Airtel Complaints & Reviews

I did online recharging for the mobile number [protected] on 03.01.2017 at 8.56 P.M., for recharging Rs.31., The said amount of Rs. 31 was deducted from my account but the transaction failed. It is requested to refund the amount of Rs. 31/- and the airtel112/ker/prepaid txn# is[protected].

Similar thing was happend in my husbands number but no amount is refunded kindly take corrective measures at the earliest.

We have raised a complaint regarding the overbilling for the number [protected]. We are very sure that we have not used the data as mentioned in the bill.

We have not so far received any explanation by email or letter. We only received a call from a lady in the local office or collection center who only screamed on top of her voice and we were unable to have a discussion.

We would like to bring to your attention that the credit limit for the number [protected] is Rs. 14, 000 /- as clearly stated in the the same bill. How can you bill us over the credit limit? The calls from the mobile number [protected] should have been barred on crossing the limit. Now not only this number is barred also the alternate mobile number.

I applied for portability of my MTNL Dolphin mobile to Airtel and I paid Rs. 250 as A/C Payee Cheque in favour of Bharti Airtel with a promise that it will be adjusted in first bill. The fist bill has come but the amount has not been adjusted. As per GOI orders this service did not require payment of Rs. 250. Thus the demand to pay was unjust and against the orders. The cheque was debited from my account on 15.12.2016. I produced adequate evidence of this payment to the local office of the Airtel at sector-4, Dwarka, New Delhi. No action taken till date.

To
Airtel co. Ltd.,

Sub: - request to activate sim-card where all my dues were paid.

I have been using your service since last year upon fail to pay my postpaid dues during last months my connection got deactivated. I have been contacting to you gallery as well as your customer services but the executive doesn’t provide proper solution. Kindly help me out.

This card is my choice no. As i have already cleared all your dues, now i want to continue to use your service without any future interruption.

Please guide me the procedure to get my sim re-activate.

E-mail – [protected]@gmail.com / [protected]@gmail.com
My current cell no. - [protected]

Please do the needful!

Yours faithfully,
Satyajit singh

I have complaint to my commercial airtel number[protected] i did complaint many time of customer helpline number but not any suitable feedback for airtel customer care every time customer care reply in hard.so please check higher priority case this number installed in a commercial Outlet.

my card swap machine not working in airtel connection i have 4 airtel connection all 3 connection is working but this number is not work proper faxtone are not recieve.

U don't have give the proper solution I m go the govt. Support and the legal action against Airtel services.

Fax tone Number 6500306
Alternate contact number [protected]

I have stationery shop in yelahanka newtown bangalore. Your recharge agent in this area is not supporting for getting easy recharge. Since from 2 days am following it up for recharge to my demo sim he didn't coming. They never speak properly, they feel like owners of airtel. They never want busy. Am not able find authority to complaint against them please help.

Hello

I am using airtel dth since past 8-9 months, 23 days my airtel dth is not working, i have called several times to airtel people, every time they are saying working on same and sending engineer, but not yet sent, i dropped a mail too to them regarding same, and asked them to refund money which i had spent in installation so that i can go for other service provider, but these people neither responding nor refunding money back intentionally, to keep money with them called to service enggineer no, which they had shared but he is not picking call, pls help on same

Sr no — 57662370

Dth acc no-[protected]

There is no mobile network coverage in our area for airtel. Address is, manimangalam road, varadharajapuram, west tambaram, chennai - 600048. There is no proper response from customer care people also. No one is taking actions. Mobile network is working only if we go to the terrace of the apartment. It is not working inside the home. There are around 78 houses in our apartment and almost all are facing the same issue.

Sir my airtel plan which was told to me by it airtel store in ankleshwar was 550 1. Ulimited calls 2.100 sms per day3.4gb 4g data. But the planned which i got is totally different it's like i received only 3gb 4g data. So u people are fooling the customers. So please let me know how can u help me. And if the plan remains the same the plz immediately stop your stupid plan and no more i want to continue with airtel and will not suggest anyone for airtel from now onwards

I am Manohar Meena from Bikaner Rajasthan. On 2january 2017 I added rs 89 in my airtel money wallet.
Money was deducted from my bank account of oriental bank of commerce. My transaction Id is [protected]
But money was not credited to my airtel money wallet.
I tried calling customer care executive of airtel but his response was not satisfactory.
My Airtel number - [protected]
Email id [protected]@gmail.com
My bank oriental bank of commerce and account number [protected]
Please look into the matter at the earliest and get my money refunded back to my bank account.
Thanks.

On 23rd december, i purchased a new sim with same old number ([protected]) as i had some issue with older sim card. However, i am unable to access 4g services since then. Although 3g and 2.5g services are working fine. I have complained the same with the customer care three times since then, but nothing has improved. Every time i contact them, they say that issue will be resolved in 3 days but nothin happens and i have to call again to them and again same thing happens. This is very irritating and frustrating that airtel technical team is completely incapable to solve this ludicrous issue in past 10 days. If any responsible person from airtel group is reading this, please take appropriate action on this. I am highly dissatisfied with the airtel services. I am using it since last 4 years but now it seems time has come to switch to some other network operators.

Regards,
Abhishek choubey
[protected]

Need home address and phone number details of [protected] name nariuddin deals in inverter battery. As the person took our inverter battery for repairing which is under warrantee after 2 weeks he is not responding our phone call. If respond then he always telling a lie about delivery of battery.

Request u to help us.
Thanks & regards
Sadhan chanda

I have a airtel SIM [protected] since last 4years.As I am NRI I want to continue this card when I am coming at India that's why I put this sim in a mobile for not to deactivate it but without my permission it deducted 85 rs as international roaming charges and sending me advertisements, I don't want international roaming.I no need of it only when I will be in India I want to access through this SIM.
I hope u will look after this case and solve my problem soon.
Ur cooperation is deeply appreciating.
My email I'd [protected]@gmail.com.
Thanks and regards
Asim hatui
[protected]
[protected]@gmail.com

I made a recharge of INR RS 152 on December 31st, 2016 around 1500 hrs with Airtel app. The transaction reference id is[protected]. I had received a message from the company that my transaction was unsuccessful. The concerned mobile number is [protected]. I even complaint to the customer care but they said my amount would be refunded in account within 72 hours but it's been more than that.Look forward to this matter and return my amount.

Mr. Sunil bharti mittal.. Ru listening???
I am extremely dissatisfied with the hopeless & service that airtel the so called smart phone network is providing in my iphone 6 i had ported from vodafone to airtel thinking that airtel is a better service provider but i believe that i was a fool that i changed from vodafone to airtel i have already post several complaints online on the airtel website but as usual the service that airtel is providing is just hopeless & pathetic is all i can say.
Request you to look into this on an urgent basis else i will be going back to vodafone & let me inform you one thing i have shown my device at the apple service center as well they have also checked nothing is wrong in my device at all if this is not addressed on an urgent basis i will ensure that along with me atleast 15 customers port out of airtel & switch to vodafone also i will post this on social media as well like facebook & twitter as well that's a promise.
I have already posted a complain on the consumer forum & don't think that i can fooled at all. As i am also a part of the customer service industry so you guys can't play around with me at all because i know pretty well how this functions as i am also a part of a bpo industry. Last week i have also changed my sim to another airtel 4g sim but still no luck at all.
Look into this on an urgent basis else i will spread the poor & hopeless service that airtel is providing like wild fire i mean it.

I'm sriram subramanian and have been using the landline & broadband service with the number [protected] for 6+ years now with airtel. Have been a prompt customer paying all the bills of airtel and also endorsing airtel services to others over the years.

Below is the sequence of harassment done to me by airtel since june 2016.

Incorrect plan - earlier till february was part of a different plan and in february 2016 added rs.500 topup into the landline plan as per suggestions from telephone service executive which provides free landline/std calls.in june 2016 again as per suggestions from telephone executive changed into rs.1999 which was inclusive of free landline/std calls. Since then have been billed rs.1999 + rs.500 + service tax. I've called the customer care to make right changes to my plan every month and several service tickets have been raised & have never been resolved.
Every time i called the service executive waivered rs.500 and not the service tax and have paid all my bills perfectly without any dues. Every time i had to explain the customer care executive over 30+ mins and no action had been taken.

Shifting of location - on october 1st i had raised a request to change the connection to my newly shifted location. A sla of october 8th was provided to finish this shifting. Had called airtel several times to follow up on shifting only to have no assurances or communication on the same. As a great shock recevied the below email communication with subject - "update on ref. No. 73712162 for airtel fixedline and broadband [protected]_tn" on nov 22nd.

Namaste!
Reference no. 73712162 for your airtel fixedline and broadband [protected]_tn regarding shifting to new address-requests shifting has been successfully processed..
Should you have any queries, please write to us at [protected]@in. Airtel.com
Thank you for being with airtel.
Warm regards,
Airtel customer care

Nobody from airtel has visited myself or anybody from my family in the new location we are residing and no shifting has happened in the last 40+ days since the request.. Adding to this a bill was generated over rs.1999 + rs. 500 + service tax, given your records there was no phone or internet activity in our account since october 1st. Harassment had reached new levels now.

Cancellation of account : with airtel showing no interest to resolve my plan issue and billing me for a connection not even shifted, called customer care on nov 23rd to raise a request for my account cancellation. My cancellation request was taken by customer care after checking and confirming there has been no activity on my account since the shift request (I. E) oct 1st and also took a a request to waive off the bill amount for the service i have not utilized. But i received my bill notification and not any action on the cancellation, again i had to raise another request for cancellation explaining everything to customer care executive who was reluctant to take the request straight away.

Then a service executive from cancellation team called and provided offers in the likes of 75% discount on next six months bill and shifting to be processed right away, with the disappointment i had faced i proposed to waive of my bill to convince that airtel will stand true to its service values, post which will avail the offer and continue with airtel. The customer executive never called back and the next day another executive called to understand why i had raised a cancellation request.

With no action taken, i called airtel customer care again and this time tried to reach a manager cadre, and this time i was successful. The customer care and the manager assured me that the cancellation will be processed and the bill for services i have not availed will be waived, they will take personal care on this request to ensure this case will be resolved and also communicated the account cancellation will happen immediately and bill waiver will happen within a month.

Promptly i have received a physical bill copy in my new residing location for november month as well and clearly my cancellation request stands without action. The harassment continues.

Bill dues collections follow up :

When iam almost mentally was fed up and felt its a torture to to make any further calls to airtel to follow up on my cancellation request and explain the customer service executives, i have started receiving calls from airtel collections team on follow up of my dues. The collection team knows no sense of tone and questions they can ask is abuse beyond imagination for a customer who has paid bills for more than 6 years. Some abuses from them as below when i try to explain them

"how can you not pay the bills?", "why is the bill not paid?", "when are you going to pay the bill?", "pay your bills first".

Summary of harassment, torture, abuse by airtel i have faced.

- dishonest practices of plan change.
- inconvenient processes to handle change or reduction of billing.
- inefficient customer care executives and systems that doesn't help to resolve calls with customer care effective intentionally.
- inefficient and non transparent service ticketing system that doesn't communicate details of the same to the customer.
- breach of sla and no commitment to adhere to compliance to resolve service requests.
- fraudulent and dishonest practices of service ticket closure.
- inconvenient and troublesome processes to handle cancellation request.
- fraudulent activity by sending email on shifting yet no shifting of connection has happened.
- fraudulent billing of services not utilized.
- harassing treatment of customer who have been paid all their bills till date promptly and no process to look back on what went wrong at airtel.
- abusive and illicit communication practices of collection.

I demand airtel to cancel my connection immediately & waiving off the bill amount for services not availed. If this action is not taken with written communication on sla or i receive any further calls from collections i will go to consumer court for all the above reasons quoted.

Hi,

I am using airtel prepaid mobile ([protected]) and I recharged for 349 which is under Santa offer to get 1GB data and unlimited local and STD calls. After few days I was not able to use my internet.

I called to your customer care 30th December 2016 (Ref no : CBNRD[protected]) and I was told that the particular recharge 349 (With 1GB data) was applicable only for 4G enabled handsets and not for mine. I was told that I wont be able to use internet in my handset with this plan.

In the Airtel app the recharge just specifies Unlimited local and STD call + 1GB. Upon clicking on that it just takes me to the recharge page. With this how do you expect me to know this plan is not available for my handset? Do you want your customers to be fully aware of all your plans and restrictions? I chose this option only because of the Data, If I had known previously if its not suitable for my mobile then I would have recharged for some other plan. Why do I recharge with 349 and get only 50 MB when I get 2GB for 298? Do you think your customers as fools and come up with all these plans? The same thing happened three weeks back. I received a message stating that I can extend my unused data balance by recharging with any 3g data packs by dialing *121*11# and I went ahead and recharged with 29 option to carry forward my 700MB data on December 11th. But the data was not carry forwarded and I ended up using all my account balance as I was thinking I had 700MB data in my account. Why should I recharge with 29 unnecessarily without you sending me a message for carry forwarding the data?

I want my the remaining data of 980MB to be credited to my account and I should be able to use it. Also I want to extend the data validity for the days which I was not able to use my internet. Also I want a compensation for the 700 MB which I had lost earlier.

I have Airtel app balance and recharge option screenshot as reference, If you require it I can forward it to you.

Regards,
Bala

Dell - Internal Use - Confidential

From: WM, KURT
Sent: Monday, January 2, 2017 2:36 PM
To: 'nodal.[protected]@in.airtel.com'
Cc: 'appellate.[protected]@in.airtel.com' ; '[protected]@in.airtel.com'
Subject: RE: RE: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dell - Internal Use - Confidential
Hi Airtel,

Thank you for getting back, however I would like to point out your follow up below does little to let me know when my modem would be replaced and configured.
I would like to point out that it’s been more than 2 week since I have raised the order, I have not received a single call from Airtel advising me on the reason for the delay or to set an expectation of when the upgrade work take place.
I would assume Airtel as a company respects its customers time as any other competing telecom company out there and should least have the courtesy to keep its customers informed proactively around delays and set expectations in advance.
Honestly speaking in my 10 years relationship with Airtel this has been the most disappointing experience ever.

Awaiting a call to let me know the reason for the delay and when would this order be fulfilled.

Regards,
~Kurt

From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Monday, January 2, 2017 2:15 PM
To: WM, KURT
Subject: Re: RE: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dear Kurt,
This is in reference to your email expressing concern over modem replacement for your airtel fixed line connection bearing account number [protected].
I understand that delay in response to your email has caused inconvenience to you and I thank you for your patience.
I understand the delay in responding to your e-mail has caused inconvenience to you and I thank you for your patience.
Foremost, I would like to share that it is our continuous endeavour to provide high quality service to the satisfaction of all our customers. However, despite our constant efforts we are unable to achieve complete success due to external factors beyond our control.
Basis your email, I would like to inform you that I have highlighted and forwarded your feedback regarding the anguish you are facing due to delay in resolution of the above mentioned issue to the concerned team.
Further, I would like to inform you that post validation it was found the team working on your issue on the priority basis. Please allow us some more time to provide you a resolution up to your satisfaction level.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.
For further queries, please do email.
Customer touch points:
Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Warm Regards,
Sunil Tamang

bharti airtel limited

[protected]Original Message[protected]
From: Kurt.[protected]@dell.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 28/12/2016 02:50:14 PM
Subject: RE: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dell - Internal Use - Confidential

Hi Team,

It¿s been 48 hours since I have received this mail, and I have not been contacted by your said department.

Please have them call me.

Regards,

~Kurt.

From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]

Sent: Monday, December 26, 2016 9:54 AM

To: WM, KURT

Subject: Re: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dear Kurt,

Greetings from airtel!

This is in reference to your email expressing concern over modem replacement for your airtel fixedline connection, bearing account no. [protected] & telephone no. [protected].

I understand that delay in response to your email has caused inconvenience to you and I thank you for your patience.

As discussed with you on your mobile number [protected], we have forwarded your complaint regarding modem replacement to the concerned team. Our team will be contacting you with an update on the same within 48 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Customer touch points:

Level 1: Customer Care: HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com and 121/198, working hours - 24/7.

Level 2: Nodal Team: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.

Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.

Please visit our website HYPERLINK "http://www.airtel.in"www.airtel.in for a range of products and services.

Best Regards,

Rajkumar Neelakantan.

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:Kurt.[protected]@dell.com"Kurt.[protected]@dell.com

To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com

Cc:

Sent: 23/12/2016 05:04:56 PM

Subject: RE: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dell - Internal Use - Confidential

Hi Anand,

Thanks for getting back.

As discussed I would like to know who or what caused the unneeded delay and what is being done as a corrective action for future instances of this?

Regards,

~Kurt.

From: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]

Sent: Friday, December 23, 2016 4:28 PM

To: WM, KURT

Subject: Re: MODEM INSTALLATION DELAY FOR BROADBAND CONNECTION UPGRADE [protected]_KK

Dear Kurt,

Greetings from airtel!

This is in reference to your email expressing concern over modem replacement for your airtel fixedline connection, bearing account no. [protected] & telephone no. [protected].

Dear Sir,
This is very very importantant number of mine due to some health reason, this number ([protected])is not used my me.
This is also important to inform you, no call or sms given to me, regarding this.Without informed me how my number([protected])is closed from ur side.
please arrange to activate this number or arrange duplicate sim.
I always thankful for that.
from,
Saket Subham
kali bari road, teenpookhria, mushhari, muzaffarpur
bihar
[protected]
--
note...i visit ur office several time, no one give responce.

This is in regard to the free 4G SIM card that was couriered to me for up-gradation from 3G to 4G. I had received the SIM on 29/12/2016. I made a SIM change request for Airtel mobile no. on 29/12/2016. I received an email in my registered mail id that the SIM for my airtel no. has been changed successfully.But when I inserted the new SIM card, the network doesn't show.

I called up customer care from a colleague's airtel no. as airtel becomes practically unreachable from other networks instead in cases of reporting of lost SIM and for taking a new connection. The customer care was no help at all. I have a Lenovo K3 Note that is 4G enabled yet I am unable to receive network. I have also sent mails regarding this issue but I received the same automated response that the new SIM was active on my no. It has been 5 days now and still no network, no outgoing or incoming services, still the mail from Service Specialist of Airtel says the services are working fine from their side.

I want my no. to be reverted back to 3G, as I have already witnessed the so called airtel 4G services, or any possible solution by 02/01/2016. If not done so, then please don't expect me to pay for the postpaid connection as the services are not active on my side.