consumer no for verification and I gave a complaint to airtel a month ago on December first week but they have not replied effectively and they did not provide any solution to this problem till now

Dear airtel team, I never expected that I will face this kind of issue from airtel. I have recharged my airtel number [protected] by 159 as there was an offer to get 2gb of data. After recharge I received a message that my account has been field with 1gb of data. As per my uses I was informed by messages that has much data is used and how much is remaining. But after finishing 1gb am not able to use another 1gb of data and also no any message...

Dear sir/mam,

Myself Pradeep Kumar and my fixedline no is [protected] i am a airtel customer since 8 years but i want to decided the disconnection because of your wrong plan commitment by your agent i am really fedup of your airtel services your retention team was given me the new plan of 799 with 16 mbps and new modem on 15 january 2017 but till today the plan is not activated i was complaint many times in your customer care but they said u wait for 24 hours due to system error. Today is the 6th day of my complaint but did not taken any action against my complaint i am totally fedup of your services so please disconnect my connection as soon as possible because you are not able to giving me the best services so i decided to change my service provider for better plans and services also... Your agent have not having helping tendency..

Thanks and regards
Pradeep Kumar
[protected]
[protected]