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Airtel Complaints & Reviews

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Updated: Jul 7, 2026
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T
tanumoy
from Kolkata, West Bengal
Jan 1, 2017
Resolved
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Resolved

Address: 560037
Website: www.airtel.in/personal/money/contact-us

Hi team

I paid cesc electricity bills on 30th dec 2016 via airtel money app using code "cash5"; however didn't yet receive the cashback - could you please check it:

9:09 am: rs. 490 via transaction id.[protected]
9:14 am: rs. 110 via transaction id.[protected]

Hope you can find out rest of the details from the transaction ref; called customer care but of no help
Feb 5, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 1 January 2016.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jan 05, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 1 January 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
For the past few cycles, I have not been getting the cash back (Rs.50) on my three Airtel Postpaid numbers amounting to over Rs 400 each..
Please resolve this. I should be ideally getting the cash back to my Airtel wallet.
I didn't receive my cash back on Airtel bank.. I had paid for myntra
I have recharged my Airtel Number using my Airtel app by ₹498, which is unlimited pack scheme. But I didn't get any cashback which you claim you will give. Why I didn't get?
I paid my electricity bill using Airtel money on 18 August 2018, My transaction Id is [protected] of ruppee 390 after that I paid many times my electricity bill using Airtel money but until now didn't receive cashback, kindly solve my problem
I have recharged my Airtel Number using my Airtel app by ₹499, which is unlimited pack scheme. But I didn't get any cashback which you claim you will give. Why I didn't get?
I didn't receive my cash back of rs40 even after recharging and rs51 cash back on updating lucky.
So, there is this policy that you receive money cashback on recharge from "my Airtel app" for airtel mobile recharge's of specified amount.
With negative results, I find this dupious and frankly false advertisment. I normally get my recharges done on Google Pay as I find it more convenient. On two or three occassions, I had done my recharge through ' my Airtel app', such as today, I clicked on the option given, which clearly stated a cashback of about rs40. But alas, it turned out to be misleading. Didn't recieve a cashback but recieved the assurance that these cashback tactic is on the lines of false advertisment.
Concluding, the amount may-be less or meagre to make it an issue however customer dissatisfaction is clearly evident in such false claims.
Hence, such claims may be removed from the app.
Thankyou.
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    1
    110050783313
    from Visakhapatnam, Andhra Pradesh
    Jan 1, 2017
    Resolved
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    Resolved

    Address: Warangal, Andhra Pradesh, 506003
    Website: www.airtelindia.com

    Hi airtel.
    I K.RAJU LIVE IN WARANGAL DIST. TELANGANA.
    I am live Taralapally nearest to Kazipet town just 4km iam working Indian railways
    My department was issued cug sim your airtel but I am facing signals problems so increase signal strength. My number [protected]. also I have changed handsets up to five. that is not mobile problems your network problem. Don't give adds our network coverage through out India. it is not. Your fraud to people give quality network to people.
    Feb 6, 2017
    Complaint marked as Resolved 
    Airtel customer support has been notified about the posted complaint.
    Verified Support
    Jan 04, 2017
    Airtel Customer Care's response
    Dear Customer,

    This is with reference to your post dated 1 January 2017.

    We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [protected]@in.airtel.com

    Regards,
    Anil S.
    airtel presence (airtel Customer, service team)
    bharti airtel ltd
    [protected]@in.airtel.com
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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      R
      rupeshmehta
      Jan 1, 2017
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra, 400067
      Website: www.airtel.in

      I Requested for data pack on MyAirtel App on 20th Dec. Charges were debited, but the service was not activated. After 10 days and speaking to 4 customer service rep, they still did not resolve the issue. I have been asking for a refund of the charged amount, but they are still asking for more information, even though all information was verified by the previous cust serv reps. I had informed them that I would be travelling out of the country, and my local number will not be active - but to avoid resolving the issue, they keep on asking - via Twitter - for the local number. Very frustrated with their customer service.
      Feb 8, 2017
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      Verified Support
      Jan 02, 2017
      Airtel Customer Care's response
      Dear Customer,

      This is with reference to your post dated 1 January 2017.

      We would like to acknowledge that we are working to address your concern as soon as possible.

      We will connect with you to get additional details, if required, to resolve the concern effectively.

      You can also get in touch with us at airtel.[protected]@airtel.com

      Regards
      Akanksha Singh
      airtelpresence (airtel customer service team)
      bharti airtel ltd
      [protected]@in.airtel.com

      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Verified Support
      Jan 06, 2017
      Airtel Customer Care's response
      Dear Customer,

      This is with reference to your post dated 1 January 2017.

      We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

      We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

      Look forward to hearing from you.

      Regards
      Akanksha Singh
      airtel presence (airtel customer service team)
      bharti airtel ltd.
      [protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        S
        Shaurabh Banerji
        from Jaipur, Rajasthan
        Dec 31, 2016
        Resolved
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        Resolved

        Address: 110092

        What the hell are the bleady senior managers of Airtel doing the mobile data & 4G is all BS it always shows as E come what may can you tell what I can do email me the same asap I am using IPhone 6 ok your network is just hopeless I need a resolution from you asap ok I will ensure that I get my phone checked by apple service centre as well ok
        Feb 9, 2017
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        Verified Support
        Jan 08, 2017
        Airtel Customer Care's response
        Dear Customer,

        This is with reference to your post dated 31 December 2016.

        We would like to confirm that we have shared the resolution details with you.

        Should you require further information, please feel free to write to us at [protected]@in.airtel.com

        Regards,
        Akanksha Singh
        airtel presence (airtel customer service team)
        bharti airtel ltd.
        [protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          K
          khanpur
          from Delhi, Delhi
          Dec 31, 2016
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110062

          I lost my lg mobile phone(black)- dual sim on 31st december 2016 03:00 pm with airtel sim card. My airtel mobile no. Is [protected].Place of loss is dr. Ambedkar nagar.I lodged a fir lr no.1262231/2016 on 31st december 05:17 pm.

          Please block sim immediately of airtel mobile no. [protected] and oblige me.

          Thanking you
          ashok kumar sharma
          email id: [protected]@gmail.Com
          alternate mobile no. [protected]
          address: flat no.E-95-c third floor jawahar park khanpur delhi-110062.
          Feb 8, 2017
          Complaint marked as Resolved 
          Airtel customer support has been notified about the posted complaint.
          Verified Support
          Jan 01, 2017
          Airtel Customer Care's response
          Dear Customer,

          This is with reference to your post dated 31 December 2016.

          We would like to acknowledge that we are working to address your concern as soon as possible.

          We will connect with you to get additional details, if required, to resolve the concern effectively.

          You can also get in touch with us at airtel.[protected]@airtel.com

          Regards
          Anil S.
          airtelpresence (airtel customer service team)
          bharti airtel ltd
          [protected]@in.airtel.com

          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Verified Support
          Jan 08, 2017
          Airtel Customer Care's response
          Dear Customer,

          This is with reference to your post dated 31 December 2016.

          We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

          We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

          Look forward to hearing from you.

          Regards
          Akanksha Singh
          airtel presence (airtel customer service team)
          bharti airtel ltd.
          [protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
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            R
            Rajpharm
            from Mumbai, Maharashtra
            Dec 31, 2016
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu, 600126

            Hi

            I am facing this issue since two months still its resolved after calling many times service engineers are worst they are providing wrong resolution like changing set top box and reciever .

            Airtel dth is cheating custumers

            We have to prvide them 150 rs even though problem is not from our end

            My customer id is[protected]

            If problem exists planning to change dth to tvtv sky
            Jan 13, 2017
            Complaint marked as Resolved 
            It has been resolved by the airtel online
            Airtel customer support has been notified about the posted complaint.
            Verified Support
            Jan 05, 2017
            Airtel Customer Care's response
            Dear Customer,

            This is with reference to your post dated 31 December 2016.

            We would like to confirm that we have shared the resolution details with you.

            Should you require further information, please feel free to write to us at [protected]@in.airtel.com

            Regards,
            Akanksha Singh
            airtel presence (airtel customer service team)
            bharti airtel ltd.
            [protected]@in.airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Jan 07, 2017
            Updated by Rajpharm
            Thanks for the resolution
            Jan 12, 2017
            Updated by Rajpharm
            Now all the channels not comming worst service
            B001 error code
            Please resolve at the earliest
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              S
              suvamdhar
              Dec 31, 2016
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110 070
              Website: www.airtel.in/broadband

              I took an Airtel Broadband Connection before two months in one area(previous address). After twenty days I shifted my house in some other area(present address). When I requested Airtel to shift my connection at the present address, they told me that they don't have the connection available in that particular area, In spite, of their claiming that they are the best network at their website. My subscribed Airtel connection was offering me a Free first three-month broadband and Free landline calls(till the connection exist) associated under the Broadband Scheme only. Now when they failed to deliver the broadband connection after twenty days in my present address, Airtel customer care 121 told me that my billing won't be generated and I will have a zero balance and I don't need to pay anything as they failed to serve me as a customer and I was in my free three month period so I don't need to pay anything at all and with that they disconnected my complete broadband connection. Today some Airtel representative is calling me after a month of disconnection and asking me to pay my landline charge which was associated under their broadband scheme and claims to be free. How many times should a common people like me tangle himsel[censored]nder this sorts of companies who claims something else before the connection is taken, commits something else after the connection is disconnected and then comes up with a nasty surprise of their fake commitments and finds the way to loot money. Sir/Maam, Please keep this old taboo of telephone companies of claiming unnecessary money from people away. They mislead with their ads and tries acquisition of customers by several wrong promises.
              Feb 6, 2017
              Complaint marked as Resolved 
              Airtel customer support has been notified about the posted complaint.
              Verified Support
              Jan 03, 2017
              Airtel Customer Care's response
              Dear Customer,

              This is with reference to your post, dated 31 December 2016.

              We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

              We look forward to receive the required details.

              Regards,

              Akanksha Singh
              airtel presence (airtel Customer, service team)
              bharti airtel ltd
              [protected]@in.airtel.com

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              Verified Support
              Jan 06, 2017
              Airtel Customer Care's response
              Dear Customer,

              This is with reference to your post dated 31 December 2016.

              We were waiting to receive your contact details to enable us to address your concern.

              Since we have not heard back from you, we trust your issue has been resolved.

              If you require further information / assistance, please write to us at [protected]@in.airtel.com

              Regards
              Akanksha Singh
              airtel presence (airtel customer service team)
              bharti airtel ltd.
              [protected]@in.airtel.com

              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                N
                nithya23
                from Alnavar, Karnataka
                Dec 31, 2016
                Resolved
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                Resolved

                Address: 560043
                Website: consumers complaints

                My prepaid airtel mobile number is [protected] in the name of senthil kumar . More than 15 years we are using this number . All of a sudden this is happening . I initiated 149 rupees that is free on all airtel calls, but automatically airtel people had made rc 32 rs that too twice . Because of you airtel my 64 rupees gone for nothing . How could you do this by your own ?I need resolution atonce & release my money .
                Feb 8, 2017
                Complaint marked as Resolved 
                Airtel customer support has been notified about the posted complaint.
                Verified Support
                Jan 08, 2017
                Airtel Customer Care's response
                Dear Customer,

                This is with reference to your post dated 31 December 2016.

                We would like to confirm that we have shared the resolution details with you.

                Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                Regards,
                Akanksha Singh
                airtel presence (airtel customer service team)
                bharti airtel ltd.
                [protected]@in.airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
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                  D
                  Dasari Udaya Bhaskararao
                  from Gudivada, Andhra Pradesh
                  Dec 31, 2016
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh
                  Website: www.consumercomplaints.in/new_complaint

                  We are receiving many calls from [protected] to one vodafone (i.e., this phone is having one lady) and calling with "Deepu unnara" my daughter is facing much inconvenience with the above phone no please take necessary action to stop the falls calls. other wise i will make a complaint before the Commissioner of Police hyderabad through online. please inform the action by you to the ph no [protected] // [protected] or email id: dasari.[protected]@gmail.com
                  Jan 31, 2017
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2016
                  Airtel Customer Care's response
                  Dear Customer,

                  This is with reference to your post dated 31 December 2016.

                  We would request you to get your complaint registered at law enforcement agency. Further, we would urge you to safeguard your personal details.

                  Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                  Regards,
                  Akanksha Singh
                  airtel presence (airtel Customer, service team)
                  bharti airtel ltd
                  [protected]@in.airtel.com

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    K
                    Kiransutar
                    from Pune, Maharashtra
                    Dec 31, 2016
                    Resolved
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                    Resolved

                    Address: 786184
                    Website: My airtel app

                    Submit a Complaint
                    I tried doing recharge for my airtel prepaid mobile [protected] online from airtel online recharge site with txn id K1UB4XEXQE19P3D3GU8F16122IGAAMZROE1 of rs 100. The money was debited from my account but i did not receive the recharge. Kindly refund my money or get the recharge done. Resolve this as soon as possible or i will be forced to take strict actions against this. Also note that this is not the first time it has happened.
                    Mar 4, 2017
                    Complaint marked as Resolved 
                    Airtel customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 03, 2017
                    Airtel Customer Care's response
                    Dear Customer,

                    This is with reference to your post dated 31 December 2016.

                    We would like to acknowledge that we are working to address your concern as soon as possible.

                    We will connect with you to get additional details, if required, to resolve the concern effectively.

                    You can also get in touch with us at [protected]@in.airtel.com

                    Regards
                    Akanksha Singh
                    airtelpresence (airtel customer service team)
                    bharti airtel ltd
                    [protected]@in.airtel.com

                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    Verified Support
                    Feb 01, 2017
                    Airtel Customer Care's response
                    Dear Customer,

                    This is with reference to your post dated 31 December 2016.

                    We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

                    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

                    Look forward to hearing from you.

                    Regards
                    Akanksha Singh
                    airtel presence (airtel customer service team)
                    bharti airtel ltd.
                    [protected]@in.airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
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                      S
                      Shashank Lakhotia
                      from Nagpur, Maharashtra
                      Dec 31, 2016
                      Resolved
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                      Resolved

                      Address: Nagpur, Maharashtra, 440005

                      I had done some transaction using airtel money wallet. After which my wallet balance was rs 39.75
                      After couple of days when i checked my wallet balance it was nill. Apart from this my whole transaction history was also not visible on the airtel money mobile app.

                      I tweeted and wrote emails to airtel custmer care but all the y say is the case is being investigated and will update me soon.

                      Unfortunately i am still getting calls saying the same even after 2 weeks.

                      I want to lodge complain against them for this wallet balance forgery.
                      Feb 10, 2017
                      Complaint marked as Resolved 
                      Airtel customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 10, 2017
                      Airtel Customer Care's response
                      Dear Customer,

                      This is with reference to your post dated 31 December 2016.

                      We would like to confirm that we have shared the resolution details with you.

                      Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                      Regards,
                      Akanksha Singh
                      airtel presence (airtel customer service team)
                      bharti airtel ltd.
                      [protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
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                        B
                        Bangaru jhansi
                        from Hyderabad, Telangana
                        Dec 30, 2016
                        Resolved
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                        Resolved

                        Address: Rangareddy, Andhra Pradesh, 500086

                        I've recharged an Airtel offer 299 rs which was o[censored]nlimited local and std calls plus 6gb 3G data..but I got only 2 gb data and now it's showing 42000 locals seconds only which is completely misleading.

                        And I'm trying to call Airtel customer care, I've tried all options and the best ways to reach them there is no option to talk to a customer care executive which is totally shame to such a reputed tele service provider like Airtel.

                        And I need an answer for this misleading ways
                        Mar 4, 2017
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 04, 2017
                        Airtel Customer Care's response
                        Dear Customer,
                        This is with reference to your post dated 30 December 2016.
                        We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
                        You can also get in touch with us at [protected]@in.airtel.com
                        Regards,
                        Anil S.
                        airtel presence (airtel Customer, service team)
                        bharti airtel ltd
                        [protected]@in.airtel.com
                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Verified Support
                        Feb 01, 2017
                        Airtel Customer Care's response
                        Dear Customer,

                        This is with reference to your post dated 30 December 2016.

                        We would like to confirm that we have shared the resolution details with you.

                        Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                        Regards,
                        Akanksha Singh
                        airtel presence (airtel customer service team)
                        bharti airtel ltd.
                        [protected]@in.airtel.com

                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
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                          B
                          Bhardwaj Ankur
                          from Delhi, Delhi
                          Dec 30, 2016
                          Resolved
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                          Resolved

                          Address: 202390
                          Website: www.airtel.in

                          Dear Sir/Mam,

                          Greetings!

                          This complaint is regarding the Airtel network problem.

                          I want to bring your kind notice that my village (Parli) is located near by Anupshahr Tehsil district Bulandshahr, Uttar Paradesh. we face alot issues in network connectivity in all network. Village people (approximate - 1000 people) are using mobile in my village but all facing network problem and call drop problem since last 5 years also want to inform that near by villagers are also facing same problem from long time.

                          I request to look into the problem.

                          Hope i will get the positive response from your end.

                          Thanks,
                          Mob:- [protected]
                          May 21, 2017
                          Complaint marked as Resolved 
                          Airtel customer support has been notified about the posted complaint.
                          Jan 04, 2017
                          Updated by Bhardwaj Ankur
                          Dear Team,

                          Please let me know what details you want from my side.

                          Please note my email id [protected]@visionspring.org.in;

                          Regards,
                          Ankur
                          Jan 04, 2017
                          Updated by Bhardwaj Ankur
                          Hi Team,

                          I did not get any satisfactory answer from your side.

                          Please look into this matter.

                          Thanks,
                          Ankur
                          Verified Support
                          Jan 04, 2017
                          Airtel Customer Care's response
                          Dear Customer,

                          This is with reference to your post dated 30 December 2016.

                          We would like to confirm that we have shared the resolution details with you.

                          Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                          Regards,
                          Anil S.
                          airtel presence (airtel Customer, service team)
                          bharti airtel ltd
                          [protected]@in.airtel.com
                          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                          Twitter - www.twitter.com/airtel_presence
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                          Jan 04, 2017
                          Updated by Bhardwaj Ankur
                          Hi Team,

                          I have already sent you my mail id and sent you the mail through my email id but till now i am not getting any response.

                          I got a call from Airtel and got the response that Airtel did not have any TAT for resolving this issue.

                          Please look into the matter.

                          Thanks
                          Ankur
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                            A
                            acprabu
                            from Hyderabad, Telangana
                            Dec 30, 2016
                            Resolved
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                            Resolved

                            Address: 530017
                            Website: airtel.in

                            I'm A. Chithambara prabu and im using airtel dish tv for the past 6 years and my customer id is [protected].
                            Yesterday[protected] i have given complaint in customer care (12150) that my remote control is not working, he has taken the complaint (Complaint no[protected] and assured me that it will be replaced free of cost (Coz it is under warranty) by next day. Two months back only i have opted for the warranty as per the advise by the executive and Rs.99 has been deducted from my TV acct. At that time i was told that this warranty includes HD setup box as well as Remote control . I double confirmed with him that whether remote control will be replaced in case of malfunction of the remote control unit. Only after his confirmation i have given my consent for the warranty.
                            But today[protected] after remote replacement they have deducted Rs.170/- from my account and saying that it will not cover under warranty.

                            First thing is that they have given me a false promise by saying that remote control will be replaced free of cost.
                            Second thing is that they are not supplying quality remote control to me. For the past 4 months 5 times my remote has been replaced. (5*170) Rs.850 collected from me with out my mistake.

                            calling to the customer care is in vain

                            I request the refund of the amount (Rs.170) to my account and also request to give quality products to the customers
                            Feb 9, 2017
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 05, 2017
                            Airtel Customer Care's response
                            Dear Customer,

                            This is with reference to your post dated 30 December 2016.

                            We would like to confirm that we have shared the resolution details with you.

                            Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                            Regards,
                            Akanksha Singh
                            airtel presence (airtel customer service team)
                            bharti airtel ltd.
                            [protected]@in.airtel.com

                            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
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                              P
                              Praveen Karnam
                              from Manjeri, Kerala
                              Dec 30, 2016
                              Resolved
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                              Resolved

                              Address: 600089
                              Website: Airtel

                              My Prepaid sim([protected]) got disconnected 3 days(27/12/2016) back and i'm yet to receive the postpaid sim.

                              Worst way of handling the customers and i have also faced a huge loss for these 3 days without my number. I Have called like some 100 times, but still ignoring my calls. Really Frustrating

                              Executive no- [protected], Chennai

                              Please take necessary actions on this. I need my number at any cost by today.

                              Kindly contact me @[protected](Praveen K)
                              Feb 15, 2017
                              Complaint marked as Resolved 
                              Airtel customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 08, 2017
                              Airtel Customer Care's response
                              Dear Customer,

                              This is with reference to your post dated 30 December 2016.

                              We would like to confirm that we have shared the resolution details with you.

                              Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                              Regards,
                              Akanksha Singh
                              airtel presence (airtel customer service team)
                              bharti airtel ltd.
                              [protected]@in.airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
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                                B
                                Bal Bhardwaj
                                from Delhi, Delhi
                                Dec 30, 2016
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                                Address: 171001
                                Website: airtel

                                SMS not delievered from Airtel Delhi.The delhi Airtel numbers are unable to send the sms on Idea HP.I have already raised the issue in HP Idea but there is no issue detected.
                                pls do the needful.Thanks
                                Balkrishan
                                Mob [protected]
                                [protected]
                                Dec 30, 2016
                                Updated by Bal Bhardwaj
                                [protected] is my Idea no
                                and [protected] is my Airtel no
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                                  I
                                  indhuja237
                                  from Delhi, Delhi
                                  Dec 30, 2016
                                  Resolved
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                                  Resolved

                                  Address: 600119

                                  Dear Telecom Regulatory Authority,

                                  I wish to bring to your notice the callous attitude and irresponsible behaviour of India's most popular telecom service provider - Airtel.

                                  For the past two days, whenever I try to make a call from my Airtel prepaid number, I am forced to hear a long advertisement audio regarding Airtel's plans before the call is connected.
                                  Even if I disconnect the call and dial again, the entire audio is repeated for every single call.

                                  I deeply condemn the fact that customers like me who are trying to call someone (maybe in cases of emergency) are being subjected to the harassment of being put on hold till the entire advertisement is heard.

                                  This could put the life of somebody at risk due to not being able to connect to their dear ones immediately in cases of emergency.

                                  I request your speedy and stringent action in this regard to ensure that Airtel refines its customer service and avoids such harassment to its customers.
                                  Feb 8, 2017
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 08, 2017
                                  Airtel Customer Care's response
                                  Dear Customer,

                                  This is with reference to your post dated 30 December 2016.

                                  We would like to confirm that we have shared the resolution details with you.

                                  Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                                  Regards,
                                  Akanksha Singh
                                  airtel presence (airtel customer service team)
                                  bharti airtel ltd.
                                  [protected]@in.airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
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                                    P
                                    Pooja Ajjampur
                                    from Hyderabad, Telangana
                                    Dec 30, 2016
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    Hi,
                                    Please note my inbox messages and Whatsapp on my mobile have been blocked.. I am not able to send or receive any messages in inbox and also not able to do verification check on my Whatsapp.
                                    I recently got a new Airtel SIM with same number since that time I am having these difficulties. Request you to unblock the same or do the needful at the earliest !
                                    Feb 8, 2017
                                    Complaint marked as Resolved 
                                    Airtel customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 30, 2016
                                    Airtel Customer Care's response
                                    Dear Customer,

                                    This is with reference to your post dated 30 December 2016.

                                    We would like to acknowledge that we are working to address your concern as soon as possible.

                                    We will connect with you to get additional details, if required, to resolve the concern effectively.

                                    You can also get in touch with us at airtel.[protected]@airtel.com

                                    Regards
                                    Akanksha Singh
                                    airtelpresence (airtel customer service team)
                                    bharti airtel ltd
                                    [protected]@in.airtel.com

                                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    Verified Support
                                    Jan 08, 2017
                                    Airtel Customer Care's response
                                    Dear Customer,

                                    This is with reference to your post dated 30 December 2016.

                                    We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

                                    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

                                    Look forward to hearing from you.

                                    Regards
                                    Akanksha Singh
                                    airtel presence (airtel customer service team)
                                    bharti airtel ltd.
                                    [protected]@in.airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
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                                      V
                                      Vandana Surve
                                      from Mumbai, Maharashtra
                                      Dec 30, 2016
                                      Resolved
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                                      Resolved

                                      Address: 400097

                                      Dear Team,

                                      I have recharge of Rs.180/- for Full talk time, as per your scheme, from paytm but i received only Rs.156/- as talk time for my airtel no.[protected] . from long time i am trying to talk to customer care executive of airtel i.e.198 and 121 but i couldn't reach to airtel customer executive by their help line everytime i am facing the problem with Airtel. never reach to solve the complaint by phone.
                                      Feb 9, 2017
                                      Complaint marked as Resolved 
                                      Airtel customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 04, 2017
                                      Airtel Customer Care's response
                                      Dear Customer,

                                      This is with reference to your post dated 30 December 2016.

                                      We would like to confirm that we have shared the resolution details with you.

                                      Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                                      Regards,
                                      Anil S.
                                      airtel presence (airtel Customer, service team)
                                      bharti airtel ltd
                                      [protected]@in.airtel.com
                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
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                                        P
                                        P Kannan
                                        from Chennai, Tamil Nadu
                                        Dec 30, 2016
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Tamil Nadu, 600089

                                        Dear Sir,

                                        Mobile No.[protected]

                                        The above mobile was in my Name : P. Kannan

                                        I do not have internet connection for the above mobile No.[protected]

                                        But in the Bill (date 05/11/2016 to 04/12/2016) internet charge Rs. 1691/- was charged.

                                        Kindly clarify without internet, how internet charge made against Mobile no.[protected]

                                        I request you to revise the billing and send to me for making payment.

                                        Regards

                                        P.Kannan
                                        Feb 7, 2017
                                        Complaint marked as Resolved 
                                        Airtel customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 03, 2017
                                        Airtel Customer Care's response
                                        Dear Customer,

                                        This is with reference to your post, dated 30 December 2016

                                        We would like to acknowledge that we are working to address your concern as soon as possible.

                                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                                        You can also get in touch with us at [protected]@in.airtel.com

                                        Regards,
                                        Anil S.
                                        airtel presence (airtel Customer, service team)
                                        bharti airtel ltd
                                        [protected]@in.airtel.com
                                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
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