Airtel Complaints & Reviews

I have a airtel SIM [protected] since last 4years.As I am NRI I want to continue this card when I am coming at India that's why I put this sim in a mobile for not to deactivate it but without my permission it deducted 85 rs as international roaming charges and sending me advertisements, I don't want international roaming.I no need of it only when I will be in India I want to access through this SIM.
I hope u will look after this case and solve my problem soon.
Ur cooperation is deeply appreciating.
My email I'd [protected]@gmail.com.
Thanks and regards
Asim hatui
[protected]
[protected]@gmail.com

I made a recharge of INR RS 152 on December 31st, 2016 around 1500 hrs with Airtel app. The transaction reference id is[protected]. I had received a message from the company that my transaction was unsuccessful. The concerned mobile number is [protected]. I even complaint to the customer care but they said my amount would be refunded in account within 72 hours but it's been more than that.Look forward to this matter and return my amount.

Mr. Sunil bharti mittal.. Ru listening???
I am extremely dissatisfied with the hopeless & service that airtel the so called smart phone network is providing in my iphone 6 i had ported from vodafone to airtel thinking that airtel is a better service provider but i believe that i was a fool that i changed from vodafone to airtel i have already post several complaints online on the airtel website but as usual the service that airtel is providing is just hopeless & pathetic is all i can say.
Request you to look into this on an urgent basis else i will be going back to vodafone & let me inform you one thing i have shown my device at the apple service center as well they have also checked nothing is wrong in my device at all if this is not addressed on an urgent basis i will ensure that along with me atleast 15 customers port out of airtel & switch to vodafone also i will post this on social media as well like facebook & twitter as well that's a promise.
I have already posted a complain on the consumer forum & don't think that i can fooled at all. As i am also a part of the customer service industry so you guys can't play around with me at all because i know pretty well how this functions as i am also a part of a bpo industry. Last week i have also changed my sim to another airtel 4g sim but still no luck at all.
Look into this on an urgent basis else i will spread the poor & hopeless service that airtel is providing like wild fire i mean it.

I'm sriram subramanian and have been using the landline & broadband service with the number [protected] for 6+ years now with airtel. Have been a prompt customer paying all the bills of airtel and also endorsing airtel services to others over the years.

Below is the sequence of harassment done to me by airtel since june 2016.

Incorrect plan - earlier till february was part of a different plan and in february 2016 added rs.500 topup into the landline plan as per suggestions from telephone service executive which provides free landline/std calls.in june 2016 again as per suggestions from telephone executive changed into rs.1999 which was inclusive of free landline/std calls. Since then have been billed rs.1999 + rs.500 + service tax. I've called the customer care to make right changes to my plan every month and several service tickets have been raised & have never been resolved.
Every time i called the service executive waivered rs.500 and not the service tax and have paid all my bills perfectly without any dues. Every time i had to explain the customer care executive over 30+ mins and no action had been taken.

Shifting of location - on october 1st i had raised a request to change the connection to my newly shifted location. A sla of october 8th was provided to finish this shifting. Had called airtel several times to follow up on shifting only to have no assurances or communication on the same. As a great shock recevied the below email communication with subject - "update on ref. No. 73712162 for airtel fixedline and broadband [protected]_tn" on nov 22nd.

Namaste!
Reference no. 73712162 for your airtel fixedline and broadband [protected]_tn regarding shifting to new address-requests shifting has been successfully processed..
Should you have any queries, please write to us at [protected]@in. Airtel.com
Thank you for being with airtel.
Warm regards,
Airtel customer care

Nobody from airtel has visited myself or anybody from my family in the new location we are residing and no shifting has happened in the last 40+ days since the request.. Adding to this a bill was generated over rs.1999 + rs. 500 + service tax, given your records there was no phone or internet activity in our account since october 1st. Harassment had reached new levels now.

Cancellation of account : with airtel showing no interest to resolve my plan issue and billing me for a connection not even shifted, called customer care on nov 23rd to raise a request for my account cancellation. My cancellation request was taken by customer care after checking and confirming there has been no activity on my account since the shift request (I. E) oct 1st and also took a a request to waive off the bill amount for the service i have not utilized. But i received my bill notification and not any action on the cancellation, again i had to raise another request for cancellation explaining everything to customer care executive who was reluctant to take the request straight away.

Then a service executive from cancellation team called and provided offers in the likes of 75% discount on next six months bill and shifting to be processed right away, with the disappointment i had faced i proposed to waive of my bill to convince that airtel will stand true to its service values, post which will avail the offer and continue with airtel. The customer executive never called back and the next day another executive called to understand why i had raised a cancellation request.

With no action taken, i called airtel customer care again and this time tried to reach a manager cadre, and this time i was successful. The customer care and the manager assured me that the cancellation will be processed and the bill for services i have not availed will be waived, they will take personal care on this request to ensure this case will be resolved and also communicated the account cancellation will happen immediately and bill waiver will happen within a month.

Promptly i have received a physical bill copy in my new residing location for november month as well and clearly my cancellation request stands without action. The harassment continues.

Bill dues collections follow up :

When iam almost mentally was fed up and felt its a torture to to make any further calls to airtel to follow up on my cancellation request and explain the customer service executives, i have started receiving calls from airtel collections team on follow up of my dues. The collection team knows no sense of tone and questions they can ask is abuse beyond imagination for a customer who has paid bills for more than 6 years. Some abuses from them as below when i try to explain them

"how can you not pay the bills?", "why is the bill not paid?", "when are you going to pay the bill?", "pay your bills first".

Summary of harassment, torture, abuse by airtel i have faced.

- dishonest practices of plan change.
- inconvenient processes to handle change or reduction of billing.
- inefficient customer care executives and systems that doesn't help to resolve calls with customer care effective intentionally.
- inefficient and non transparent service ticketing system that doesn't communicate details of the same to the customer.
- breach of sla and no commitment to adhere to compliance to resolve service requests.
- fraudulent and dishonest practices of service ticket closure.
- inconvenient and troublesome processes to handle cancellation request.
- fraudulent activity by sending email on shifting yet no shifting of connection has happened.
- fraudulent billing of services not utilized.
- harassing treatment of customer who have been paid all their bills till date promptly and no process to look back on what went wrong at airtel.
- abusive and illicit communication practices of collection.

I demand airtel to cancel my connection immediately & waiving off the bill amount for services not availed. If this action is not taken with written communication on sla or i receive any further calls from collections i will go to consumer court for all the above reasons quoted.

Hi,

I am using airtel prepaid mobile ([protected]) and I recharged for 349 which is under Santa offer to get 1GB data and unlimited local and STD calls. After few days I was not able to use my internet.

I called to your customer care 30th December 2016 (Ref no : CBNRD[protected]) and I was told that the particular recharge 349 (With 1GB data) was applicable only for 4G enabled handsets and not for mine. I was told that I wont be able to use internet in my handset with this plan.

In the Airtel app the recharge just specifies Unlimited local and STD call + 1GB. Upon clicking on that it just takes me to the recharge page. With this how do you expect me to know this plan is not available for my handset? Do you want your customers to be fully aware of all your plans and restrictions? I chose this option only because of the Data, If I had known previously if its not suitable for my mobile then I would have recharged for some other plan. Why do I recharge with 349 and get only 50 MB when I get 2GB for 298? Do you think your customers as fools and come up with all these plans? The same thing happened three weeks back. I received a message stating that I can extend my unused data balance by recharging with any 3g data packs by dialing *121*11# and I went ahead and recharged with 29 option to carry forward my 700MB data on December 11th. But the data was not carry forwarded and I ended up using all my account balance as I was thinking I had 700MB data in my account. Why should I recharge with 29 unnecessarily without you sending me a message for carry forwarding the data?

I want my the remaining data of 980MB to be credited to my account and I should be able to use it. Also I want to extend the data validity for the days which I was not able to use my internet. Also I want a compensation for the 700 MB which I had lost earlier.

I have Airtel app balance and recharge option screenshot as reference, If you require it I can forward it to you.

Regards,
Bala

Dell - Internal Use - Confidential

From: WM, KURT
Sent: Monday, January 2, 2017 2:36 PM
To: 'nodal.[protected]@in.airtel.com'
Cc: 'appellate.[protected]@in.airtel.com' ; '[protected]@in.airtel.com'
Subject: RE: RE: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dell - Internal Use - Confidential
Hi Airtel,

Thank you for getting back, however I would like to point out your follow up below does little to let me know when my modem would be replaced and configured.
I would like to point out that it’s been more than 2 week since I have raised the order, I have not received a single call from Airtel advising me on the reason for the delay or to set an expectation of when the upgrade work take place.
I would assume Airtel as a company respects its customers time as any other competing telecom company out there and should least have the courtesy to keep its customers informed proactively around delays and set expectations in advance.
Honestly speaking in my 10 years relationship with Airtel this has been the most disappointing experience ever.

Awaiting a call to let me know the reason for the delay and when would this order be fulfilled.

Regards,
~Kurt

From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Monday, January 2, 2017 2:15 PM
To: WM, KURT
Subject: Re: RE: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dear Kurt,
This is in reference to your email expressing concern over modem replacement for your airtel fixed line connection bearing account number [protected].
I understand that delay in response to your email has caused inconvenience to you and I thank you for your patience.
I understand the delay in responding to your e-mail has caused inconvenience to you and I thank you for your patience.
Foremost, I would like to share that it is our continuous endeavour to provide high quality service to the satisfaction of all our customers. However, despite our constant efforts we are unable to achieve complete success due to external factors beyond our control.
Basis your email, I would like to inform you that I have highlighted and forwarded your feedback regarding the anguish you are facing due to delay in resolution of the above mentioned issue to the concerned team.
Further, I would like to inform you that post validation it was found the team working on your issue on the priority basis. Please allow us some more time to provide you a resolution up to your satisfaction level.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.
For further queries, please do email.
Customer touch points:
Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Warm Regards,
Sunil Tamang

bharti airtel limited

[protected]Original Message[protected]
From: Kurt.[protected]@dell.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 28/12/2016 02:50:14 PM
Subject: RE: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dell - Internal Use - Confidential

Hi Team,

It¿s been 48 hours since I have received this mail, and I have not been contacted by your said department.

Please have them call me.

Regards,

~Kurt.

From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]

Sent: Monday, December 26, 2016 9:54 AM

To: WM, KURT

Subject: Re: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dear Kurt,

Greetings from airtel!

This is in reference to your email expressing concern over modem replacement for your airtel fixedline connection, bearing account no. [protected] & telephone no. [protected].

I understand that delay in response to your email has caused inconvenience to you and I thank you for your patience.

As discussed with you on your mobile number [protected], we have forwarded your complaint regarding modem replacement to the concerned team. Our team will be contacting you with an update on the same within 48 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Customer touch points:

Level 1: Customer Care: HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com and 121/198, working hours - 24/7.

Level 2: Nodal Team: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.

Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.

Please visit our website HYPERLINK "http://www.airtel.in"www.airtel.in for a range of products and services.

Best Regards,

Rajkumar Neelakantan.

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:Kurt.[protected]@dell.com"Kurt.[protected]@dell.com

To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com

Cc:

Sent: 23/12/2016 05:04:56 PM

Subject: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dell - Internal Use - Confidential

Hi Anand,

Thanks for getting back.

As discussed I would like to know who or what caused the unneeded delay and what is being done as a corrective action for future instances of this?

Regards,

~Kurt.

From: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]

Sent: Friday, December 23, 2016 4:28 PM

To: WM, KURT

Subject: Re: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dear Kurt,

Greetings from airtel!

This is in reference to your email expressing concern over modem replacement for your airtel fixedline connection, bearing account no. [protected] & telephone no. [protected].

Dear Sir,
This is very very importantant number of mine due to some health reason, this number ([protected])is not used my me.
This is also important to inform you, no call or sms given to me, regarding this.Without informed me how my number([protected])is closed from ur side.
please arrange to activate this number or arrange duplicate sim.
I always thankful for that.
from,
Saket Subham
kali bari road, teenpookhria, mushhari, muzaffarpur
bihar
[protected]
--
note...i visit ur office several time, no one give responce.

This is in regard to the free 4G SIM card that was couriered to me for up-gradation from 3G to 4G. I had received the SIM on 29/12/2016. I made a SIM change request for Airtel mobile no. on 29/12/2016. I received an email in my registered mail id that the SIM for my airtel no. has been changed successfully.But when I inserted the new SIM card, the network doesn't show.

I called up customer care from a colleague's airtel no. as airtel becomes practically unreachable from other networks instead in cases of reporting of lost SIM and for taking a new connection. The customer care was no help at all. I have a Lenovo K3 Note that is 4G enabled yet I am unable to receive network. I have also sent mails regarding this issue but I received the same automated response that the new SIM was active on my no. It has been 5 days now and still no network, no outgoing or incoming services, still the mail from Service Specialist of Airtel says the services are working fine from their side.

I want my no. to be reverted back to 3G, as I have already witnessed the so called airtel 4G services, or any possible solution by 02/01/2016. If not done so, then please don't expect me to pay for the postpaid connection as the services are not active on my side.

For a month the airtel numbers in jayanagar 3rd block location, bangalore has not been working! Full network but nobody is able to call us and we cannot call anyone..have to literally go to another location all together by travelling 10 min and make a call!!After 10 tickets opened with airtel, a million calls to the call centre and several messages on the facebook airtel india page, all i keep getting is this Hi Krithika! We tried reaching you from XXXXX36567 on all the numbers shared by you regarding your concern related to airtel services however, we couldn't get through your number. Please provide us an alternate contact number and share a convenient time to help us connect with you. We will be glad to assist you. Regards, from multiple people in fact!!
Looks like their service has gone to the dogs! Usually service providers resolve major outages in less than a day and atleast they have the courtesy to talk to their customers when tickets are opened with their service centres. We get calls and the next day the ticket is closed without resolution and agin we have to open a new case with Airtel. We even tried putting this on social media but they were least bothered to reply and finally they hid the post so that they can save themselves.

My phone number is : [protected]

Few reference trouble tickets opened by me with Airtel:
72933623
73160522
73160522
73229584

They are calling me to pay a bill of excellent amount of 1000 Rs. I have port my mobile from airtel to vodafone regarding number [protected] i m getting calls from airtel executives to pay a excellent amount of 1000Rs. I have pay my all dues on 26 october 2016 before porting my both mobiles 1. [protected]
2. [protected]
And now regarding this [protected] i m getting calls to pay a bill of 1000rs .
Please see after this i m very fed up.

I have two post paid connections in family (both ladies) of AIRTEL. whenever a call is made to these mobile nos, the mobile is showing switched for incoming calls. the set and the sim were changed as per advice and the problem still persists. the mobile nos are not contactable . the company did nothing to resolve the issue. one no belongs to an old person who requires it all the time for her medical help and other assistance.

I raised a request on 16-Dec to shift my FIXED LINE services

[protected] For shifting my fixed line to my new address - (both the houses are in same locality and two streets away - KOTTURPURAM)

Number:[protected]

I was assured that my request will be resolved max in 5 working days as per Airtel's SLA to shift fixed line.

However, the same was not done until 21-Dec. Since then, I have been calling airtel customer care at least twice a day (more than 10 calls till now). Every time they put on HOLD for no reason and make me wait for 10-15 mins.

I was told due to cyclone VARDAH the service requests are getting delayed and will be rectified in 2 days i.e. by 23-Dec. I waited and again called. Every time I was given 2 or 3 days as reason. Airtel is smart that for every call they create a new service request (they created a new one 76894926 when they clearly knew a previous request is not fulfilled).

On 26-Dec they assured my case will be resolved by EOD 26-Dec, but again no solution. the same day, I spoke to Prashant from escalation team who assured to speak to the area engineer and get back immediately. I received a call from tel:[protected] and a lady employee spoke who quoted she is from Escalation team and that she needs 2 days to fully serve my request. She confirmed my case will be resolved by 28-Dec EOD and that she will give me a call around evening 7PM to confirm if my case is resolved or not.

To no surprise, no one from Airtel called me to serve my request. Neither did the lady employee / Prashant from escalation team called me.

On 28-Dec EOD, i wrote an email to Airtel to discontinue my services. I got a call on 29-Dec stating the receipt of my email and that they wanted me to talk to the escalation team. Fed up of my experience with customer care and having 0% confidence that they will help me understand the reason for delay, I started explaining my concern to the customer care rep who immediately hanged the call. See the attitude.
Immediately I am getting an sms / email that my cancellation request is taken and that it will be processed in 7 working days. See the spirit of Airtel:

1. I raised a request for shifting my connection - IT WAS NOT SERVED till date. Airtel had nil customer service / commitment to call the customer and let them know the reason for delay. They did not do that.

2. Every instance, I had to call them and know the reason for the delay. They give VARDAH cyclone as the reason for delay. I also explained them that the condition in Kotturpuram area wa back to normal in 2 days and that my fixedline was working very well in my OLD location.

3. LOT of deadlines missed and Airtel seems clueless why the area representatives are delaying my request. Pathetic management.

4. Shifting lines - How much time it will take. Max 2-3 hours and not more. Even this Airtel cannot manage / provide a solution to customer.

5. TILL DATE I DO NOT KNOW THE REASON why my request was not fulfilled. Airtel escalation team too did not explain me the reason. The moment I asked them to cancel my connection, they instantly accepted and cancelled.

6. AIRTEL thinks they are the leaders and no one can shake them. Clearly AIRTEL is going to lose all its customers if they do not treat customer's better.

I have shared my BITTER experience in all SOCIAL media and here. Have personally told my friends who are all in very high positions in IT industry to move away from Airtel. See the difference this is going to make.

AIRTEL is doing pathetic customer service and it is going to lose its position to ACT all other players.

Sir,
Indeed Airtel is one of the best telecommunication service provider in India.
I am sorry to say the quality of signal around Patrakar Colony Ashok Nagar Allahabad is very poor specially the last area.
The problems we are facing are as follows.

1. It takes time to connect the call.
2. Frequent call drop during conversation and redialing hardly connect the call.
3. Poor quality of voice or interrupted voice during conversation.
4. The other end receive poor quality or disturbed voice.
5. Reception of call with in the home are either weak or one sided.
6. Call gets clear only outside of the house or nearby park.

Hope you will look into the matter and will try to solve it at your earliest otherwise our last option will be change of service provider to get rid of the problem, but still hopeful as, airtel has established the name with its best service.

Thanks & Regards

Your Consumer

I have transferred rs.350.00 to airtel money app on 24.11.2016 thgh my mobile no. [protected]. Transaction id of the amt transfer is[protected] at 08:01 am. I recd a confirmation message from airtel money and the amt was reflected in airtel money app, but the next day amount was disappeared from my account, neither amt was shown in my airtelmoney a/c nor refunded to my bank account. I complaint the consumer complains site on 22.12.2016 but no satisfactory reply recd from airtelmoney.

I had called almost 12-15 times to get my issue resolved. I was assured that someone will fix it within 24 hours. Last I had spoke to a Supervisor (Dinesh) who said he will get someone to call me back in 48 hours. I work from home and internet is very important for me. Please do something about this horrible experience I had with the Tech Support. Please find the latest Ticket Reference# 76884078.

This is the third ticket in the past one week. There is no response from the team . The call back which is offered is not made.I am being treated very bad by the Customer Care when asked about the issue. I had tried all the methods possible to get my issue resolved. There is no way possible to get the issue resolved. I pay for my Broadband and the internet which is not working for almost 15 days in a month

I had this number [protected] since 2004 and recently on September 5th 2016 i went abroad for a short period (September 5th 2016 till November 5th 2016) and after returning i found that my sim showed as invalid and when approached local airtel office they said the number has been cancelled, i need the same number i was using it for past 10yrs, Before taking the step of cancellation Airtel should have informed the same on my alternate number

I M using idea connection number [protected] and I had requested for protibilty frm idea to airtel but later I requested to your customer care staff to cancel protibility I wanna remain in idea only because due to financial reason I am not able to pay Rs 220/- approx.. But they not accept my request and deactivated my idea number.pls accept my request and port my idea number to idea.

Hi team

I paid cesc electricity bills on 30th dec 2016 via airtel money app using code "cash5"; however didn't yet receive the cashback - could you please check it:

9:09 am: rs. 490 via transaction id.[protected]
9:14 am: rs. 110 via transaction id.[protected]

Hope you can find out rest of the details from the transaction ref; called customer care but of no help

Hi airtel.
I K.RAJU LIVE IN WARANGAL DIST. TELANGANA.
I am live Taralapally nearest to Kazipet town just 4km iam working Indian railways
My department was issued cug sim your airtel but I am facing signals problems so increase signal strength. My number [protected]. also I have changed handsets up to five. that is not mobile problems your network problem. Don't give adds our network coverage through out India. it is not. Your fraud to people give quality network to people.

I Requested for data pack on MyAirtel App on 20th Dec. Charges were debited, but the service was not activated. After 10 days and speaking to 4 customer service rep, they still did not resolve the issue. I have been asking for a refund of the charged amount, but they are still asking for more information, even though all information was verified by the previous cust serv reps. I had informed them that I would be travelling out of the country, and my local number will not be active - but to avoid resolving the issue, they keep on asking - via Twitter - for the local number. Very frustrated with their customer service.