Airtel Complaints & Reviews

Hello,

This is second time, i am facing same issue with my airtel postpaid number [protected]. Current usage is not reflecting properly and still usage of last billing cycle is reflecting in current usage.

My billing cycle start from 5th of every month and end with 4th of next month.

Also current usage is reflecting rs. 4.0 instead of rs.0.0.

Last time i raised same concern to you.

Could you please check the issue as i am facing this issue 2nd time.

My airtel postpaid number:[protected]

Recahrge of Rs 148 for mobile no. [protected] done through airtel app registered with airtel no. [protected] and payment was made through visa debit card no. [protected]. my a/c was being debited for the said amount but recharge is not effective . after debit of a/c app gets hanged and no message for the recharge whether successful or failed not came.

kindly refund the said amount to my concerned saving a/c attached with the debit card that used for payment or credit the amount into airtel app wallet.

I have take broadband connection in pune from airtel and broadband id is [protected]_mh. There is some problem in the modem provided by airtel for almost a month. I am calling customer care since 26 dec 2016 to get my voice heard, but till date issue exists.

My modem provided by airtel is not working properly. These are ticket numbers which i have raised with customer care -

[protected] raised on 26 dec 2016
[protected] raised on 31 dec 2016
[protected] raised on 3 jan 2017

Every time i speak with customer care they assure me that my request will get resolve in next 2-4 hours, which never happened. Since 26 dec 2016, i have received some 2 or 3 calls from airtel backend team assuring that technician will visit my place the next day, but that next day never came.

Moreover, none of the tickets written above were closed with my consent. They closed because airtel team wanted to meet their sla, these is what i was told when i spoke to airtel senior representative (It was on 5th jan morning when i spoke to senior representative).

Please help in resolving this issue.

Sir/ madam

I am airtel dish tv user and my user id is [protected], connection in the name of manjunath, no 629, kaveri road, arekere, bengaluru...

It is submit that, on 07.01.2017 at about 5.30 pm there was a problem on network and i called many times to your customer care for rectification, your customer service executives simply wasted the time with giving baseless advice on phone, and finally they said the technicians not available today and said we will send by tomorrow uda

I had applied for porting my TATA Docomo number to Airtel around 10 days ago. It got ported yesterday evening. The old SIM card has stopped working. I am not able to call 59059 from the new Airtel SIM. It says that the number is not valid, please check the number you have dialed.
This is my official number and I am not able to even receive calls on it. I need this number immediately.

Dear concern teaam,

I am having an issue with my airtel broadband connection and fixed landline, since one month and half month (Since chennai cyclone). I have raised several requests no[protected], 77279868, 77059664,[protected] to resolve the issue.

Then suddenly received a message that the requests have been resolved. When i spoke to the customer care executive they said somebody has visited my home and corrected the issue, so they have resolved it.
Then they have raised another request for the same problem and said there engineer will visit home.

This same situation has been repeated for past four service requets.

Now i have got call from closing desk, to close the recent service request, when i have asked to provide the sufficient info, why they are closing the request they have hang up call intentionally.

I want to know is there any process set up in airtel to escalate the issue to the upper hierarchy. Is this company wants to hear to customer issue.

We haven't expected this type of service from airtel

Please give me a call or write to me at [protected]@gmail.com.

Regards,
Sarath chandra s

When I recharged my airtel postpaid no.[protected] of Rs 800 on Friday[protected] between 11AM to 12AM, my money was deducted from my bank but transaction failed .

Then I recharged from another Bank ATM card and it was successful .

Totally I initiated 4 transaction, out of which 3 was unsuccessful and 1 successful .

I am attaching photos of the transaction ID and photo of that transaction which was unsuccessful but money was deducted from the bank.

Please refund my money !

Total money debited 800 + 800 =rs 1600

My Airtel number [protected] from Tamil Nadu circle is currently in Maharashtra circle for last 1.5 yrs (i.e. it is in roaming sing July 2015 till Jan 2017). It was working fine till 1st January 2017. From 2nd January 2017 i am getting 'No service' in Network bar on top right side of my mobile. I have not recharged this number for some time (may be 3 months or more not even roaming recharge) This number is linked to my bank and because of this issue I am not able to do any online transaction. My request is to please reactivate my number as soon as possible or suggest me some other alternative without changing my number.

As per airtels suggestion i tried to get the same number via my friends in karnataka but when i sent my documents and tried to get the sim via my friends i was informed that i have to make my presence in bangalore to get the simcard which is not possible for me within next 1 or 2 months.. can you let me know whether i can get the same number in maharashtra ? If not please do let me know how it can be done. If possible please arrange a call back to my number.. [protected]

This is my 5th complaint as i am not getting a proper response and NO CALL for my previous complaints
Please provide me the same numner which was deactivated from your end without prior notice as all my govt proof and everything has that particular number. I had to go through lot of miserables in the absence of that number.

Phone/mobile number: [protected]

Alternate phone/mobile number: [protected]

I have been using airtel number (725xxxxxxx) for past few years. Till yesterday the card was working fine but today morning its showing as sim is not activated and card is not provisioned.
All my accounts are linked with this number and am not able to do anything. I got this number in bangalore and last week moved to pune.
I cant call customer care as the sim is deactivated. And when i call from other numbers i am being asked to call from karnataka number or [protected] but when i call the second number the representatives didnt provide any support and they said they deactivated as their database is not updated. Because their database is not updated how can they deactivated my simcard. Now am not able to access any of my bank account because of their negligance.
When they are not concerned about customers then why are they providing fake service.

I need some action to be taken asap.

Contact no : [protected]
Mail id : [protected]@gmail.com

I submitted this complaint but its been marked as resolved without any solution.
I have been following up but there is no response..

I have submitted the required docs as mentioned in marathalli airtel showroom but i didnt get the simcard. I even dropped a mail to airrel presence [protected]@in. Airtel.com but i didnt get even a single response. I dont have any bangalore number here to call the customer care in bangalore now am in the middle of no where.. It seems just for a name sake i got a reply..

Later if i called airtel i will get a response that airtel database has not been updated that i have submitted the documents..

As like i thought airtel giving 5gb jackpot but I don't believe anyways i tried to get so i downloaded the airtel games app.And downloaded a game as well but still haven't got anything...Really that's y i do think u guys r worse...Don't wanna compare bur really jio is far better than u at least we don't need to do such chores on it to earn data...Still hope i[censored] wanna help me then resolve my prob. Asap.

Hi Team,

I don't who used my number as reference for some airtel landline number and the issue the unknown person not paid the bill so airtel people are continuously calling and harassing me. several times I told to them im not the correct person please don't irritate me. they are not leasing my words continuously calling me and giving warning to me as "we will going to disconnect your number and we will register legal case on you."
Why you people not understand my concern and hope so you have proof of that customer and every information and address also you can directly go that place and you can contact, why you people irritating me with out any reason.
please stop these type of issues if not this will give bad impression on Airtel brand.

I have recharged rs 347 via PayTM portal, where recharge succesfull and subsequently got confirmation message from airtel as below:

Recharge done on 05-Jan-17 09:26 AM, MRP:Rs347.00, PF:300.74, STax:Rs45.26, Talktime:Rs1.00, Balance:Rs15.37, TransID:[protected], BenefitEnjoy Free Local and STD on all mobile and landline calls and 50MB 3G/4G data for 28 days. For 4G handset only, get 1GB data. To check balance, dial *121*2#

But, neither calls are not going as per plan or nor data, Airtel Call center denied refund. This is purely cheating case by airtel in the name o[censored]nlimited calling

My post paid cell No [protected]. I am your customer since 2012. Recently I transferred from Hyderabad to Chennai in the month of July 2016. With great difficult after one month of my trials, I could change my portability to your Chennai office. First 15 days net connection was OK . But for the past one month i.e. since Nov 5th net connection was not continuous. And now net connection to cell is completely drained and not available but bill had come as Rs 779/-. Keeping your earlier services, I have opted to continue with same portability. When I contacted service center at Villivakkam, I was not properly guided and informed that the net will be alright after 3rd January. To my surprise even now the same situation continuous. I thought of change my portability to another service provider. But I want to have clarification regarding the non availability of Net Connection to my cell No.

29-Dec, I requested for new broadband connection in Bangalore, Monday I paid the activation bill of 500 INR keeping that the connection will get done within 3 days(mentioned by the sales executive).
To make your task easier, I have attached the screenshot of the payment made.
Wednesday was 3rd day, didn't get any call of confirmation neither any update on the same. Evening they said, Thursday for sure get the connection.

As I stay alone in Bangalore, I took leave hoping the new connection, 10:30 I called the sales guy asking for confirmation, he said, he is sales executing, cant give confirmation.

I called again, again and again, in fact 20+ times, no reply, I texted too, no reply.

I then called 121, they too said, will check and get back to me, no call, no confirmation.
You know same i have faced 3 months back,
finally I will get a call telling your connection is not possible in your area. Thank you for choosing airtel.
means, I spent money, time, and trust and finally got nothing.
Suggestion - if you guys are not able to provide connection request, notify us upfront rather than keeping in dark.
I hope will spread this scenario to help others not to think if it.

Thanks you so much.

Session 2- As I had mentioned above,
​
Finally got the call confirming that connection is not possible...
Keep my money with you guys, buy some sweets for your child or beloved ones
Cursing myself for trusting in you again
Thank You so much for wasting time and money.​

Earlier also, the complain was registered during the last week of December 2016 however the same was resolved without attending the real issue. (Ref. no.[protected] You are requested that the complain is attended today itself as we are at home and are facing problem due to extremely week signal.

Earlier we were informed that the wiring is required to be re-done. Request that the wiring be re-done today itself. Kindly note that we are holding AIRTEL connection, UNLIMITED PLAN, for many years.

This type of poor service is not expected out of a well established and esteemed organization like AIRTEL,

I am using postpaid SIM of AIRTEL having cell no [protected], On 28/12/2016, I visited AIRTEL Office of Annapurna Road Indore [Phone no[protected]] & requested to up-grade my SIM from 2G to 4G, they have registered my request & issued me another SIM no[protected]U vide Order no[protected], On 03/01/2017, AIRTEL representative visited my residence for verification but suddenly on 04/01/2017 my SIM dis-activated with message that Request no[protected] has been booked..., when I approached your Office at Annapurna Road Indore, they have given me one more SIM saying that they are keeping SIM till activation & called to me after 1 Hrs, after that I have called your office 100 Timers but they are not giving me satisfactory reply, I am struggling since yesterday morning to get my SIM activated, my work is suffering badly, now I have no option left rather then to approach Consumer forum for such Poor services...pl urgently look in to this matter. My alternate Mobile number is [protected]

I have file a complaint regarding my landline number activation last 9th of december 2016. But number not activated. My landline number[protected].
I have a lot of complaint but they always say today activate tomorrow activate.
My first complaint number[protected]. I really very disappointed from airtel company side. So if have any solution from your side then resolve it. They always promises wrong.

Hi,
Good Morning.
This is Biplab Chatterjee, an user of Airtel prepaid connection.
My airtel no. is [protected]
I have recharged of Rs. 145 to get 3G data 7 days ago (approximate).
When I have dialed *121*51# to check the data balance and validity by pressing option no. 2, there I got an sms that I will get 10 GB unlock data on 1st January, 2017which can be used 7 days validity i.e: 7th January, 2017.
Today is 5th January, 2017
Whenever I am accessing data, data will be deducted from my data balance, not from unlock 10GB data.
Actually the thing is that I have not received 10GB unlock data till now.
I have complained many times but inspite of that I have not received the benefit.
Today again I have called to 198 against my complain, one of your agent Mrs. Smita, then she transferred my call to her senior to Mr. Pradip, after that Mr. Pradip transferred my call to his senior Mr. Manas Chakraborty told me that he will escalate my complain to the back end team and also he assured me that I will get 10GB unlock data within today.
I would like to attach a complaint status in the attachment file.
Kindly look into this matter and do the needful so that I can get 10GB unlock data on my airtel no. [protected].

Regards,
Biplab Chatterjee
Airtel No. [protected]

Airtel store at Munirka (ref no [protected])and Sarojininagar (even denied to provide a ref no to my sim request)denied to replace lost sim.

I lost my mobile on 28th Dec 2016 and filed a FIR regarding the same with nearest PS. I contacted 121 and mailed [protected]@in.airtel.com.

My connection (mobile number [protected])was a corporate connection but I am maintaining everything (use, bill payment)(in fact the bill is paid through auto debit through my credit card) since the day I took the connection (that is some 6 years back). The phone was never used for any official purpose of the company which has closed its operation 3 years back so does not exist now.

I got reply from [protected]@in.airtel.com to contact Airtel relationship centre to get sim with required documents ( ID Proof, Address Proof and a Photo). I visited Airtel store at Munirka as well as at Sarojini Nagar. Both the store declined to provide replacement sim. I provided all the document as mentioned by the email reply by [protected]@in.airtel.com.

They only insist on to provide NOC from the company ( Collective Growth Reality Pvt LTD, A 110 sector 4, Noida UP) which does not exist now. The executives in the store in no mood to understand the same.

I have been using the number for last 6 years. My all friends relatives and many others have that number. Now I am completed detached from them. I lost my mobile so lost their contact numbers. They are also not in a position to contact me as since the day (28th Dec 2016) I lost my mobile.

Nobody is there to listen to this. Airtel people can easily contact me on my email as my email id is registered with them.

I shall be thankful if any one help me out to get my sim back

My Blackberry Pearl 9105 mobile with airtel no. has been stolen. I request to block IMEI No. [protected]. I request Airtel to please block mentioned IMEI no. urgently.