Airtel Complaints & Reviews

I raised a request for a new Airtel connection one week back. I had to do multiple follow-ups to get some one to call me to find out the maximum speed possible in my area. Then they collected the documents and said they would provide the connection the next day. I kept calling up the customer care each day and they said they would provide it the very next day for 6 days in a row. The customer care team has no idea about what the installation team is doing.

On the third day when I called, they said that the phone number has been asssigned and the connection would be done the next day, But no one came.

Finally after one week, when I called them, they told me that there is no feasibility at all in my area. That too they informed me only when I called them and not on their own.
Then why did they collect the documents at all in the first place and why did they provide me with fake dates when they dont have the feasability at all in my area. I have wasted a week of my time and spent a lot on phone calls by following up with them. if I had gone for a different servce provider, I would have the connection by now.
Atleast when they they had the information that there was no possibility of installation, they should have informed me.

Thanks,
Ajay
ph#[protected]

Actually I pay my bill 14 Jan 667rs axis bank app,
Axis Bank se payment confirm ho gyi h but Airtel m mera abhi bhi bill show kar rha h,
Abhi tak Airtel m payment nhi hui h,
Mere pass bank ka msg h paise Kat gye h & payment successful aaya h.u ska mein screenshot apko bhej rha Hun,
Please check

Dear sir/madam
with reference to above subject, I am postpaid user with Mb no. [protected]. I have called Airtel customer executive 3 times but till the date my issue of 4G network is not resolved. due to lack of network 500MB data wasted and also loss of important business deals. so i request you please resolve issue of 4G network and Refund me loss.

I am using Airtel post paid connection from last 2 years .4-Jan-2017 I have requested porting of number from Karnataka circle to Mumbai .But still my number is not migrated to Mumbai circle .customer care people give some fake commitments that issue will resolve with in 1 hour .But there is no response from them .I have raised some tickets 73528706 and [protected] with airtel but no reply .If you are not able to port my number then update customer so they will check with other option .My postpaid number [protected].
AIRTEL CUSTOMER CARE SERVICE IS PATHETIC AND THEY HAVE ONLY INTENTION TO LOOT PEOPLE WITHOUT QUALITY SERVICE .

I have recharged Rs 299 on 17th Jan 2017 towards my mobile number +91-[protected] and i have received the successful transaction message and Transaction ID:[protected] but haven't yet reflect this amount in my mobile number.

Please look in to this issue and get back to me or reverse this amount to my debit card that i used to pay.

Thank you. Your airtel mobile online recharge of Rs 299.00 is processed successfully.
Rs299=Free Local+STD calls+4GB 3G data for 28 days.
Transaction status:
Transaction ID:
Mobile number:
Recharge amount:
Successful, as on 17 Jan 2017
[protected]
+91-[protected]
Rs. 299.00

I live in basaveshwarnagar near the water tank area and I have been facing several difficulties with airtel. It is not only my experience but also common to all airtel customers living in this locality. We are unable to receive calls as they are always not reachable. I'm not able to receive OTPs from my bank because SMS don't get delivered. Outgoing calls work perfectly fine. But everything to do with incoming don't work at all. The mobile phones show full signal as always but something is wrong with the connection.I have contacted their customer care countless times about this issue and they say that they are "upgrading their infrastructure" and it will take a few months to set right. This is totally unacceptable. My entire living depends on attending calls and I'm unable to do that. Please make sure that this problem is corrected as a mobile service provider cannot exist where their customer's calls aren't delivered properly. I'm sure this issue can be escalated and fixed very easily but they put us through so much trouble, even after being a loyal customer from the past 14 years. Please review this problem and set it right. Thank you.

I couldn't recharge using airtel app . I used to do it but from last few months its showing 404 error.what am i supposed to do?
Really im fed up with this. Is this a problem related to server or mobile configuration? Even i tried in BSNL but unfortunately it too showed the same. Im totally confused and not able to enjoy the offers provided. I need a reply ASAP. This is taken seriously please. Thank you.

When i have taken airtel brodband connection. i have paid 3 month rent in advance. even after 3 month still payment detail is not updated in my account.

its been more than 1 month and still my complain is not resolved. every time i called customer care they are saying wait for 72 hours. same thing they are saying every time i call them. because of payment not updated at there end internet service also disconnected
br...

I recharge my mobile on 7th of dec 2016, but till date i didn't get any benefit from that recharge. do the needful. i complain so many time to the customer care but they are unwilling to help me. and every time they told me lie we will call you and solve your issue but till date problem is not solved. and also they are unwilling to take any complain.

Today, I have received call from Number([protected]), saying that they are calling from Lok Adalat court as a case was filed against me for Outstanding Airtel Bill.

I strongly feel that call was made by people connected to Airtel.

I was using Airtel connection for my broadband and was paying around 1500Rs monthly for 1 year.(Airtel Fixedline no. [protected])

I had to shift my house, So I have cleared all my outstanding bills and requested for transfer only when they promised that it will take a maximum of 3 days.

I called multiple times to customer care within that three days no proper response at all, Was fed and took connection from another service provider.

Someone from Ariel came after 15 days without intimating me and told me that he activated port and phone/broadband setup will be done in other week by some other team.

I have informed that I have already taken another broadband, He suggested me to call Airtel customer care and inform, Which I did.

Am still unsure how this outstanding was lashed on me.

Now some one called me and quotes a Lok Adalat Case reference number ctc2784/13c/2017, Also threatens me to appear before lok adalat for settlement within a week or else they will de-activate all
my government ID's.

If this is not from Lok Adalat, Am surprised how a company like Airtel use these kinds of methods on their customers who are using Airtel services from many years.

Appreciate your help on this.

Regards,
Sreedhar.

I wanted to take airtel connection and requested for that.One Guy from Airtel came and told me to pay rs 1000 online through Airtel Website.I payed the amount and later the airtel guys told that the area is not feasible for Airtel connection and told the amount will be refunded in another 1 week .Till now i did not get the amount back its been more than 1.5 months.I sent mail more than 5 times and called Airtel Csutomer care more than 10 times, These guys will just take complaint and give new complaint no everytime.Below is the Details.I am also attaching Bill which i paid.
Could you please take required action.The amount should be refunded ASAP

CAF No :- tblr 7258704
New Complaint No:[protected]

Dear Sir/Ma'am,

My name is Chaitanya with airtel postpaid number of +91 [protected], registered in Chennai, Tamil Nadu, India.

I had applied for postpaid to prepaid conversion on 28th December. I requested for a new sim and paid the remaining amount of my airtel postpaid card. I was promised that the conversion will be made by January 2nd, 2017. On January 2nd, I raised a complaint stating that the conversion had not completed. I was given a complaint reference number 73280776 and promised that the conversion will be made by Jan 4th whatsoever. Even after following up for three days with the customer care, the conversion was not successful. I spoke to the customer care on January 3rd and informed that I would be leaving the country on January 5th and requested them to take this as highest priority. I was promised that the conversion will be definitely made by January 4th evening whatsoever. I left the country for further studies but my conversion is still not successful. I requested my brother to complain regarding the same in the ARC, T.Nagar, Chennai, Tamil Nadu. He spoke to a lady called Sudha who said that the conversion was complete and only the documentation was pending. She assured that it will be done within one working day and gave her contact number for any queries. My brother tried calling her after one working day. The phone was either switched off or not reachable whenever he tried. I got a message yesterday saying Airtel tried reaching me and will try contacting me again. It's funny that Airtel does not even consider emailing the customer when he/she is not available via phone.

This service of yours is very inconvenient. I do not understand as to why a customer has to run around for the conversion. The customer guy called me when I was in India and he was asking me to give him the address of the ARC. I told him the area and the pincode. He was unable to locate. I was surprised that a guy from airtel does not know office of his own company! He said he cannot help me unless I give him the address. I had to again run around to get the address. I never faced any inconvenience like this in my life so far. I received a bill on 12th January. I will not be paying the bill as, for me, I have requested the conversion and paid the remaining amount already on Dec 28th.

This will be my last resort and last try. I will not be trying to contact Airtel regarding my conversion. Please look in to this.

A frustrated and tired customer,
Chaitanya

PS: I tried just now to talk to Sudha. Her phone is still switched off!

My no is [protected] my best offer was 149 rps main 4gb 3g/4g net for 28 days
i have done the the recharge on 17/1/17 at 03:10 pm but i i was only getting 2g speed when i made a call to customer care MS Ritu Devi attended my call and i gave her all the details . my phone is 4g and i was using aitel 3G services on the same address few months back. but when i asked her why i am not getting 3G speed she was unable to tell me. Even when i asked her weather my complain has been raised she said yes but when i asked her for complain no she said we dont provide any complain no actually we dont have any when i wanted to forward my call to seniors she deliberately disconnected my call.
No [protected]
Phone - ASUS MAX
Location ASSAM Jorhat, p.o nakachari 785635

I have requested for airtel broadband connection on November 7 2016 in Abbaiah Reddy Layout. They have been saying since then they are working on upgradation and that they will call once the connections are available. How many more months do you want for upgradation as it has been almost a year now since the first concern has been raised? And if you cannot provide connection in the area then remove all your banners from the area.

Dear Sir:
DSL No. [protected]_tn

I signed up for Airtel Broadband 100 GB plan on 9 Dec 2016, Paid Rs. 1480, got receipt (Rs. 1299 + tax). Actual installation was done only on Jan 4, 2017 after several attempts to reach Airtel. Service Dept no response, Airtel Sales person Augustin +91 [protected] refuses to respond to my calls. Will not pick up mobile or acknowledge sms.

On installation Airtel has put me on a 90 GB plan, yet payment collected for 100 GB plan. The monthly rental cycle ends in 6 days!!! 30 days credit not given.

I need the correct plan to be updated with 30 days monthly cycle. Airtel keeps transferring my call to the Service Dept, who do not pick up the phone. Mails to [protected]@in.airtel.com keeps getting responded by Sivakumar, Service Specialist saying "pls mail [protected]@in.airtel.com!!! When I check the mail history I notice that the email address is being corrected by Airtel. My sent box clearly has mails marked to [protected]@in.airtel.com.

I am extremely annoyed and surprised at Airtel behaving like this.

Regards
Moses

Dear sir/madam. I am recharged my wife's mobile with no [protected] with R's 349 for unlimited local calls for 28 days using MY AIRTEL app. But I got problem and failed to get one time password. So I gone through my HDFC AC netbanking and completed . But in my HDFC AC two times R's 349 was debited. So please verify my recharge history and take necessary action to return an amount of R's 349 as it is double entry
Thanking you

I am not able to receive incoming calls on My No. [protected]. When someone calls me it says that the number does not exists and I am also not able to make outgoing SMS since Nov.2015. I have lodged many complaints for this but Airtel is not able to solve the same. Shame on AIrtel. I have worst experience with Airtel and not recommend to anyone to choose Airtel. Due to not able to make outgoing SMS I even cannot opt for PORT of my SIM because for this I have make outgoing SMS on 1900.

I have airtel mobile [protected]. Recharged rs147 for 1gb (1024mb). 350+350=700 mb credited. Rest324 mb was not credited till now (16.01.2017) it was cheated. So, i have lost rupees 46.50. Most of the customer were not known about gb &mb. Airtel should be stopped like this type of cheating. Recharge date 13.01.2017 at 12;30 pm. Transaction id[protected].

I have Mon bsnl to airtel on 4/1/17
Bsnl signal will stoped 11/1/17
But airtel no signal no activation
Airtel customer care says we have not reserved any message from bsnl stoped the network.
Local airtel delear preferred new SIM for new connection without number change
I have given to new proofs & photo on12/1/17
But still my number is not activation
Take the action as early as possible.

I have changes my phone no [protected] to prepaid of airtel. I was given a new prepaid sim card. I was replied that this sim will be ready for televerification in next 24 hrs. After so many emails and customercare conversations my televerification was not completed as i was unable to contact from new sim. Now my airtel no has been permanentlty closed. I am facing a lot of problems due to carlessness of airtel