Airtel Complaints & Reviews

I tried doing recharge for my airtel prepaid mobile [protected] online from my airtel app online recharge site with txn id[protected] of rs 100. The money was debited from my account but i did not receive the recharge. Kindly refund my money or get the recharge done. Resolve this as soon as possible or i will be forced to take strict actions against this...

Hi,
My landline no is [protected](not active now)

I have cancelled my broadband connection before the billing date and I'm supposed to pay one month bill only. I discussed the same with customer care and they are asking me to pay 2 months.

I keep on getting the calls for the same. Hope you can resolve this asap

Hello,

I recently received UPC code from reliance & i wanted to port to airtel
Pratik Ent.(Kandivali) approached me for airtel servicing, they took procedd fees from me took necessary documents but now are not porting me to airtel and even avoiding my repeated request.
It seems that after taking servicing fees they are not intrested in anything else strong steps shud be taken against such entrprises who try to damage goodwill of airtel

Very bad experience from airtel before entering airtel...

[protected]

Have applied for Airtel Broadband connection in the month of July and have submitted all the documents and paid even Rs.1000/- in cash after the confirmation from Airtel that it can provide me the connection in my area.

Then after we are not getting any information from Airtel. When ever we call the customer care they are telling us the new stories and process. And still now i.e. November end also they failed to Refund the amount back.

I have called the Airtel customer care, so many times but no use. We cant talk with the same member again. The story is starting again from the first saying that profile has not been created yet.

Only my Phone bill is going high by calling them again and again. They have taken the cancelled cheque leaf scan copy also. But no use. The thing they dont have any information with them and they are not ready to answer properly. Every time they are promising that i will get a call back from Manager and amount will be credited in 24hrs. Which is always a false promise.

Airtel is charging penalty to the customer for even 1 day of late payment. What is the action if the Airtel itself is not paying/taking too huge time. I want my refund back with a penalty. I have already spend so much money on my phone bills by contacting them.

I have the recent complaint number also with me which I have raised recently on Nov 24th.[protected]

COMPLAINT AGAINST AIRTEL MONEY!!!
I write below mail to airtel money:-

Good day,

Please note I tried to deposit some amount of money in my airtel application account on13th Nov. 2016.
All the transactions were made towards Airtel Money 1000, 2000, and 2000 respectively. And none of them was successful. Kindly endeavour to return my Rs. 5000 back in my wallet.

Shall be highly thankful to you.

Ch. Off. Pankaj Sharma

[protected]

Please do the needful. I have been trying from last so many days, iam still waiting for my 5000 bucks to get back in my account. Below mail which I had received from icici bank, is for your ref.

Regards,

Chief Officer

Pankaj sharma

[protected]

Sent from my iPhone

Begin forwarded message:

From: [protected]@icicibank.com
Date: 19 November 2016 at 4:45:03 AM IST
To: sharma.[protected]@gmail.com
Subject: Re: 0007RaC2TSUFCT06:Claim towards unsuccessful transactions

Dear Mr. Sharma,

Greetings from ICICI Bank!

With reference to your e-mail, we inform you that the debit transaction of INR 1000, INR 2000 and INR 2000 has been successfully debited and transferred to biller AIRTEL with the reference number S[protected]INR 1000)/ S[protected]INR 2000) /S[protected]INR 2000) November 13th, 2016.

Hence, we request you to check with the biller for status of funds.

Further for any unsuccessful transaction at the biller end funds will be returned to your account within 7 days.

You may also call our 24-hour Customer Care to get your query addressed. For contact details, please refer below mentioned link:

http://www.icicibank.com/nri-banking/RHStemp/contact_us.html#T-1

We look forward to your co-operation in the interim.

Sincerely,

Navarathan,

Customer Service Officer

ICICI Bank Limited

Dear concern,
I would like to change my mailing address due to shifted in new house, you are requested to update my new residential address in your database system..

New address:-

House number 48, 2nd floor, 2nd stage
Dasappa layout
Opposite : manipal center
Ramamurthy nagar,
Bangalore 560016
Karnataka

Hello,

I am getting prank call from [protected] number, he is talking in very bad manners. I have purchased this number around 2 month back but now getting call from the above number. He is taking so Bulgar language. I wanted to make sure please do some necessary action on the above number. Person who called me asking about the location to meet me... I don't know who is that person, i told him multiple time please get in touch with Airtel... This number is allocated by Airtel to me but don't know how he got my number.

Thanks

Kindly send me the pdf receipt for the postpaid payment made to no.[protected] code transaction is no.[protected] Dt.28.11.2016 for the amount 256. Since the same is required to get changed from postpaid to prepaid services of the cell number mentioned above. I am claimong the receipt since the payment is made by me from my credit card and airtel money valet.

28.11.2016 at 2.30 pm, I recharge my mobile through on line easy recharge, but it is not successfully recharged. since this is was happen last two times.
And the details are given below:

BIL/[protected] Rs. 90
BIL/[protected] Rs. 158

After complete the on line recharge message displayed as successfully recharged. but the rechargeable amount has not credited in the respective number. Kindly arrange to credit the talk time to that number at the earliest.

mobile no. [protected]

Sir due to my mistake i recharge of Internet pack in my number @43 1gb 3g night internet pack for 1 day from my main balance .so i want reverse it & get to my balance return in my main balance .Recharge Date 28/11/2016 & pack validity 29/11/2016(this pack valid 12 am to 6 am 29/11/2016). Kindly Please Refund Me because I am used alredy another net balance in my other airtel number.I was generally checking some offer and this pack by mistake activate.

This is in reference to the phone number [protected] (Cocp, schneider vadodara). It has been 10 days since i have submitted my kyc documents to your representative. I had been told that the entire process of porting out takes about 48 hours! I contacted the customer care today only to know that the porting out process has not been initiated yet!
Now if i try to contact your representative, i am receiving a very unpleasant response. Kindly, look into the matter.
I have attached the contact details of the representative for reference.
Contact no. : [protected]
[protected]

Hello Sirs,

Airtel account number - [protected]

In Nov 2015 I decided to disconnect airtel dongle (broad band internet connection)
I called airtel customer care and asked for procedure. They asked me to clear pending bills and call them up again to request disconnection.
I cleared pending bills at end of billing cycle and put a request to disconnect
They took the disconnection request but raised invoice for next cycle even though I have not used the internet.
I called airtel again and they again took another disconnect request, but raised invoice again for the next billing cycle.
Airtel collection agents kept calling me and I replied, that these invocie were raised after disconnect request and for no usage

In Nov 27 2016 (After a year) airtel send me a mail informing to pay up rs2445 or face legal action..

I have paid all the charges for the data used and upto the disconnect request.I have the request numbers with me.

I find this as unfair practice and cheating.Please help in resolving this issue

Regards
Krishna

The phone is not working, from the begining date i have not call any single call, because there is no dial tone, & for more than
two month there is no net[protected].D.K.Das.B-38 ramdutt enclave
uttam nagar.New delhi.I have paid my bills in time regularly.Today i have made payment rs 1563/- without net against the phone no[protected]. Please look the matter.

The number of times I have called the Airtel Customer Care to speak to some of the most incompetent people in the world is just countless. I have set up a business in Coorg and there is no proper network connectivity at all, so this is literally affecting my business as all the customers who have stupid airtel connection are unhappy as they cant use internet or call anyone. I have called airtel and spoke to people who keep brushing it off saying its not our department and keep forwarding the call only to speak to lesser competent people. and the scam of the open network is unbelievable!

Our Prepaid phone number got deactivated stating documents not completed. Although number is been used from last approx 7-8 years .we got SMS from Airtel that on 28th number will be de activated if documents are not submitted. We submitted required documents on 26th but number got disconnected on 27th without any reason. The number was in need but airtel doesn't helped.

I am airtel prepaid customer from Punjab for three months. having number ([protected]) I have 2 problems that, the first one is when i send message, your message lis not sent will be the response and second problem is l am not in Punjab. seriously I want to remove extra roaming charge, because, l am in Pune right now. Make available my phone to Pune area.

Regards.

In reference to the sms and personal call on date for non payment of the aforesaid bill from your good office please note the payment of Rs 918 vide check no. 015986 dated 15.11.'16 on union bank of India have been paid in your Airtel drop box Rashbehari Avenue (Kalighat) on 16.11.'16 favoring "Airtel relationship no. [protected]".
Please be kind enough to look into the matter and act accordingly.

Regards,
Probir Kumar Dey

4G Airtel dongle no: [protected]

From[protected] to[protected] my data usage was 2.40 GB.
My plan was upgraded last to last month to 6GB .
But still i got SMS and mail saying that 90% of data is completed on 25th November.

Please explain this. This is totally insane and non acceptable from reputed company like Airtel.

I need proper explanation with compensation.
Attaching snapshot of the dongle usage data shown at this period for reference as proof.

My number is [protected] (Home network-Kerala). I was using the connection for quite a long time and I am one among the most patient customers of Airtel.

This is the first complaint that I am registering against (anyone/ thing), so bear with me if I am writing in an informal language.

I am using a 4G data plan for quite sometime and the usage limit as per my plan was over before Nov 12, 2016. I purchased some "Smartbytes" while my monthly data was over and still was not able to get the 4G connection. I called the customer care on Nov 12th, 2016 and as per the communication with the customer care personnel, I understood that this so happened as I had utilized all my monthly datapacks and the 4G was shifted to 2G automatically. I specifically mentioned that I will be out of India till Nov 17 th, 2016 and requested to resolve that.

Once I am back to India, the issue was still on. But I waited till 22nd Nov, 2016 (I was patient enough not to call up again as my bill cycle is starting from 21st of every month and expected that I will be through with my 4G datapacks)
Nothing has happened till 25th of Nov, 2016 and I made a call again (around 8:30 PM - 9 PM IST)to the customer care and reported the 4G issue (made the call from Chennai - Near to Sathyabama University and on the way to Velachery). I told him about the issue that was open on Nov 12th, 2016 and was shocked to hear that the issue was given a "closed" status because I was not available when the airtel personnel called. I haven't received any information via sms too. The customercare personnel on 25th Nov, 2016 also promised me that the issue will be resolved with in 20 hrs time and I was relieved with that. I am just copying the message that I received:

"Reference no. 72644661 for your airtel mobile has been registered on 25-NOV-2016 20:22. The same will be closed in 20 hours. For status update, SMS SR (ref. no.) to 121"

I returned to Kerala on 26th Nov, 2016 and checked the status again at 3:40 PM and the message showed as below:

"Reference no: 72644661
Date- 25-Nov-16
Status- Open
Now manage all your airtel services at one place with myairtel app. To download, click www.airtel.in/myairtel"

I then called the customercare for status updation on the issue and I was told that the team was working on it and will be resolved within 4:30 PM-5 PM. I waited again.

Once again, I checked the status at 8 PM and got the same message as mentioned above. I called the customercare again and enquired the status. The customer care personnel told me that the team was still working on it and promised me that I will be getting a call by tomorrow (27/11/2016) afternoon and will be resolved.

Today (27/11/2016) at 10:10 AM, when I am at Kozhikode city (Kerala state), I checked the status again and no change in the above status were observed. So I called the customercare personnel and explained all the issues once again and the call was transferred to senior level. The response of that person was terrible. He told that he cannot solve it immediately and will take another 24 hrs to resolve it, whether I continue with the same Service provider or not.

I wonder what these people were doing from the 1st day that I had registered the complaint.

I have been patient all the time waited for a longer period (Nov 17th - 27th) and no way in a position to pay bills for the services that I haven't received from them in this period of bill cycle and I would seek your help for porting this number to some other network which offers some excellent 4G connectivity with less overheads to customers and swift response in solving the problems(if any).

These guys are supposed to be there to help the customers and for our satisfaction but instead this is what we get. There are plenty of online reliable sources which say that the network operator is the one who blocks the imei no not the phone manufacturer but then these customer care executives give me this well rehaersed answer again and again that it is not in thier power. Im done with airtel now. Worst Service provider in the country.