Airtel Complaints & Reviews

Dec 16, 2016

Updated by sagarchatterjee I have send an email to the Karnataka nodal officer as well. Given below are the details

Sagar Chatterjee <sagar.[protected]@rocketmail.com> Today at 14:34
To
nodalofficer.[protected]@in.airtel.com
Message body
Hello Sir,

Name- Sagar Chatterjee
contact no- [protected]
email address- sagar.[protected]@rocketmail.com

Airtel Broadband Account No- [protected]

Given below are the details of my grievance. Kindly, help

I applied for a new broadband connection with airtel towards the end of September 2016. A person from SJR telelinks came to my house and took Rs 1200 in cash, saying that Rs 200 is the charge towards the notary filing for rental agreement. He gave me a receipt of 1000. He informed that someone will come to my house for installation, but nobody came. I called the customer service and raised a complaint. They told me that there is no feasibility in my area for a broadband connection. I am still waiting for the refund of my Rs 1200 and it is 16/12/2016 today. Mt account no with airtel is [protected] . I have raised several complaints with customer service, but to no avail. I got a call from a lady from airtel, who informed me, that someone will call me and return the amount to me in cash. But i did not get any call and this was almost 3 weeks ago. I spoke to the customer service team again today, where i was transferred to a supervisor Vinod, who said he is connecting me to a higher department and the call got disconnected from their end, while i was on hold. I have no other option but to raise a complaint in consumer complaints now. Kindly help in retrieving Rs 1200 for me and take all necessary actions against Airtel for this poor customer service they have provided.

Given below are my details

House No 15, SRB Philomena Nilayam
New Thippasandra, 4th Main
Jagadish Nagar
Bangalore- 560075
contact no-[protected]

I do have a copy of that receipt as well and the number given for that company SJR telelinks does not exist as well

I have also raised it with consumer complaints.
Please find attached a copy of that

Thanks and Regards

Sagar Chatterjee

Dec 21, 2016

Updated by sagarchatterjee Thank you Akanksha. But my name is Sagar Chatterjee. Who is Mr. Nagar?

Dec 21, 2016

Updated by sagarchatterjee This is the reply i received in regards to my email to the nodal officer

RE: [|BAL|Ref39782960|] AIRTEL BROADBAND COMPLAINT
Finance Yahoo
[protected]@in.airtel.com 16 Dec at 9:40 PM
To
sagar.[protected]@rocketmail.com
Message body
Dear Sagar Chatterjee,

Greetings from airtel!

This is in reference to your email inquiring about the status of refund for your airtel fixedline number [protected].
Kindly note that, your refund for an amount of Rs. 1000/- has been sent to your billing address No 15 SR Philomina Nilayam 4th Main New Thippasandra Post Jagadeesh Nagar, Bangalore 560075, Karnataka, India was dispatched on 17-NOV-2016.
Further, we can arrange to refund the amount directly to your bank account through NEFT. For the same, we require the below details -
1. Scanned copy of cancelled cheque
Your name should be printed in the cheque provided - in case, name is not included, please provide scanned copy of bank statement/pass book front page along with cancelled cheque)
2. Bank account number
3. IFSC code
4. Branch
For further queries, please do email.

Best Regards,
Fathima Khan
Service Specialist
airtel

Dec 21, 2016

Updated by sagarchatterjee Dear Fathima,

Could you please tell me as to how you have sent Rs, 1000 to my address . And also, i paid Rs 1200 in cash, to the representative who came to collect the documents. So, why was i sent Rs 1000?

Dec 24, 2016

Updated by sagarchatterjee I have received Rs. 200 in my paytm account, however I am still waiting for the dd of Rs 1000

Dec 27, 2016

Updated by sagarchatterjee I have still not received my Rs 1000. How long does it take to reach, if it was sent on 17th December, 2016

Dec 29, 2016

Updated by sagarchatterjee As advised by Arif from Airtel, I have sent a scan copy of my cancelled cheque today with my account details to [protected]@in.airtel.com

Jan 05, 2017

Updated by sagarchatterjee The scan of the cancelled cheque has been sent to Arif as advised with the account no, ifsc code and my name is also on the cheque. I have still not received Rs 1000 in my account

Jan 31, 2017

Updated by sagarchatterjee This is to inform the consumer Forum that I have still not received rs 1000 in my account and it's Jan 31, 2017 now. All the scans has been sent to Airtel as advised including the cancelled cheque. Please make a note of how worse Airtel is as a provider and as a company.

Dec 15, 2016

Updated by Ritika_Narang • Nov 10, 2016 : On call with your executive you said it 5 days, I waited – no response.
• Nov 18, 2016 : I wrote to you, you again said to wait for 5 more days, I waited – Got response that request has been closed!!!
• Nov 21, 2016 : Reminder email.
• Nov 22, 2016 : On call I re - opened the request, you said 3 days, I waited – no response !!!
• Nov 23, 2016: Reminder email.
• Nov 25, 2015:- Again it was said to me to wait for 3 more days, I waited - no response yet!!!
• Nov 29, 2016: No reply.
• Dec 02: Reminder email.
• Dec 09: Reminder email.
• Dec 13: Reminder email.
I haven’t got any update from your end. It’s been 5-7 times now. Highly disappointed!

Dec 27, 2016

Updated by Ritika_Narang Ms. Akanksha Singh, as you mentioned you have shared the resolution details with me, FYI NOTHING has been shared with me till Dec 15, 2016(date on which you replied to my query).
Refer following conversation after Dec 15, 2016.

Dec 16, 2016:- Case closed and Jitin Jain told me to elaborate the case. Replied to email with all details.
Dec 18, 2016:- On call conversation with Deepak Khera. Discussed the case.
Dec 19. 2016:- Received email from Deepak Khera. He asked for 2 days’ time to work on the same (till Dec 21).
Dec 20, 2016:- Mail received from Deepak Khera asking Davendra the same. No update to me after that.
Dec 21, 2016:- No reply received from Deepak Khera even after completion of 2 days. Tarun Jain took up the case, again asked for 2 days’ time to work on the same.
Dec 25, 2016 :- Case closed without providing any resolution. Instead I was told to contact mobility team.

FYI, Airtel executives, that's not my job to contact various departments working with Airtel. I just know Airtel as a whole, one brand, from which I need to get in touch in order to receive my money back.