Airtel Complaints & Reviews

From last 2.5 months i am using airtel postpaid. According to my bill plan i'll get 500mb 3g in every month. But still now i am not able to connect internet in my mobile but paying for this. I had lodge a complaint in customer-care (Verbal) on 16th sep 2016. I called them again and again, always they response me that "there is some technical problem, give us 24hrs to resolve" but still they don't resolve the issue. Yesterday i went to airtel mini store (Barasat) and update the sim card but that also not working. Please resolve the matter.

[protected] is my prepaid number of delhi ncr circle. I got duplicate sim issued from aligarh, upw circle. But they are not activating this, saying that its other circle. However, there is specific kind of own retail store of airtel that addresses these kind of queries. But they don't have it in aligarh.

I am out of india, and no means to take the sim to delhi for activation.

In a mess. Suggestion please

I got cheated by airtel broadband sale team. i am facing a very bad experience with airtel broadband regarding speed. when i took my airtel broadband connection i asked them clearly about the 16mbps speed range in my area because i had doubt but that time they made me fool by saying 16 mbps is totally possible in your area. but from the first day i'm facing issues with the speed, i made a complain about that and and got confirmation from airtel technician that 16 mbps is not possible, after that i have communicated with the sales team but thay conveyed me by saying technician's doesn't know anything its totally possible. after that also i have logged multiple complains to airtel but no result, all the time they just say we will update from hear and you will get your speed, i don't know how that's possible but while doing these updates they eaten up my data also. airtel technician who visited to my home again confirmed its not at all possible to get 16mbps here.. it means airtel sales team just making people fool and committing in the air. simply i'm paying for 16mbps from last 3 months and utilizing just 4mbps.. now this is called a corporate style fraud. now airtel people telling sir please downgrade your speed to 8mbps. 16mpbs is not possible there. now i want a proper justification first of all why that time they said its possible when their own technician is telling its not possible not only now since beginning only.

And this is not the first time i got cheated by airtel. while taking connection they gave ma an offer that by showing airtel postpaid bill ill get 500 rs. off in first three bills. but at the of billing they said now this offer is expired it was there when you took it but now its not there, can some one explain me do we have to pay the bill at the time of connection or after one month. so if you remove the offer in between that's not my problem but again no results for this issues also but i managed somehow with this.

I'm not gonna pay any bill until my issues get resolved.
Please stop making people fool.

I have raised a request for migrating my post paid plan to pre paid and the request number for the same is 71564528 on 3rd oct. And my sim got deactivated on 4th oct. On enquiring regarding the delay, i couldn't get proper response from your airtel showroom (Madiwala).

I have tried contacting with your customer care for more than 15 times and spent more than 2 hrs talking to them, for activating my sim.

It is unfair to advertise your network to be an open network if you aren't able to give transparency why the migration is getting delayed for so long.

Could you please provide me the current status of the migration and a time line i could expect my sim will be activated again.

I had raised so many complaints with airtel customer care my4g connection.

Here is my initial mail when they didn't resolved it even after calling 2 times for 30 minutes explaining my problems

""""hi,

First of all before evening beginning to explain my issue.

I would like to mention that my experience with you folks has been so pathetic in terms of customer care and providing the services for which i am paying.

I had heard and experienced complete lack of professionalism from you folks in the past and other customer cares as well.

Anyways... Here are my issues and hope that these get resorted very soon.

1. I bought this plan on 18th aug 2016. Paid 5000/- and expected to use 100 gb worth of data. I was under the impression that the billing cycle was from the date of activation.

Now the things is from 18th aug 2k16 - 11th sep 2k16, it amounts to approximately 24 days and you guys have deducted approx 3984 from my paid 5000.

Now the catch is i had planned to use all of my 100 gb worth of data, but couldn't use it properly because the billing cycle reseted my available download for the month of sep-oct which begins at 11th or 12th every month.

First of all i wasn't aware of it.

Secondly because of this i couldn't use all of my data.

I talked to your customer care and after discussing with them i realized you charge it on a pro rated data per day approximately rs. 166 per day and not on the basis of data consumed.

I didn't get any data consumption on my sms on 50% usage or anything which means i have used definitely less than that. Meaning i paid a hefty amount of 5000 and didn't even used it because of this mis communication from your part.

I need a detailed clarification from your end and reimbursements accordingly asap.

2. Secondly when i bought the connection and paid 5k initially i was given a pemplate where another plan of 50 gb was there which i had decided to switch from next month billing cycle that is sep-oct. But when i talked to your customer care he mentioned that there is no such plan available.

I still have that pemplate with me and i can share the plans mentioned as well where 50 gb was for 2995.

Because of this confusion i can't even switch to this plan either and have to pay 5k to you for no reason.

3. I have complained to your customer care, your online protal for weak signals and engineer visit but no one has visited even after 4 complains.

4. Complaints made at your customer care or online portal have no way to be tracked. I logged request online as well but i can't see it anywhere which is so damn pathetic.

I need a detailed clarification from you folks on this matter asap, else i am planing to switch back to my previous provider which i have disabled temporarily. Infact there are better plans in market than what you guys are claiming.

I had called and even got request number when i talked a guy named arif who very confidently gave me a request and tracking number and when i called back again with that number, i was told that there is no such request.

Ofcourse that guy's name wouldn't have been arif in real but who ever that fraud was basically he represented you guys and that shows your over all professionalism.""""

I have never seen such pathetic customer care experience.
I was so interested in continuing my services but due such a weird experience i would hardly use or suggest airtel services to anyone.

First of all since last 20 day frequently signal loss is there.
This time it was the height.
I was fedup so i stopped recharging and jst waiting for any singal.
Just 2 days before i have got some proper signal, so then i have decided to recharge my account again but this time again after recharging i have lost my dth signals.
Finally decided to file complaint for this to airtel dth costumer center.
I have made my first call on 4 oct 2016 to airtel costumer care he told me that "sir recently server is down call me in the next morning again on 5 oct 2016 i made second call regarding signals problem... I get response that engineer will vist at my place till evening but no engineer visited... Again i made my third call on that same evening now the response is"sir engineer will visit at your place on 6 oct2016 before 10am"... But i haven't received any response from any engineer... Again i made my fourth call this time the response is"sir engineer unable to contact u "now the condition is i have to wait for airtel engineer till 4:30pm with all my important jobs apart.
Also i have to charge rs150 for his visit... Also m charged with rs7 per day for my no receiving signal setup box... And i have to wait for airtel engineer he can call me anytime and i have rush for him leaving my works behind so that he can repair that signal problem.
Seriously pathetic service provided from airtel which is promising the best network in india. M loosing money m loosing time. Loosing my work... Still hoping for engineer visit.

Dear service team,

Hi, this is Ankit Agarwal from Delhi having airtel prepaid connection no. 0091-[protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Ankit Agarwal

The quality of service of airtel's cellular network that i've been getting over the last few months have really been unsatisfactory. And it's not just me that has been facing this but several people that i know have been getting the same kind of service from airtel. And it has also gotten worse and i fear that it may get even more so in the coming months.

Respected Sir/Madam
I'm very disappointed with the airtel broadband experience.
On 21st September I have raised a request for new broadband connection..On 22nd September the concerned person collected the documents and collected advance money of 1000 in cash.After a couple of days I'm getting a call regarding there is no feasibility in my area and my advance Money will be refunded within three working days.Still there is no update about refunding process.
Kindly do the needful!
Thanks

(I have attached the receipt for paying my advance money)

I called at 121 on 5th july from my landline and placed a request to discontinue my broadband services with immediate effect and change my plan to minimum normal landline phone calls. After getting confirmed no change was made. Kept on recieving calls from airtel collection agents but no one paid heed to my request. Than they guided me to call at 198 and place your griveance. I did the same on 24th sept. From my mobile and was on line for 45 mins. With the executive but still no result. This is a gross negligence on part of airtel i am there consumer for the last 8 years and paid all my bills. I am still ready to pay my bill provided they correct the same from july '16 onwards. I haven"t used a single kb data of theirs since 5th july. There agents keep on coming with various options like getting the bill reduced by 60 % if you pay now but i do not need any charity. I will all my dues for the period till 5th july '2016 and after that only for landline charges. My landline phone is disconnected by airtel but still getting the bill for which no services being provided by your company. Kindly resolve the matter.

Thanks
My land phone in question is[protected]

I am very frustrated with the service I am receiving right now just for getting the broadband connection. I submitted the forms and documents on Thursday last week. I was promised that connection will be live by Saturday. It is wednesday and still there is no response. It became my duty to call the people in hsr layout each and every day to find out the status of the connection.

Now they are not even picking up the call. It is a shame for a leading network operators to provide such a pathetic service.

Now I am stuck with dilemma if I should I wait for these invisible agents to put up the connection or if I should quit Airtel and opt for act or some local connection.

I have no idea if these guys actually take things seriously or you see these kind of mails everyday given the level of service you provide.

The worst part is I was flooded with calls when I first filled the form online and once I paid the deposit, nobody even care to contact me.

Thanks,
Shyam

Hi

I Have 5 Airtel connections for my family ([protected], 9620133xxx, 89711xxxxx, 88619xxxxx, 900891xxxx)
I have raised and request for low signals and call drops frequently in my house(Munnekollala) in the month of July[protected], 69831676, 70222220,[protected] & 71734083 in September, these requests are only from one number . I have raised the porting for 3 numbers five days back and relationship manager called and said the issue will be resolved within 5 days, but the issue is still not resolved, the bill of 3k is been not paying for one number due to this issue.

Since 3-4 months am paying the bills in spite of the issue is not resolved, i required the money back for the bills which i paid 4 months for all the above numbers, as i have lost many of important calls for more than a year. Also resolve the issue on priority else we are going to port the numbers to other service provider.

Hi all,
Someone called from the number +381 (only 3digits) around 2:00 PM dated 05/10/2016 to my Airtel Prepaid Number, but i did'nt receive the call & i googled for that County Code details, I found that call is coming from the country 'Serbia'. Be aware of such calls .
Indian Government should take action on such type of FAKE calls, It is irritating.
Thanking you
Sandesh

My name is himanshu rana from vill sohran and po balugloa teh baroh dist kangra hp 176029 and my problem is the weak or not any signal of the airtel there are three village which are suffering from this signal when you can install a tower then many people(2000) they can reqest for a tower all the villagers have airtel sim but they can't access them so sir please install a tower on my land my phone number is [protected]

I have asked my connection to be terminated in August, which one of their executives said will be done but i am still receiving bills from them. Despite calling them repeatedly and telling them that i have terminated my connection, they say I have outstanding bills, that is only mounting up because of added rental per month! On one had they say that my connection is terminated as mentioned in all of their e-mails:

Greetings from Airtel!

This is in reference to your email enquiring about status of disconnection of your airtel dongle number [protected].

Kindly note that the services on your number have been stopped effective[protected].

To: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com

Cc:

Sent: 16/09/2016 03:17:28 PM

Subject: Re: [|BAL|Ref35627190|] CONNECTION TO BE TERMINATED

Then why am I still getting a bill and calls from you guys!

Greeting from Airtel!
This is in reference to your email regarding disconnection of service for your Airtel number [protected].
I regret for the delay in response.
I have checked your records and found that the above mentioned number has been suspended and the same will be disconnected at the earliest.
For further queries, please do email.

After this I got a text alert from them for some 2202 due amount!

We faced a tower problem (mobile connection) during 1.6 - 2 years in my home. i many times (minimum 30 times) complain at customer care about this problem. recently i complain at customer care of airtel, complain no. (ref. no.) cogcl[protected] registered on 15.09.2016 18.15 p. m. i replace old sim to 4g sim. but no solution till now. kindly solve my problem as early as possible. our mobile nos. are [protected], [protected] & [protected]. my name is soumen paul & email id is [protected]@gmail.com & contact number is [protected].

Sir. I have applied for a broadband service of your esteemed company . But here in Kolkata may b a DSA naming 3G zone address :104/b raja s.c mullick road.kolkata 700047. These people committed that my broadband service will b activated by Tuesday i.e 4/10/2016 bt after calling 8-9 times a person said it will be installed today. Den another person told my work Oder is not ready . And when it will be done I will b informed . Why your agencies are making false promises. And when I am calling this person today also he is not picking up the phone. Sir/madam please look into this matter. Your kind co-operation shall be highly solicited.

Regards
Rahul Tiwari

I signed up for 10+2 offer of mega 44 hd pack which included hbo hd and movies now 2 hd... To my surprise they suddenly closed both of these channel due to which i opted the pack in first lace. It is so unprofessional for company like airtel.. Now all they say is to buy the channel additional.

It is just a fraud they are doing. They dont even have proper channel loist on their website and i[censored] call up the helpline they have no answers they cut off your call or tell you wrong info.

Please ensure it reaches higher authority in airtel who can ensure this doesn’t happen to any other customer
—
16 sep : original sim not working since night around 7 pm
17 sep : call to airtel customer care who suggested to take a duplicate sim
Same purchased from
Airtel relationship center
Address: 32, main bazar hudson line, kingsway camp, gtb nager, new delhi, delhi 110009
Phone:[protected]
Sim number (20 digit number printed backside of the sim):[protected]
9001265u h-5
18 sep : sim working fine and worked fine during two days here at guwahati (roaming)
21 sep : sim stated no service at around 8 30 pm
When people call at this number ([protected]), it sometimes goes to some random number who says it's wrong number.
How it can be that when the same number with me which shows no network can go to someone else's number???
22 sep : told that there was sim change done without customer's content stating that it was a technical glitch at airtel's end and they would be taking strict action against the people involved for putting a customer in financial as well as data security risk
Team told issue would be resolved by 23rd eod
23 sep : appellate authority stated it would be resolved by 26th 3 30 pm
26 sep : appellate authority stated someone would reach out by when it would be resolved
No date of resolution was given by anyone
27 sep : appellate authority stated someone it would take more time than needed and they have no clear cut date by when they would be able to resolve
Not only airtel put me at data security and financial security risk by sim swap but they have breached the tat which they told me was 72 hours of resolution. now it has gone beyond 5 days (120 hours) without any date in hand of resolution.
28 sep : net team (shifali reached out that she would help on the same)

29 sep : no resolution by team

30 sep : no resolution by team

1 oct : no resolution by team

2 oct : no resolution by team

3 oct : got another duplicate sim from airtel store, galleria market as per communication with net team

4 oct : sim still not working.net team provided another duplicate sim after collecting another round of documents.

5 oct : none of the sims are working. lost all hope with airtel on any resolution

I am a Aircel customer right from the time of RPG and I have about a dozen mobile connections.
I am also Airtel customer having Broadband and Digital connection.

As I felt Airtel is a better company to relay upon, I called on your sales team and signed the required papers to shift all my mobile connections since number portability is available.

As early as 22nd September the paper were handed over and I was assured that transfer from Aircel to Airtel will be done with in 7 days.
Its now 12 days nothing has been heard about it.

The worst part is your staff are not responding to my calls and messages they are deliberately avoiding me which is hurting.

Person who dealt is 1. Mr. Kumaran [protected]
2. Mr.Yesodharan [protected]
3. Mr. Karthik [protected]

All of them are reckless in behavior and they say they are not employed by Airtel hence not worried.

Hence I felt that being an Airtel customer already I should bring it to your notice about the things happening.

Looking forward to your action and help for shifting my mobiles to Airtel.

Regards

S.L.Omprakash
[protected]