Airtel Complaints & Reviews

Dear Sir/madam,
We had taken a PRI Line from airtel on 11.04.16 where we made a advance security deposit Rs. 45000. However after 1 month of taking the line (on 28.05.16) due to some customer complaints coming from DND Customers our PRI Line was suspended.
After that our PRI Line was never activated. However the billing on the PRI Line continues unabated.
Our relationship details are as under:

Customer ID- TMPAI-685803/708219
Relationship ID- [protected]

Mr. Manish [protected] came on Thursday i.e. 01.12.16 and wanted that the equipments installed by Airtel in our premises be returned. Though from airtel side there has been no mail regarding the outstanding dues or bills and that we should return the equipment.

Upon being asked about the outstanding bills/refund to be made by Airtel to Hiimpact, the executive said that he can not come time and again to collect the equipemt. Though we requested him to first convince us on the outstandingdues/refund so that we can take a decision regarding returning the equipment, Mr. Manish threatened that in case we do not return the equipment, he would come with more people and forcibly take away the equipment.

This behaviour displayed by Mr. Manish is highly objectionable and in case he repeats the behaviour we would be forced to lodge a complaint with police.

We believe that since the connection was suspended from Airtel side and since we were unable to use PRI line post 1 month, we should not be billed for the same. We further request that all the amounts levied on us post suspension of the account should be waived off.

Request further that till such time this matter is resolved to mutual satisfaction, Mr Manish be advised to stay away from our premises.

Look forward to a quick resolution,

Sanjeev Priyadershi
Hiimpact Consultants
[protected]

I had enquired for the conversion of an Airtel prepaid number to postpaid over email, to which I had got a reply. Sometime later I received a call from a person (a mobile number) claiming to be an Airtel executive and telling me about a plan especially for me (which was not mentioned in the mail I received in reply to my query). It was a 399 plan which included 600 local+std minutes, 200 local+national SMS and 1 GB 3g/4g data after consumption of which I will have unlimited 2g. I found the plan to be a good option and said yes. He asked me my address and told that an executive will visit me to collect my documents and Rs 250 activation fee, to which I agreed. He informed that this 250 will be refunded in the 3rd bill that will be generated. That was the conversation I had with him. It occurred to me after sometime that he has not asked for the number I want to convert from prepaid to postpaid, and I had not specified the number even in the mail I wrote to Airtel. That made me doubt on the authenticity of the call. So, I wrote a mail to Airtel providing all details and asked if this was a genuine call from one of their representatives. I also called the customer care because that person had scheduled a visit in the evening and I wanted to be sure before I handed over the documents and money to him.
And to my surprise, I got the most non chalant replies on all my attempts - no reply to email, one of the executives on call was clueless, another said that this is not their department.
I am shocked to know that there is probably a person forging to be from Airtel and collecting money and documents fraudently and Airtel is least concerned about these activities. I am not saying it was definitely a fraud call because I don't have proper grounds to claim that. But isn't it the responsibility of Airtel to investigate and clarify if a customer is vigilant enough to notice it? Another pointer is - I received a call from another mobile number today morning for the same reason. I postponed the visit because of my doubts and told this guy that I will inform when I will be available by contacting customer care. He said I don't need to call customer care, I can call him directly and inform. I have not seen such visits being scheduled directly by Airtel executives on mobile numbers in the past.
The least I expect from Airtel is to atleast confirm the authenticity of these calls. But there has been no action/reply at all.

Dear Sir/Madam,
I am using the above connection for a long time +[protected].
I didn't received the bill for the last month
I am surprised to note that this month you have charged extra amount on bill
kindly provide me itemized bill.
I wish you good luck with your Telecom business. I am sure at this pace you will lose a large no of your customers.
Regards,
AQUIB KHAN
+91 [protected]

Sir,
I m from fazilka punjab 152123
My no.[protected] has been turned into temporary out of service due to which i m nt able to make and take any call. And i am not able to get any proper solution for this problem kindly guid me to activate my no. It is very important because my all business depends upon dis no.
Ankit bajaj
[protected]
Thnks

Sir the landline no[protected] number is not working as their may line issue and we are facing this issue from yesterday please check & do the needfull
This is a service centre for royal enfield bullet bike and we are getting mails from our customers please send your executive at the earliest
This number is used for card swiping aswel and many customers do payment by card So please do the needfull

I have been using airtel number (725xxxxxxx) for past few years. Till yesterday the card was working fine but today morning its showing as sim is not activated and card is not provisioned.
All my accounts are linked with this number and am not able to do anything. I got this number in bangalore and last week moved to pune.
I cant call customer care as the sim is deactivated. And when i call from other numbers i am being asked to call from karnataka number or [protected] but when i call the second number the representatives didnt provide any support and they said they deactivated as their database is not updated . Because their database is not updated how can they deactivated my simcard. Now am not able to access any of my bank account because of their negligance.
When they are not concerned about customers then why are they providing fake service.

I need some action to be taken ASAP.

Contact no : [protected]

Sir,
I, Lt Col Ajay Dogra, am holding a postpaid Airtel number [protected] of Amritsar, Punjab. For the last two months I've been trying to get a booster pack of 7 GB deactivated from my plan but the airtel service people only assure me that it will be done in half hour without any credible action being done at their end. Every month I'm forced to pay Rs 850/- extra on my plan because the Airtel service people are not deactivating the 7GB booster from my plan.
You are requested to immediately cancel the 7GB booster from my postpaid plan otherwise I'll be forced to change over to a different service provider and file a complaint against Airtel.
Regards,
Lt Col Ajay Dogra
[protected]
[protected]@yahoo.com

My mdn no is -[protected] my bill amount of below mdn no is 1301- for the month of oct-16... I did a wrong bill payment againts this number on 07 oct-16. My bill amount was 1301- and i did 13001- i complaint for this so many times to your costmer care and airtel centers. After few days your costmer care executive said to me that your payment is return to your bank account.. My bank account number is-[protected] state bank of india. But still i m not getting my money back... Kindly resolve this issue asap..

Vill:kurihamari, ps:sialmari, po:bhangnamari, pin:781126, dist:nalbari (Assam)
State:assam
Country:india
Mobile no.:[protected]

I am a student. Please my problem solved. Thanks

This is regarding a porting number activation thru Velox airtel dealer. A lady representative [named 'Suguna or Suganya or Nisha' exactly the name not remembered] contacted me over phone from 21st Nov 2016 and sent a person on 22nd Nov for collecting the documents. After handing over the documents to the concerned person, there was no call/email acknowledging the receipt of documents to proceed for SIM activation. In addition, some of the documents have also been sent to the dealer's email id. Having ensured that the documents are submitted on time, really wondering why the delay has happened till date? Such a kind of dealer is a proven instance for dis-reputation of Airtel telecom provider.

Velox airtel's contact number: 46571112.

If Velox is about to read this message, please revert back with due-diligence. Failing which, other people shall keep this in mind that 'Let the buyer beware'... slogan.

Dear sir/ma'am,

Hope you doing good. We have been charged excessively for data and none of our plans are as per what was offered to us. This is the issue faced in every bill we have received after joining airtel.

Rental plan :rs. 399 l2

I understood the capping mechanism airtel has. But for plans with rs. 299 and 399 we have been offered l2 plan by front line dsa in andheri, mumbai. I also have written mail confirmation from them. Refer below screenshot. We only ported from reliance under this condition because we had similar plan in reliance. Pertaining to negligence and bill value from airtel sides, i might have to port all my connections to reliance again.
Attached is my this month's bill copy. It has all the numbers we are using and numbers charges against those numbers we have been charged extra in previous month also. Would request you to waiver all the unnecessary data charges levied on us until now.
Would request you to look into this matter seriously and take necessary action.

I am your prepaid customer. My mob num is [protected].
I want my call list of last 2 month. I want to this call list for my personal purpose. My name is rajeev, date of birth 10.11.1984, e-mail [protected]@gmail.com. There are some number missing. So i nead to last 2 months call detail for pursonal use. If you provide me i shall be thankful to you for this.

Mob no-[protected] using airtel for few months but in second invoice I got for aditional data usage which happened due to wrong information from airtel whenever I check data usage. Now I have port in back to Vodafone no doubt outstanding service.I will not pay due in airtel until somebody explain the charges to be correct. I have registered few complain but all closed without my knowledge

I am using Airtel Broadband and Fixedline connection since august 28, 2016. My connection was disconnected last week, I was told that i need to pay 970/- Rupees more as i have paid only 6500/- Rupees. Here i have attached the bill given by Airtel staff which was stated 6500/- only as Payment. I have already raised the complaint regarding this issue. the Compliant number is 75780580. Please Find the attachment and do the needful. My connection is barred more than 10 days. there is not action from their side, i have complained them several times via E-mail and calls.

Respected sir,

Myself is S.lawrence s/o sounderrajan Village allinagaram Theni Dist. Theni (Tamilnadu) is an user for Airtel Prepaid. My No. is [protected]. I want following my call log history for month of AUGUEST 2016 to NOVEMBER 2016 . which is very-very compulsory for me. sir if you will provide me the same i will be very thankful and oblige for you.
So kindly send my call history in my e-mail as mention above or ([protected]@gmail.com)

Outgoing and Incoming Call log History Required

01 Auguest 2016 to 30 November 2016

once again i requested please provide me the above mention call logs history

My Bill plan is My Plan 999 along with one booster pack for Rs. 99. My bill for last month was Rs. 3969. How is that possible??? please send me the details of the charges incurred of my last bill. Where I was charged and how much with call details and charges. Also, my internet is not working. I am unable to use my internet for more than a mobth now. Usless the data plan is. Please resolve my issue ASAP.

I use an airtel prepaid sim for last few years. I am getting smses from airtel regularly (In last few months) which state that as i have a 4g handset, i can upgrade my sim to 4g & use 1gb free 4g data for 28 days. Few months back i got a call from airtel & the executive offered the same (I. E. Free 4g sim) but i refused as i thought the service in my area was not up to the mark.

On 28-nov-2016, i got a call from airtel again & the executive told me that i would get a 4g sim & 1gb data for free without changing my number at my residence. That happened on 30-nov-2016 but i was in office then. So the executive who delivered it told me to call him once i get back to home so he can activate that sim. I got back & found the sim which was received by my mother. Then i called the executive & followed his instructions & he activated the sim. When i replaced the old sim with the new one (According to his instructions), i was able to check my balance which was rs 166. He also told me that i will get 1 gb free 4g data. I changed the settings to access mobile data to the new sim (It is in 2nd sim slot). Then i started using it to access internet.in the afternoon on 01-dec-2016 i got a message that my balance is deducted for mobile data usage. Then i checked my balance and found that it had come down to rs 26 (Approx.). I realised that they had deducted my balance for data usage though actually offering 1gb 4g data for free. I called the executive who delivered & activated the sim to tell these things. He was surprised & advised me to call customer care to get the matter sorted out & get the balance back.

I called 198 (Complaints only no.) @00:20 am today & told everything in detail to the customer care executive but he told me that the reason is i have no data pack activated & i have to recharge to activate the same. Then i stressed that i am getting the smses regularly stating the free 4g offer & i have accepted the new sim as the executive told the same. Then the customer care executive tried to confuse me by saying that it is some handset bundled offer. But i clearly told him that it was never mentioned (In sms or by the executive who offered it). Then i clearly told him that they have cheated me & asked him if it was my fault that the free data was not activated. He told me to stay on line as he was transferring the call to his senior. Then some recorded message about the airtel app started playing repetitively & the call got disconnected after some time. Please do the needful to resolve this issue asap so that i get the balance back & the free data is activated.

I think they are fooling the customers in this way regularly so please address this complaint. Thanks.

Hi sir,
My name is suresh.my airtel sim number [protected].this sim also on my name.present I want last two months in coming call and out going call bill I want.how to way this work doing success. Please help me.and i am also sumbit to ready. Please help me for this purpose.or which way better way of this work.please guide me .the main problem is in coming call details we want. Ok.please help me sir.

Sir i had recharge for rs 150/- on date 23-11-16 vide ref id no[protected]. On mobile no [protected]. The amount had been already deducted from my account and so fat it has not reflected in my mobile. The transaction was un successful i hope.in this regard i would like to request you to refund the said amount incurred towards it. I had complaint and my reference no in conrc[protected] registered on 24th nov at ak-airccm

Regards.

Hello,
I had been to airtel retailer near my house & bought a new sim for the same number and i was told that new sim would be activated in 6 hours, but even after 7+ hours no activation. Old sim card got deactivated and new sim says "sim card registration fails". When i visited airtel retailer again, they were giving me reason like airtel server is busy and nobody is able to even make payments etc. What am suppose to do now? I even...