Airtel Complaints & Reviews

This is in regard to the free 4G SIM card that was couriered to me for up-gradation from 3G to 4G. I had received the SIM on 29/12/2016. I made a SIM change request for Airtel mobile no. on 29/12/2016. I received an email in my registered mail id that the SIM for my airtel no. has been changed successfully.But when I inserted the new SIM card, the network doesn't show.

I called up customer care from a colleague's airtel no. as airtel becomes practically unreachable from other networks instead in cases of reporting of lost SIM and for taking a new connection. The customer care was no help at all. I have a Lenovo K3 Note that is 4G enabled yet I am unable to receive network. I have also sent mails regarding this issue but I received the same automated response that the new SIM was active on my no. It has been 5 days now and still no network, no outgoing or incoming services, still the mail from Service Specialist of Airtel says the services are working fine from their side.

I want my no. to be reverted back to 3G, as I have already witnessed the so called airtel 4G services, or any possible solution by 02/01/2016. If not done so, then please don't expect me to pay for the postpaid connection as the services are not active on my side.

For a month the airtel numbers in jayanagar 3rd block location, bangalore has not been working! Full network but nobody is able to call us and we cannot call anyone..have to literally go to another location all together by travelling 10 min and make a call!!After 10 tickets opened with airtel, a million calls to the call centre and several messages on the facebook airtel india page, all i keep getting is this Hi Krithika! We tried reaching you from XXXXX36567 on all the numbers shared by you regarding your concern related to airtel services however, we couldn't get through your number. Please provide us an alternate contact number and share a convenient time to help us connect with you. We will be glad to assist you. Regards, from multiple people in fact!!
Looks like their service has gone to the dogs! Usually service providers resolve major outages in less than a day and atleast they have the courtesy to talk to their customers when tickets are opened with their service centres. We get calls and the next day the ticket is closed without resolution and agin we have to open a new case with Airtel. We even tried putting this on social media but they were least bothered to reply and finally they hid the post so that they can save themselves.

My phone number is : [protected]

Few reference trouble tickets opened by me with Airtel:
72933623
73160522
73160522
73229584

They are calling me to pay a bill of excellent amount of 1000 Rs. I have port my mobile from airtel to vodafone regarding number [protected] i m getting calls from airtel executives to pay a excellent amount of 1000Rs. I have pay my all dues on 26 october 2016 before porting my both mobiles 1. [protected]
2. [protected]
And now regarding this [protected] i m getting calls to pay a bill of 1000rs .
Please see after this i m very fed up.

I have two post paid connections in family (both ladies) of AIRTEL. whenever a call is made to these mobile nos, the mobile is showing switched for incoming calls. the set and the sim were changed as per advice and the problem still persists. the mobile nos are not contactable . the company did nothing to resolve the issue. one no belongs to an old person who requires it all the time for her medical help and other assistance.

I raised a request on 16-Dec to shift my FIXED LINE services

[protected] For shifting my fixed line to my new address - (both the houses are in same locality and two streets away - KOTTURPURAM)

Number:[protected]

I was assured that my request will be resolved max in 5 working days as per Airtel's SLA to shift fixed line.

However, the same was not done until 21-Dec. Since then, I have been calling airtel customer care at least twice a day (more than 10 calls till now). Every time they put on HOLD for no reason and make me wait for 10-15 mins.

I was told due to cyclone VARDAH the service requests are getting delayed and will be rectified in 2 days i.e. by 23-Dec. I waited and again called. Every time I was given 2 or 3 days as reason. Airtel is smart that for every call they create a new service request (they created a new one 76894926 when they clearly knew a previous request is not fulfilled).

On 26-Dec they assured my case will be resolved by EOD 26-Dec, but again no solution. the same day, I spoke to Prashant from escalation team who assured to speak to the area engineer and get back immediately. I received a call from tel:[protected] and a lady employee spoke who quoted she is from Escalation team and that she needs 2 days to fully serve my request. She confirmed my case will be resolved by 28-Dec EOD and that she will give me a call around evening 7PM to confirm if my case is resolved or not.

To no surprise, no one from Airtel called me to serve my request. Neither did the lady employee / Prashant from escalation team called me.

On 28-Dec EOD, i wrote an email to Airtel to discontinue my services. I got a call on 29-Dec stating the receipt of my email and that they wanted me to talk to the escalation team. Fed up of my experience with customer care and having 0% confidence that they will help me understand the reason for delay, I started explaining my concern to the customer care rep who immediately hanged the call. See the attitude.
Immediately I am getting an sms / email that my cancellation request is taken and that it will be processed in 7 working days. See the spirit of Airtel:

1. I raised a request for shifting my connection - IT WAS NOT SERVED till date. Airtel had nil customer service / commitment to call the customer and let them know the reason for delay. They did not do that.

2. Every instance, I had to call them and know the reason for the delay. They give VARDAH cyclone as the reason for delay. I also explained them that the condition in Kotturpuram area wa back to normal in 2 days and that my fixedline was working very well in my OLD location.

3. LOT of deadlines missed and Airtel seems clueless why the area representatives are delaying my request. Pathetic management.

4. Shifting lines - How much time it will take. Max 2-3 hours and not more. Even this Airtel cannot manage / provide a solution to customer.

5. TILL DATE I DO NOT KNOW THE REASON why my request was not fulfilled. Airtel escalation team too did not explain me the reason. The moment I asked them to cancel my connection, they instantly accepted and cancelled.

6. AIRTEL thinks they are the leaders and no one can shake them. Clearly AIRTEL is going to lose all its customers if they do not treat customer's better.

I have shared my BITTER experience in all SOCIAL media and here. Have personally told my friends who are all in very high positions in IT industry to move away from Airtel. See the difference this is going to make.

AIRTEL is doing pathetic customer service and it is going to lose its position to ACT all other players.

Sir,
Indeed Airtel is one of the best telecommunication service provider in India.
I am sorry to say the quality of signal around Patrakar Colony Ashok Nagar Allahabad is very poor specially the last area.
The problems we are facing are as follows.

1. It takes time to connect the call.
2. Frequent call drop during conversation and redialing hardly connect the call.
3. Poor quality of voice or interrupted voice during conversation.
4. The other end receive poor quality or disturbed voice.
5. Reception of call with in the home are either weak or one sided.
6. Call gets clear only outside of the house or nearby park.

Hope you will look into the matter and will try to solve it at your earliest otherwise our last option will be change of service provider to get rid of the problem, but still hopeful as, airtel has established the name with its best service.

Thanks & Regards

Your Consumer

I have transferred rs.350.00 to airtel money app on 24.11.2016 thgh my mobile no. [protected]. Transaction id of the amt transfer is[protected] at 08:01 am. I recd a confirmation message from airtel money and the amt was reflected in airtel money app, but the next day amount was disappeared from my account, neither amt was shown in my airtelmoney a/c nor refunded to my bank account. I complaint the consumer complains site on 22.12.2016 but no satisfactory reply recd from airtelmoney.

I had called almost 12-15 times to get my issue resolved. I was assured that someone will fix it within 24 hours. Last I had spoke to a Supervisor (Dinesh) who said he will get someone to call me back in 48 hours. I work from home and internet is very important for me. Please do something about this horrible experience I had with the Tech Support. Please find the latest Ticket Reference# 76884078.

This is the third ticket in the past one week. There is no response from the team . The call back which is offered is not made.I am being treated very bad by the Customer Care when asked about the issue. I had tried all the methods possible to get my issue resolved. There is no way possible to get the issue resolved. I pay for my Broadband and the internet which is not working for almost 15 days in a month

I had this number [protected] since 2004 and recently on September 5th 2016 i went abroad for a short period (September 5th 2016 till November 5th 2016) and after returning i found that my sim showed as invalid and when approached local airtel office they said the number has been cancelled, i need the same number i was using it for past 10yrs, Before taking the step of cancellation Airtel should have informed the same on my alternate number

I M using idea connection number [protected] and I had requested for protibilty frm idea to airtel but later I requested to your customer care staff to cancel protibility I wanna remain in idea only because due to financial reason I am not able to pay Rs 220/- approx.. But they not accept my request and deactivated my idea number.pls accept my request and port my idea number to idea.

Hi team

I paid cesc electricity bills on 30th dec 2016 via airtel money app using code "cash5"; however didn't yet receive the cashback - could you please check it:

9:09 am: rs. 490 via transaction id.[protected]
9:14 am: rs. 110 via transaction id.[protected]

Hope you can find out rest of the details from the transaction ref; called customer care but of no help

Hi airtel.
I K.RAJU LIVE IN WARANGAL DIST. TELANGANA.
I am live Taralapally nearest to Kazipet town just 4km iam working Indian railways
My department was issued cug sim your airtel but I am facing signals problems so increase signal strength. My number [protected]. also I have changed handsets up to five. that is not mobile problems your network problem. Don't give adds our network coverage through out India. it is not. Your fraud to people give quality network to people.

I Requested for data pack on MyAirtel App on 20th Dec. Charges were debited, but the service was not activated. After 10 days and speaking to 4 customer service rep, they still did not resolve the issue. I have been asking for a refund of the charged amount, but they are still asking for more information, even though all information was verified by the previous cust serv reps. I had informed them that I would be travelling out of the country, and my local number will not be active - but to avoid resolving the issue, they keep on asking - via Twitter - for the local number. Very frustrated with their customer service.

What the hell are the bleady senior managers of Airtel doing the mobile data & 4G is all BS it always shows as E come what may can you tell what I can do email me the same asap I am using IPhone 6 ok your network is just hopeless I need a resolution from you asap ok I will ensure that I get my phone checked by apple service centre as well ok

I lost my lg mobile phone(black)- dual sim on 31st december 2016 03:00 pm with airtel sim card. My airtel mobile no. Is [protected].Place of loss is dr. Ambedkar nagar.I lodged a fir lr no.1262231/2016 on 31st december 05:17 pm.

Please block sim immediately of airtel mobile no. [protected] and oblige me.

Thanking you
ashok kumar sharma
email id: [protected]@gmail.Com
alternate mobile no. [protected]
address: flat no.E-95-c third floor jawahar park khanpur delhi-110062.

Hi

I am facing this issue since two months still its resolved after calling many times service engineers are worst they are providing wrong resolution like changing set top box and reciever .

Airtel dth is cheating custumers

We have to prvide them 150 rs even though problem is not from our end

My customer id is[protected]

If problem exists planning to change dth to tvtv sky

I took an Airtel Broadband Connection before two months in one area(previous address). After twenty days I shifted my house in some other area(present address). When I requested Airtel to shift my connection at the present address, they told me that they don't have the connection available in that particular area, In spite, of their claiming that they are the best network at their website. My subscribed Airtel connection was offering me a Free first three-month broadband and Free landline calls(till the connection exist) associated under the Broadband Scheme only. Now when they failed to deliver the broadband connection after twenty days in my present address, Airtel customer care 121 told me that my billing won't be generated and I will have a zero balance and I don't need to pay anything as they failed to serve me as a customer and I was in my free three month period so I don't need to pay anything at all and with that they disconnected my complete broadband connection. Today some Airtel representative is calling me after a month of disconnection and asking me to pay my landline charge which was associated under their broadband scheme and claims to be free. How many times should a common people like me tangle himsel[censored]nder this sorts of companies who claims something else before the connection is taken, commits something else after the connection is disconnected and then comes up with a nasty surprise of their fake commitments and finds the way to loot money. Sir/Maam, Please keep this old taboo of telephone companies of claiming unnecessary money from people away. They mislead with their ads and tries acquisition of customers by several wrong promises.

My prepaid airtel mobile number is [protected] in the name of senthil kumar . More than 15 years we are using this number . All of a sudden this is happening . I initiated 149 rupees that is free on all airtel calls, but automatically airtel people had made rc 32 rs that too twice . Because of you airtel my 64 rupees gone for nothing . How could you do this by your own ?I need resolution atonce & release my money .

We are receiving many calls from [protected] to one vodafone (i.e., this phone is having one lady) and calling with "Deepu unnara" my daughter is facing much inconvenience with the above phone no please take necessary action to stop the falls calls. other wise i will make a complaint before the Commissioner of Police hyderabad through online. please inform the action by you to the ph no [protected] // [protected] or email id: dasari.[protected]@gmail.com

Submit a Complaint
I tried doing recharge for my airtel prepaid mobile [protected] online from airtel online recharge site with txn id K1UB4XEXQE19P3D3GU8F16122IGAAMZROE1 of rs 100. The money was debited from my account but i did not receive the recharge. Kindly refund my money or get the recharge done. Resolve this as soon as possible or i will be forced to take strict actions against this. Also note that this is not the first time it has happened.