Airtel Complaints & Reviews

I have raised a request for postpaid to prepaid conversion of my existing number. They deactivated my postpaid SIM services perfectly but not activated yet my prepaid services.

There is no proper number to speak to customer care. when tried to call[protected] it gives a message like thanks for taking BJP membership and followed by membership number. Why the hell that message came.

i have tried all the numbers from the link http://customercarecontactnumber.com/airtel-customer-care-number-toll-free/

in IVR there is no option to speak to customer care representative.

Please provide proper service to customers.

Dear sir/ madam,

I am Sikkandhar. I am using Airtel broadband connection. Fixed line no: [protected].

When I joined they given a introduce welcome pack offer for 75gb unlimited data plus unlimited local and std call for a value of 1099 INR with inclusive all fairies.

the billed amount was excess. I made a complaint in Express avenue branch Airtel office. They promised me the bill will auto adjust. But I am receiving a massage a due amount is pending. I can't accept. It's full and full unprofessional cheating behavior.

I already paid 1000 plus 100 for fixed installation charges for the welcome pack offer of 1099 INR. And also paid one month usage charges.

I will pay only1099 only. I can't pay apart from that money.

Correct the bill amount. I am getting irritated from your unwanted process.

Please correct the issue. I am disturbed a lot by your service. I want to close the broadband for your worst and irritating behavior. Dear sir/ madam,

I am Sikkandhar. I am using Airtel broadband connection. Fixed line no: [protected].

When I joined they given a introduce welcome pack offer for 75gb unlimited data plus unlimited local and std call for a value of 1099 INR with inclusive all fairies.

the billed amount was excess. I made a complaint in Express avenue branch Airtel office. They promised me the bill will auto adjust. But I am receiving a massage a due amount is pending. I can't accept. It's full and full unprofessional cheating behavior.

I already paid 1000 plus 100 for fixed installation charges for the welcome pack offer of 1099 INR. And also paid one month usage charges.

I will pay only1099 only. I can't pay apart from that money.

Correct the bill amount. I am getting irritated from your unwanted process.

Please correct the issue. I am disturbed a lot by your service. I want to close the broadband for your worst and irritating behavior.

Whenever i am in roaming the callers get a message "the number doesnt exist", i have reported this problem to airtel and everytime they say they have fixed it, but problem still persist. Every time they solve it temporarily.
This problem occurs only when i am in roaming. The no is [protected]
I am tired of calling airtel customer care. There is no point calling customer care.

The Airtel 4g hotspot is not able to connect to the internet from 30th September 2016
The hotspot just shows the orange light for the signal. The power light shows green. Since the internet connection is not being established, signal light is not green but is continuously orange from 30th Sept.

The hotspot is in use from feb2016 and was working okay till 30th sept2016.

Sir,
i am p sandeep kumar as i am the consumer of airtel mobile service provider (mobile no .[protected]) from last 3 years, i want to register a complaint against airtel and its cusotmer care regarding "a high voice call charges of 2 paise for 1 second(local calls)" instead of 1.6 for 1 second.I registered a complaint regarding high voice call charges to airtel through 121 voice call customer care but the customer care executive was not giving a certain reason for high price deduction instead of that they are putting my call on hold without any notice.
So i request you sir to take a certain action regarding about this and resolve my problem as soon as possible .

Thanking you

I had requested for a new micro 4g sim from airtel. The same was delivered to me yesterday and i had sent the activation message as instructed. I got a confirmation message saying activation has been intiated. But till now, the sim card is not active (No range) whereas my old sim card has been de-activated. I'm unable to contact airtel customer care also. This is resulting in a lot of difficulties.

I started getting late payment calls from 2014 april for another person known as dhananjay from customer service executives. I repeatedly tell them, this is wrong number, but i get so many calls repeatedly. I was pregnant then and had cried and begged to stop them calling since it was very much bothering me. After lot of struggle, i even threatened them, i'll complain to the police station. After which the number of calls came down. But still the sms comes. I kept ignoring. Now latest, i get automated calls continuously for late payment, which is again for the same person. I get sms too. Please help me stop this. This is really frustrating. I need compensation for all the tortures i went thru these many years. I cant stay silent even a day more, if this continues.

[protected] is my previous number and it given to someone else then it became unavailable now. It is registered for my aadhar and i could not do any changes in my aadhar due to that number.
I have submitted my proof for that number and how company can give that number to someone else without my knowledge. There is no notification regarding this to us.

Hello,

I am shivam my mobile number is [protected] in month of november i had port my my number from up west airtel prepaid to haryana postpaid in that i had activate data plan of 175. And in next month i deactivated that plan by calling on customer support but in next bill they again charged data pack rs and also added wrong charges of rs300 which service i have not use if call them they are not providing me right information and they had closed my number. So want settlement on by bill. And please take action on them so they start doing frauds with there customer...

Thanks b
Shivam gupta
[protected]
Shivam. [protected]@gmail.com

Namaste,

I have a airtel prepaid sim which i am using for more than 4 years and when i try to make an outgoing call constantly annoyed with this pre-recorded message "you are not allowed to call this number". I have asked my friends to check with their service providers and their service providers have confirmed that there is no issue at their end.

I have raised a complaint with airtel as well. Every time i...

I buy an airtel sim and and i having it but i buy a phone in that game the game need subcriptio and i subscribe it but after that my subcribtion charges 85 rs which is a big amount. My complain is that your airtel company charges money without my permison, my request is that before charging an amount from my account you should verify first an refund my money that has been charged.

Thanks

I had given all my documents alongwith cheque towards broadband activation fee of rs 1000 to airtel executives name vikas - [protected]. He took my papers, but till date connection is not activated.

From 29th sept, vikas stopped answering my calls. He gave me no. Of manish ([protected]) through sms and asked me to contact manish.

When i tried manish, initially he answered the call on 3rd oct and updated me that broadband will be installed today i. E. 4th oct. Today i am trying to reach him, he is not responding to call. Even after dropping sms to him, he didn't respond.

Now at 4:45 pm, i tried manish's no. Through alternate no. And he responded to the call. Instead of dealing with the problem and providing a solution, he started arguing.

This is the treatment that we have gone before activation, not sure the level of service which will be provided post activation.

Even after writing to mr. Gopal vittal on his email id, my problem is not resolved.

While airtel 's accounts team is efficiently working and was quick in debiting my account for activation fee. Airtel customer service/ technical team has not bothered to take any action for activation.

Hi,

I took a airtel 4g sim on 5/10/16, i was promised that it will be activated within 24hrs, but till now it is not activated, i visited the airtel service centres but they did not take any action sincerely, kindly take any serious action otherwise I have only one option: to terminate the connection
I cannot wait longer, we demand that airtel provide reliable customer service

Amount of 1600/- deducted two times from my icici bank account but only one time payment has been posted against my airtel postpaid bill.

My mobile no. - [protected]

I have sent almost 20 mails to the airtel postpaid customer care team, shared with them my bank account statement showing that amount had debited been twice from my bank account and till date no credit of 1600/- has been given to me.

I have forwarded them the mail from icici bank that bank has already declared payment was successful.

Still airtel is not refunding my money

My number [protected] should be fully deactivated I don't need this sim anymore in my sim there is no supprt of 3G or 4G, no APN showing No Access point Showing it's just a waste of time I took a new jio so plsss I need this urgently deactivated plsss this airtel network gets me angry my balance gets zero pretty fast I don't knw where the hell it goes

Since last one month i am facing this issue. I have applied for porting of three numbers into airtel postpaid connection, out of these three only one has been activated but rest of the two are pending since last month. I don't know why they are taking so much time in verification as all the sims are in my name only. One of my number which was activated last week was already verified.
Now i am really fed up with this airtel service. Customer care people are saying contact retailer & retailer people are saying contact customer care.
Earlier my reference number was 71786813, now they have given a new number 71835861. But no action hasn't yet been taken.
Everyday these customer care people creates a new request with no solution provided to the customer. But still there is no response from neither the retailer nor the customer care.
The only number got activated was [protected]. I request you to please this issue.

Regards,
Amit das
+91 [protected]

Hi,
I am using Airtel mobile number[protected]. Now I changed this number to postpaid. Earlier it was prepaid. When it was prepaid, I recharged thru Airtel mobile application 2 times each Rs.250. But it did not get recharge. I compliant to Airtel customer care and also Airtel store at Ayyappanthangal, Chennai.
They said there is no track for the payament. So, I reached HDFC credit card and got proof. I sent that also. But, still they didnot take any action.
Also, now my outgoing call is going out after over due message by airtel.
It is irritating me.
I am trying to resolve this issue for the last 2 months. There is no proper response. I am frustrated. Please help on this issue and get back my Rs500/-.
Please as soon as possible.
Thanks,
Ebenezer.

I already raised a complaint but since i am not able to track the complaint as a separate complaint in this site, i am adding below all the comments again here so that i can track it. I have updated below my conversations and the airtel replies . I have also currently sent a recorded conversation to airtel since they requested it. I have also requested airtel to check the recorded conversations that took place during mid april. I have provided the phone number from which i called and also the phone number to whom i called for closure. Airtel person said he will check and get back asap.

Updated by Manikandan Radhakrishnan, Oct 05, 2016
We were using airtel broadband connection and we closed the connection on mid April. The account number was [protected]. Connection was in Radhakrishnan name and I am his son Manikandan posting this

During that time. we called airtel and they mentioned we will close the connection but we will just keep the line so that if someone wants we will transfer it to someone else. WE clearly said we want to close and move on. The airtel person said " You dont need to pay anything sir. We will just keep the line. For you connection is closed by mid April itself" For that month airtel charged half the amount bill which is correct since we closed in mid april itself.

But we still got the bill for May/ June / July/ August from airtel.

Every month we called airtel and escalated the issue and everytime airtel representatives clearly said the mistake is on our side and we will close it. You dont need to pay anything sir. Please ignore the bill.

Then during August month time, i contacted Kavitha (Identification no[protected]

through the phone number[protected]. She clearly mentioned "You dont need to pay anything sir. I will send info to billing team"

Then on sept 4th airtel called through the number [protected] and told us if we dont pay the amount in 2 days we will file a case in court.

A person came to our home by the name of Murugan ([protected]) and collected the amount of Rs.1534 (This amount which we need not pay at all). The bill reference number is 4972304.

I again contacted Kavitha and she said she will check and get back regarding this since this is not correct. Today she and her manager Joshua says they cant do anything regarding refund and asked me to send a mail to these mail ids.

I have contacted airtel regarding this for the past 5 months continously and airtel has clearly stated in every call we need to pay anything but finally sent a person to home and collected the amount.

We want refund of the amount since we need not pay at all. I am not able to contact the nodal officer through phone numbers since the account number is now not active, calls are not going through.

I have all the recorded conversations i spoke with Kavitha on this. If you want to check you can check the recorded conversation from mid april on this account number and you will clearly get to know the details. We are looking at moving onto consumer court if we dont get the refund from airtel.

If airtel asks to pay only half the amount for april since connection is closed in april itself, why are bills sent for remaining months. We were clearly said we dont need to pay anything and connection line alone will not removed for another 2 months so that if someone asks airtel will provide it to them.

The above was sent as a mail to nodal team. they requested to send scanned bill as well as the recorded conversations. I sent everything i had but finally they stopped replying to the mails and they stopped calling me. The nodal team says "They cant check recorded conversations".

Whats the point of recording each conversation if that cannot be checked back. We have been cheated by airtel on this and nodal team has been really worst with their replies.

Thanks
Manikandan
Airtel Customer Care's response, Oct 05, 2016
Dear Customer,

This is with reference to your post dated 5 October 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Airtel Customer Care's response, Oct 06, 2016
Dear Customer,

This is with reference to your post dated 5 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Updated by Manikandan Radhakrishnan, Oct 06, 2016
As requested by the person who spoke to me i have sent a mail with the recorded conversation. The person who spoke to me spoke from the number [protected]. He also mentioned that he will check the recorded conversations from airtel end and then call me back again..

Thanks
Manikandan
Updated by Manikandan Radhakrishnan, Oct 06, 2016
The resolution detail from airtel is that they will check the conversations and get back to me at the earliest.

Thanks
Manikandan

I have recently converted my prepaid mobile no [protected] to post paid. despite email verification been done, my first bill has not been received into my email id [protected]@ymail.com. i have also sms updateemail but still the issue has not been resolved.

My second mobile no [protected] is also linkedup with my main no ie [protected]. the email id for [protected] is [protected]@ymail.com

I was billed for my prepaid number [protected] and the same was debited from my account through smartpay option of my HDFC credit card as earlier my number was a postpaid one.
I have changed my postpaid connection in the month of August 2016.
Last time they charged me for internet charges which they found irrelevant and refunded me the extra amount which was charged as a talk time. I agreed only because I have changed my number to prepaid. But again they have generated bill and auto debited my account. This time I want my money back and not talk time.