Airtel Complaints & Reviews

Dear Sir
My son studying in NIT Durgapur, he used the mobile no [protected](Air tel), it was observed that all of a sudden he is not able to call and receiving the message, the services is temporarily stopped.He tried to top up the balance through paytm service but not able to top up any balance.
ultimately he contacted local airtel office but could not solve the problem.
To day I tried to call on this number and found that the no is alloted to other person.
My complain is, this NO [protected] is reffered to many places and it is not possible to withdraw immediately and request to with draw the no from other person and restore the service.
I am surprising that without any message/ information, how it is possible to stop the services and allot the no to other person. It may be misused by the other person .

S.Banerjee

Pathetic service. I have been using Airtel broadband services from Jun'2016. These people are simply bothered about money and customer satisfaction hardly matters to them. They provided me with a 16mps line in a 8mps modem. Initially it worked fine, but around October mid, I started facing severe connection problems. I made multiple complaints for the same and the technician visited multiple times, but of no use. After facing this problem for 15 days, finally the technician suggested that I should degrade the plan to 8mps, and once done that, the problem is actually resolved. Now when I am asking for a waiver for 15 days, these people are saying that my issue was resolved in 3 days. Seriously. I put the Airtel customer care gal in conference with the technician himself so that they would know how long the problem lasted. I asked them to listen to the call recordings too. But of no use. #airtelconnection #sucks #badservice.

Once again they have deducted today 275 rs for data plan.
As per the old complaint as below:

Elvakumar36 on oct 2, 2016

Phone/mobile number: [protected]

I am already activated new plan and using 4g data plan of three months validity 30gb but now again the old plan of 3g got activated automatically on 30th of september and money got detected. I asked for deactivate and refund but they have not responded properly and refused to refund. Then i asked to connect to the higher officials they refused to give connection and disconnected abruptly. Really bad customer service. I need to speak to higher officials regarding this problem.

Sir
From 36 bn border secuirity plse send 18 nos duplicate bill send via same mail for every month

[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],
[protected], [protected], [protected]
Please send today repat today for further submission to
Finance authority mha new delhi. Request send through e-mail verma. Kushal. [protected]@gmail.com

For the cause of incoming & outgoing deactivated i already submitted id proof & photo copy in airtel store in 10 days back. But that worst fellow not did the necessary action. While we went & ask to his he replied again you have to submit the documents. Its repeating from last 15 days so please do the necessary action for activating my mobile number and take the complaint against on that store in-charge.

Airtel mini store,
Opp. Ng college,
Nalgonda town,
Nalgonda (Mnd & dist)
Telangana.

My postpaid no. Is [protected]. An offer was there of getting 10%
Cashback on a minimum recharge of rs 222, recharged should be made
From airtel wallet. I recharged my dth - a/c no. - [protected] with rs
226 from my airtel wallet. But i didnt receive any cashback.
Kindly check my a/c details. Let me know if any other details are
Required. Please into into this with high priority.

CAF number 4831973, Reference number is 74355478. Rs. 1000 taken by your field executive.Emailed Appellate and 121 again and again 11-12 times but still have no idea about my refund. Please help me its been 1 month since that guy took my money and I am not very rich to just let it go. I am struggling for money here and dont wish to donate it airtel. Please help. Wrote on your facebook wall as well but no response.

Lodged complaint on 22.10.16 about airtel 3G network which is not working when i enter my residential area so im unable to make any calls, dont receive incoming calls and net does not work..issue has not been resolved even after 5 days...repeated requests were put in customer care but no action taken..staff has very casual approach and dont value customer at all.
service request no. 72117224

Dear sir

Request for pripaid to postpaid my number [protected]
Requesting date[protected]
Request succesfully done airtel conformation sms on my number date[protected]
And my number is not recieve all calls error masages not avalival this number
And after registration fail show mobile display
And respondind airtel company and not any answer this number my very impordent please resolve urgentlyt... My alt. No [protected]

I have lost my phone and trying to contact airtel customers. I am in karnataka and lost my karnataka sim i tred calling in airtel customer care.
The nos are 121, [protected], [protected] i speaked to almost 6 customer representatives. They every time tells some reasons like its in mumbai not karnataka. I will transfer call but if transferred calll other guy will also tell other like that the are playing a drama around its customers. If required i can provide the recordings in my mobile with their names and conversation.

Dear sir, i went to airtel office on dvg road, basavangudi, bangalore 15 days back to get my 2 idea prepaid sims to 2 airtel prepaid sims. On their advise i sent port message to idea cellular., today is the third time i am visiting the same office and i am getting the same answer that "no prepaid sims" are available. I observed that it is the same answer with many customers. Now when i wanted a definite date they have given me come on 05.11.2016 or you can go to any other airtel office.

This is harsh on airtel part to have such people and getting such answers.

When you cannot supply sims then why you advise.

Ca d mohan rao [protected]

Sir, i am a renowned counter named - hello india, balurghat, dakshin dinajpur in west bengal, you called navaratna counter. Recently airtel 4g sim card launched in balurghat that i heard from local people. But still now i have not received any news from my distributer or t. M. Of my circle. The t. M. Visit my counter once in a six month. My lafu no. [protected]. My recharge transaction above 50, 000.00 in a month and activation 100 sim card in a month of airtel. I would like to request you please do the needful step otherwise i will be bound to stop activation of your sim card. Your heartiest co-operation is highly accepted. Your heartiest reply is highly expected. Thanking you.

Sir i live in village murguvan, taluk seondha, district datia, madhya pradesh, postal code 475675. There are about 8000 mobile users in our village, and since there is not even a single tower in our village so there is lack of connectivity in our locality, and if you set up a tower then all villagers are ready to port there sim to airtel. Since due to lack of connectivity we either have to walk on terrace or either go in mearby village. As i heard about your open network that you would check my problem. So i request you to come to our village and please hepl us to connect to this digital world...
Thanking you
Yours faithfully
Jeevan singh

In airtel money app recently i loaded money of 8000 rs for paying insurance bills. The feature insurance bills payment is available in airtel money app is fake. No insurance bills can be paid throught that app because they are not allowing to pay a bill more than 10k. This information is not mentioned in mobile app. Now i asked them to reimburse my money back but airtel is not giving my money.

I have an airtel mobile number [protected]. On this number, airtel is telephoning and sending messages to make payment of dues of mobile no.[protected] which number I never had and does not belong to me. Inspite of complaining to the customer care of airtel (complaint ref no.OT[protected] no action has been taken by airtel to rectify its mistake and continues to send the msg for payment of the phone which I do not own. Though a message has been received on my e-mail that the issue will be resolved in 2 hrs no action has been taken. Such harassment should be stopped.

Respected sir/madam,

I have opted for new airtel broadband connection on august 20th, 2016 and i have paid amount of rs.4900/- for six months which includes installation on august 22nd, 2016. On the same day i received a message from airtel stating the amount and documents were received and they have provided a fixed line number - [protected] (Or account number). Some time later i got a call from airtel technical team and notified me that they will be in my place in 30 mins to install the connection, but they haven't been to my place till today (10/27/2016).
I did many calls, sent many emails and after 10-15 days they confirmed that they were no tp ports available in my apartment. And later i have requested for refund and they told me to upload a cancelled cheque so that i can get the money through neft instead of cheque. I upload the same and i haven't receive my money till now.

Its already been 3 months i have requested for connection/refund, but no luck. I have escalated the issue many times to nodal team, appellate teams but none of them has resolved my issue.

Apart from this, many times i have seen airtel installation/technical team in my apartments (After i requested for new connection) and they were giving new connection to my neighbors but i haven't get the connection. Also i got to know from airtel installation team that, still there are about 19 empty ports (For new connection) available in my apartment. I informed the same to airtel team and requested them to check the feasibility in my area/apartment, but they always come up with same content as "we are not able to provide you connection due to technical constraints."

Even after many escalations, my issue was not resolved, so i came to your portal and requesting you to look into this issue and help me in resolving this issue.

Kindly please let me know if you need any additional information.

Thank you,
Sairam

Dear team,

I have been using a sim card from airtel from past 12 years. As i was out of station for couple of months, i understand from airtel customer service that my sim has been deactivated.

The sim card was activated the life time warranty and i had paid inr 999 for the same. After several requests to the airtel customer team, i could not get the sim activated. Hence seeking your help on the same. Let me know if you need anymore details from our end.

Name - ajiri nischal r
Sim number - [protected]

Thanks & regards,
Ajiri nischal r
+91 [protected]

To, Airtel / Consumer,

I have lost my mobile on 26th oct 2016 from city Gulbarga, KA. Soon i contacted nearest Airtel gallary and requested for disconnection, and surprise to know that the card is not on my name which i have been using since more than 8 years.

As i am travelled to mumbai, filing complaint through my brother mobile, kindly have my above subject sim number deactivated on top priority, failing the same may get misutilise or may cause personal damage to the undersighned, Airtel will be held responsible if they do not discontunue the services on immediate basis.

Your truely,

Usha B Kulkarni

We are from thotapalli village, we dont have proper internet speed. we are not getting two point signal also. hope you will increase the freqency and signal strength.

we need good signal .

we need to use 4g signal

please provide lan connection in this area. Area is thotapalli village from the agiripalli 3 kilo meters.
expecting service by airtel

I need to convert pre paid to post paid since trusted airtel. But totally disappointed, consumer service having not-matured staff. After process they given me new sim to do when u receive message. But i insert new sim, totally upset
Till now it is showing network not registered. I was officially duties
In tripper i approach airtel express where the store manager contacted concerned store manager in chennai they promised within 2 hr it will activated there is problem in wrongly sim updation, and they given sm chennai branch cell no to contact, several call he is not is picking the call, i am in coimbatore where i totally disconnected. I am not totally upset. As i given complaint now
Let see how will sort the issue.. Really if feel the customer is important...
I am disconnected with my family and officially duties.