Airtel Complaints & Reviews

Hi,

This is regarding Airtel Account No. [protected] and connection CEF No. AHM674843. I had applied for a broadband/fixedline connection for Airtel on 24/12/2016. Just to bring to your notice, that i had applied for a similar kind of connection in June, which after collection of payment and other documents was refused by Airtel citing technical reasons which was unavailability of line in my building. It took me almost 2 months to get the refund for the same. This is the link for the complained i filed a few months ago (https://www.consumercomplaints.in/airtel-non-receipt-of-refund-for-airtel-accou...⇄ which was resolved consequently after much pursuance.

Now, after a few months i was approached by airtel salesperson many times saying that we have provided sufficient lines in your building i.e. Shyam Elegance, Near Anand Nagar Cross Road, Ahmedabad-380015 and asked me to take the connection. Since i had already taken plans with another service provider, i told them i would be considering it later. Now again i was approached by Airtel asking for connection and i agreed for the same. As usual, one Mr. Pankaj came over to my house (Shyam Elegance Apt, Anand Nagar Cross Road, Ahmd-15) on 24/12/2016 and collected the documents along with a cheque of Rs. 4930 for payment of 6 months of internet. He told me to wait for 2 days for installation. This was after he confirmed that there is availability for connection in my building. After 2-3 days, after continuous botheration, i was again informed that due to unavailability of port in the DPR unit in my building connection can't be given. (REFUSED AGAIN..Huh!!) Let me tell you that it has been only 6 months this building opened up for living and this is the condition of Airtel.

I was told that the documents and cheque would be returned to you by the executive who collected the documents. He told me that the documents and cheque has been received and would be returned at the earliest. Now, to my surprise when i checked my bank statement, i got to know that the cheque was already applied for clearing in bank and the amount is already debited from my account. I can forward the bank statement if needed.

Now, the problem isn't that you have unavailability in my building, the problem is this is again one of many times airtel has ditched me (not gonna write every event). If such a world class service provider is dealing with these things in such a way, I wonder what we as consumers are gonna do (Shift to JIO, I guess). If Airtel can't fulfill the needs, then I am sorry to say, You shouldn't make any commitments.

Now every time i mail on customer care and appellate authority, i receive the book reply i.e. Your complaint would be resolved within 3 days. I checked with customer care and i got to know that this airtel account is expired which means that the connection is not feasible and is closed.

Now, I request you to please take suitable action against this issue, and against concerned people as to why this is happening again and again and refund the amount with immediate effect which i had already mentioned in my mail conversations.

The complaint No. given to be by airtel is 77141664.

I am enclosing the conversation i had with airtel below.

Airtel service is becoming pathetic day by day network coverage & 4G services are hopeless as always I regret changing from Vodafone to Airtel if I use 4G after every 2 minutes it says no service I have to everytime remove & re enter my sim is this what Airtel the so called best service provider is hmm it's just hopeless that's all I can say hmm this issue I have been facing since last 10 odd days and I think it will be better if I change my service provider to Vodafone I would never recommend Airtel as a service provider to anyone not even to my enemy as the services that Airtel provides are just pathetic that's all I can say... Today I received a call from an Airtel representative saying that 4G data would start in my device where it has still not started & I wish to know why is it so tell me directly the hopeless & pathetic mobile network weather I'll get 4G services or else I'll port out of Airtel & move to Vodafone the better network provider I need an action & look don't you dare fool around with me ok as I am a part of the BPO industry ok so I know how you function reply & get the hopeless network solved soon else I'll switch & make atleast 10 more people switch out of Airtel & also ensure that hopeless network problem goes viral on Facebook Twitter & Linked In because you guys don't see to improve at all reply & get the no service issues resolved ok

On Saturday, 17th December 2016, I saw an advertisement in a flyer that was stuck on my door, showing promising tariff of vfibre broadband with a stamp of local contact number. I wanted to verify so I check the internet, and there was an option for online booking. I booked and promptly i got a call from the airtel saying they would send someone on monday and probably they will fix within 48 hrs. In a hope of their visit, I waited patiently till monday evening, but nothing happened, no one came. So I called up a number which was given on the back of the flyer ([protected]), the Customer care executive told me that there was so such booking registered with my mobile number, even though there was (received sms for booking on 17/12/2016, bearing ref number ONTMCHENN66188747C). I thought that was a humble mistake and accepted their suggestion for new-booking (Airtel A/c number [protected], ref. number[protected]. The next day I got a call saying they can't service 40mbps vfibre in my area but they can surely provide 16mbps regular broadband at the same price, which was confusing as advertisement was misinforming. Being out of options and urgency I accepted the offer, and immediately they asked for activation fees of Rs 1000. To my surprise they called me over and over again for the activation fees like 4-5 times in an hour, got irritated when they called in the middle of the transaction. And they also asked for the soft copy of my passport size photo, rent agreement and ID proof, which I sent with 1-2 hrs. I was in a positive expectation after seeing such haste in the process of acquiring the prerequisites, thought they would keep the 48 hours promise. Unfortunately, their calls stopped coming after payment. I kept calling them when they crossed the 48 hrs period. They would keep promising that they will surely do it next day. I was aware of the damage that happened in Vardah cyclone, keeping that in mind I kept my cool. But they ignored my Request. No updates, no phone calls, no emails. I even took a leave from my work as the customer care executive promised they would surely come the next day morning at 10, which never happened, again. I made a complain regarding the issue. They kept lying over and over again tell tomorrow for sure. I even bought a landline phone as they said they wont be providing the phone. After too much of waiting and patience, eventually they told me that "airtel broadband is not available in my area, and to apply for refund" which happened yesterday. FYI, there is an airtel distribution box 2-3 buildings from my apartment, which is barely 70 feet away. My friend is using airtel broadband which is about 150 feet from my residence.
I felt it was a mistake to expect great service from airtel.

Last 8 years i have uses only reliance GSM Services . Few days back i have port my Mobile no reliance to airtel . but its very poor network services on my home address, even unable to talk any body due to network issues also data services .

i have call to airtel customer care services request no[protected] and executive was tell me to network department will call u and solve the but after 2 days i got sms from airtel (Necessary action have been taken have been resolve the same ) but i dint get any call from network team and still issues are same .

and again i have complain to customer care department service request no[protected]. and got same sms from airtel in 8 hr and problem is not resolve .

now i want to go back my home ( reliance network ) immediately relise my no to port i cant wait for 90 days . please help me

Dear sir,

I recharge for my mobile no.[protected] in online airtel website while entered my number it showed that offer for this number only recharge Rs.147 and get 2GB 4G/3G/2G mobile after recharging i will received message from airtel 2GB credited in my number but my data balance showing 1GB came in data balance only. kindly take necessary action and herewith enclosed the screen shot of the msg.

1. Recharge date and time : 02.01.17 at 14.18

2. Website from where recharge was done :
https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

3. Mobile number :[protected]

4. Recharge amount :147

gokul

I would like to register a complaint against two of your escalation team members named Meenu Arora and Kamal Deep Singh.

On 4th Jan'17 I called customer care to register my complaint for Airtel number [protected] regarding a data pack validity issue. Customer care transferred my call to Meenu Arora. I explained her the issue but she refused to register my complaint. I asked her multiple times to register my complaint but every time she refused and disconnected the call. Despite the fact I asked her several times that I am paying for the call to customer care and I want my complaint to be registered she just rudely disconnected my call.

I called back to customer care and again explained the issue, customer care again transferred my call to Meenu Arora who again tried to waste my time instead of providing me a solution or registering my complaint. When I warned her about making a complaint against her, she transferred my call to Kamal Deep Singh (Process Lead) who also rudely said NO to register a complaint. He said I am a LIER and he cannot take a false complaint. I told him that I have proof to prove myself right, despite the fact he branded me like a LIER and said we cannot take your false complaint and if I want I can write an email instead of calling them. I asked him that I have a message from Airtel regarding the issue, he said it COULD BE BECAUSE OF AN ERROR so kindly IGNORE it and we would not help you.

When I said I am paying for the call to register my compliant he said why are you calling 121 and wasting money and our time, call 198 and register your compliant free of cost. He tried every possible way to prove me WRONG and LIER and instead of registering my complaint despite the fact I told him that I have evidence to prove me right.

Is this is kind of customer service Airtel provides whose representatives are not ready to listen to customers and being rude and accusing customer of being false and LIER?
I am really hurt with their behavior and I would like to see a strict action against these two representatives.

Dear sir/ma'am,
Subject: recharge issue.
This is mohd. Danish, my id number is - [protected].
I received sms from airtel regarding recharge offer on 27th december 2016 that offer was recharge with rs.1660/- and get 12th month's validity. That offer was valid till 31st december 2016. After receive the sms i talked to airtel customer care and asked about this offer, they replied that you should recharge with same amount and get 1 year validity, i called again before recharge on 31st december 2016. To customer care about this offer and again listen same reply than i recharged my pack with same amount of rs.1660/- on 31st december 2016. After recharge i checked validity of my recharge than there was shown validity till june 2017. Than i called to customer care about this issue and they replied me that you should wait for 48 hours to activate the package. After completion 48 hours i called again to customer care and submit my complaint about this issue. (Complaint no.[protected] they replied me that we have registered your complaint about this issue and your issue will solve within 24 hours and our backend team will contact you.
But today i received call from backend team they spoke that you are not eligible to get this offer because this offer only for that customer whose account suspended. I spoke that i already asked before recharge and received sms about this offer but they replied that sorry we can't provide you this offer.
I need help from forum, please solve my issue.
I hope you will give me a good response.
The sms copy is enclosed herewith.
Thanks
Your sincerely
Mohd. Danish
Mobile no.[protected]
Customer id: [protected]

I'm using airtel.. [protected]
But .. now it showing emergency calls only.. it's my original number.. I use it all ways... please help me..
.
What can I do now..?
I want to on this number..
Please..
Solve my problem..

While Taking SIM from local Airtel SIM provider, He attached wrong ID proof instead of my ID proof. After more than one year, my SIM is not working without any reason and when I complained to Aritel Customer Care about this problem but they told me that your SIM was registered with another ID proof so I cant do any thing. I already used this SIM many places. Now my question is how can I used my SIM in future and how can I changed this wrong ID proof with my ID proof. In this SIM has some amount for voice call as well as net data. My complained Mobile No. is [protected](Airtel) and alternate no is [protected].

Please resolved my problem otherwise I can't use my Airtel SIM ([protected]) in future. This was not my fault . I given him valid ID proof.

Dear Sir,

We are M/s Star Plastics, 168/1- Kolathupalayam, Gangapuram PO, Erode- 638102.

We are using Airtel network 104 numbers for our company use.

For above said group numbers, ( 23- October to 22 November ) Bill payment Rs. 35, 999.00 is paid by cheque on 15.12.2016 through draw box in Soorya Communication ( Airtel Dealer ), Erode.

Details:
Relationship Number : [protected]
Bill Dated : 25.11.2016
Bill Number : [protected]
Bill Amount : Rs. 35999.00
Cheque Dated : 15.12.2016.

The Cheque is not posted to our account till date, and December month bill also received with late payment fees, additional charges.

By your very worst management, we suffer more in every month. We are a leading manufacturer in Tamilnadu. How to follow your work? Why want to pay your unwanted charges?

Firstly, Your bills not get on proper date. we get the bill after many requesting, we makes the payment immediately. payments also you not follows usually.

Our final information is, If you not give the exact bill and not clear the bill issue with in tomorrow, we should get PORT number for best service network to our all communication.

Thanks and Regards,

M.Thamilselvan
[protected]
Manager
Star Plastics
Erode.

I tried to book a movie ticket from bookmyshow using airtel money but although my bank account was debited I did not receive any ticket. My airtel money transaction id is[protected]. my user id is [protected]. amount involved is Rs. 252/-. date of booking is December 23, 2016. SBI transaction id POS PRCH
POS[protected] AIRTELMONEY MUMBAI.
I have not received refund till date. Airtel has not responded to my queries.

My prepaid mob. No. Is [protected]. I had done a recharge of rs.149 for 4g data services on 1 jan 2017 and it guaranteed 6 gb data. I also recharged talk time of rs. 20. But 2 days have passed. No signal of airtel is there in my phone. I talked to customer care 2 times. But i didn't receive any message.
I want either the services should be given or refund initiated
Taruna bhatia
[protected]

Hi,

I have raised a new Fixed line broad band request and paid the amount online ₹500 on December 19 2016.

But later Airtel team stated the broad band service was not feasible in my area hence i requested them to refund my amount.

I am following this issue with customer care and then submitted complaint to nodal team but haven't got any proper response from any one.

So I have contacted appellate team but then also i am unable to get my refund amount yet.

It has been almost 3 weeks now and still i am not getting my refund amount.

My account number is [protected], my alternate contact number is [protected]

I have also submitted a cancelled cheque / CAF number - TBLR7288632 to airtel onlinerefund .com site

Please process my refund as soon as possible

Thanks and Regards,
Prabhu

Had to recharge my Mobile Phone through online web portal provided by airtel.
Had 2 unsuccessful transactions: Following are the Txn Id's
Txn ID 1 :[protected]
Txn ID 2 :[protected], in one of the txn, amount of Rs. 200 is been deducted from my bank account and recharge is not been carried out.

Both The transaction is been unsuccessful, (after giving my Debit Card Details.) Why is it Airtel requesting the Customer's banking credentials in its web portal? Usually the web portal has to redirect request to Third party site which manages the banking request. Why airtel involved in such a practice? And also its not the first time I had to face this issue.

I want to look into the legality of service providers requesting the bank credentials in their web portal.

Mobile No: [protected]

A recharge of 296 has been made for 2GB 3G/4G data on 4th january, 2017
I already had the mobile data i was supposed to recharge the same to another mobile number.
I request you to reverse the data recharge to talktime recharge of Rs 296 or refund the amount back into my paytm wallet.
I will be really grateful.
order no: [protected]

Dear service team,

Hi, this is Mr.Martujasab F Noorbhasha from Koppal dist. having airtel prepaid connection no. +91-[protected]. I lost my mobile, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Martujasab Noorbhasha-Karnataka State

Commit wrong while providing plans than charge wrong while billing, dont hear customer complaint. in competetive world where other operator providing free calls & data the are chaeting by charging extra, and false advertising of cheaper plans, misguiding customers, actually they charge you as they used to, just showing wrong advertisement to compete with others.
please contact [protected] to hear problem.

I did online recharging for the mobile number [protected] on 03.01.2017 at 8.56 P.M., for recharging Rs.31., The said amount of Rs. 31 was deducted from my account but the transaction failed. It is requested to refund the amount of Rs. 31/- and the airtel112/ker/prepaid txn# is[protected].

Similar thing was happend in my husbands number but no amount is refunded kindly take corrective measures at the earliest.

We have raised a complaint regarding the overbilling for the number [protected]. We are very sure that we have not used the data as mentioned in the bill.

We have not so far received any explanation by email or letter. We only received a call from a lady in the local office or collection center who only screamed on top of her voice and we were unable to have a discussion.

We would like to bring to your attention that the credit limit for the number [protected] is Rs. 14, 000 /- as clearly stated in the the same bill. How can you bill us over the credit limit? The calls from the mobile number [protected] should have been barred on crossing the limit. Now not only this number is barred also the alternate mobile number.

I applied for portability of my MTNL Dolphin mobile to Airtel and I paid Rs. 250 as A/C Payee Cheque in favour of Bharti Airtel with a promise that it will be adjusted in first bill. The fist bill has come but the amount has not been adjusted. As per GOI orders this service did not require payment of Rs. 250. Thus the demand to pay was unjust and against the orders. The cheque was debited from my account on 15.12.2016. I produced adequate evidence of this payment to the local office of the Airtel at sector-4, Dwarka, New Delhi. No action taken till date.