Airtel Complaints & Reviews

Amount deducted from bank but failed bill payment with airtel. I have made airtel online post paid bill payment on 20thOct 2016 Amount got deducted from HDFC bank .payment successfully . Money deducted from my HDFC BANK . But from airtel side they said money not reached them.and the transaction has failed. I have not received any refund to my bank after that. This is scam by airtel. Bank : HDFC Narration: [protected]-CITRUSAIRTEL Ref No. :[protected] Dated: 20th Oct 2016 Amount : Rs.791.20 Transaction failure number from airtel : [protected] Kindly look on to the issue and resolve it asap.

Name : Abdul Kareem
State : Kerala
SIM no :[protected]
Mobile no of the new SIM : [protected]
It is more than 3 days since I purchased the SIM for Rs.50. The shop keeper from whom I had bought it, had assured me that it would get activated the next day. This is the third day, I am contacting him because of the issue. On each occasion i saw him calling one or two numbers and talking about this. The issue is still unresolved! Just about half an hour ago, when I was with him, he made two or three calls and with bewildered looks tells me that my papers are reported to have been NOT reached the office concerned. The fellow is worried and I am exasperated. Meanwhile I bought another SIM from idea . I think idea is better in service matters. My contact number is [protected].

Please dont consider taking Airtel DTH Connection. The Customer care response is very rude. My DTH Customer ID is [protected]. Initially i have raised a enquiry request on 28th Sep for new aitel DTH connection through airtel website. Aitel customer care guys called me and told the plan of 5500 per annum (South and Mega38 HD 12M KAR COD) took my address and told their dealer will contact me. On 30th I have got a new connection and i have paid 5500 for 1 year plan. When i have called the person who took the money for activation he told that the plan got changed and i need to pay another 1500. I said i am not intrested and need my money back. They said to contact customer care. Airtel Customer care guys didnt respond properly and they said i didnt pay amount directly to airtel and to collect it from dealer. I am not aware of the dealer as airtel has send them to me. He's not responding properly. Still now i didnt get any refund and not sure i will get that amount back. Even contacted the airtel escalation desk but no response.

Please opt for any other services except airtel as even the explination of plan details and charge is different

Inspite of various complaints - your company is deaf and dumb. i am charged every month 1900 to 2000 per month where as my plan is of 399. every month company is sending same bill rest last 2 months i intentionally not paid. who is responsible for this sky type bills. and company is threatening to file case in delhi court. i paid the uptodate bill. company is giving same answer daily, plz refund me 6500 and 10000 for harassing me for 2 month.s i have not seen this type of poor customer services.

I applied for Airtel Broadband on 5 October, 2016, but its been 15 days and no connection done yet .

Sales representative doesnt picks phone and even if he picks he keeps on stalling the connection date citing some issue or other .

I have lost all my trust on Airtel, and just hoping, if I can get my money back (Rs 1000/-).

This is very irritating. How difficult it is for you to give broadband. If you cannot give then don't advertise.

My airtel service is not yet enabled even after submitting the required docs on 18oct2016 at airtel chandanagar hyderabad store. when i checked with store people they have suggested me to check with the government to know when my service will be resumed. the most pathetic situation i ever faced, how careless the service provider is. my mobile number is linked to all the financial services now i couldn't do any transactions because of the service suspension, i waited for 3 days and even after that i had to face a situation like this. this is really bothering me. they should be taught a lesson

I applied for Airtel Broadband on 5 October, 2016 (CEF no : 4856334), but its been 15 days and no connection done yet .

Sales representative (Ph [protected]) doesnt picks phone and even if he picks he keeps on stalling the connection date citing some issue or other .

I have lost all my trust on Airtel, and just hoping, if I can get my money back (Rs 1000/-).

While taking the connection they have promised for two months free 20GB data. and the billing will start after 2 Months . Even when i have not used for the last month still they have charged bill for the month. Customer care are not ready to stop the connection on my personal request. what type of service airtel is providing not able to understand.
The contact person from whom i have purchased the device is airtel 4g wifi router, they are not responding to the call.
Airtel is the worst services provider. i am in requirement of settlement no one is responding from last month and charging bill amount for month.

Service = Airtel Digital TV
Issue = Incorrect charge of iCooking Top up

Desc: Without my consent, a Airtel agent activated a top up on my account on which extra balance was lying. Unknown to me, money was getting deducted from my account. This was activated I am told on June 5 2016. They don't know or wont tell, who activated it. I only discovered this issue when I visited my account to recharge my digital subscription on 17th october 2016.

The agent I spoke to on phone told me I was charged 300 rupees and same will be refunded in 48 hours. When I did not see a refund, I wrote to them. Got many responses, the gist of which is, that they will refund 184 rupees only, and that because they issued me a 25 rupee refund as a goodwill gesture (for a different unrelated issue) on 23rd september, they cant issue another refund for next 30 days! Therefore I should call again after 23rd october.

I DON'T UNDERSTAND HOW THEY CAN MAKE A MISTAKE ANYTIME AND TAKE MY MONEY ANYTIME, BUT THEY CAN'T RECTIFY THEIR MISTAKE AND REFUND ME MY MONEY, BECAUSE THEIR SYSTEM DOES NOT ALLOW THEM TO RECTIFY MORE THAN ONE MISTAKE A MONTH?

Hello Team,

I want to convert my below mentioned number from post paid to prepaid.

[protected]

The first request i made is through customer care and they asked me to go to nearest airtel store.

Last Saturday I visited Airtel store in Mantri square mall bangalore.

They asked me to get the address proofs those are submitted to Airtel when i took the sim for which i told i have my pan card with me so that they can accept the same for conversion ut they insist on submitting the same proofs (May be i am not the same guy who i have taken the sim).

I said yes and i visited Meenakshi mall Airtel store with my original passport.

I want to mention an interesting issue occurred at the Airtel center Meenakshi mall.

When i asked to take a request to convert my postpaid to prepaid they asked me the reason for which i gave them my reason (why airtel not asking us when we convert prepaid to postpaid).

The store guy checked something and asked to come again on 22 nd of this month as my billing cycle completes on 21 st ( what stopped them to take atleast the request to convert).

I asked them to take atleast a pre-request as i am not so free to roam around airtel stores to do this little work which I believe is very simple.

Store guy said no we cannot take a request and asked me to come again on 22 nd.

So am i that free to come again and again to airtel store to complete this process?

The other thing i asked the guy to check the possible ways to do this thing the same day so that I may not be roaming around the store.

Store guy said recklessly without even trying no other way.

I asked for the escalation matrix to get my query solved so that i can get better support.

He didn't even assisted me with a number but he simply gave me this email address.

I am contributing 5000 rs towards Airtel bills every month from the last 3 years and I am a airtel customer from 6 to 7 years.

I think i deserve a better support from Airtel when i asked for help as I am participating in your growth for the past 7 years.

In this scenario I didn't even got basic support and i got this gift from your store person for which i am very happy.

May be its time for me to switch to another operator and participate in their growth may be i can get better support.

This is one of the worst scenario and i need a explanation and want to escalate this to the highest level so that people like me get better support.

If you start loosing loyal customers like us may its time for airtel to switch to a different business.

I want my issue to be resolved nevertheless of the bill generation date and my bill to generated on pro rate bases and i want a call from airtel authorities explaining why i have to visit the store for this simple job.

I want action t be taken on airtel store Meenakshi mall bannergatta road Bangalore so that atleast from now people like me can get prompt response and quick help.

Please find the attachment of my proof submitted when i have taken the sim.

Please let me know if any additional information required.

If not taken any action I will not hesitate to proceed legally.

Thanks
Samanth
[protected]

I recently upgraded to my airtel to 4G. And now I am in Delhi in roaming. The problem I am facing is that as soon as I enable my mobile data, the networks disappears. This never happened before this when I was using the 3G sim. From that till I restart my phone the networks are not available. Further they are providing a 2GB data but how the hell can we use it when we are unable to get your network.

I have activated my roaming pack on my [protected] airtel num 57 rs rate cutter for 28 days.. its still 3 rd day., i am charging amount while am in roaming for both out going calls and incomming calls.. i have raised a complaint against airtel.. but no use.. no resolution still now.. will they credit back my amount which i have lost during the entire period of time

For the number [protected]
Please see the attachment and tell me which retention scheme has been given to me . I am really disappointed as in the telephonic conversation I was told by your retention team that I will be given Rs 100 bill discount. Have you given it ? Then why you have given me wrong promise? I request you to see the service request No 71823547.And explain it to me.

We, are maintaining more than 10 landline connections in our bank branch. Its been more than 5 months, since half of the landlines are disrupted. Besides numerous telephonic complaints to the service provider in the area- he has not made any engineer visit in the branch. We had telephonically conveyed our long pending grievance to each one in the escalation matrix, and each one of them, promised an engineer visit asap, but no one turned till date even after 5 months have been lapsed since we are facing the issue of disrupted landlines. Once we had requested the lineman of bsnl, to see the technical fault in one of our phones, and he generously helped us, and that is how, one landline was put into order. Its a matter o[censored]tter shame and display of highly unprofessional behaviour on the part of airtel, who have failed to address the long pending issue of our branch. Why do they not, have a tie-up with bsnl????? atleast they are understanding the concerns of business houses and individuals alike? no matter how many times, we complain about the laxity in dealing with the issue- it seems like it is falling on deaf ears.
Being a branch head, i even told the area mgr, who comes to collect the demand drafts of landline bills (ones that are not in working condition since long) that, we plan to change the service provider as we do not think taht ppl in airtel are competent enough to address the issue- to which he blankly replied- just send me an email- and i will get the entire connections disconnected today itself.

Its high time- airtel reconsiders- whom they are hiring- and what is the level of service being provided to the customers.

Highly shameful.

Dear Sir,
I am using Air tel number [protected] since 2014.

I am using this number for Data.
Every month I am recharging 259 or as per my requirement with out fail as on Sep.

On 23 Sep suddenly stopped my number and the reason was I am not using this number last few months.

I have submitted all the my recharged details as on 23 Sep 2016.
Still my number not activate after several remainders.

My complaint number is [|BAL|Ref37005376|] APP MAIL PREPAID - [protected]

My alternate mobile number is : [protected] or [protected]

This is for your Information please and do the need full .

With Regards

B Ramanakumar

My cash back plan expired 2days back, but after i expand and renewed the activation, i even get activation reply for ectention of onother month, since two days i didnt get back that the said cash back and i lost more than 400 mb, it makes me feel iam being cheated, today i even call up customer care but afer taking much time to keep hold collecting information as i was told, but hanged up,

Tora mae ke airtel tum mera paesa kue nahi beje tere bap ka paesa tha jo mere sim se paesa kat liye 15 rupees jaldi bhejo nahi to jan lena mai abhi port kara lege apna sim idea me sale psesa haram ka tha kay jo kat liye aur mera neatpak hote hua bhi tum mera paesa kata aur tuhare customers ke pass call karne ke bad wo bolta hai ki apka netpak khatm ho gaya tha magr mera net pak khatm nahi ua tha to tum sab bina matlb ka paesa kau katne rhte ho customers ka sale katora leke bhikh mago bolo dede ram dilade ram dene wala sita ram chilr to mil hi jayega

I do have a postpaid connection with Airtel from past 3- 4 years. I do have a child connection with Airtel which is Prepaid Mobile.

I need to change my AIRTEL CORP PLAN to AIRTEL MYFAMILY plan, for which i have given a request to change the Prepaid mobile to Postpaid so that i can use two numbers in the same plan(to use my family plan all the numbers should be under postpaid connection). I had raised a request for the same on 7th of October in the Airtel Store regarding the same. After 3 working days i got a message that Verification process is completed and the new sim is active, but still it is not active. i reached out to customer team morethan 15 times but no one responded. i had even emailed the same to Support team which they told to take the connection again by submitting the documents. i had submitted those documents again and after 24hrs i have got a message that your verification and connection cannot be given, please walkin to nearest airtel store.

The same drama is continuing from past 14 days. No one will accept this, being a leading provider you should not do this kind of poor service to the customers.

If any more clarification is needed please revert on my mobile.

Requested to remove all data plan on my mobile number as don't want to use net on my mobile. Explained to representative on Customer care as well as removed from the payment portal (Manage services).Fraudulently uploaded 7GB plan on my mobile & in spite of requesting time and again never removed the same till I requested to discontinue the services.

Dear service team,

Hi, this is jitendra kumar from chennai, tamilnadu having airtel prepaid connection no. 0091-[protected] (jharkhand sim i m in roaming). i lost my mobile today morning around 9.45am n, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (if possible, with the balance amount from my previous sim). i expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Jitendra kumar
Chennai tamilnadu-600088
Mail id - [protected]@gmail.com