Airtel Complaints & Reviews

Big mistake to port my Vodafone network into Airtel as I am facing worst experience of Network issue in popular area of Pune.
Instead of investing in Marketing and branding, it will be nice to invest in Network so that existing customer will stick to it.
I am now waiting for my 3 months to get complete so that I will again port into Vodafone and never try to get back to airtel.
Worst service experience.
Feeling sad to register this against a big tele giant in India.

Hi, I have raise a broad band request and paid the amount online ₹2397 on jan 6 2017 and a cheque of 1000 Rs(which has been returned back by cheque). As the broad band service was not feasible in my area for broadband connection i requested them to refund my amount. I am following this issue with customer care and then complained to nodal team but haven't got any proper response from any one. So I have contacted appellate team but then also i am unable to get my refund amount yet. It has been almost 2 weeks now and still i am not getting my refund amount. I am also requesting to all the other users who are thinking to buy airtel broadband or 4g service to not to buy any services from airtel and not to pay online for new broadband connection as you will not get any refund amount after paying online.
Also the executives who promised us the connection have been missing and ignoring our calls.
Regards, Kruthika

Account no:[protected]
CAF: 1050386

My airtel number ([protected]) was working fine on 17th Jan 2017 and on 18th Jan 2017, sim is deactivated. I have called the 121 customer with my friend number and experience with 121 customer support, it's like poor support center and people are just passing the time.

Can you please activate it ASAP and please provide me the details why thia action taken without any information.
Email Id : [protected]@gmail.com

I have tried to deactivate model mania service.but amount is deducted .please redress my grievance otherwise I will have to consumer forum.message service is not responding or not delivered intentionally.l have been trying to stop this service for long time.in fact I never want this service.it is totally unwanted service.my money is deducted unwillingly.it has created mental agony.

First i have checked with airtel corporate plan, in which they have commited i will be getting unlimited local calls and 4gb 4g data, i have confirmed the same with customer care executive, when i activated plan i just received 1gb only, and when i called uo to customer care, they says that please insert your simcard in 4g compatible mobile, according to them my handswt is not 4g compatible but i am using redmi MI note 3 which is already a 4g, after using a 4g phone why they are give wrong information, ans saying yhat you are using some samsung phone, why i do so i know which mobile i am using it, if there is any requirement so they should have given this information earlier only, and also when i called up 2nd time to the customer care that agent was so pathetic he didn't even answer me and when i asked to escalate this issue which he not did and he disconnect my call which is completely wrong as per the call centre policy and now they are denying to change my plan...

Hello Team,

I have ordered an Airtel postpaid SIM online on 13th Jan 2017. The request id is : [protected] unfortunately I forget to write down the selected number. One of the Airtel executive came to my place and provided me one SIM card. He told me that it will be verified soon. I also receive the verifaction call and they gave me a few options for new numbers. I choose [protected] number among 6 numbers provided to me.

Please activate my new Airtel postpaid number as soon as possible as I have already provided all my documents. My current contact number to get in touch with me is [protected].

Thanks,
Suparna Bhattacharjee
[protected]@gmail.com

I had taken a new Airtel 4Gsim card from Airtel store and I had sent a message to 121 following the sim card number[protected]U by my old Airtel sim card and message came to confirm by pressing 1 and after pressing one a message was delievered to me that you new sim card with above given number is activated. After few minutes my old sim had lost the network so I had inserted the new sim but its 6, hours passed but there is no network in new sim and my old sim is also deactivated by Airtel. Please help because i am not able to see my all official calls now and messages now. Please update asap.

Sir,
I have surrendered tha 4G LTE sim no.[protected] on October at the Vellayambalam outlet, Trivandrum, Kerala on October 2016.The costumer care executive have destroyed the SIM in presence of me and said that a clouser billwould be mailed me soon.But insted of that they have still continuously sending regular bills and force me to pay.
What I have to do?

Hi Folks,

I do wonder if you guys actually exist or you are just an urban legend. No, seriously. How many days does a service provider take to give a new connection. Leave about new connection, your customer care team should have a minimum courtesy to respond or acknowledge emails or take calls.

Last week, that is 12th Jan 2017, Thursday I have given a request online for a new broadband connection along with landline. The very next day got a call to give the required document proof to their agent. I waited for the whole day for the so called agent who never turned up, and no calls as well. Next 2 days no information. Monday a call from the same lady ([protected]) asking whether I have submitted all the document to the person from Airtel (who never came). Don't you guys have any communication between your staff. Is there no process. The story is just getting started, I said no one came, she said she will make sure that some one will come on Monday, 17th Jan, again no one turned up. Yesterday she called again with the same question, seriously guys.. you have a lot of guts. Finally she said I can send the document proof to an email id (manjunat.[protected]@airtelworld.com). If this can be done, she should have asked me to do it on last friday which saves so much time for me and you guys as well. Any way I did it.
Now she told me that I will be getting the connection within a day or 2 since she could verify that feasibility check is successfull. I am not sure how she did it remotely without even sending one to my location. So after that no news at all. I don't have a number to reach back, she does not pick up the call if I call back in the number she use to call me. No acknowledgement to the email as well.
As a customer I am clueless. I need this connection immediately and you can see that it is already so much delayed.

I have made the request with my number: [protected]
You can also reach out to me if you need more details.

A highly dissatisfied customer.
Nithin Raghavan

Dear All,

I am writing this email after having no choice and waiting for over 20 days to get my Airtel Landline/Broadband transferred to an area within 3 kms from the last installed area.

The numbers are [protected] and [protected]. I dont know when you guys will have this resolved. This is an office and connectivity is important to us.

The only thing I can understand is the person who spoke to us last is more than happy to cancel the line as we told them to cancel it. She did not even make an effort to resolve the issue. The request for transfer was raised on 27-28th Dec and as I write this email it still stands unreolved.

I only hope you do not treat other customers like the way you have treated us

Regards,

Rohit
[protected]

Mysel[censored]mesh singh no [protected] had service with airtel on 10 th of january 2016 they had deducted Rs 30 against any pack activation, afterwards this MSG i had checked randomly on 14th of Jan 2016, afterwards i called the customer care, but it replied that facility had been started by you, that is totally wrong, no any request and not any acceptance for the same,
my sincere request y to kindly revert my balance rs 30 back in my account, otherwise i will put this matter in the consumer court, my alternate contact no is [protected].whatever is your concern revert me so that i can accelerate this matter to the higher authority.
thank you

Airtel has been in the business of treating customers unfair, cheating customers, asking for payments for which bills were never sent, making extortion calls through anonymous and unidentifiable people claiming to be advocates from Delhi, asking for payments against services never availed. the way they speak to customers is highly objectionable and we highly regret taking Airtel connection.

We want appropriate action to be taken against them and also want to pursue a case of loss of goodwill and cheating against them

I raised a request for a new Airtel connection one week back. I had to do multiple follow-ups to get some one to call me to find out the maximum speed possible in my area. Then they collected the documents and said they would provide the connection the next day. I kept calling up the customer care each day and they said they would provide it the very next day for 6 days in a row. The customer care team has no idea about what the installation team is doing.

On the third day when I called, they said that the phone number has been asssigned and the connection would be done the next day, But no one came.

Finally after one week, when I called them, they told me that there is no feasibility at all in my area. That too they informed me only when I called them and not on their own.
Then why did they collect the documents at all in the first place and why did they provide me with fake dates when they dont have the feasability at all in my area. I have wasted a week of my time and spent a lot on phone calls by following up with them. if I had gone for a different servce provider, I would have the connection by now.
Atleast when they they had the information that there was no possibility of installation, they should have informed me.

Thanks,
Ajay
ph#[protected]

Actually I pay my bill 14 Jan 667rs axis bank app,
Axis Bank se payment confirm ho gyi h but Airtel m mera abhi bhi bill show kar rha h,
Abhi tak Airtel m payment nhi hui h,
Mere pass bank ka msg h paise Kat gye h & payment successful aaya h.u ska mein screenshot apko bhej rha Hun,
Please check

Dear sir/madam
with reference to above subject, I am postpaid user with Mb no. [protected]. I have called Airtel customer executive 3 times but till the date my issue of 4G network is not resolved. due to lack of network 500MB data wasted and also loss of important business deals. so i request you please resolve issue of 4G network and Refund me loss.

I am using Airtel post paid connection from last 2 years .4-Jan-2017 I have requested porting of number from Karnataka circle to Mumbai .But still my number is not migrated to Mumbai circle .customer care people give some fake commitments that issue will resolve with in 1 hour .But there is no response from them .I have raised some tickets 73528706 and [protected] with airtel but no reply .If you are not able to port my number then update customer so they will check with other option .My postpaid number [protected].
AIRTEL CUSTOMER CARE SERVICE IS PATHETIC AND THEY HAVE ONLY INTENTION TO LOOT PEOPLE WITHOUT QUALITY SERVICE .

I have recharged Rs 299 on 17th Jan 2017 towards my mobile number +91-[protected] and i have received the successful transaction message and Transaction ID:[protected] but haven't yet reflect this amount in my mobile number.

Please look in to this issue and get back to me or reverse this amount to my debit card that i used to pay.

Thank you. Your airtel mobile online recharge of Rs 299.00 is processed successfully.
Rs299=Free Local+STD calls+4GB 3G data for 28 days.
Transaction status:
Transaction ID:
Mobile number:
Recharge amount:
Successful, as on 17 Jan 2017
[protected]
+91-[protected]
Rs. 299.00

I live in basaveshwarnagar near the water tank area and I have been facing several difficulties with airtel. It is not only my experience but also common to all airtel customers living in this locality. We are unable to receive calls as they are always not reachable. I'm not able to receive OTPs from my bank because SMS don't get delivered. Outgoing calls work perfectly fine. But everything to do with incoming don't work at all. The mobile phones show full signal as always but something is wrong with the connection.I have contacted their customer care countless times about this issue and they say that they are "upgrading their infrastructure" and it will take a few months to set right. This is totally unacceptable. My entire living depends on attending calls and I'm unable to do that. Please make sure that this problem is corrected as a mobile service provider cannot exist where their customer's calls aren't delivered properly. I'm sure this issue can be escalated and fixed very easily but they put us through so much trouble, even after being a loyal customer from the past 14 years. Please review this problem and set it right. Thank you.

I couldn't recharge using airtel app . I used to do it but from last few months its showing 404 error.what am i supposed to do?
Really im fed up with this. Is this a problem related to server or mobile configuration? Even i tried in BSNL but unfortunately it too showed the same. Im totally confused and not able to enjoy the offers provided. I need a reply ASAP. This is taken seriously please. Thank you.

When i have taken airtel brodband connection. i have paid 3 month rent in advance. even after 3 month still payment detail is not updated in my account.

its been more than 1 month and still my complain is not resolved. every time i called customer care they are saying wait for 72 hours. same thing they are saying every time i call them. because of payment not updated at there end internet service also disconnected

Below is my airtel brodband detais.
Account number : [protected]
Fixed line : [protected]
Broadband : [protected]_kk

I have made payment to airel on 22/09/2016 Transaction id : [protected]

This SMS which i received when i mad payment.
"Dear Customer Your airtel product payment txn id : [protected] of Rs : 3961.0 is processed successfully.Please keep the txn id for future reference."