Airtel Complaints & Reviews

I tried to reach airtel for reorienting dth antenna after Vardah cyclone. No one responded. On 21st December 2016 I sent an email and got a response and a complaint number was registered.

This was the response I got from Airtel.

This is with reference to your concern regarding dish concern for your Airtel DigitalTV ID [protected].

As per our records on 21-Dec-16, please note that your complaint for dish concern has been registered with Service Request number 57403357. Our team is working on your concern and will update you with the resolution status within 24 to 48 hours.

I find that my account with airtel dth is getting depleted day by day without getting any service.

Till this moment (27th Dec 19.30 Hrs) they have not bothered to close this complaint.

Am facing problem with my airtel mobile number, I have given complaints so many times but my problem not resolved from 2 months.please look on to my complaint as early as possible.
My mobile no is.[protected]
I have tried to get new SIM but the issued SIM not activated till now. Havetaken 2 new sim's but no use ..atleast then not contacted me once.airtel people just plying with me please try to solve my problem immidiately.

My DTH account number: [protected]. My setup box is not working for last 15 days and i have raised multiple requests(7 requests) but no response. Everytime i call someone say they will send an engineer same day but no-one had come in last 15 days. All my requests are closed without resolution. I'm very frustrated with this kind of customer service.Planning to disconnect all my airtel connections & move to tata sky. Airtel Service is WORST!!!

First of all ur Web page is not active.
Ur 12150 number is not responding.
We have a DTH with consumer number [protected] and we presently on leave and do not want to recharge till we come back. However, we are receiving message that u are automatically recharging the account every three days and expect us to pay when we come back. This is not understood and unwanted. Kindly stop this and revert if possible.

I have visited Airtel store velachery, chennai tamilnadu on 11th Dec 2016 for porting of my number [protected] from Reliance post paid to Airtel prepaid, provided all the documents on 11th Dec 2016, and due date for my porting code is 22nd Dec 2016, airtel store people provided new sim card number with :[protected], and the Token number for my visit to airtel store is T022, porting number is [protected], the number is not ported till i visit on 21st Dec 2016, on that day executive simply said please generate fresh UPC code, and now my number is already diconnected even from Reliance not able to make any calls, how can i request for new UPC code. there is no process in last 12days from 11th Dec to 22nd Dec 2016 from airtel store end.

I have activated an data pack of 249, in may. From july to till date I am requesting them to deactivate it. But they were not deactivating it and every month they are adding that amount to my bill. From september I declined to pay my outstanding. They are sending their representatives for bill collection. They were much bothered about their bill amount rather than customer request and customer issues... I would like to go legally against this issue

Requested you to please remove my email address as shrichand. [protected]@gmail.com, because of i am not a part of subject airtel mobile number. May be mistakenly added from your executives. For further clarification please contact me with my below mobile number.
Very irritating because i am not a part of for airtel mobile number [protected]. And before this i was already informed you to delete my email id (Shrichand. [protected]@gmail.com), but still repeated the same.
Hence request you to please delete my email id from your account.

[protected]

Hi,
I have opted for a new v-fiber connection on 11th november 2016 (Reference number - ontmchenn 63676687c) online, for which one of your sales agent named saraswati (Contact number - [protected]) tried to contact me and asked me to pay rs.200/- along with the photo and address proof to the field engineer (Contact number - [protected]) on 17th of november.

I received a confirmation message from airtel consisting of the landline number[protected] only on 25th november. Since then there is no update either from the installation team or from the sales team.

At the time of collecting the money and the necessary documents, i was informed that the connection will be provided within 3 days as it is an internal sla i. E. Before 20th of november. Upon hearing this and believing the reputation of airtel, i surrendered my existing broadband connection from bsnl

I have continuously tried to reach both the customer care[protected] and saraswati on daily basis for enquiring about the delay for getting the installation, only to get an irresponsible response that there is some technical issue and they will provide connection in two days every time.

Upon multiple escalations, a complaint has been registered in the customer care (Reference number[protected] for which the sr is closed even
Without any intimation to me.

And now your sales person saraswati is not returning any of my calls from my number, i tried reaching her from a different number for which she picked the call and upon enquiring about the installation status and refund of the money which i paid. She refused to process any refund.

I feel cheated by the way the she responded and it was indeed surprising that a market leader like airtel which is known for its best in class services offered to its customers is having a such poor process/no process in place for providing a new connection to a prospect customer and keeping up to the promises/slas.

I have also applied for online refund with ticket id: aor5d29d1 for which there is no response

Hoping for a better response here and to informs others about the cheating works carried out by airtel officials to meet their target.

Regards,
Saravanan s
[protected]

I am Karthikeyan V. My Airtel DTH sub.Id:[protected]. I recharged for 1 year subscription on 16.12.16 amount of Rs.6, 812/- from this date to till date see the error code B001 on my tv screen. I have complaint 10 days before.Complaint No.57294774.but till date any one person didn't come and solve my problem.more than 20 times called customer care no. no respond.
pls. take necessary action and solve my problem. otherwise return my amount of Rs.7000/-

I bought the airtel sim-card# [protected] on dec 23, 2016 and its still not activated for 4 days. The shop keeper said documents have been submitted fine and has no idea whom to contact further. I got it for a relative who has come from abroad and till now has no means of communication with him. I tried to log complaint at http://www.airtel.in/airtelpresence but after i submit it just sends to the airtel home page and not generating reference number.

Please be informed herewith that we are a customer of airtel with our account no.16249219 & circuit id [protected]. We have paid our telephone bill before bill due date but our landline has been disconnected by airtel in mid of month without any intimation. Also note that their rm mr. Sanjoy dutta ([protected]) & 2nd level head mr. Suvankar mukherjee ([protected]) has not support to us and give false information about disconnection and no support to active our telephone line. Thus, we have suffered huge monitory loss and business hamper due to telephone line dead, because we are share broking firm and our dealing is based on telephone line.

Kindly do the needful and take necessary action for our above problem as soon as urgent basis.

Thanks & regards

For aristro capital markets ltd.

Manoj kumar singh
Compliance executive

[protected]

Airtel to airtel state change.
Mnp airtel sim not activate after 8 days
My mobile no. Is - [protected]
Unique porting code ag727167
I have made biggest mistake to choose airtel services, i am using this number from last 10 year as airtel customer ant i just want to just state change in porting. Now what happen to me. I had visited 3 times their office for this issue. And last saturday office is closed. When i call to 59059 they told me that we are not able to verify details because service provider has not updated it.
I think i had make big crime like mnp state porting. When ever i ask on 59059 records not found. I am customer of airtel from more than 10 years and they treat me i am some kind of stupid and how can i ask any question? I don't have any write to ask question because of they are lazy and not do their work on time. I had requested only if possible only start incoming call or sms.
Now in this days every transaction need otp. And its come on that number only. On every question from last 7 days they only answer please call after 24 hours. But my question is only that they are able to do their work in next 24 hours? Please tell me how much time 24 hours in days?

Hi,

I spoke to shivani, ur customer care representative few minutes ago. I called in to deactivate 1 gb offer that was activated on my number. She deactivated it without checking that it was associated with 9gb handset offer with the phone. When i prompted, that will it effect my 9gb handset offer, she rudely said, "mam ye pack shayad usi se associated tha, and hamare paas nai hote hain iske details".
You guys deactivated my booster pack, with 8 gbs that i had. Now i have no internet, give me those 8 gbs that i had.
Heights o[censored]nprofessionalism, you guys with all your databases, cannot even check before deactivating or activating any service.

2 months back, i also applied for porting of the same number. I had to wait for 2 months for getting it ported as some agents said the documents are not received. When i submitted them again i got 4-5 calls per days. All different agents. Callinmg for the same thing. They do not even check the database before speaking to the customer. Some deactivate and some activate your services as if they are getting some bonuses for doing that.
I mean, how irritating is that. And this is not my first complaint, it is better to switch to some other network i guess. Letting know, others so that they wont make such mistakes.

Hi i am not receiving sms on my [protected]. I have lost my phone and i have to reissue this sim. The sim is activated from last evening but i am not receiving any type of messages on it. Please help as soon as possible. Its urgent!! All my otp's come on this number. I am unable to login in various applications. Please help. Make it sorted asap. My name is varuna mahendru. Sim is issued on the same id voterid. Help
Help help help

I am using airtel postpaid number from the last 4 months. I have registered many complaints againts this network problems earlier. Airtel has not bothered to take any action against this problem from the last one year. The customer care is of no use because they give the nonsense reasons as usual. I had strictly told to customer care that i am not going to pay the 2 months bill at any cost. I wish the consumer court should warn airtel or make them to waive off the bill for the last 2 months and convert this sim from postpaid to prepaid.

Name Alokesh Mondal
Airtel postpaid Mobile No [protected] Kolkata
Complain details: Before porting my number from Vodafone to Airtel Airtel Executive explain to me that with My plan 199 Corp. I will be given 1GB 3G DATA and after 1GB it will be unlimited in 2G Speed upto 128Kbps. But now after porting I came to know that it is only upto 40kbps . Many times I tried to contact Airtel but no one has taken any step regarding this. Already it has become about 3 months. With the same promise our colleagues have also come this plan. Their Numbers are [protected], [protected], They are also cheated by this promise that after 1GB customer will get upto 128kbps speed unlimited.. Agent who provided connection: Sangita. Sayani Their Contact Numbers: [protected], [protected], [protected] Call them as a customer and you will be able to know all the details of promised tariff details. Their email Id : priyasen.[protected]@gmail.com Resolution required : Now our request, please provide us the same which was promised .
Yours Obediently.
Alokesh Mondal
Complaint no DARPG/E/2016/21064 (PG PORTAL) dated 24th Nov 2016

With reference to the above subject i have complained to customer care but non have taken the responsibility in solving the problem, instead executives behaved very rude with me.. Its almost a month now... Airtel have least concern about their customers.
I have updated message center number, i have even tried using the sim in many other phones and the result was same outgoing sms have stopped...
Its very much needed for me to get rid of this problem..

Mobile number: [protected]

I have taken an airtel postpaid connection few months before. But I do not want to continue it, because i have got another airtel CUG connection from my company. So please let me know the procedure.

I have talked with customer care about it, they said that i have to mail my deactivation request, but didn't gave me the mail ID.

I am ready to pay the bill amount till it deactivates.

Hi. I am not receiving any SMS from any network, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 18 Dec 2016 so i replaced the new sim on 20 Dec 2016. Airtel executive told me that my sms service will start in 48 hours but it has not yet started and I have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and I never get any response. This is really frustrating as I am unable to do online banking at the moment and this is impacting my work big time. Solve it or else i will go toh comsumer court for futher procedure.My number is [protected], please resolve immediately.

Regards,
Bilal

This is Somojit Mukherjee, customer of Airtel mobile number [protected], I am here to bring this to your notice that, my sim has been blocked on 10 Dec 2016 without any pre notice due to no usage from some time. I was actually out of the States due to my profession.I am using this sim from 1and 1/2 years. This number has been registered with all banks and online transactions.
I am taking to customer care they don't agree to short out the same
I there four request you please do need full at your end.