Airtel Complaints & Reviews

We have our office in Suneja Tower 2 District Centre Janak Puri New Delhi 110058. We are having more than 10 users of Airtel Mobile Connection with 5 of them as POST PAID Connection paying to the Airtel Rs. 1, 000/- (approx) each. We are NOT SATISFIED with the AIRTEL SERVICE SUPPORT. There is MAJOR ISSUE of POOR AIRTEL NETWORK at the premises. Most of the TIME, we have PROBLEMS of CALL DROPS and whenever we EXIT from office we OFTEN receive sms that You missed call ******

Airtel says that they have best signal strength across the world. But we are in the PROMINENT Commercial Complex of capital of India NOT satisfied by the signal strength of Airtel. We are losing huge business because of this and thinking port into any other network provider.

Kindly look into the matter ASAP and do the needful

Complainants:-

CA Naresh Sharma [protected]

Er. Rajesh Sharma [protected] & [protected]

CA Puneet Singh [protected]

Brijesh Sharma [protected]

Nitin [protected]

Manish [protected]

Shivani [protected]

Ajay [protected]

Pratap [protected]
Sanjeev [protected]

Hi team,

I am using airtel postpaid broadband connection and we requested them to close connection. But instead of doing that they add monthly charge of some 700 rupees and barred incoming services. Bill amount for that month is just 650 rupees(Actual bill is 1200.They promised to provide cash back of 500.So it is around 600 or 700.They had not resolved this issue even). But by adding extra rental charges the bill has come...

Hi, I made a wrong payment and recharged a prepaid Airtel number - [protected] - thru paytm, for Rs. 5000.

I called Airtel to revert this transaction but it looks like they were not aware of how this is done and told me that paytm can do that not Airtel.

I checked with vodafone and they told me if something like that happens on a vodafone number I just need to call vodafone to revert that transaction.
Paytm is also saying that Airtel will be able to revert this transaction.
Can someone from airtel please help?
Thanks,
Shikha

I have converted my postpaid connection to prepaid connection on 3rd of December and paid my last bill 680 but he deducted 880 as 200 will carry forward to prepaid account. I called airtel customer care on 5th December she said amount will transfer with in 48 hrs. Now i called them again today on 12th December they are saying its not possible. Visit same store.
They troubled me while converting to airtel now postpaid to prepaid service also.

Airtel should be close.

Hi Team Airtel,

My name is Faiz and I have been using the Airtel Prepaid Service on my Mobile since 2013 and have had mixed experience. I have never asked for any services to be activated on my number however somehow there is services getting activated automatically. I don't have any intention for these services getting activated on my number. I have deactivated GAMEPIND service now and want my money (30/-) back otherwise I will have to look for another options as I am getting frustrated with this. When I called on 198 they don't reply the way they should be replying.

I hope this makes sense now. Refund my money asap.

Thanks and Regards,
Md Faizullah
[protected]

My name is k.ramesh from hyd iam using airtel sim since 10 years than how can I get my pf from airtel company ..
send me deatials to this mail [protected]@gmai.com

I have done recharge of 346 at my mobile no. [protected] through my airtel app.
As per company ! its benefits are 1 GB 3G data and unlimited calls ( Local and STD ) valid for 1 month..

I am shocked when my main balance is deducted for calling, as i am not able to get this benefit of free unlimited calls.

I have registered my complaint at airtel customer care with reference no. CBNRV[protected].

As per customer care this offer is not valid when you are in roaming.

but when i do this recharge it is not written anywhere that this offer is not valid in roaming..why ?

So final conclusion is that airtel not show any notification/term conditions with recharge..

It was not mention anywhere that "this offer is not valid in roaming" why ?

I am always staying in roaming and this offer is not suitable to me and why Airtel fraudulent with me why they are hide information to their customer..

Please help me to get my money back and to save others from this type of Fraud..

Thanks.

I have take a new connection of airtel broadband in the name of Jhumur Ray, the airtel service man charged a sum of Rs 500/-, after few days the airtel service man told me sorry sir in your area is not possible to given the broadband service. Than i have applied for refund the money, he always refuse me. Still 2 month passed i can't get my money back. Its not a matter of sum of Rs 500/- its a matter of good service. The airtel service man name is Sunil Kumar, his contact number is [protected] and his office in Telibandha( Near Railway Crossing ), Raipur, C.G
Regards
Nirmal karmakar
Mowa, Raipur
Chattisgarh
Contact - [protected]

I changed my sim from micro to nano. In service centre they told me it'll activate after 4 hours. After 4 hours it was activated and i'm able to call. But I'm not able to send or receive any messages after that.

It has been 10 days since i have problem with incoming calls on my postpaid mobile number [protected]. few days back i called on 198 and told about the problem they told me that it will be solved soon, next day i called them again and talked to senior on 198 they also told me that problem will be solved in 24 hours. after few days i called Appellate Authority on [protected] and narrated the incident, then they told me same to wait for 10 hrs then i asked for help on facebook page they also told me to wait . until now i haven't got any solution from airtel and this is very harassing scenario . i was not expecting this from giant tech company -'airtel'. this looks like joke on it that they are not able to solve a small problem of their customer

Rong call are available on this no last 2 month so ui need statment...

...I need 2 month statment

When i am making call to any person sometimes my voice is not audible to them and sometimes their voice is not audible to me. Even i called customer care of airtel many time but their customer care executives are also not able to listen my voice. Then i lodged written complain on the airtel website but still not resolved. My airtel number is [protected] .

My balance has been deducted for no reason. I called up the customer care to enquire, some senior executive said I used 3G data, and that while I have 2G pack on with sufficient data balance.And also that it is my fault that I didn't turn off the dual network mode CDM/GSM that comes inbuilt in any mobile phone of this segment. The balance that these people have deducted without a warning or reason is totally unacceptable. Such incidents has happened many times in the past with me and my friends also. These people think they can take us common people for granted and deduct balances for no reason and nobody is going to complain? Something has to be done regarding this.

Mai ak retailer hu mujhe ak lappu sim chaiye but mujhe nhi mil rha h mai kotalpokhar pin 816105 ka rhne wala hu plz mujhe ak lappu sim delwa diya jaye...mare shop m baut se custmare aate h airtel k lia mai sabko card nhi de sakta islia mare help ki jay plz aplogo sse request h mare help kare...mai aplogo k help k bina mai yah nhi kar sakunga kyuki yaha ka distributar mujhe sim nhi de raha h bol rha h nhi h yaha pr mare pass mare problem ko samjhiye plzzz

Customer Reference Number [protected],
First Issue

In Feb I have recharged my account for 12 months, On 5 th Sep I got message that My Subscription is closing on 8th sep Because 12 month package was not created.

After discussion with Airtel customer representative, They are saying that I should call them to create annual subscription but in message nothing is written about calling customer care and creating package, In Airtel message it is written that recharge with 3720 for 11+1 annual package, I did the same recharge.However I have called in March as well and to check for my package they told me that you have twelve month package.
After saying above things, They told me to send that message, after which I have recharged my account.So that they will solve this issue.I am attaching that message,
After sending message as asked by their customer representative, they are giving me 350 in my account instead of 1850.I have not accepted their 350...As I should not support something which is not right, I called again and again they are accepting this is not right and just saying sorry but I need my subscription.

Second Issue
I have taken Sports package For rs 30, As Suggested by Airtel customer representative.And recharged for 180 for 6 months As asked by him.But Yesterday I got to know that They are charging 120 instead of 30.They should have called and asked if price was increased

Please check and solve this issue from your side.This is not acceptable that we charged for whole year and we are facing this issue..

Dear airtel service team.
Hi, this is monika from new delhi having airtel prepaid connection no. [protected]. I lost my mobile last night, hence, l want to request the airtel team to please block this SIM card ASAP.
please guide me through the process of issuing a duplicate prepaid sim card.I expect a quick solution to my problem with further knowledge of the procedure.

I have been charged with Rs. 15 that is to 24 times against IMF charging.
Airtel is saying this is idle maintenance charge. When this is a prepaid service why a customer will pay IMF charge. I

Why IMF is not there in prepaid mobile?
Why other DTH service provider don't have IMF charge.

Airtel is a big cheater. I want my money to be waived. Rs. 360.

Goverment should take strict action against airtel on this fraud.

Ir, i am airtel customer with a twenty year old number that is [protected]. This sim was deactivated by your company. Why is this done ? I recharge number weekely ... I have full order recharge bill... This is full using number..
Please tell your why this action has taken... I will go to consumer court because of this unnecessary action..., i visited the airtel store ... After check, they say that your number was deleted by our company... System will not show your number... They said that you will apply for the pospaid for this same number that is [protected]... But madam i submitted the document today but they said our compamy deleted your number due to document issue... But mam your company doea not confirm me that your number will deactivated ... Only message will send .. somwetime message will not see by user then it is the responsibility of company to know about this information to user or customer... This is 20 year old number ... Suddenly they will deactivated by your reputed company...
This is not good way to take a step of gold customer prepaid user by your reputed company...
Immediately this issue will solve it ... If not, i have anothwr way to solve by going to step in consumer court .

Dear Sir,

My brother had already raised a complaint with regard to below issue in May, 2016 however it is still not resolved. Complaint status shows as resolved, however I do not see any result on our complaint.

It is with regard to Airtel Broadband Junction box (Box# KTN-0505) right in front of my house in Kasturi Nagar. It was installed in front of my house without my approval. Infact I requested Airtel worker not to put it there. However they just installed it one fine day when myself and my family was not at home. It is not at all convenient for me due to below issues:
1. I cannot park my four wheeler properly in front of my house
2. People just throw waste near it which is not at all safe for myself and my family
3. Rats keep on coming out near by that box which is again unhealthy.
4. My neighbours utilize the space in frontof my house near that box to park their 2wheeler which is not at all acceptable.
Hence I request you to look into this issue AS SOON AS POSSIBLE and remove the box at the earliest. If i do not see any response or positive response/action from your end, I will escalate the issue to BDA Authority.

Regards,
Raghavendra Shettigar
House# 233, 1st BC Cross, East if NGEF Layout,
Kasturi Nagar, Bangalore- 560043
Mobile# [protected]
email id: raghu.[protected]@gmail.com

Dear Sir/Madam,
I had requested for a Landline with broadband on 25.06.2016 and paid an amount of Rs.1000/- A/c No.[protected] and was assured that there was feasibility in my area and I would get the connection shortly, but to my shock I later learned that there was no feasibility and asked for a refund. They asked me for my bank account no for a refund which I was not prepared to disclose due to security reasons. Hence I was assured of a refund cheque, but so far I have not received any cheque. Hence I request you to look in to the matter and get me a full refund with interest.

With regards,

S. Vinod