Airtel Complaints & Reviews

It's been more that 50 days that my data card has been deactivated and i was supposed to get a refund for the advance i had paid but have not used the services (As informed to me by customer care). Till date i have not received my refund. On the other hand, the back end writes a mail to saying that there is no refund as they cannot trace the interaction id where the customer care informed me that i was to get the refund....

Dear service team,

Hi, this is mr. Sishir bhattacharjee from alipurduar, west bengal having airtel prepaid connection no [protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanking you sir
Sishir bhattacharjee, alipurduar junction, west bengal

From past frw days my net has become so slow...slower dan 2g...whenever m activating packet data its showing 3g nd its not showing hyper connection as it used 2 show earlier...i had complained many times at customer service execu...bt dey r always telling dat ur complain has been booked ..nd no action s taken...airtel s so costly...nd d service bad.

This is to the big shots of Airtel company. You guys really need to pay attention to your customers complaints. I complained twice regarding the network issues I am facing. Its been two months n still I am facing the same problem. I am addressing this to big shots of Airtel company coz when I went to the Airtel office in my area I was not attended well. I dnt know what u people pay those girl for. They sure have the beauty to attract customers eyes but am not sure if they have brain or courtesy to attend the standing customer coz when I told them i have recently shifted to the city and m facing network issues. So do I need to get a new card the reply I got was, so? The reply a customer would expect would be, may I know the place u were staying.? Or something like that. And she was more interested in the lady companions outgoings I guess. I am really pissed off as I dnt get network properly. And u guys showoff big big adds on TV. All fake..??? Also I recharged internet two days back of 3 GB n no doubt I used it but still I did not use it to an end that I m left with less then 1200 now...n am not understanding why. I waited for two months for some important in the network but NO...NOTHING... U know what...the hell with ur company... M changing my card and company... Sorry for being this rude but I am completely pissed off with u people and ur fake promises and no proper solution of anything. Thank you.
One more thing. Even as m typing I have no network and I am in my room. Just to send u this bloody complain I will have to go in my balcony in this cold. And for your information I have tried more then 5 times to send this msg to u but either it's asking to input valid Verification code which I am doing by the way or saying sorry the service is currently down. Please try later. Seriously to hell with ur pathetic service. Thank you.

The trailing mail was sent to [protected]@airtel.com and nodalofficer. [protected]@in. Airtel.com, but from both the mail id no action plan they sent a ack with case no in subject...

Dear all
Greetings!

I have a strong complaint on top up of airtel waller which was done on 18/11/2016 but still not refunded to my bank account or airtel wallet.

I have been following up with airtel money since 19/11/2016 and they asked me to wait for 5 days. But after 5 days it was not resolved. So made a complaint through mail to the above mail id on 28/11/2016. But since then there was no call back for verification nor reply mail from your side.

I want one question to be answered by all your air tel team:

1) whenever a transaction is generated, i get an sms with transaction id and once transaction successful saying successful?

2) the worst part is airtel customer cannot access to this transaction id??? Good for security reasons!!!

3) but when i claim a 300/- transaction they want my bank statement as proof??? This is atrocious since my savings accounts can have fraudulent transactions then who will be held responsible icici or airtel???

4) for security reasons airtel 300/- transaction cannot be accessed gooooooooooood!!! But customer care people can access and see other customers personal accounts??? Hooooo what a stupid system and violation of privacy law!!!

The details are:

1) transaction id:[protected]
2) mode of payment : icici debit card
3) attachment : transaction details of my icici account

I want the credit within 5 hours and an apologies from airtel. Because if my dth is not renewed they disconnect with in 72 seconds, when mobile not paid they disconnect outgoing with in 72 seconds??? But for rectifying the fault on airtel side why i should under such a torture. The worst thing is i was asked to contact 400 by 121 people. But for 2 days they refused to accept my complaint saying i have to come through 121. Please train all your customer care people properly. Please also hand over the complaint to legal department i want compensation since i could not top-up my data and use internet for past 1 week due to demonetization. First stop all your gimmick ad's for 4g / 3 g and do not mislead your customers in future. Inline image 1

Good day!

N. Sankar narayanan
+91-[protected]

Now i am ready to give collateral security or bank guarantee for 300/- to bharthi airtel to use my wallet.

Dear sir / madam,

I had registered a request[protected] on 28th nov'16 to upgrade my existing plan to the new plan of amount 1099 (having both voice call & 16 mbps net facility). currently my existing plan don't have the voice call facility and the internet speed is of 4 mpbs upto 20 gb. on the very next day i had received a call from the airtel and i was told that without paying any extra amount my existing plan will get upgraded. after that i had called airtel customer care several times but they continuously gave false commitment. whereas the system is saying the sla for resolving the issue is 2 dec'16.

Being associated with airtel for such a long time, such kind of hopeless service is not expected. i am stunned to see that the customer care executives are so irresponsible and continuously they making false commitments to the customers.

After this incident i am thinking of closing the current connection and switch to some other service providers who will be providing better service than airtel and at a cheaper rate.

Take necessary action on the same and fix it asap.

Thanks & regards,
Partha pratim pal
Email: [protected]@gmail.com
Mob: [protected] / [protected]

Hme hamara data balance abhi b ni mla h.
Me 8 times customer care me baat bhi kr chuka hu.
But abhi bhi mere problem solve ni hue h..
Kabhi kisi se baat hote h to 24 hrs ka time leta h to abhi koi 72 hrs ka time...
But mere problem abhi bhi solve ni hue h...

Mere number pe 4g new offer avail bhi h me uska screen shoot send kr rha hu..
Please... Agar agar problem solve ni krna h to bata do preshan mat kro...

I have been using my number [protected] from the time of my purchase in 2007. There was a problem with my sim because of which I had to get a new sim card, The Airtel customer service guys told me that the sim is not in my name and thus I need to file a police complaint to continue using the same number. I have done that and received a new sim. Even after going through all this hassle there is no way to change the name and address on the sim....

Dear Sir/madam,
We had taken a PRI Line from airtel on 11.04.16 where we made a advance security deposit Rs. 45000. However after 1 month of taking the line (on 28.05.16) due to some customer complaints coming from DND Customers our PRI Line was suspended.
After that our PRI Line was never activated. However the billing on the PRI Line continues unabated.
Our relationship details are as under:

Customer ID- TMPAI-685803/708219
Relationship ID- [protected]

Mr. Manish [protected] came on Thursday i.e. 01.12.16 and wanted that the equipments installed by Airtel in our premises be returned. Though from airtel side there has been no mail regarding the outstanding dues or bills and that we should return the equipment.

Upon being asked about the outstanding bills/refund to be made by Airtel to Hiimpact, the executive said that he can not come time and again to collect the equipemt. Though we requested him to first convince us on the outstandingdues/refund so that we can take a decision regarding returning the equipment, Mr. Manish threatened that in case we do not return the equipment, he would come with more people and forcibly take away the equipment.

This behaviour displayed by Mr. Manish is highly objectionable and in case he repeats the behaviour we would be forced to lodge a complaint with police.

We believe that since the connection was suspended from Airtel side and since we were unable to use PRI line post 1 month, we should not be billed for the same. We further request that all the amounts levied on us post suspension of the account should be waived off.

Request further that till such time this matter is resolved to mutual satisfaction, Mr Manish be advised to stay away from our premises.

Look forward to a quick resolution,

Sanjeev Priyadershi
Hiimpact Consultants
[protected]

I had enquired for the conversion of an Airtel prepaid number to postpaid over email, to which I had got a reply. Sometime later I received a call from a person (a mobile number) claiming to be an Airtel executive and telling me about a plan especially for me (which was not mentioned in the mail I received in reply to my query). It was a 399 plan which included 600 local+std minutes, 200 local+national SMS and 1 GB 3g/4g data after consumption of which I will have unlimited 2g. I found the plan to be a good option and said yes. He asked me my address and told that an executive will visit me to collect my documents and Rs 250 activation fee, to which I agreed. He informed that this 250 will be refunded in the 3rd bill that will be generated. That was the conversation I had with him. It occurred to me after sometime that he has not asked for the number I want to convert from prepaid to postpaid, and I had not specified the number even in the mail I wrote to Airtel. That made me doubt on the authenticity of the call. So, I wrote a mail to Airtel providing all details and asked if this was a genuine call from one of their representatives. I also called the customer care because that person had scheduled a visit in the evening and I wanted to be sure before I handed over the documents and money to him.
And to my surprise, I got the most non chalant replies on all my attempts - no reply to email, one of the executives on call was clueless, another said that this is not their department.
I am shocked to know that there is probably a person forging to be from Airtel and collecting money and documents fraudently and Airtel is least concerned about these activities. I am not saying it was definitely a fraud call because I don't have proper grounds to claim that. But isn't it the responsibility of Airtel to investigate and clarify if a customer is vigilant enough to notice it? Another pointer is - I received a call from another mobile number today morning for the same reason. I postponed the visit because of my doubts and told this guy that I will inform when I will be available by contacting customer care. He said I don't need to call customer care, I can call him directly and inform. I have not seen such visits being scheduled directly by Airtel executives on mobile numbers in the past.
The least I expect from Airtel is to atleast confirm the authenticity of these calls. But there has been no action/reply at all.

Dear Sir/Madam,
I am using the above connection for a long time +[protected].
I didn't received the bill for the last month
I am surprised to note that this month you have charged extra amount on bill
kindly provide me itemized bill.
I wish you good luck with your Telecom business. I am sure at this pace you will lose a large no of your customers.
Regards,
AQUIB KHAN
+91 [protected]

Sir,
I m from fazilka punjab 152123
My no.[protected] has been turned into temporary out of service due to which i m nt able to make and take any call. And i am not able to get any proper solution for this problem kindly guid me to activate my no. It is very important because my all business depends upon dis no.
Ankit bajaj
[protected]
Thnks

Sir the landline no[protected] number is not working as their may line issue and we are facing this issue from yesterday please check & do the needfull
This is a service centre for royal enfield bullet bike and we are getting mails from our customers please send your executive at the earliest
This number is used for card swiping aswel and many customers do payment by card So please do the needfull

I have been using airtel number (725xxxxxxx) for past few years. Till yesterday the card was working fine but today morning its showing as sim is not activated and card is not provisioned.
All my accounts are linked with this number and am not able to do anything. I got this number in bangalore and last week moved to pune.
I cant call customer care as the sim is deactivated. And when i call from other numbers i am being asked to call from karnataka number or [protected] but when i call the second number the representatives didnt provide any support and they said they deactivated as their database is not updated . Because their database is not updated how can they deactivated my simcard. Now am not able to access any of my bank account because of their negligance.
When they are not concerned about customers then why are they providing fake service.

I need some action to be taken ASAP.

Contact no : [protected]

Sir,
I, Lt Col Ajay Dogra, am holding a postpaid Airtel number [protected] of Amritsar, Punjab. For the last two months I've been trying to get a booster pack of 7 GB deactivated from my plan but the airtel service people only assure me that it will be done in half hour without any credible action being done at their end. Every month I'm forced to pay Rs 850/- extra on my plan because the Airtel service people are not deactivating the 7GB booster from my plan.
You are requested to immediately cancel the 7GB booster from my postpaid plan otherwise I'll be forced to change over to a different service provider and file a complaint against Airtel.
Regards,
Lt Col Ajay Dogra
[protected]
[protected]@yahoo.com

My mdn no is -[protected] my bill amount of below mdn no is 1301- for the month of oct-16... I did a wrong bill payment againts this number on 07 oct-16. My bill amount was 1301- and i did 13001- i complaint for this so many times to your costmer care and airtel centers. After few days your costmer care executive said to me that your payment is return to your bank account.. My bank account number is-[protected] state bank of india. But still i m not getting my money back... Kindly resolve this issue asap..

Vill:kurihamari, ps:sialmari, po:bhangnamari, pin:781126, dist:nalbari (Assam)
State:assam
Country:india
Mobile no.:[protected]

I am a student. Please my problem solved. Thanks

This is regarding a porting number activation thru Velox airtel dealer. A lady representative [named 'Suguna or Suganya or Nisha' exactly the name not remembered] contacted me over phone from 21st Nov 2016 and sent a person on 22nd Nov for collecting the documents. After handing over the documents to the concerned person, there was no call/email acknowledging the receipt of documents to proceed for SIM activation. In addition, some of the documents have also been sent to the dealer's email id. Having ensured that the documents are submitted on time, really wondering why the delay has happened till date? Such a kind of dealer is a proven instance for dis-reputation of Airtel telecom provider.

Velox airtel's contact number: 46571112.

If Velox is about to read this message, please revert back with due-diligence. Failing which, other people shall keep this in mind that 'Let the buyer beware'... slogan.

Dear sir/ma'am,

Hope you doing good. We have been charged excessively for data and none of our plans are as per what was offered to us. This is the issue faced in every bill we have received after joining airtel.

Rental plan :rs. 399 l2

I understood the capping mechanism airtel has. But for plans with rs. 299 and 399 we have been offered l2 plan by front line dsa in andheri, mumbai. I also have written mail confirmation from them. Refer below screenshot. We only ported from reliance under this condition because we had similar plan in reliance. Pertaining to negligence and bill value from airtel sides, i might have to port all my connections to reliance again.
Attached is my this month's bill copy. It has all the numbers we are using and numbers charges against those numbers we have been charged extra in previous month also. Would request you to waiver all the unnecessary data charges levied on us until now.
Would request you to look into this matter seriously and take necessary action.

I am your prepaid customer. My mob num is [protected].
I want my call list of last 2 month. I want to this call list for my personal purpose. My name is rajeev, date of birth 10.11.1984, e-mail [protected]@gmail.com. There are some number missing. So i nead to last 2 months call detail for pursonal use. If you provide me i shall be thankful to you for this.