Airtel Complaints & Reviews

Hi,
I work in a noida based it company, and the company had issued me a corporate sim of airtel.
I have never activated international roaming pack on my phone. Since being a traveller i know the risks of having a internatonally activated sim and their corresponding bills. Airtel charged me rs 2.5 lacs for the usage of 222 mb on my phone which i haven't intentionally used.
Below are the few points that baffles me:

1. I got a message from airtel just half an hour prior to my departure about "going abroad? Check the attractive roaming plans"
(I have not used my number to book flights, i am quite interested how they could pitch perfectly sent me the text)

2. I checked the link, but there were no plans for the countries i visited. Somehow i was landed into my airtel app. I checked and found nothing.
But the customer care says i activated international roaming from the app, which i disagree. They say i have activated a 149 rs plan.

3. Even if i have done it mistakenly, i don't remember a pop up or warning that i have activated international roaming pack and below will be the charges. No transparency on the pack 149, even when i go in the website and try to find the rates.

4. Importantly, 17 point on their international roaming policies say that " for a corporate sim cant be activated without any formal communication from the company's coordinator. Nothing of such happened

5. Also, my companys corporate credit is rs 60000 since its a small startup. Why, account was not closed after crossing the limit. Leave about not closing it, why there is no warning mail sent to companys coordinator

6. 222 mb's cost turning out to be 2.5 lacs rupees make no sense, even to the richest man on earth. Why to have such pack at the first place? If you have, why it is not even clearly notified in the website.

My salary worth 2.5 lacs rupees will be stripped off to pay this which is a lot. It might literally break me both personally and financially.

Please tell me how can i fight this?

This is with reference to the subject Airtel telephone number. which was requested to be stopped in the month of Apr 2016.
But to my dismay it was not taken seriously.
And after being informed to us that your executive will visit us and take the bill amount it was never done till now.

Now after so many months again last Wednesday I got a call from Ms. Himani from the no. [protected] with a rude comment that I am not picking her phone despite of no missed call from her end. I told her I am working in evening shift and I can not answer anybodys call in the morning. Moreover when I wake up I call all the missed call numbers. But because of no call being received from any such no. I never gave any call back.
Theh I gave my sister's no. to her. She confirmed to send an executive. But again no executive was sent to us. My sister waited at home, keeping the bill amount ready.

On 11 Nov 2016 after a week my sister got a call from Miss Himani saying that we are sending our executive. But my sister told her that she is going to bank for exchanging currency due to this currency problem but instead of asking the details the phone was immediately hung on her face.

Then again in the afternoon, the executive called her from the no. [protected] saying he is coming and my sister replied that she is standing in the queue for currency exchange.
He said its alright and to call him when she has exchanged the currency.
After which immediately Miss Himani again called her and in a very rude way asked her why is she not paying the money.

It was a very surprising statement on behalf of a prestigeous company like Airtel to a customer like ours who had always welcomed you people to collect money. And instead of not understanding the present scenario how can you treat your customer like this.
Moreover when asked for cheque from my sister. she told her that it would be drawn by her brother and because her brother is having evening shift he is sleeping the answer she got by her is that he is always sleeping.
Last but not the least when my sister asked about your late service the answer she got was that is all the service meant for you

Wrong number : [protected]
Transaction ID :[protected]
Amt : ₹299/-
Correct number : [protected]

Wrong number : [protected]
Transaction ID :[protected]
Amt : ₹259/-
Correct number : [protected]

Hi,

I was offered 500 cashback when i took the new Airtel broadband connection [protected] and was informed that cashback will be credited in the first bill cycle.

Cashback was not credited in the first bill cycle. I registered a complaint with Airtel Customer care with reference number 74132066 on 12th October. I was informed by the Airtel backend team it will get credited in the next bill cycle.

In the next bill cycle also it did not get credited.I have registered one more complaint 75351694, 75391520 on 13/11 and 14/11. for first complaint they told it will get resolved in 24 hrs nothing happened. Now again they are telling it will get credited in next cycle.

There is no point in registering the complaint or contacting the customer service.

Airtel Service is becoming pathetic day by day and no point in expecting the customer service.

I want this issue to be resolved at the earliest.

Thank you!
Boopalaparthasarathy

Dear team,

I have raised a request for broadband connection but due to feasiblility issue they have not refunded.

Transaction id - [protected] dated oct 27th 2016

After few days they told feasiblity is not there, so they can't provide the broadband connection, i have rasied the refund request - ticket number - aor362fac

Pls refund the amount

Thanks
Vinay k
[protected]
Vinny.[protected]@gmail.com

I am pasting the whole mail trail with your 121 customer care. They jsut do not know how to resolve such a simple issue. I am frustrated.

From: Deepak Bhatia [mailto:[protected]@yahoo.com]
Sent: Monday, November 14, 2016 4:41 PM
To: '[protected]@airtel.com'; '[protected]@bharti.in'
Cc: 'Vimal Kumar'
Subject: RE: RE: [|BAL|Ref38485739|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Formally escalating the issue to Ombudsperson as this is not getting resolved for quite some time despite repeated reminders.

From: Deepak Bhatia [mailto:[protected]@yahoo.com]
Sent: Monday, November 14, 2016 4:24 PM
To: '[protected]@airtel.com'
Cc: 'Vimal Kumar'
Subject: RE: RE: [|BAL|Ref38485739|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Airtel Team
This is not acceptable. There is a small request to update 2 different contact details( Email id and phone number ) on 2 different accounts. Why this can’ be done despite several mails and phone calls.

I am formally escalating this to Nodal officer, If this is not done in 3 days, I will escalate this to Airtel management team sitting in Gurgaon Headquarter.

________________________________________
From: "[protected]@airtel.com"
To: [protected]@yahoo.in
Sent: Monday, 14 November 2016 10:01 AM
Subject: Re: RE: [|BAL|Ref38485739|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Dear Vimal Kumar,
Greetings from airtel!
This is in reference to your mail regarding updation of email address and mobile number for your airtel fixedline number [protected] and [protected].
With subsequent discussion with you on your mobile number [protected], I would like to inform you that we are unable to update different email Ids for both the numbers.
However, as requested, we have updated your email address as [protected]@gmail.com and mobile number [protected] in our records. The updated address will reflect in your forthcoming bills. All future correspondence from us would be directed to your updated address.
For further queries, please do email.

Best Regards,
Mrudula
Service Specialist
airtel

[protected]Original Message[protected]
From: [protected]@yahoo.in
To: [protected]@airtel.com
Cc:
Sent: 11/11/2016 11:27:59 AM
Subject: Re: [|BAL|Ref38424257|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

I checked my login id and changes you mentioned in the mail are not reflected in my airtel account id. Screenshot attached below...

Account [protected] s still has wrong email id and phone number... Please get this corrected

Inline image

_____

From: "[protected]@airtel.com"

To: [protected]@yahoo.in

Sent: Wednesday, 9 November 2016 6:13 PM

Subject: RE: [|BAL|Ref38424257|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Dear Vimal Kumar,

Greetings from airtel!

This is in reference to your mail regarding update of email ID and mobile number for your airtel account number [protected] and [protected].

1. Regarding [protected] :

As requested, we have updated your email ID as [protected]@gmail.com and mobile number as [protected] in our records with effect from[protected]. The updated address will reflect in your forthcoming bills. All future correspondence from us would be directed to your updated mobile number and email ID.

2. Regarding [protected] :

As requested, we have updated your email ID as [protected]@yahoo.in and mobile number as [protected] in our records with effect from[protected]. The updated address will reflect in your forthcoming bills. All future correspondence from us would be directed to your updated mobile number and email ID.

Further, You can change the bill mode to ebill mode by simply sending the text STARTEBILL FL from your registered mobile number XXXXXX to 121( toll free) incase of airtel number and to [protected] from a non-airtel number.

For further queries, please do email.

Best Regards,

Jithendra Kilari Kilari

Service Specialist

airtel

[protected]Original Message[protected]

From: [protected]@yahoo.in

To: [protected]@airtel.com

Cc: [protected]@gmail.com

Sent: 09/11/2016 04:07:20 PM

Subject: DSL Boardband Phone number [protected] and [protected] to be delinked

Dear Airtel team

I am writing this after making 4 calls to you in last 15 days and still the problem is not resolved. The problem is so simple to resolve and I do not understand why is this taking so much time to resolve. Summarising again.

I need both my accounts to have different email id and phone numbers attached as per table below. This has been done 4 times thru my calls but both accounts end up getting same id. Please resolve this ASAP.

[protected]

Phone Number Account Number email id Mobile Number

1 [protected] [protected] HYPERLINK "mailto:[protected]@yahoo.in"[protected]@yahoo.in [protected]

2 [protected] [protected] [protected]@gmail.com

********************************************************************************...⇄

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you sho


********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
********************************************************************************...⇄

Network problem is more in this area.Especially in apmc office, i am not able to receive anybody's calls when i am at office.
Deeply disappointed with network issues at this place.
Has been using airtel network since 7-8 Years and now thinking to port.
please get back to me soon as i m facing lot of problems due to network at my place.

You can call me as soon as possible to resolve this problem.

This is Suthagar, i lost my Mobile with Airtel Sim on last week.
My Number is [protected].

I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure

I had a broadband connection with Airtel which was closed around 4 months back. I had a airtel plan of 2499 under which 200GB at 16MBps rate is claimed by company. Company has assured that it will give the same as mentioned in the plan but they have only provided the speed of 4MBps for around 7-8 months. When we realized that we are getting fooled by company from around 7-8 months we called company and told them to recompute our bills with lesser amount for all months which we paid and do this money adjustment in our further bills. Nobody entertained our request and they did not recomputed the bills or gave further discounts in the bill. They were generating the bill with the same way as they were doing before.

It is company's liability that they should provide the same what they have claimed, anf if they are not able to provide it they should do adjustments in the actual cost, but Airtel being a big brand is always ahead in making their customer fool by making false promises.
I decided to discontinue the airtel by not giving them the bill amount for couple of months. Since they cheated us, and not listening to us why should I pay extra amount to them.
Then I started getting calls from Airtel customer service and I told them I could only give them a particular amount which I think they deserve but they are talking indecently and giving abuses on the call.
Their customer service support was so pathetic and did not know how to talk with customers. The two girls Payal and Poonam were abusive to me and talking like anything.
Even I am ready to give half amount of the bill(though I should not give a single penny to these cheaters), they are abusing me and my family. No one can tolerate such behavior

I wanted to escalate this matter to Airtel and wanted yo give them advice that they should be selective in choosing the right person as their customer care executive.
Advice for airtel, if you wanted to talk, make me call be some mature executive who can listen and talk properly without any indecency. My no. is [protected].

Hoping that this forum will help in resolving the issue and bring awareness to customer of how these big brands like airtel makes fool out of you.

Hi Team,

This is Christu Raj A and I wanted to port my number to other network and I submitted the documents. Counter part I also got a call from Airtel rep regarding the portability process.

I'm very sorry to say this, the way rep spoke to me was very rude and the rep did not respect their Airtel customer's. Well that's upto your Airtel training and disciplinary actions.

I wish to continue with Airtel. Only if I get low call rates without any ratecutter recharges.

Please do call me regarding this. And I request you to please release my outgoing network on priority.

I had using 2G data while same time Airtel gave 4G data 1GB for free. My 2G data over than I using free data 4G. At 13.11.2016, I recharged for rupees 100 in my main balance. This concern debits my main balance for data usage when I using the free data. When I called customers care he told me main balance taken for data usage after 2G balance over. But I have 4G data balance.

ON 13 nov at around 4 pm 44 rupees were deducted unduly from my prepaid phone no [protected]. The last call made was of hardly a minute after which the amount was deducted.This seems to be regular feature with airtel services as our other no on which Internet is being used also gives problem o[censored]ndue deduction. The number is [protected]. THis type of complaint has been lldged by several aiŕtel users. Hope the problem will be resolved soom and the money refunded or else the customers will loose faith in airtel services.

Hi,
I applied for a broadband connection and the person who spoke to me at the time of taking the broadband connection agreed that there will be no activation charges only rs 200 has to paid initially and which i paid also.
When my first month bill was generated i saw that i need to be pay rs 200 for activation charges for the next 4 months. I spoke to the airtel customer care and they waived off the charges and again this month it is showing that i need to pay rs 200 for next month. It is total miscommunication from the airtel side and still they reactingnin this way.

Ritika.
[protected]

Hello,
Last four days I had complained 4 times that my balance of prepaid- [protected] mobile was cut and this is happening regularly. In spite of writing we will solve problem in 2 hour, last three days I am unable to call anywhere including customer care, as 50 pesa charged for the same. Why I have to suffer for this kind of cheap service. Is anyone reading these messages?

Day by day airtel service is not providing good customer service and the solution is not satisfactory. Though we pay much expensive than other company it is the same as other. The information regarding offers are incomplete and when asked it is told that to go other page detaily but who has so much time to go all through this.I think switching to other network would be a better option to me.

HOW LONG I HAVE BEEN HAVING THIS PROBLEM?
For the Last 2.5 years, I have been having this Indoor Mobile Network/Signal Issue. I just did a Open Network Check in your website from ym Location and found my area has Excellenct Voice Quality. A Network Engineer from Airtel who came to my house on 27th October 2016, did all measurements in my premises and near the Tower told the Tower Signal is bad. So is Airtel Open Network lying or the Network Engineer from Airtel is lying.

HOW MANY AIRTEL MOBILE CONNECTIONS ARE USED IN MY PREMISES
Totally 8 Connections are being used in this Premises. All Connections are Airtel Postpaid/Prepaid

HAS AIRTEL HELPED RESOLVE THE ISSUE PERMANENTLY?
Airtel promised 2.5 years ago that a new Tower will come near my place to resolve this issue. This is only a dream statement. Nothing has happened. Even today Airtel Network team say we have plans for a new Tower
DID THE PROBLEM NEVER GOT RESOLVED IN THE PAST 2.5 YEARS?
Problem got resolved temporarily. Airtel provided me a Portable Network Range Booster fixed in my house for a 5 Year Agreement. Though the problem was not fixed permanently atleast I was not having Signal Issues and Calls were not getting dropped due to fluctuation in Signals

WITH THE BOOSTER THERE SHOULD BE NO ISSUES, WHY RAISE A COMPLAINT?
In the last 2 months, even with the Booster there has been drastic signal drops, phones not reachable. Either the Booster is faulty or the Signal Tower nearby my house has reached its limit and not transmitting enough signals for my Booster Antenna to pick the Signals

HOW BAD IS THE SIGNAL PROBLEM?
I hold a Iphone 6s Plus with Airtel connection in my left hand and a Samsung Galaxy S7 with Airtel Connection in my Right Hand. I stand in middle of my Hall. I make a call from my left Hand to my Right Hand and the message I receive is "This number is not Reachable". I demonstrated this issue to a Field Engineer who came to my house on 27th October 2016

WHEN DID I FORMALLY REGISTER A COMPLAINT AND WHAT ACTIONS HAVE BEEN TAKEN TILL NOW?
I raised a complaint with 121 on October 20th. The issue was promised to be resolved on 24th. No Status updates form Airtel. I had to call and follow up. On 26th I raised the issue with Appellate. On 27th a Field Engineer came to my house, took all measurements and finally concluded that the Signal is very weak even with the Booster. He told he will file a report, which he did not.

SO WHAT HAPPENED NEXT?
Nothing happened. Today is 11th November 2016. Report is not filed. It is not traceable as no one is Appellate is able to figure out the report whereabouts. Appellate is promising to send a Field Engineer again (for which I have to put leave and stay in home, for a field engineer's incapability to file a report). Network Team is confused where to come. I have told clearly this issue is observed in my Home Address Till now 3 different Appellate Executives have interacted with me and each one are giving suggestions and nothing is moving towards resolution. One of the suggestion given by an Appellate Executive is "However, I regret I am unable to provide you with an immediate solution at the above location." If there is not immediate Solution should I sit in middle of the Road and take all Calls. All my Official Calls happen during the night, Should i Roam like a Thief in the Roads and Take my Calls.

WHAT CAN BE DONE TO RESOLVE MY PROBLEM?
Best Solution - Fix new Tower urgently. I know this is the Dream. Airtel is not going to do it because I have been waiting for 2.5 years
Next Best Solution - Attach Additional Boosters in the Towers and Fine Tune the Tower Signal Transmission capacity so users nearby including me with benefit
Last Solution (Which is something has to happen immediately) - Replace the existing Booster in my house and replace it with a Higher Signal Receiving Booster. Check all Antenna Boxes and Rewire if necessary. Ensure I continue to get proper services until Airtel decides to fix a New Tower

WHEN YOU WANT YOUR SOLUTION DONE?
As Soon As Possible.

HOW CAN YOU REACH ME?
Please call me at [protected] (This is my office number registered to my office address. The problem I face is at my house address which is mentioned above. Don't get confused and go to my office)

WHO NEEDS TO HANDLE MY CASE?
I want someone Senior and person in Authority who can approve my request for a new High Powered Booster to be installed in my premises needs to take my case. Am not willing to speak to another executive who will listen to all what am saying and will put the phone on hold to speak to someone and be a mouthpiece. I want a call back from the senior most person in Appellate and I want him directly working on my case. I have detailed the entire problem in this mail. Read my case history fully and speak to me with an intention to resolve
FINALLY I WANT CALL BACK AND STATUS UPDATE ON DAILY BASIS TO KNOW HOW THIS IS GOING TO BE RESOLVED. IT IS DUTY OF CUSTOMER SERVICE TO KEEP CUSTOMER POSTED ON UPDATES NOT VICE-VERSA
This mail has been marked to appellate.[protected]@in.airtel.com. The Complaint number is also mentioned in this post.

UPDATE AS ON 13TH NOVEMBER 2016

I have been writing in Airtel India Facebook Site and also speaking to Appellate and Nodal team and every one is working in their own world and no one is cordinating
Airtel agrees that their Signal tower is not able to transmit enough power to my house. That is the reason why Airtel installed a Booster in my house 2.5 years before. Now even the Booster is not working. Many friends and colleagues have complained they are not able to reach our number. Am being denied my basic service here for which Airtel has been taking my Rental Charges

LAST EMAIL WRITTEN TO APPELLATE TEAM ON 13TH NOVEMBER 2016

Hello Appellate Team,

Yesterday (Saturday, 12th November) I got call from Network Team and they told me that today (Sunday, 13th November) at 2pm in the afternoon they will come to my house and will check all measurements. Because of this i scrapped all my Sunday plans and was waiting for your network guys. No one turned up. No one had the courtesy to call and even apologize for not coming. What irresponsible bunch of guys you have in your team.
Now they will call me and will ask me to come over the weekdays where I have to be in office. I have to leave all the work I have and keep a welcome party ready and wait for your guys in the weekday. I do not know who is the Customer here. Me or Your Network Guys. I did not promise to come on 2pm on Sunday. They called and they confirmed and now they are not keeping up the promise.

Please tell me if you guys are interested to solve my problem and keep up the promise or shall i proceed for legal action. This is denial of service where i will ensure i will demand 1000 times the charges i will ask for not getting the services am paying for from Airtel. Total 7 Pospaid Airtel connections in my house. Each connection has 999 plan. So 999X1000X7 = 69, 93, 000 (close to 70 lacs I will claim if i need to citing Airtel is just taking my rental and not providing me basic calling services)

Please suggest if i can take a later route. I give you guys 2 days time. Better fix it or else am suing you guys.

I am facing network issue from beginning (2 Years). Nobody helped me ever after thousand complaints. This telecom operator is a Son of a B...tch. There is no other company who has this kind of bad F...king network. Go to hell you mother F...kers. I lodged complaint in consumer court and then they called me and lodged another complaint in their database with Number[protected]Number: [protected]) . Then, got thousands of calls from them for telling same F...king problem again and again. Then again, They showed off in such a way they are my missing F...king brothers in kumbh mela. Then everything gone. Same old. I want this mother F...king people get burnt in front of their parents and this company gets bankrupted.

I want to quit from this network. I need all my payments in return. I don't want to continue anymore because I don't trust these Mother/Sister F...king people. There words cant be trusted. I am already running an anti-Airtel campaign. Luckily I have enough sources that can be applied to cut at least[protected] Airtel postpaid subscribers in Kolkata region. Its a god promise. I swear I will do it.

May dogs pee on their faces. May god curse them the ugliest and most horrified curse of the universe.

Good Bye.

I recently recharged my phone with 199 for which i got 21000 secs talktime.But later i realised that talktime is being deducted even without usage.please help

Mobile N0-[protected]
I have some 3g data which ends on 13/11/2016.
To renew/extend my data i recharge with Rs-23 and Rs-29.In the previous time with this amount my validity is extended.
On 12/11/2016, i get information from the customer care that i have to recharge with the amount Rs-46 to extend the validity of my 3g Data.With this i will get another 125MB data which i seen in the airtel site also.But today when i recharge with Rs-46, validity is not extended.If it is not extended then why customer care executive give this type of fake information!!!
Today when i call to customer care they my call to higher authority, but after waiting for min. 5 mintutes, i discharge my line.Because i have to pay to call for customer care executive.
What to do, to get my money back.Because it looks like there is no co-ordination between customer care executive information and airtel decision.Also i have to think about to continue my airtel account.

Hi,

My mob # [protected] (Ramakesava Reddy), who opted Airtel 4G sim[protected]U) in Bangalore. I have activated collected 4G sim in Pune, services are deactivated from Nov 9, NO solution so far.
Have visited closest your store and collected new sim[protected]U) since previous sim was having defect by providing req docs.
Since 4 days, i am not getting any resolution from customer care even after spending minimum 30 mins in every attempt.
Employee Praveen Kumar (floor manager, who has been addressed my call at Nov 12th around 9 PM) was given irresponsible answers which was unacceptable.
How SLA works when there is a mistake in your service? Why fault 4G sim has given to customer? In this situation, why can't you guys solve issue at early stage to enable services?

Please clarify my issue ASAP !

Regards,
Ram