Airtel Complaints & Reviews

I have been logged a complaint on airtel. Poor service and i have requested for shifting my broadband to new place and i am waiting since 20 days. Try to take up this issue in line with consumer forsum and i need a resolution immediately.

Lb[protected]
Lb[protected]
Lb[protected]

Check this all three references and action immediately.. Ps: its been already hell out of delay from your side.

Good evening.
This is biplab chatterjee, an user of airtel prepaid service. My airtel no. Is: [protected]

Sir, i am using motorola moto g3 handset (Volte).
Before recharged yesterday i had dialed 198 to confirm whether my area is covered under 3g network or not.
On that time airtel cust. Care representative are saying that i can use 3g service in my that location very well.
That's why yesterday i have recharged of rs. 145 to get 3g data.
Now when i am going to access internet my handset showing "e" symbol instead of showing h+.
I am getting a very pathetic speed while using internet.

Why i am getting 2g network if my location is under 3g network even i have recharged 3g pack.

Kindly look into this matter else i request you to please refund my money of rs. 145 in my main account.

The problem where i am facing this issue is mentioned below:
Vill+p. O - kankarala
P. S:- kankartala
Landmark - durga mandir
Dist - birbhum
State - west bengal
Pin - 731125

Regards,
Biplab chatterjee
Airtel no.: [protected]
Alt. No.: [protected]
H/s: motorola g3 (Volte

I have transferred rs.350.00 to airtel money account on 24.11.2016 thgh my mobile no. [protected], amount successfully transferred and amount was reflected in airtel money a/c, but from next day amount disappeared from airtel money a/c. In this regard i inform airtel thgh email, but amount neither refunded to my bank a/c nor depositted in airtel money account.
Regards
sarojini manchandia

I have not received bill of my mobile no [protected] for the month of November 2016 and December 2016 kindly send it to my mail id ramnaresh.[protected]@yahoo.com or [protected]@pnb.co.in urgently.
or kindly send hard copy of it through post at the given address- RAM NARESH SHARMA PUNJAB NATIONAL BANK CIRCLE OFFICE SUPER BAZAR BHARATPUR(RAJASTHAN) PIN 321001

I had recharged my father's airtel dth on 19th december, 2016 with rs.1071 via paytm. The airtel account shows this transaction, but the balance is shown to be negative. Every day a message props up that there is only a couple of days of viewership left. The customer id is [protected]. Customer service can't be reached, as usual. I want you to investigate the issue and credit the payment towards the account balance.

Dear sir/madam,
This is to inform that my phone galaxy s4
Gti9500 has been stolen today morning. I've been using airtel sim for
The past 5-6 years - +91-[protected] (Kerala sim) as of now i'm
Currently in bangalore.

The internet in my phone is not active as i'm not able to track my
Phone using android device manager nor with the kaspersky internet
Security.

Kindly block the calls and forward me the location of the device.

Regards,

Sarath

Hi,

I have been a longtime loyal customer of airtel. Recently, i have moved from bangalore to gurgaon. I was enjoying superb services of airtel broadband in bangalore, however, it is not available in my area. I have been chasing for last 6 months to get airtel broadband but all in vain.

I could assure you that there are many people interested in my locality.

Add: gali no. 8, patel nagar, gurgaon - 122001
M: [protected]

Airtel dish (Digital tv id: [protected]) is not working from dec-13th and raised a complaint # 57275062 on dec -16th which have been mentioned that it will be resolved in 48 hrs but it is not resolved but i got the sms as it is resolved.

When i called to the customer care, they told that they were reached to my mobile which was not reachable on dec-17th (Saturday) but i didn't get any call regarding this. If the call is not reachable, i would definitely get the sms alert for that call and i would have get back to you immediately since i'm using the airtel sim.

Without notifying the customer, there are closing the complaint with dummy reason.

Even then i raised another complaint # 53738590 on dec-19th which was mentioning that it will be resolved in 48 hrs again but not yet resolved as of now. No one form the customer care or from the service engineer called me on this and my number was reachable at all times.

From monday dec 19th, i'm calling to airtel dish customer care and all the executives telling that it will be resolved eod tomorrow but still now it is not yet resolved.

Even today i called, they are telling that it will more time to resolve. Still now none of them visited to check what's the issue.

Customer care executive or the airtel are not helpful in this regard.

Please do the needful.

Hi, I Shiv Kumar Chauhan, recieving calls & msgs from airtel regarding non-payment of bill of [protected] number. I never used this number instead of Airtel is giving me reminder, I also contacted to the airtel but they said that without the owner they can not change the alternate number of [protected]. I have also mailed to Airtel so many times, But my problem is not solved.

Airtel — Wrongfully charged for the Data use on 21/12/2016.

They have wrongfully charged me Rs:116 for using data on MOBILE Samsung-GT-E1207T which doesn't sport internet facility.


I have asked Mr Vinay with ref no.CBDMO[protected] but they said i had use data on same mobile how it's possible.

kindly look in this matter & refund my money immediately.
other wise no need to use this any more.
plz help...

Raised a complaint on 15/12/2016. No response to it till now. I am contacting cust care atleast 4 times/day (Lost rs.300). They blindly say that engineer will come and resolve it. Not providing info of engineer too. They cut the call when i try to escalate. I have two recordings of my call with cust care person.
Cust id: [protected]
Issue id:57374215

Sir, My mob no [protected] updated in 4G some days ago. SIM working OK when I got but now SIM card not working & shown in my phone. I complaint to Airtel local store & they demand again my documents for new SIM which is already submitted by me on 27/11/16 (UPDATE TIME). My phone working is OK with insert another SIM. I logged complaint vide ref. No PR[protected] & PR[protected] but Airtel representative closed my complaint with not proper reply.

They have wrongfully charged me Rs:742 for calling at toll-free No.

I have asked them by email at [protected]@airtel.com to revise my bill amounting 857 without including the charges for above call but they refused.

My due date is near and they are not considering my complain. if did not pay my bill on time they will charge 100 as late fee.
plz help

My telephone no.[protected]. I already launched a request for disconnect my land line and broadband on 9th sep 16 and got reference no. 72743722. Now last one month i got sms and mobile information to pay for three months amount was pending. Please close the connection and avoid such complaints which i heared sms and mobile distrubance.
My mobile no.[protected]
Crystal printographs/ madurai.

I met Airtel Office at Thiruvallore today by 4 pm. Requested to provide facility to convert my Airtel no.[protected] post paid plan to prepaid plan. But they are not able to help me, the staff available in this Thiruvallore centre is not having knowledge to serve the customers. The head of the centre is not available and told to come after one hour. After one I contacted the centre staff and told that SIR is bussy and asked to come next day. This is not the service to the customer. I want to cancel my Airtel number due to poor response in Thiruvallore Airtel centre. By Er.Varma, Thiruvallore. Can you take any action in this regard. Thank yoi

It's been 12days I have raised a migration request from postpaid to prepaid...the pathetic thing is that I have been calling and following it up daily and I haven explained by customer support that they are processing it..I don't understand what the hell is wrong with Airtel cc, just now I have asked them to solve it asap since it's been 2weeks raised a req..simply they are saying it's is in progress and unable to say why the hell its not able to solve it..and very very rude behavior from cc guys and also I have paid 60rupees as I have used their services

My no. [protected] which i am using in 4g hotspot dongle. I am getting 3g speed and if i put my other no. [protected] in dongle i get 4g speed . So my device is working properly but my connection is not getting 4g . I called customer care 4 times 1.1st time after liatening to the peoblem they hung up on me.
2. 2nd time that is just after 10 min. Or so they said system ia under maintainace .
3. 3rd time they said complaint has been lodged and you will receive complaint no. through sms which is atill pending . I wonder if a complaint was lodged.
4. This time when i called after listening to my problem she said arrongantly that we have some system issue i cant help you. If you had system issue why did you waste my time you should havw said it at the begining itself.
I have been using airtel for 15 years now and i am very much disappointed wirh this behavior . You people are telling lies that complaint has been lodged and it will resolve in 24 hours. Where is the complaint no. Please resolve my issue as i am not able to get 4g speed. Thank you.

Hi, I and my wife are not receiving any SMS from any network, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 19th Dec 2016 after reactivate our both number. and I have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and I never get any response. This is really frustrating as I am unable to do online banking at the moment and this is impacting my work big time. Our numbers are [protected] and [protected], please resolve immediately. Rgds, Pratap K. Sahoo

Dear Team,

We being Airtel customers (account number [protected] and fixed line number –[protected] since last two years feel very unfortunate because for last 20 days we are not able to access internet at home. On 25-NOV-2016, we have raised a request for shifting our Broadband connection (Request No[protected] within the same society (Prateek Laurel, Sector-120, Noida, UP-201301). After raising the request we got a call from an Airtel person (Ph No- [protected] ) informing that shifting broadband connection won’t be possible and a new connection will be given and for that we will be charged Rs.1000. We didn’t agree with the person and immediately my husband raised a complaint with Airtel regarding the call.

We shifted our house on 3rd Dec 2016 and from that time we are not having internet connection at our home. One person visited on 6-Dec-2016 and he just fixed our phone and old Airtel router and informed us that our connection will be given from the next day i.e. 07th Dec 2016. But the connection was not given till today. Even after repeated follow ups and mails no body actually turned up. I have attached the screenshots of all the mail communication with Airtel. Whenever we raised a complaint we are being assured by Airtel that the issue will be resolved with highest priority and confirms that we will get a call from Airtel in next 48 hours. My husband received a call yesterday (20th Dec-2016) from Airtel person called Santosh who informed that someone will visit to start the connection but no one turned up. And this not just happened once but twice. We have recorded all these voice calls.

Today (21st Dec 2016) when my husband spoke to Airtel Appellate authority ( voice call has been recorded), then they informed us that there is no port available to provide the connection. So here comes our two questions,
Firstly if no port is available to provide the broadband connection within the same society then why Airtel persons are calling us telling they will visit to activate the connection?
Secondly if there is an issue with port availability then upon providing Rs.1000 how we will get a new connection ?

We are giving a bill of Rs.1722 per month for broadband connection to Airtel and this is the kind of service we are getting in return. We really wanted to escalate this matter. We hope if any kind of action could be taken on Airtel which might stop them to harass the customers unnecessarily.

Unhappily,
Sukanya Kar
[protected]/[protected]

Firstly airtel created wrong bills which were not in line with the offers informed at the time of connection than they agreed to revert the charges but till date they haven't credited the same on top of that they have added late payment charges and than disconnected my number. Now their recovery agents are harassing using abusive language but they are not resolving the issue.