Airtel Complaints & Reviews

Dear sir/madam
what a poor & inferior quality of service from air tell consumer grievances portal, i have been trying since yesterday at least 20 times for my grievances regarding prepaid recharging of my mobile card mobile no.[protected].I recharged of rs.270/-on dated 29/11/2016 & rs.29/-&on 30/11/2016.But money being debited but my card not recharged.The whole system siphoning money of customers.All this due to present governments decision on on line cashless transactions.Now air tell has deprived/deceived me to rs.300/-of recharging on online.Who will believe on line transaction from such fraudulent business.Even customer care/air tell do not bother about grievances.All untrained staff recruited every where in mobile galaries.
Contact no.[protected]
[protected]

I have done a mobille recharge (Data pack) on 21st nov16 with the information from the shop M/S golden Choice the recharging outlet of airtel . The lapu no is [protected] in the name of Sanjay gupta Shop owner.The recharge has been done in my name with the information that the pack is for 145/- with data validity 28days and 1 GB.But i got the message that data is valid for only 3 days after recharge.I spoke to customer care but they said nothing can be done now. Please help in resolving the issue otherwise will go to consumer forum as the company is ditching the customers.

I visited airtel official website(www.airtel.in) to recharge my phone for special packs.

One such pack is mentioned as below:
Rs=8
Benefit:Local Airtel Mobile calls @10 p/min, 60 days

I recharged my cellphone on 25th October.

At that time, I got a SMS that my recharge is successful but but read this.
"Benefit is All local A2A mobile calls at 20p/min, validity 8 days."

I need exact benefit mentioned in website for which I paid to airtel.

Airtel has deducted 540mb and something from my day data pack from my number [protected] when i am having night data too but the validity of night data is only till 9th dec whereas day data is 23rd dec and when i consulted Airtel on the topic the executive says 12:07 am data is deducted and forwarded the call to Sr. Executive and again he forwarded the call to supervisor and supervisor says that I haven't used after 12am . So no help will be provided . If you can help me regarding this issue from Airtel I'll be very thankful to you

Dear airtel team,

I have gave an request to reactivate my old fixedline service, but airtel person said me that dp box full so we are not able to provide a service now, we can refund your amount through cheque, now its 53 days gone still now i wont get my money back.so i request you top take neccessary step to refund my money soon my account number : [protected].

Top up in Delhi full talk time 250 rps next day without calling all the money vanished can u explain please
Also how do u calculate data ?... Are you stilling people slowly slowly I think so I have enough of putting money I ve:vgot plenty of evidence that you are cheating on me that's not fair Indian people s are too submit to complain easy for you isn't it? This market is Paradise plenty of stupid customer dream..,

On the last day of the data pack expiry, I get a precall announcement for more than 20 sec, stating I must recharge my data pack. Only after listening to this pre-call advertisement of airtel, the dialed number gets connected. Ths is seriously annoying. Raised complained [protected] on 11 Nov. Appelate & Nodal officers are asking for 24 hrs time every alternate day and there is no resolution till date.

I informed that that I...

I mistakenly damaged my 10 Rs/- airtel voucher pin, its serial number is [protected], lost PIN is[protected]****5153 and my mobile number is [protected]

I have been using Airtel broadband and landline for more than 4 year now. my fixedline number is [protected]. request number is 75791434. we shifted to a new place. I called the customer care so that the relocation can be done in time. Since then no one responsing to me. The relocation is simply between 1km and already 6th day. I have been calling these guys for so long. The customer care service is simply PATHETIC. They attend your calls and giving different reason. and i told i don't want airtel connection still customer care people simply telling me again to wait for some days to connection done. poor service i don't want airtel plss disconnect my connection.

I am no more using Airtel and switching to another network which provides better service.

I really did not expect this from Airtel. The standard/reputation they have, the customer care service is simply taking it down.

Dear sir, l am using 4g data card Internet. Starting the bill is around 750. Actually I use only 3gb. Since three months the bill arises to 3600.i asked to local provider it will change. I couldn't able to pay because I am getting the bill for 5gb since airtel giving same cost for 5gb instead of 3gb. It is completely doing fraued with consumers. Even i am ready to pay the bill for 3gb. Kindly take necessary action as per law
Please deactivate my number.

Useless 4 G device that doesn't work most of the time, doesnt work if I move out of the state. Got this 4 G device on a exchange offer - offer was that I'll get 250 rs discount for the first ten months which is equal to the cost of the device.

Issues I faced with 4G device -
1. Hasn't worked anywhere in my house at 4G speed, middle of chennai city.
2. Doesn't work if I move around in chennai
3. Doesn't work outside chennai.
4. Reset a million times on instructions from Airtel customer care who don't have a clue about what went wrong.
5. Discount was not noted on Airtel server so had to painstakingly explain every month for availing the discount after talking to them for minimum of half hour. IF THE CALL GETS DISCONNECTED THEN ANOTHER HALF HOUR TO EXPLAIN FROM THE BEGINNING. NOBODY TAKES A NOTE OF THE CONVERSATION SO IT NEEDNT BE EXPLAINED OVER N OVER AGAIN. "THIS CONVERSATION SHALL BE RECORDED FOR QUALITY AND ASSESSMENT PURPOSES" IS ABSOLUTE HORSES###. Airtel has really taken for granted that no customer will leave them. I've been with Airtel for more than 10 years. Broadband too for a very long time.
6. Surrendered the connection out o[censored]tter disgust on the kind of treatment meeted out to a loyal customer.

Issues faced - Airtel mobile connection.
There are 8 Airtel mobile connections in our house which was working fine till last year but none of which work inside our house now. Number of complaints have been made. Airtel doesn't care a damn about it. We are all in the process of changing to other operators using number portability.

THANKS AIRTEL FOR TREATING LOYAL CUSTOMERS LIKE GARBAGE.

I tried doing recharge for my airtel prepaid mobile [protected] online from my airtel app online recharge site with txn id[protected] of rs 100. The money was debited from my account but i did not receive the recharge. Kindly refund my money or get the recharge done. Resolve this as soon as possible or i will be forced to take strict actions against this...

Hi,
My landline no is [protected](not active now)

I have cancelled my broadband connection before the billing date and I'm supposed to pay one month bill only. I discussed the same with customer care and they are asking me to pay 2 months.

I keep on getting the calls for the same. Hope you can resolve this asap

Hello,

I recently received UPC code from reliance & i wanted to port to airtel
Pratik Ent.(Kandivali) approached me for airtel servicing, they took procedd fees from me took necessary documents but now are not porting me to airtel and even avoiding my repeated request.
It seems that after taking servicing fees they are not intrested in anything else strong steps shud be taken against such entrprises who try to damage goodwill of airtel

Very bad experience from airtel before entering airtel...

[protected]

Have applied for Airtel Broadband connection in the month of July and have submitted all the documents and paid even Rs.1000/- in cash after the confirmation from Airtel that it can provide me the connection in my area.

Then after we are not getting any information from Airtel. When ever we call the customer care they are telling us the new stories and process. And still now i.e. November end also they failed to Refund the amount back.

I have called the Airtel customer care, so many times but no use. We cant talk with the same member again. The story is starting again from the first saying that profile has not been created yet.

Only my Phone bill is going high by calling them again and again. They have taken the cancelled cheque leaf scan copy also. But no use. The thing they dont have any information with them and they are not ready to answer properly. Every time they are promising that i will get a call back from Manager and amount will be credited in 24hrs. Which is always a false promise.

Airtel is charging penalty to the customer for even 1 day of late payment. What is the action if the Airtel itself is not paying/taking too huge time. I want my refund back with a penalty. I have already spend so much money on my phone bills by contacting them.

I have the recent complaint number also with me which I have raised recently on Nov 24th.[protected]

COMPLAINT AGAINST AIRTEL MONEY!!!
I write below mail to airtel money:-

Good day,

Please note I tried to deposit some amount of money in my airtel application account on13th Nov. 2016.
All the transactions were made towards Airtel Money 1000, 2000, and 2000 respectively. And none of them was successful. Kindly endeavour to return my Rs. 5000 back in my wallet.

Shall be highly thankful to you.

Ch. Off. Pankaj Sharma

[protected]

Please do the needful. I have been trying from last so many days, iam still waiting for my 5000 bucks to get back in my account. Below mail which I had received from icici bank, is for your ref.

Regards,

Chief Officer

Pankaj sharma

[protected]

Sent from my iPhone

Begin forwarded message:

From: [protected]@icicibank.com
Date: 19 November 2016 at 4:45:03 AM IST
To: sharma.[protected]@gmail.com
Subject: Re: 0007RaC2TSUFCT06:Claim towards unsuccessful transactions

Dear Mr. Sharma,

Greetings from ICICI Bank!

With reference to your e-mail, we inform you that the debit transaction of INR 1000, INR 2000 and INR 2000 has been successfully debited and transferred to biller AIRTEL with the reference number S[protected]INR 1000)/ S[protected]INR 2000) /S[protected]INR 2000) November 13th, 2016.

Hence, we request you to check with the biller for status of funds.

Further for any unsuccessful transaction at the biller end funds will be returned to your account within 7 days.

You may also call our 24-hour Customer Care to get your query addressed. For contact details, please refer below mentioned link:

http://www.icicibank.com/nri-banking/RHStemp/contact_us.html#T-1

We look forward to your co-operation in the interim.

Sincerely,

Navarathan,

Customer Service Officer

ICICI Bank Limited

Dear concern,
I would like to change my mailing address due to shifted in new house, you are requested to update my new residential address in your database system..

New address:-

House number 48, 2nd floor, 2nd stage
Dasappa layout
Opposite : manipal center
Ramamurthy nagar,
Bangalore 560016
Karnataka

Hello,

I am getting prank call from [protected] number, he is talking in very bad manners. I have purchased this number around 2 month back but now getting call from the above number. He is taking so Bulgar language. I wanted to make sure please do some necessary action on the above number. Person who called me asking about the location to meet me... I don't know who is that person, i told him multiple time please get in touch with Airtel... This number is allocated by Airtel to me but don't know how he got my number.

Thanks

Kindly send me the pdf receipt for the postpaid payment made to no.[protected] code transaction is no.[protected] Dt.28.11.2016 for the amount 256. Since the same is required to get changed from postpaid to prepaid services of the cell number mentioned above. I am claimong the receipt since the payment is made by me from my credit card and airtel money valet.

28.11.2016 at 2.30 pm, I recharge my mobile through on line easy recharge, but it is not successfully recharged. since this is was happen last two times.
And the details are given below:

BIL/[protected] Rs. 90
BIL/[protected] Rs. 158

After complete the on line recharge message displayed as successfully recharged. but the rechargeable amount has not credited in the respective number. Kindly arrange to credit the talk time to that number at the earliest.

mobile no. [protected]