Airtel Complaints & Reviews

Airtel public k saat dhokebazi kar rahi h Mera pichele 3 months se balance kat raha hai aur koi complements bhi nahi le raha hai costumer care ku call kartna bewakofi airtel company har time new new service's activit kar deti hai aur is ka bealem customer par dalti hai aur customer ku preshan karti hai me minimum 4 se 5 year's se airtel ka customer hu

I have applied for broad band on sep 4th 2016. I asked the executive about feasibility and connection availability in my location. He said i have the same for my location. Later on they have allotted fixed land number. After that no body came for installation and no update on the same, till now i have not received the refund. It's very irritating me. Whenever i am calling to the executive or franchisee they are so arrogant and not giving the proper response. This is the third time with airtel. Please resolve at the earliest. I suggest the others who wants to go for airtel broad band please take a written confirmation from them that connection and feasibility is there.

Thank you for contacting us. the reference no. for your airtel mobile [protected] is chbnr[protected], registered on 16-oct-2016 18:44. we will update you by 18-oct-2016 17:00. but mujhe koi b update nhi mili date 14 ko mene active kiya or abi tk koi solution nhi mila cc kahta h ki offer h nhi to ye kya h h mene screen [censored] b bej diye h or airtel ki official sit par b ye show ho yha h to kyo nhi mila

I had applied for a airtel broadband connection and had paid rs 1000 advance as installation charges, but due to technical issues the airtel team could not install the connection. Later i received an email from airtel, in which they had provided a link in which i was asked to upload my bank account details along with a cancelled check, so that the amount can be credited to my account directly.

I have provided all the details on the link but i am still to receive the refund. Its been more than 3 months now

The airtel account allocated to me was [protected]

I have raised this issue multiple times and follow up with airtel guys everyday, but still the issue is not getting resolved. Airtel DTH guys are playing ball game and blaming different different team. I installed airtel 5 months back and within these 5 months I raised around 10 complaints with airtel. They resolve the issue and it again comes up. I am fade up with all these things and finally decided to lodge a complain. I wasted all my money in calling these people and also mentally get disturb with these airtel guys. Please consider this case and do the required action. Thanks

Dear Sir,

The details of the customer is
Mobile No: [protected]
Name : Sahil Kothari
I regret to write mail that inspite of calling customer care I am fed up of the Pathetic response from the customer Care and end up with no solution. I had wastage of time again and again and I am sorry to say that every time I am getting a different solution of the same query again and again.

Facts of the Query:
I had made a call on 24 Sept 2016 regarding the offers and accordingly As per the discussion with customer care I had changed my Plan from 899 rental to 499 rental and along with the activation of 4GB internet service by charging additional Rs 100/ in addition to rental which I agree accordingly the activation is done. The service request no. for the above is 33692330 for your records.

Then on 7 October 2016 I had called the customer care addressing inspite of the 4GB internet free data is allotted it is not showing in my airtel APPlication. They have told me there we are unable to provide the internet usage they had communicated to me that can offer me 1 GB free internet usage in 499 rental which is included in the plan. In addition I had to pay additional Rs 100 for which they can offer me 2.5 GB internet other than that.

As per recent customer care communication dated 18.10.2016 around 13.45 to 14.12 p.m. I have told them about the issue that I am getting data usage Alert every time I m using the internet from Airtel. Also in Airtel App there is no track of data available and data consumed due to this issue I have not used the internet and as of Now only 102 MB data I have consumed but the limit allotted is 4 GB. The response of the customer care is that you have been allotted unlimited free internet usage and please ignore the message that you have received about the usage of internet.

Analysis of the Solution given by Customer Care of the Same query:

Please confirm what the internet plan is activated as per the 3 to 4 commitment of the same Query given by the customer care

1. 4G 4GB Data with additional charges of Rs 100 in additional to 499 plan dated 24.09.2016 having service no. 33692330
2. 1 GB Data free 4G internet included in my 4990plan and additional 2.5 GB will be allotted if I pay additional Rs 100/- dated 07.10.2016
3. Unlimited Free internet 4G is activated in the plan with 0 rental which in line with Reliance JIO and will not be charged any rupee.

In the end I am unable to find the solution since the commitment you had given is again and again differ due to this I am unable to use the internet and is very scared since you might charge unnecessary charges to me hence I request you to give in writing the details of the plan and commitment from your side of the query.

Please provide me the suitable solution else I have no option other than to switch to other network with a better plan and good customer service. My portable no. for the above is AM498831. Please let me know accordingly I will take future action on the above.

We are extremely depressed with airtel poor response for customer grievance, we are facing network issue since last 2 months but they are not providing any dead line for resolving the issue, all the time just giving false commitment that they are working on it whereas we are finding no any improvement's in service (Ref. Complaint No.71418749 DATED-16.09.2016).

Warms Regards,
AS

I am having airtel mobile non +91 [protected], i have made recharge for 1 GB - 3g Data pack to the above mobile for Rs265/- this transaction was made vide my tax id No.[protected] today 12.00 PM and this amount was deducted from SBI account, but recharge was not made. Kindly look into the matter and recharge immediately.

By
V.Kandaswami
Contact No. [protected]

I had applied for Airtel MyPlan 199 and paid INR 300 as activation charge to the Airtel agent on 22/09/2016. Same day I forwarded my Porting code as well.

After many times of follow up, he could not give me any satisfactory answer why my connection is not activated, so I asked for refund my money as my porting expired.
He is not refunding money even. Please find the proof.

Hi I am postpaid customer ([protected]) platinum profile. Average of Rs.3000 making every month. Due to somo me critical situation i am unable make the payment. I met with an accident and hospitalized. Kindly release my OG calls which would be very helpful to me. Hope I am a valuable customer to Airtel. I been using this number for more than 8 years.

This is in response to the letter received from airtel regarding non-payment of broadband bill.

The broadband connection was disconnected in Feb itself this year.
The fixed line no is [protected].
I sent the following mail on 30th Jan, 2016 to airtel customer care to disconnect the service asap.
After this, I received call from the customer care regarding this. I confirmed them to discontinue the service which they
said would be done immediately . The last bill I paid was dated 5th Mar of Rs 1595.The transaction ID is[protected].

I have been receiving continuous mails for non-payment for airtel number [protected]_dsl, account [protected] . Now I receive a letter to pay Rs 4718.
Please look into the matter otherwise I will have to take this to consumer court. i m highly disappointed by airtel services.

jyoti

Wrong No. [protected]
Amount. Rs.250/-
Correct No. [protected]
Date of Transaction: 17th October 2016
Paytm Order No. #[protected]
Airtel Reference No. given to Paytm[protected] They are saying to contact Airtel)
Airtel Complaint Reference No. PR[protected]
Airtel Complaint Status shows - Closed
Issue not resolved, money neither credited back to Bank Account nor Correct Phone Number Recharged

Hi,
I was using the Airtel No. [protected], 4 - month ago they charged on Rs.500/ for data service while I had not uses the same, As I had taken the plan of 299 in which 1.6 GB data plan was available. I never uses more than this.
So I did several correspondences with Airtel to correct the bill but they don't do and started adding this extra amount with others charges like late penalty in next every bill. I did not paid such extra amount and now it reaches to Rs.1345/ though service are stopped since two month.
Now they are charging this amount in my corporate Airtel mobile Number.
Please help the way forward.

Good day,

Please note that I made a call to toll-free free number of Tata docomo [protected], and there has been a balance deduction of RS 8 ??. Please see the attached screen shot which clear ly shows it's a toll free number.
I spoke to your representatives but I didn't get any fruit ful resolution.
I don't understand why every time airtel is deducting such amount

I am upset with this network is been 7months poor net work quality . And forget about the 4g . If we are recharge for 4g instead of 4g we r getting E signal .waste of money and time . U people are jus boasting around regarding you network .I stay in kochi near airport ..but you have not fixed Your so called airel tower . I think all the advertising is fake of airtel.
I believe complaining on this website will work more easier and some action could be taken .

HI Team,
am not getting Internet fro 6 days .had a complaint number (#[protected].when am calling to customer support they are always giving only one good answer.i.e Sir we will solve your problem with in 24 hrs.

As i said above.calling to customer support from 6 days and escalating .But no use and not getting any trustble answers.

can anyone please take a serious action and help me ASAP.

Thanks
sreenu.

Sir i shifted my house few days back and gave a service request to airtel to shift my broadband to the new address and the airtel authorities gave me a time of 5 days but there was no response from airtel in those 5 days. I kept on calling and all they said was there are no ports available in that area for the time being but when i applied for a new connection there were ports available so that means airtel is not giving regards to its existing customers and wants new customers to come.. Not even an executive called for an explanation or anything.. They have been avoiding it

Please look into the matter
Airtel fixed line number - [protected]
Customer name - mannat innovative media solutions

Hi sir,

I have been using airtel post paid connection till Sep 2015, as i planned to move to Australia, I requested to cancel my connection in airtel customer care center Udupi and Manipal on 2 on sep 2015, but it was not canceled and i was receiving bills and i could see that the connection is still in active state. I raised a complaint about this today on 18 sep 2016, to the customer care center, somebody named srinath from cancellation department told me that it would be canceled within 24 hrs. On 10 sep 2015 i saw that it was still massage coming I am takeout the sim from my mobile from 10 sep 2015 my Housband stayed in Manipal his number is [protected] Airtel and my Idea Sim [protected] also with him Please cal him [protected]. Now i am staying in nashua Australia and i will not be able to use the sim card nor talk to the customer care, i kindly request you to cancel my airtel postpaid connection immediately.

Please help me out in this regards. It has been very frustrating for me to go over this.

My post paid connection number is: [protected]

Consider this as my authorization to cancel my connection and please cancel my connection immediately and deactivate my sim card.

Thanking you
Sulochana B

For the last 2 months, there have been a deduction of rs. 99 towards international roaming but i have not been to international. My current location is milanpally, siliguri, westbengal. The nearest border is nepal which is 3 hours journey. And i have never been internationally. Last month, i spoke to customer care and they refused to help me. I said to deactivate it and they said not possible. They were adamant in their response. Today, also i spoke to customer care vinay kumar and he said that there is nothing he could do. I can change my service provider as well. There is a discrepancy in your network in west bengal. Instead of correcting it, you give me a go ahead with the number change. Brilliant!!! What a customer service. On my 2 numbers, i recharge somewhere close to 5000 rupees and was about to change my other vodafone number to airtel. Thank god, i did not do it.

Please let me know what options are left with me.

1) should i change my service provider
2) you will refund the talktime that have been deducted and disable the international roaming which your customer care refused to do

What options do i have?

I recently(10 months ago) changed to a new 4G SIM in Coimbatore(Avinashi rd) customer care by providing all required documents. Now my SIM is damaged and I went today to get replaced. Even though I produced all the ID proof, why do I still have to submit photograph and all relevant documents as if I'm getting a brand new number. What happened to all the documents I submit. Why cant you add a new SIM just by checking the particulars. Are they going straight to dustbin??
And the staff were equally rude. You people give us substandard SIM cards and complain about our mobile sets. Immediately two more gent staff came to threaten me. Please request you staff to keep in mind that not all customers are well versed in rules as they are and it is their duty to LISTEN to our complaints and then suggest solutions.
I wish I was not part of AIRTEL. Your schemes are costly your network is good but your treatment of customers is poor just like your SIM cards.