Airtel Complaints & Reviews

We went for a broadband connection with fixed line option. #49585796 by paying six months advance. Unfortunately we had to shift the house just three roads away from the old house. repeated requests to Airtel customer care, responded with the reply that in the new place, broad band is not feasible. i have paid six months in advance, hardly used for two months, requests for refund rejected saying that the refund cannot be given

I recharged my mobile with Rs265 for 3G/4G thorugh My airtel app on the 28th Nov. There was an exclusive offer of 1.5GB for recharges done through my airtel app for that price . However I got only 1GB credited to my account. I complained twice with customer care, but they mention the benefit has been credited to the account, but still i don't see anything.
Feel like being cheated on the recharge and the customer service is so pathetic, they take us for granted and close the case without any proper resolution
Below are the complaint reference number registered with airtel
CBNRD[protected]

My name is abhishek singh. I was having my airtel no [protected], the sim was used by other person who accidentally has all my id proof. So without my permission he has change the ownership of the sim to his name and after that he also has done portability and shifted to some other network. When i called airtel customer care they told they can't help as the sim is registered to some other person name. Plz look in to this case. As he mis used my proof. And transferred the sim under his name.

I am an airtel post customer since 7 years. I am not liking the service (call drops, internet problem) in recent times so I decided to switch to prepaid and use some other network as primary number. I went to Airtel Store (2 weeks ago), Lingampally for conversion, they said they have some service related issue so asked me come after two days, I went after two days and four days as well the same answer from them. So again I visited Airtel Store, Gachibowli today, they asked me to get the token when I initially asked for the postpaid to prepaid conversion. I got the token and I waited for 45 then I got my chance and explained the executive the same, he replied me the same answer, we have problem in postpaid to prepaid conversion. He is giving rude answer when I asked why did you asked me to get the token when I asked initially.

I really upset with the network service as well as customer relationship airtel store's maintaining. Please convert my postpaid number to prepaid number asap

My phone number is [protected]. Prepaid service.
I searched in my airtel app for best offers and I found ₹145, which gives 2GB 3G/4G data for 28days. But after recharging I got only 500MB.

Why? For whatsoever reason, I need 2GB data or refund the money back.

I have ordered a broadband connection on 04.12.2016. The referrence number is TBLR7276342. Its the 4th day and still there is no call or confirmation sms regarding when i will get the broadband connection. I called the customer care and they asked me to send a mail to airtel generic id [protected]@airtel.com. Once i dropped a mail, i received a reply like this

Dear Customer,

Thank you for writing to us.

Please note, due to some unavoidable circumstances, there will be delay in our response. We will try
and respond to you within 2 days.

We appreciate your patience.

Warm Regards

Team Airtel

Dear Airtel, Why there is so much time needed to process a request. You are sending your representatives in an hour to collect documents or payment. But why the same speed is not reflected in the service? I am requesting you to provide the broadband as soon as possible.

Sir mene ek number idea se airtel me port karvaya hai jo mobile no. [protected] aur sim no.[protected] hai aur network to aa gya hai airtel bhi likh kar aa raha hai lekin verification me keh raha hai apka nya number chalu karne ki prakriya chal rahi hai 30 min baad phone ko switch off or on kare 2 din se yahi keh raha hai yadi mera number nahi chala to mai consumer court me mukdma kar doonga

Hello,

i am using mobile no [protected] for more than decade...
Now it was not in use for more than three month. When I tried to use it seems it is deactivated. I tried to call customer care but they also were not able to guide correctly.
Please reactivate my number or advice the procedure to be followed to reactivate my mobile number.
I am ready submit my documents again

Regards,
Yatin Naik

Hello Team,

Current Billing cycle for my postpaid number:[protected] from 5th Dec 2016 to 4th Jan 2017 started, but I can see in airtel website, data is not updated, still unbilled amount is increasing and std and local min for previous billing cycle 5th Nov 2016 to 4th Dec 2016 is reflecting.

On 4th Dec 2015 night, my unbilled amount was Rs. 9.5 and I had remaining std, local and data balance and on 5th Dec 2016(new billing cycle started), I have checked on airtel site and where I have seen unbilled amount was Rs. 62.5.

Then I have raised the concern to your team and they told me that It was some technical issue and the same will be resolved within 2 days.

Today i.e. on 6th Dec 2016, I have seen unbilled amount of Rs.105.

Could you please take strict action against them, why this type of issue I am getting from airtel.

प्रिय सर या मैडम,

मैं सौरभ स्वरुप और मेरा मोबाइल नंबर [protected] जो की मेने कभी आपकी कंपनी एयरटेल से लिया था और आज में इसको पिछले ५ या ६ महीने से BSNL में चला रहा हूं .
अभी ५ दिन पहेले मुझे एयरटेल से समस आता है की आपका एयरटेल का रीचार्ज हुआ है एंड शाम को मेरे पर काल आती है की ये नंबर मेरा है में जानना चाहता हूं की जब में इस नंबर को BSNL में चला रहा हूं तो आपकी कंपनी ने इसको दोबारा कैसे निकाल दिया |

कृपया मुझे जल्दी उत्तर दे अन्यथा में FIR करने को मजबूर हो जाऊंगा क्युकी मेरा नंबर मेरे साथ साथ कोई और भी उसे कर रहा है|

आपके जबाब का इंतजार रहेगा

My self shaik nazirulla, i have applied for mnp (Mobile number portability) for existing number [protected] from bsnl network to airtel network. One of your airtel open a stall near bkguda par, balamkpet - hyderabad. Applied to mnp on 21 nov 2016.

They charged rs 150/- for mnp and said it will take four working days to convert to airtel. They said call charges will be like: airtel to airtel - 10ps/min, airtel to other network 25ps/min and 200 minutes free calling charges for each month upto 6 months. By hearing that we had gone to mnp.
It is already 06dec 2016, it has not changed to airtel.
Please take immediate action and teach the people a lesson for providing us a flase information. We are losing hope on airtel day by day.
Upc is : ba314233

Valid up to 4dec2016

This number exists on sim card :[protected]u

I had an issue with my airtel setup box and contacted digital tv support. The next day airtel technician came and informed that he would need to swap the box next day. It happened on 03Dec2016. So far the technician has not come and no updates from Airtel. On 03-Dec-2016 Evening, They closed ticket (ref no[protected]with problem resolved. When i contacted, Airtel support person explained that if technician visits house, he can close the ticket irrespective whether the solution is offered or not. Later they again opened case with the title "wrong resolution".Till now no response nor solution offered. so i asked for disconnection on 05Dec. Airtel support team have taken the request and told me that they would refund the amount after a call from higher officials. Till now no updates.

Support team redirects to escalation team. Escalation team blames service team. Service team says Agent issue. At the end customer left with no solution for a week.

Ref No for Video problem: 56945503
Ref no for Wrong resolution: 56974089
Ref no for service issue: 57007051
Ref no for Disconnection: 5788511

No of calls made for Airtel: 30+

Now after disconnection request, i am not able to call customer care as their IVR rejects call as invalid number.

I request Airtel digital tv support team to refund the balance amount as per their norms. i have learnt a lesson that i should never ever use Airtel anymore.

I requested for transfer of my broadband connection on 26-Nov-2016 and I was told, it will be done in 5 days. But its been 10 days now, and nothing happened yet. I tried to reach out the customer support regarding this. But they always say that it is getting delayed, due to technical problems, and say that it will be resolved on the same day.

Can somebody help me with this. I don't want to go for a different connection.
My connection No: [protected] and complaint reference No: 75804818

Hi Sir,

I have been using AIRTEL Postpaid connection till Nov 2015, as I planned to move to Australia, I requested to cancel my connection in airtel customer care center (Kanakapura Road) on 20th Nov 2015, but it was not cancelled and I was receiving bills and I could see that the connection is still in active state. I raised a Complaint about this on 4th of DEC 2015 to the Customer care center, somebody named Satish from cancellation department told me that it would be cancelled within 24hrs. On 5th Jan 2016 I saw that it was still active, So I called up the customer care center on the same day, they told me to clear the outstanding, which I was not at all using still I cleared on the same day through online payment & the call was transferred to same person Satish from cancellation department, he regretted for the inconvenience & again told that he would ask the concern department to cancel it & he assured that it would be cancelled within 24hrs. It was deactivated the next day, however I could see it active state now on 15th of JAN. Now I am staying in Sydney (AUSTRALIA) and I will not able to use the sim card nor talk to customer care, I kindly request to you cancel my Airtel postpaid Connection immediately.
My postpaid connection number is: [protected]
Consider this as my authorization to cancel my connection and please cancel my connection immediately and deactivate my sim card.

Thanking You
Suhas A

I have made F&F payment of all my outstanding bill amount to Rs.- 261 after porting my number having transaction number "[protected]" on dated 15th Nov-2016 in an Airtel store located near gariahat flyover Kolkata.
Now as per instruction of Airtel vodafone has barred my outgoing calls and internet services from 05/12/2016.
Need your help.

Regards
Amardip Kumar Gupta
[protected]

We have switched from Idea to Airtel from 26/11/2016. We have negotiated and made deal with Ms. Mona Makadia([protected]) at Rajkot Gujarat.
out of total 25 nos. there were 3 data cards and for these data card she has confirmed 3 devices at free of cost. But till the date we are not in receipt of the same. Even airtel people are not answering the call now and our rent is been started. without devise it was not useful so we have procured alternate service and ask them to stop those 3 cards but there are neither provided device for data cart nor they are ready to cancel the same.

We are feeling like being cheated and suffer a lot with this services.

Request to take corrective action for the same.

I have been a postpaid customer of airtel for about seven years. Recently I changed my office where airtel signals are almost zero. I cannot call or receive calls sitting in my office. I applied for mobile number portability and submitted application on 29/11/2016 for porting in to BSNL along with the UPC code generated. Airtel has not yet released my number to BSNL. Till now I have not received any SMS from airtel on the progress of my request and whether my request is accepted. I have paid all the outstanding bills and in fact more than the billed amount so that they don't blame me for unpaid dues. Customer care of airtel has been misleading me with in correct information. Each time I call I get different information from them telling me that they will "look in to the issue". TRAI has not been very strict with violators like Airtel. Since there is zero accountability, Airtel is taking customers for a ride. I am complaining here after getting no reply from Nodal officer of Andhra Pradesh Airtel Circle.

I am using airtel postpaid and billing cycle for mobile no. [protected] start from 5th of every month and end with 4th of next month and for billing cycle 5th nov 2016 to 4th dec 2016. Today morning i can see my unbilled amount is 62. But how it is possible. Yesterday night i. E. On 4th dec i have checked and balance for std min 68 out of 270 min and local call balance was 43 out of 100 min and data balance was more than 120 mb and unbilled amount was 9.5 rs.

Could you please check this issue because this is the 3rd time i am facing this type of issue. Resolve this issue asap.

Dear sir,

Dear sir,

My name is mohammad taqui and my airtel number is [protected]. I went abroad almost a year back and now i discover that my sim is not active and it has been deleted. Please note that my paytm is activated with the same number which i am unable to use. This number i had taken after paying 500 rupees but now it is non functional. Actually i asked my wife to recharge the number while she was in india, only after 4-5 months but the number was reported to be non functional. Kindly activate my number

Hi team,

I have purchased the airtel top-p recharge of rs30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i'm sending you details of top-up card.

Serial no: [protected]

Secret pin : 6021 * * 3977 (The digits mentioned over there not visible clearly)

My mobile no - [protected]

I tried...