Airtel Complaints & Reviews

I applied for porting of mobile from Reliance GSM prepaid (no. [protected]) to Airtel Postpaid (399) plan and submitted the documents to the person who came to my home and gave me a sim also on 5th October 2016. I filled up all the forms myself to avoid any mistake and gave Aadhaar card as ID and address proof. After 2-3 days I got a call from Airtel and the person came to my house to give another SIM saying that the previously given sim was having some technical issue. He did not take back the old sim. I received several calls from Airtel saying that someone will come to verify the address and I confirmed the address and route to them. When no one came till 15th October 2016, I visited Airtel store in Chembur Mumbai and I was told that address is not traceable. I saw that my address was wrongly written and confusing. I got it corrected and again waited for persons for verification. Till today i.e. 18th Oct 16, no one visited me. When I contacted customer care they again said my address is not traceable and when I asked the address mentioned, they again told that wrong and confusing address. The person was very rude and was not interested in helping me, . He asked me to go to Airtel stores again and told that it is the only solution. He put the blame on backend team. I am surprised how they are writing wrong address when I filled the form myself and gave address proof also. Till the form was not collected from me, I was receiving numerous calls from Airtel for porting, Now they are least bothered. Such an unprofessional and poor service that the people can not read and write the name and address correctly. Shameful. I don't know what is to be done now.

Hi Team,

I had applied for corporate airtel plan for my two sim cards 3 months before

1) [protected]
2) [protected]

From the above numbers only I got correct plan for [protected].

On [protected], they have activated regular 199 plan mistakenly.

I did raise this issue so many times on below numbers

1) [protected] _ Rahul
2) [protected]_ Deepak

They had asked for documents again to resolve this issue, and I got mail from Vaishali for documents. I did submit all the documents to them on [protected]@gmail.com.

After that I had chased so many times for an update, but haven't got any response neither they have received my calls.

I am facing this issue from last 3 months. Yesterday I had a call with customer care and they suggested me to raise this issue on the emai id [protected]@in.airtel.com and I am did so. But it seems that airtel doesn't care about customer request.

I got reply by stating i am not applicable for the plan i had requested whihc is not making sense to me as i got same plan on my other sim them why can't they provide it on other sim card.

Really I am suffering a lot due to this kind of service so need your urgent assistance.

Regards,
Sameep
[protected]

MY FIRST EMAIL TO AIRTEL

This is regarding a Ref.no.is QQDSMS[protected] registered on 04-oct-2016 10:58. But I haven't contacted the customer care and received this message
("Thank you for contacting us.Hope the concern related to your airtel mobile 9791****60 has been resolved to your satisfaction.Your HYPERLINK "http://Ref.no.is"Ref.no.is QQDSMS[protected] registered on 04-oct-2016 10:58")
like this, which...

I started using the services of airtel 4 months ago and took a unlimited plan.
They gave me a rebate of 5000/- bucks and I made regular payments.
But last Month I was late and without any prior notice they stopped my services.
I was at a different place and couldn't use any airtime or Internet due to which I've suffered heavy losses .
I couldn't communicate with my people and thus stopped using the services .
Now they have sent me a bill of. 3000/- rs and that too when I've not used any services.
Please see to it.

Sir
I wish to submit that I (Dr. V. K. Goel, District Program Officer, o/o CMO Solan) using post paid Airtel number since January 2016, since 8th September i start getting problem in incoming calls and if anyone calls they listen voice message that" the Idea number is not in service". for which i registered compliant in airtel customer care on 9th September 2016. but they didn't resolved and now yesterday the appellate authority of Airtel mailed me that your number is with Idea whereas still outgoing and incoming from airtel is there and since January am paying bills to Airtel and last bill paid on 10th October 2016 (Copy Attached) and my number still showing and working on Airtel Network coming. One year ago i ported the said number form Idea to Airtel PostPaid. now I have apprehension that Idea Netrwoking Person in convince with the Airtel person deliberately/with malafide intention manipulating and misusing my number as by own the number cannot transfer to Idea from Airtel. Please I request you to look into it as its breach of my privacy and by such action my number they may use in anti social activities also as if they by without my consent and knowledge shifting my number. As I am H.P. Govt official i am more apprehensive as per today's scenario where anti social and anti nation elements are active and they using all the digital media for their activities. i feel they may also approaches to these service providers for such activities. I am requesting you to take action against Airtel regarding the malpractice and for manipulating with my Personal Mobile Number [protected]. Earlier also when my number was in Idea one of the Official from Idea done same and disconnected my number without my consent and i came to know that time also they transferring my number to some other person.

(Dear V K Goel,
Greetings from airtel!
This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].
Basis our discussion on [protected], I already escalated your service issue to your circle team and we were following up on your issue, and finally as per our team revert, the number [protected] which you were having in Idea one year back was not completely disconnected from their end, hence your are facing the issue.
Further, Our team suggested that, not to persist the problem further more, you may reactivate the number at idea operator and get the disconnection at our end in Airtel and after 3 months back you may write us for port in.
Hence request you to kindly contact with the Idea service provider for further assistance.
Currently your number is active.
Thank for your co-operation.

Yours sincerely
Indira Verma
bharti airtel limited

[protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: dr.[protected]@gmail.com Sent: 04/10/2016 05:40:10 PM Subject: Re: REGARDING AIRTEL POSTPAID NO [protected] Dear V K Goel, This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].Basis our discussion on [protected], I would like to inform you that I am escalating your issue to the concerned department and they will get back to you within 72 working hours with an update.I regret the inconvenience caused in this regards.Thank you for your understanding.For further queries, please do email.Customers touch points:Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
AANCHAL MANCHANDA
bharti airtel limited

I am very dissappointed with airtel services. I put request for porting of Airtel (Mumbai) postpaid number into Airtel (Andrapradesh) Prepaid. First off all it take more than two week for porting and after acceptance of porting request my old sim is not working from midnight of 15 Oct and my new sim is not acctivate till now. When i share this issue with customer support they just don't bother about it and didn't give me appropriate solution. Even airtel service provider not in motive to help me on this issue. It has been more than 24 hours i have no contact with others and my all activities are stop because of this.

My Name:Gopi Manjunath
My Mobile No.[protected]
Document submitted at airtel regional office. My Voter Id, PAN Card, Driving Licence.

I have called customer care representative on 3rd October has his direction I have visited Airtel Regional office and requested postpaid to prepaid on 5th October 2016 at Iyyapanthangal regional office, So far I have not got converted to prepaid almost 13 days happened whenever I called to customer care many time whenever I call representative ask me the story from beginning and he will transfer to senior officer they will make me wait for 20 mins and they say we will resolve the issue within 48 hours and update. the same i am listening from last 1 week. (Dont Airtel system shows any updates when i call customer care)

Kindly resolve the issue as soon as possible.

I had recharged on 13th oct 2016 through airtel money Rs.37 for reduction of call rate. in airtel site and airtel money page it was well written that "all local mobile calls @ 0.7p/sec validity 14 days"..
but I got cheated, I couldn't enjoy the call rate reduction so far.. As I complained to customer care they says that such recharges are not available with airtel
all screen shots attached

My mobile having airtel number [protected] has been theft today at 9 a.m. while travelling in train during jaipur to gaya. I tried contacting the number, it rings and somebody lifts the phone, disconnects and switches it off. It has happened more than 20 times. There is strong possibility that the number can be used for illegal activity as it has good amount of balance.Kindly block the number as soon as possible to prevent it from misuse. Kindly inform the same through email to [protected]@yahoo.com.

Hi,

I am Gautham Kamath from Karnataka. I am a very old customer of airtel since 8 years. I was using airtel prepaid mobile services and recently I came to US for a year project. I had a international roaming plan. But couldnt use it much. The sim is deactivated recently since a week. I have shared this number to most of the places and I need this number back. Please help me in this situation.

Regards,
Gautham

Dear team consumer forum,

i have using my mob no. [protected] & [protected] with airtel as service provider and with my family plan 1599.

on 7 aug 2016 i have requested the airtel to discontinue my family plan on my numbers and apply rs. 399 plan on [protected] & rs 599 plan on [protected] as per my service request no. 70745552

but till 24 aug 2016 they did not changed my plan and in next bill charged rs 910 extra for the period 08 aug to 23 aug which was wrong.

even to get my plan activated on 24 aug i had to call airtel 5 times on 8, 11, 14, 16 & 18 aug

i have raised a concern with airtel team in sep & oct with multiple calls on there customer care no 121, 198 they simply gave assurance that the wrong charges will be waived off.

even yesterday(16.10.2016) airtel representative called me and gave assurance that charges are waived off.

but still today(17.10.2016) they stopped my services and when i asked the reason on 121 they said the same is due to overdue payment.i have already paid 680 rs. (which was genuine charge) within due date.

i request this forum to kindly intervene and as k the service provider to immediately start my services and waive the wrong charge of rs. 910.

interaction no with airtel are [protected] & [protected](dated 17.10.2016 for 1 hr 16 minutes)

regards,
satyam shukla
[protected]
[protected]@gmail.com

I have posted this complain several times in your forum.Still my complain has not been resolved by Airtel company.So once again I have posted my complain in your forum.
Reference to your mail I have informed you that I was enjoing Rs 999 plan from 21.8.16. I was changed my plan on 8.9.16 to Rs1449/over phone but it was wrongly activated by your representative Rs8994 adv rental plan.After seeing that in my account portel I telephoned your representative and told him to rectify this.I also mailed on 11.9.16 that a wrong plan was activated in my number.But nothing happened.After waiting 48 hours I have changed it to 999/plan if it is rectified.But it was activated to 5694/adv plan.Again i call you over phone to rectify this.Your representative told me that It will be rectified within 72 houres.Again nothing happened.You can check all the conversation between me and your representative through your voice recording system.So I have no other choice except to terminate my connection.On 17.9.16 I have terminated my connection.Last four years I was your customer and not a single time the bill was excceds beyond Rs1600/

So in this context it is impossible for me to pay your absurd and huge bill of Rs14070/ which has been initiated due to your fault.Send me the actual bill amount and i will pay that

Today that is[protected] i had a message on my phone whicg offered me 1gb of 3g/4g data for 154 but after i recharged for 154 i have only got 500mb this is pure fraud if the offer did not exist why should have airtel sent the message as a special offer in the first place My phone no is [protected] and i am waiting for my 500mb of data which is promised.

Seeing the advertisements about the prompt service of Airtel, I decided to switch over from Aircel postpaid. Your following representatives cheated us:
Mr. Kumaran [protected] Mr.Yesodaran [protected]. They took all the papers required for number portability for CUG of 5 numbers, made us give aboout 12 documents signed some notarised and promised the connections will be thru in 7 days. Now they have stopped taking our calls and made our lives miserable. Please as we trust you as a reputed company intervene in the matter and restore our connections.
Regards - Omprakash [protected]

Hi,

This is to bring to your notice that we have been facing a very bad Network issue at the below mentioned address since 2 n half weeks. We have raised more than 15 complaints through call center but has not received any resolution still. Also in spite of all this the response for the same from the customer service center is very rude. You can't name it a customer service unless you mean it.

I don't think this should take 2 n half weeks to resolve this issue. Since 2 n half week there is no single strike of signal is shown inside my house we have to keep the mobile outside the house to get calls & have to run to road to answer the call. Else, the call will get disconnected immediately. We in our family out of 5 members 4 o[censored]s are using Airtel & this is what the resolution we get if we are in some serious problem.

Please let us know if you still can't fix the problem we'll at least port this numbers to better network who at least serve their customers better

Expecting a quicker reply.

Address:-

#2, Aishwarya Nilaya, Nanadanavanam B Street
Joguplaya, Usloor, Bangalore – 560 008
Mobile # :- +91 [protected]/+91 [protected]

Thanks,
Shwetha

From more then 10 years am using airte. Now they are started louting from us .. So ibrequest you to take proper action .. Just think if they lout from 1 person 50rs den from how many they can lout from laks people its upto lots of crore .. As i complain is that I got a message from airtel telling tat recharge 199 and get 1.3gb 3g data and 28 days valedity. Wen I reached 199 I just got 600mb and 21days valedity is this the way to lout ur 12years coustomer..and wen I cal the coustomer care, who don't know to talk. Their ref no is cbnrd[protected].. Hope u wil solve my problem.

I applied for a broadband connection of airtel, they came to my house checked everything, filled forms, took my documents and 1000 rs. And told me that within 3 days broadband will be installed. But when i did not hear anything for 3 days i called them. That is when i came to know that my case has been cancelled. No one bothered to inform me about it. Then i asked for my refund. They told me i will get a call and all i will have to do is tell them my account number and money will be transferred. However i didn't get any call, i called airtel and explained to them what had happened. I got hung up on several times while i called customer care team. Finally i was told to raise refund request and i did - aor917b1b - but still i have not received my refund.

Airtel being a great organization in telecom industry is just a fake..these guys are good when we are to take the connection but they dont obey their words for service,
its about 10 days i gave complain to shift my connection but there is no response for any of them
these guys are scams and i would like to inform everyone to take any local connection in-spite of taking airtel.
please take some action against them..specially customer care people...they are crabs and due to their bad behaviour airtel is going to get down...
thanks and regards,
nikita

I am a subscriber having mobile no. [protected]. i recharged my account with Rs. 153 on 12.10.2016 (night) for availing 1GP 3G/4G Date for a month. on 13.10.2016, i have noticed that the data balance became zero, without availing the data. It is noticed that the data amount has been arbitrarily deducted by Airtel. This was the second instance.
I contacted the customer care service and asked the data usage details but they are refusing to provide the details.
it is therefore requested for your kind intervention by directing the concerned to either provide the details or refund the data balance amounting to 971 MB

Dear service team,

Hi, this is ms. Debdatta from delhi having airtel prepaid connection no. [protected]. I lost my mobile yesterday evening, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Debdatta