Airtel Complaints & Reviews

I ran out of prepaid data balance of oround 240 mb and was charged around 100 rs for extra data usage of 10 mb. However i haven't used any applications that should consume such heavy data. Also, there is no way to get to know how and for what is the data used. Again, my data pack has 3 mb balance still money was deducted from my main balance. Plz credit the amount back and revert data

Myself premalata behera, a native of odisha having prepaid air tel mobile number [protected] received a message on 14/12/2016 about renewal of hot chillies service in my number. Though i have not send any information about activation of that service rs. 49 has been deducted from my account. I am harshly shocked and wanted to know the reason. I have never been interested for that service. Is that a farce i am surprised? Please help me in returning my deducted amount otherwise air-tel would loss a customer like me.

Premalata behera

Hi airtel,

I bought new 2 airtel sim cards by providing the aadhar card details.

But still those 2 sims are not yet activated and further when i approached airtel store they are asking me to get in touch with customer care for no reason.

Sim cards details:

Simno:[protected]u mobileno:[protected]
Simno:[protected]u mobileno:[protected]

Kindly activate my sim cards.

I have taken 6 months of package and paid at starting only like pre-paid.

After 6 months, i have not renewed the package. But company has generated additional 2 months payment and creating panic situation to pay that 2 months amount forcefully.

Airtel broadband no: [protected]
Package started from 02-jun-2015

Aitel team called me and i have explained every time regarding this process.
But no one responded on this.

Regards,
Bhupal

Airtel bonanza offer - get 9 gb 4g/3g free with a recharge of 1 gb 3g

I applied for this offer but now i see that they transfer my 9gb to some dedicate account 281 and i cant use it.
What the hell is this dedicated account?
When i tried calling, they hang up my call and when i write email to them, never got a reply from them.
I used to love airtel for there great connectivity across india, but after this, i lose my faith on airtel
My only request is to please transfer that 9gb 3g/4g data to my main account
Ao that i can use it.

Po[protected], is my complaint number for a false commitment made to me by a customer care executive who promised me to set my firm's name as hello tune rather the airtel tune is playing.

I was not at all interested to set any hello tune but for the promotion of my firm the executive convinced me over and over again offering me discounts.

This is not the way to sell a service, by lying to a customer.
And then after continuous call and complaints on one is ready to offer any solution for the above mentioned problem.

My. Number is [protected], I have transfer my network from airtel to idea and some due is pending in my airtel and for that idea has stopped my outgoing services, they have told me that I have clear my previous operator and submit the receipt and idea store for that I had pay the my airtel bill payment but they do not give me receipt, so I can submit that bill in idea store so kindly check and help me...

Hi,
I recharged my mobile with 159 rupees (exclusive offer for my airtel number ) on Dec 13 2016 through airtel official app. It was supposed to recharge my Internet account of 2GB data, however I only got 500MB data. This is Second time happening with me . Kindly find attached photo, which mentions the offers on Airtel app.

Harish
[protected]

Mene apni sim post se prepaid karayi he jo pichle 20 dino se nahi hui roj chakkar kaat raha hu roj bus yahi jawab sham tak ho jaegi. ab to esa lag raha apni sim ko aritel office me jake salo ke muh me maar k aa jau. bahut hi ghatiya service hai aap logo ki. shame on u.tum log sim bechte tym aage piche ghumte ho our bad me costmer aage piche ghumta hai
amit shrivastava [protected] mera ye no 20 dino me post se pre. nahi hua. RAJA Enterprize Airtel office k sabhi ladke laparwahi dikha rahe hai.

Filled in application for data post paid connection. The executive agreed to activate the connection after doing a speed test in my home. However the executive got busy and was unable to come as committed. Later he gave a solution stating that activate the connection and if not happy with speed walk in to the nearby office and cancel connection free of cost. Unfortunately the speed was very less, so immediately informed customer care and went to nearest airtel office also to terminate the plan. Now I'm charged by airtel for the 2nd consecutive month. I should have spoken to atleast 5 representatives from airtel on the same repeating the whole story but in vain. Attaching the last bill copy.

Dear sir,
My airtel aim was showing full tower. But the incoming calls and outgoing calls not connected. I try to change my aim other differences divorce but this problem that mobile also visible. Message also not working. This problem just two weekly show some one call my number that is all time told busy. But my number not busy . Please help me .sir I was my complaint request for airtel customer service but he is not carry my problem

I have raised the request for Airtel broadband connection (Account no. [protected])through the airtel site. The sales executive had visited my place and collected the check amount to Rs.4, 749 in the month of September. The amount was debited from my bank account in the same month. After the amount got cleared from the bank, i have received call from the team stating that they will not be able to provide the service in my area due to lack of proper lines of airtel. It was informed to me that the amount would be refunded to me within 5 days. This amount has not been refunded till now. I have escalated this matter to the top appelate level. Even they are mentioning that they will be processing it in 3/5/7 business working days. However the same has not been refunded yet. I really lost my interest in the Company now.

Dear Airtel,

On 9th December, I had an special offer from airtel for the benifit of 115MB with 28 days validity for 46RS. So, i've recharged for the same. But the confirmation sms, which i had received from the airtel is for 30p/min offer instead of actual data pack.

Again on 10th December, i've recharged via airtel online recharge of 43RS for the benefit of 115MB with 28Days validity. But the benefit which i got is 130MB for 4 days.

Really dont know what service you are maintaining in your website. Its completely cheating and i've fed up with your service.

I want to get back my remaining validity, which i've recharged now or else refund cash to my bank account.otherwise i will take this to next level seriously.

Here is the proof for the transaction:

Recharge done on 09-Dec-16 06:05 PM, MRP:Rs46.00, PF:40.00, STax:Rs6.00, Talktime:Rs0.00, Balance:Rs99.38, TransID:[protected], Benefit:Local Mobile Calls at 30p/m; Val:28 Days

Recharge done on 10-Dec-16 01:09 AM, MRP:Rs43.00, PF:36.39, STax:Rs5.61, Talktime:Rs1.00, Balance:Rs97.68, TransID:[protected], Benefit:130 MB 4G/3G/2G, 4 Days Validity

Hello

I sent request for portability of my number ([protected]) on 5th December. Airtel executive called me on 5th December and offered me one offer for call charges (i.e. 36pisa/Min). And he told that offer will be activated with in 24 hours. One week completed. Still that offer not activated for my mobile number. Please activate that offer immediately for my mobile number or send my request number. I will change my number to other account immediately.

We had 8 Landlines of Airtel and all the lines were dead Since April 2016 and despite repeated requests the landline was not restored. Despite no incoming and outing the company has wrongly raised the bills on us for May, June and July. Their bills also reflect there was no incoming and outgoing during the period. The technician visited our office on atleast 10 occasions but was not able to rectify the fault.

The technical staff at Airtel had expressed their inability to restore the landline and had orally informed us that due to some hardware and software error they will not be able to restore the land lines.

However, Airtel still raised the bills and are now pressuring us to make the payment.

I requested new landline/broadband connection. Provided all papers and prepaid for 3 months. I got the request number. But no action / response for the last 1 week. Called up customer care. Very poor knowledge and very poor response from the airtel customer care.

I recommend Airtel need to pay penalty/fine if the services are delayed since they are charging service tax while providing services. While they don't do service proper, Airtel need to compensate

I want to close my postpaid conection. I registerd request to 121 . I have mailed also with my register mail id but these guys are not all responding. I mushed up by calling 121 . No body is replying via mail also.
Email Snapshot.::-
Hi Airtel
I want to close my connection immediately . I have already raised request for that and now onwards I am not going to pay any single amount of bill as I already made all payments.
No need to discuss and follow up long conversion just close my number immediately.

Mobile number : [protected]
Reference No (Customer care ): 72785951
Last Bill amount (paid ): 1055 (paid on 05/12/2016)

On november 21st, i mailed airtel at [protected]@in. Airtel.com requesting for information on how to procure a broadband connection. I gave two airtel mobile numbers as our contact information. On nov 22nd, there were three different people calling on the second number i had given, all wanting to help install the connection. We questioned them about the lack of coordination between them and then finally gave all our details to one of them called mr. Hafeeiz khan and also gave him a cross-cheque payable to bharati airtel. Not sure of mr. Hafeeiz's identity we also took a photo of his adhaar card as id proof. He promised us a connection in next 24 hours. Thereafter, we never again heard from airtel for next one week. I send mails to airtel on 2nd and 7th dec regarding the issue. All i got was a complaint number which was 76089220. Airtel's mail back on 3rd dec was to assure us that the problem would be resolved in next three days. Their response to the mail on 7th was that the problem would be resolved by 13th dec, 2 pm positively. However, so far nothing has been done about our connection. We have received at least 15 calls in the last 10 days from people claiming to be from airtel. All they do is ask if we still need a broadband connection and when we tell them that we have already given an advance cheque they just say okay and say something will be done then and hang up. Today once again the customer service called and again said in next 48 hours something will be done. It is already 20 days since we gave a cheque to an unknown person who promised us a connection in 24 hours. Meanwhile i have made numerous calls at 121 and airtel's 1800 toll free number, but they only allow you to talk to machines and there is no option to remind them of your problem regarding a cheque that has been taken by an unknown man. All of this has made us very uneasy considering the cheque carries a signature and bank details and we don't even know who this man is who's taken it. Also, no one at airtel has given us any information about the status of the cheque or our connection.

Dear sir
Ir mera sim 3 mahine pahle kho gya hai jab mai dehli se kanpur aa rha tha tabhi kisi ne hamari mobail chora liya, mai kafi preshan hu koi hamari maddad nahi kr rha hai 3 mahi se mai apke office may ghum ra hu koi hamari madad nahi kr rha hai sara ducoment rahte huye, mera airtel se kafi purana rista hai.
Pls sir help me pls vo hamara piriye no hai or sara a/c bank facebook mail or bhi sab usi se hai. Pls help me pls
Mera no -[protected]
Zaki hussain
Late aajaz hussain
Karim chak rahat road
Post chapra saran bihar-841301

Dear Concern, I bought a data card connection wide mobile/data card sim no.[protected] with a monthly plan Rs.450 plus taxes. Due to some unfortunate problem in the family i could not pay the bill on due date which was in September. Neither i could use the connection since the usage of same was blocked immediately after a week or so post due date of bill payment. There after i called up customer care to disconnect the number and take down the due payment which was only for one month .

But no action has been taken and now i am being called to pay 1200 then 1700 and so on. I agreed to pay 1200 as a settlement amount to the customer care executive who use to call for payment and requested to disconnect the number and issue me no dues letter from the company but nothing has happened.

I am being compelled for payment without issuance of no due letter which i am not initiating without receiving a letter from the company.

You are requested to settle down the matter at the earliest possible and do the needful.

Regards...Naresh Sharma

Mobile No. - [protected]