Airtel Complaints & Reviews

I am facing network coverage issues at home. Have raised service request SR71879277 which is open for more than 3 weeks without any update.

They do not respond to emails. Customer care representative can only apologise for the inconvenience without any resolution.

Open Network is a myth. I regret my decision to port to Airtel.

Will have to switch to a better service provider soon.

Sarfaraz

Respected sir,
with regard i am jadeja rajyapalsinh from jamnagar, i am a consumer of airtel postpaid mobile from long time, and i have three no. of postpaid card of airtel, the numbers are [protected], [protected], [protected], and the main problem is that the network of airtel is not proper in my home, i had complain a lot of time in your complain officer, and also the complaint no. are 12 july, 70304100, 23 july 70484464, 21 octo. 72142156, and many mor u can inquier it, so with request i am telling you that please solve my query, .Your officer told me so many time to solve it and told to put the router, but there is no action about it, so i am requesting you to sove my problem.
your faithful
jadeja rajyapalsinh
mo. [protected].

Dear Sir/Madam,

I am Poornima, I have requested for postpaid service by porting from idea to Airtel. One of your telecaller called me and assisting the service. On 20th I had applied for the postpaid connection by submitting my photo document and 300Rs for which they did not give any receipt. Airtel coordinators came and address verification also has been done. But after a week also the activation has not been done by the team. The telecaller to whom I was contacting not picking my call or disconnecting my call. No one is giving any response. Kindly assist me with the status. If you could not do so, please refund my amount. i wont be interested further.

Telecaller number :[protected]
[protected]

I have 5 CUG connections regularly I used go for thirumangalam
J J Building for bill payment, after payment I ask for Receipt they said NO I ask for just write a slip and give it to me because if its 5connections they said No.i don't know what is the problems they have. and also that girls are very roodly to the customers. this is not the first time its became regular.

waiting for your rely
[protected]@gmail.com

Xavierraj

Landline no. [protected] by name of Sh. Sanjay Dhall is not working since morning. And it was also closed from 22.10.2016 to 24.10.2016 due to maintenance as told by the technician.Despite our constant reminders and sms over mobile phones [protected] &[protected] we are unable to get the same in working condition. WIFi is also not working due to this.

Is this situation we have to face after switching over from MTNL.

I had an airtel dongle which i have paid the outstanding amount and deactivated last year In October 2015. I got verification calls as well and the customer care guys told that the verification is done and it got deactivated.Suddenly after 3 months of deactivation i got a bill of 3000 rs to be paid for the unused dongle. I have also wrote a complaint mail to the nodal officers as well and the argument with the customer care people over the mail and call gone for a month and the problem was dead for some around 9 months where i haven't received any calls, mails or messages regarding the dongle again. All of a sudden day before yesterday(21 Oct 16) i got a message from airtel stating that i need to pay a mere amount of 24500 for the dongle and also they have suspended my outgoing calls facility stating the reason o[censored]npaid dongle. The airtel is a worst network sucking the blood of people and always harass the people mentally.

Mobile no. [protected]
need account no
pls send on
nagamani.[protected]@gmail.com
[protected]

Pls send it on urgent basis
When we are going in airtel website to pay bill it is asking for account number
I have Airtel no. [protected], the same has got inactive
Bill is pending for an amount of Rs, 700 /-
When I tried to pay from Airtel insta pay it is asking for the account no.
Hence I want to have accout no.
Please let me have teh same
to pay the bill and to get the same activated
Pls help
It is urgent

Thanks & Regards
Nagamani
[protected]

Hi
I am fed up with the service airtel providing these days. Showing promotional offer as rs189 = 1gb for 28 days and when I recharged through my airtel app I got only 550mb. I have complained for this through their help link and got a revert saying we'll connect with you within 2 hours and it's been 2 days but no contact and when I went thorugh the website to check my complaint status, it is reflecting as closed. I don't want any compensation from you guys but deliver what you say. Give me my difference data

I did a top up via my airtel app and it showed transaction failed. I then tried on a second attempt. Later got messages which states the amount is debited for both failed and successful transactions. I spoke to customer care and they idon't even want to understand the concern.

I don't want to pay for some problem with app.

Note- app shows only one transaction(see the attached pic)

Dear Sir,

First of all I would like to say that I'm an airtel users since many years, I have a complaint about data lost in my airtel mobile number [protected].

I have 3.3 GB data on my prepaid number ([protected]). I have recharged on 23 Oct 2016 with Rs. 27 within validity When I checked my internet 4G/3G balance, it was 64 MB and all the previous data has taken back from my airtel number [protected] despite of recharge before expiration of validity. I called as well as email to customer care but could not get appropriate response till now.

In past, I never faced any problem with carry forward of data. This is the first time, I have faced problem regarding data loss.

For your reference I am giving details of some recent cases of last 6 months as follows:

On 18 April 2016 I have recharges with Rs. 299 (Order No. 537989) and then I have recharged on 15 May 2016 with Rs. 99 (Order no. 326822). After this my previous data has carry forwarded.

On 28 May 2016 I have recharges with Rs. 259 (Order No. 805055) and then I have recharged on 24 June 2016 with Rs. 198 (Order no. 183205). After this my previous data has carry forwarded.

Similarly, On 14 July 2016 I have recharges with Rs. 198 (Order No. 342604) and then I have recharged on 3 August 2016 with Rs. 169 (Order no. 407988). After this my previous data has carry forwarded.

In all the above case, my previous data has carry forwarded always.

I can not understand why this time data has taken back? I want to know why my data has not carry forwarded?

This is my request to resolve my problem as soon as possible and credit back my previous data (3.3 GB) to my airtel number [protected].

Lastly, I would like to say that this is not the matter of data loss only, It is matter of faith and trust of customers on Bharti Airtel Limited Company. Otherwise, your valued customers left you and will switch to other telecommunication company.

I think you understand my problem and do the needful.

Airtel not activating number swap from prepaid to postpaid as promised. Even after 48 hours nothing has happened and the airtel store at brookfields mall, coimbatore is not answering on any of the two numbers given by them to me for further assistance. Their attitude and false promises made by mr amal kumar is needs investigation at appropriate level.

Sir/madam,
i was a customer of Postpaid Airtel since May 2014 with mob num-[protected]. Due to some issues (plan change) with AIRTEL, i had ported my number to idea in April '16. I have cleared all the due amount with AIRTEL even paid some Extra amount for surety.
My number worked with IDEA almost 3 month and then stopped working as
Wrong bill is generated for my number [protected] by AIRTEL and send a wrong feedback to IDEA.
when I visited IDEA store Laxminagar, they told me about the issue. i have complained for it many times through calls on 121. no proper resolution is provided to me, I also visited AIRTEL store Laxmi-nagar, still no resolution.
I contacted appellate authority of airtel they told me to pay extra amount & the number will be activated. I paid the extra amount also but no result.
They send me to IDEA store saying that IDEA will provide me my number but IDEA is saying from starting that only AIRTEL can provide me this number.
Still i visited IDEA store, also visited their NODAL center and contacted appellate authority. they also give me same reply that only AIRTEL can provide me this number.
again contacted appellate authority of AIRTEL but they are saying to contact to IDEA.
The issue is about to complete three month and as long as I know, according to telecom policy after three month none of the two operator will be able to provide my this number to me.
AIRTEL is responsible for all the problems i have faced till now and still facing. I am unable to do any transactions as this number belongs to my all account numbers and everywhere the number is compulsory in my office & other places . My all family members and relatives suffered a lot due to this. now need my number activated withinsoon & also need compensation for all the problems created by airtel .
please take necessary action.

regards
Krishna

On 30/10/16, I got a message from Airtel (AG-NTAROT), saying that "Rs. 95 internet pack, 380 MB 3G valid for 14 days has been renewed. Post free usage, charges @ 4P/10 KB. I called up Airtel customer care (198) & informed its executive about this plan that I did not opt for. I also asked him for deactivating the plan & to refund me my money (the amount of Rs. 95).

He said he did not only refund me the amount of Rs. 95 to my main mobile balance account but also deactivated the plan. I then checked my main mobile balance & found that I actually got the refund.

On 14/10/16 I found that an amount of Rs. again automatically got deducted from my main mobile balance.

On 15/10/16, I called Airtel again & informed its executive that the last time when I mentioned the similar problem to your executive he said he deactivated this auto renewal plan but now I find that I lost my money again.

He too assured me that he would refund my money but would not be able to deactivate the plan due to some technical problem. He rather asked me to deactivate the plan on my own. I was ready to deactivate the plan only after the refund of my money. I waited for my money to get refunded into my main mobile balance as per what he said but got no refund or even a message from Airtel, indicating that I got my refund.

On 20/10/16 I called Airtel again & asked them about my outstanding amount of Rs. 95. The executive said that the amount was already refunded into my main mobile balance. When I asked him for a written statement via SMS or email, he said that he could not. He then asked me to wait till he would transfer the call to the supervisor but then he hung up the phone.

I called back Airtel & repeated my concern. The executive this time too declined to provide me a written statement via SMS or email which would say that "Rs. 95 has been refunded to my main balance account.

Now, today (on 25/10/16) I got an SMS from Airtel again saying that this same pack will be activated & thus Rs. 95 shall be deducted.

Also, on 20/10/16 I had a call drop while talking with other Airtel subscriber ([protected]) & on 19/10/16 with some other subscriber ([protected]).

Complaint given on 9th Sept'16..Since mail communication is going on. No action /initiation has taken towards solution yet. In Every call and every mail they telling sorry for the delay and we give at earliest since 9th Sept’16. Frustrated and vexed with Calls on formal way mails and no action noticed yet. Faced allot of problems using this data card. (Address given in uppal, Hyderabad) One is Mr.Kranti-[protected] (network) has called and given his time 5 times to visit my home to check and didn't come.. I waited all the times and my efforts and my time useless. Even Mr.Manssor ahmed & Kranti agreed their mistakes and spoke me will send apologies for all their times fails as they committed and had conference call and no use. No one has checked my issue and closed without any information. Since I send mails around 60 and all about 90 mails chain now since 9th Sept'16. No action yet. Even they are sending only formal will see please give 24 hrs / 48 hrs like that since 9th Sept to resolve and till no progress and bill getting generated. My issue is signal showing OK but no speed/download data for 4G dongle. All the given times failed and I faced problems allot in my office purpose using this 4G dongle.

Msg given by airtel best offer for my no. Is 219= 1GB 4G and 1 GB night 3G, but when I check the message, the message is 219=650mb data for 14 days. It is not acceptable for me, that is happened 1st with me, not a single solution provided by customer care, a very poor and worst service by airtel.

Hi,

I have recently changed to 40mbps plan. when i asked is any upgrade charges applicable in this and they said it is free of cost, so i agreed for the same. during my current bill cycle statement i found additional 200 rs. will be added for a period of 5 months.

When i follow up this matter with [protected]@airtel.com (complaint id: [|bal|ref37431785|] broadband bill statement) after some communication i get no response from your side, despite i have send an mail for you to acknowledge. this is such an unfavorable response of handling this problem in your side.

Dear service team,

Hi, this is mr. Dinesh pardule from salwinde bagachiwadi having airtel prepaid connection no.91-[protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Dinesh pardule - maharashtra state

I am having no network at my residence which is also the billing address at
I feel cheated & mis-lead by open network advertisement by airtel because of which i ported out from vodafone.. The customer care just doesn't want to very non customer centric.. Standard reply given we have forwarded to network team they will get back shortly. Network team says needful done..
No consideration

During the airtell dth (Id [protected]) relocation, the engineer put the metal connector inside the electrical circuit box causing a trip in home and that blew away my tv and set-top box. He flee away from my house on pretext of getting another engineer to repair the tv and set top box and did not turn-up later. I kept on getting calls from airtel asking me to close the issue as resolved.

Dear sir / maam

I have taken the airtel data card, recently i have paid the 3 months bill for not using the data hence i called customer care and told them to stop the connection but still they generated the bill for this month for not using. (I have not used the data card still they generated the bill of rs 432) thus please stop sending the bill and deactivate datacard, i will not pay this time.. And my data card no is [protected]

So please do the needful

Thank you
H. Prasanna