Airtel Complaints & Reviews

Oct 12, 2016

Updated by KevinTony I been following up every day. Why no one replies ?

From: Tony, Kevin
Sent: Wednesday, October 12, 2016 1:36 PM
To: [protected]@bharti.in; [protected]@in.airtel.com; [protected]@in.airtel.com; appellate.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; 'Nodalofficer.[protected]@in.airtel.com' <Nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Keralaappellate.[protected]@in.airtel.com' <Keralaappellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Maharashtraappellate.[protected]@in.airtel.com' <Maharashtraappellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Orissaappellate.[protected]@in.airtel.com' <Orissaappellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Pradeshappellate.[protected]@in.airtel.com' <Pradeshappellate.[protected]@in.airtel.com>; 'Bengalappellate.[protected]@in.airtel.com' <Bengalappellate.[protected]@in.airtel.com>; '[protected]@in.airtel.com' <[protected]@in.airtel.com>
Cc: kevin.[protected]@gmail.com
Subject: RE: disappointment ***Worst service from any mobile service provider ***

Dear Nodal officers/any other officers of Airtel India,

Please wake your counterpart, Nodal officer in Bangalore. He is being sleeping for quite some time. Ask him to get up and do his work. I being following up on issue for almost one month I didn’t get a single reply. Please read my previous mail for the issue. If you want me to call you and explain I’ll do that. Recently I took one Jio sim so I can explain my problem for hours.

http://www.consumercomplaints.in/airtel-porting-complaint-against-airtel-to-airtel-express-store-c1396845#c2567463

Kevin Tony



From: Tony, Kevin
Sent: Tuesday, October 11, 2016 10:14 PM
To: [protected]@bharti.in; [protected]@in.airtel.com; Tony, Kevin <Kevin.[protected]@fisglobal.com>; [protected]@in.airtel.com; appellate.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com
Cc: kevin.[protected]@gmail.com
Subject: RE: disappointment ***Worst service from any mobile service provider ***

Any update on this... ??? So called nodal officer of bangalore is sleeping ?? Someone wake him up.

-----Original Message-----
From: Tony, Kevin [Kevin.[protected]@fisglobal.com]
Received: Sunday, 09 Oct 2016, 10:25AM
To: [protected]@bharti.in [[protected]@bharti.in]; [protected]@in.airtel.com [[protected]@in.airtel.com]; Tony, Kevin [Kevin.[protected]@fisglobal.com]; [protected]@in.airtel.com [[protected]@in.airtel.com]; appellate.[protected]@in.airtel.com [appellate.[protected]@in.airtel.com]; appellate.[protected]@in.airtel.com [appellate.[protected]@in.airtel.com]; nodalofficer.[protected]@in.airtel.com [nodalofficer.[protected]@in.airtel.com]
CC: kevin.[protected]@gmail.com [kevin.[protected]@gmail.com]
Subject: RE: disappointment ***Worst service from any mobile service provider ***
Do you have any update on this ?

Sent from my Android phone using TouchDown (www.symantec.com)

-----Original Message-----
From: Tony, Kevin [Kevin.[protected]@fisglobal.com]
Received: Friday, 07 Oct 2016, 1:49PM
To: '[protected]@bharti.in' [[protected]@bharti.in]; '[protected]@in.airtel.com' [[protected]@in.airtel.com]; '[protected]@in.airtel.com' [[protected]@in.airtel.com]; 'appellate.[protected]@in.airtel.com' [appellate.[protected]@in.airtel.com]; 'appellate.[protected]@in.airtel.com' [appellate.[protected]@in.airtel.com]; 'nodalofficer.[protected]@in.airtel.com' [nodalofficer.[protected]@in.airtel.com]
CC: 'kevin.[protected]@gmail.com' [kevin.[protected]@gmail.com]
Subject: RE: disappointment ***Worst service from any mobile service provider ***
Do you have any update on this ??

Kevin Tony






From: Tony, Kevin
Sent: Thursday, October 06, 2016 11:57 PM
To: '[protected]@bharti.in' <[protected]@bharti.in>; '[protected]@in.airtel.com' <[protected]@in.airtel.com>; '[protected]@in.airtel.com' <[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>
Cc: 'kevin.[protected]@gmail.com' <kevin.[protected]@gmail.com>
Subject: RE: disappointment ***Worst service from any mobile service provider ***

Do you have any update on this?

Kevin Tony






From: Tony, Kevin
Sent: Wednesday, October 05, 2016 10:15 AM
To: [protected]@bharti.in; [protected]@in.airtel.com; [protected]@in.airtel.com; appellate.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com
Cc: kevin.[protected]@gmail.com
Subject: RE: disappoint

Does anyone have any update on this?

Kevin Tony

Oct 13, 2016

Updated by KevinTony Airtel - Oct 05, 2016 was your last update. Anything new ?

Nov 11, 2016

Updated by KevinTony Do you have any update on this??

Nov 11, 2016

Updated by KevinTony I’ll give some background on the issue again if you are missing something.

I submitted all the documents, photos and paid Rs 50/- for porting my bsnl number to airtel.
After two months it’s not ported. Airtel Express show room is closed permanently 1.5 months ago.
I being following up with this matter, Im not getting any proper help here, the only help I get is some instructions how to port which I already know that’s why I landed in this problem.

Please stop sending some pre drafted mails. I need solution not any instructions.

I have few queries and I expect inline/proper reply-

Based on the context here and the conversation we had two days back and also Airtel store is closed who have my docs and photo, keeping these things in mind I have few queries -
1. If I have to go through the formalities/procedure again in different ARC, whether will you return the my documents, photo and Rs 50/- ?
2. If no to first question, then what is the guarantee that he is not misused my address proof and photo, since this guy is not picking up my calls and the shop closed for more than 1.5 months.
3. Suppose if I’m willing to go through the procedure again, how are you going to remit Rs. 50/- ?

Ideal solution will be what you have told me initially go to different ARC and give new UPC (no documentation process and no paying of Rs.50). If this is not going to happen I’m discontinuing my existing connection and also I’m not going to proceed with porting too and also I’m filing a case in consumer court. There is a limit for everything.

Below is the Airtel Express address –
No 137, M M Road, Frazer Town, Bangalore – 560005 .

Store guys number – [protected]

Oct 05, 2016

Updated by Manikandan Radhakrishnan The customer account number is [protected]. Pls ignore the above account number

Oct 05, 2016

Updated by Manikandan Radhakrishnan We were using airtel broadband connection and we closed the connection on mid April. The account number was [protected]. Connection was in Radhakrishnan name and I am his son Manikandan posting this

During that time. we called airtel and they mentioned we will close the connection but we will just keep the line so that if someone wants we will transfer it to someone else. WE clearly said we want to close and move on. The airtel person said " You dont need to pay anything sir. We will just keep the line. For you connection is closed by mid April itself" For that month airtel charged half the amount bill which is correct since we closed in mid april itself.

But we still got the bill for May/ June / July/ August from airtel.

Every month we called airtel and escalated the issue and everytime airtel representatives clearly said the mistake is on our side and we will close it. You dont need to pay anything sir. Please ignore the bill.

Then during August month time, i contacted Kavitha (Identification no[protected]

through the phone number[protected]. She clearly mentioned "You dont need to pay anything sir. I will send info to billing team"

Then on sept 4th airtel called through the number [protected] and told us if we dont pay the amount in 2 days we will file a case in court.

A person came to our home by the name of Murugan ([protected]) and collected the amount of Rs.1534 (This amount which we need not pay at all). The bill reference number is 4972304.

I again contacted Kavitha and she said she will check and get back regarding this since this is not correct. Today she and her manager Joshua says they cant do anything regarding refund and asked me to send a mail to these mail ids.

I have contacted airtel regarding this for the past 5 months continously and airtel has clearly stated in every call we need to pay anything but finally sent a person to home and collected the amount.

We want refund of the amount since we need not pay at all. I am not able to contact the nodal officer through phone numbers since the account number is now not active, calls are not going through.

I have all the recorded conversations i spoke with Kavitha on this. If you want to check you can check the recorded conversation from mid april on this account number and you will clearly get to know the details. We are looking at moving onto consumer court if we dont get the refund from airtel.

If airtel asks to pay only half the amount for april since connection is closed in april itself, why are bills sent for remaining months. We were clearly said we dont need to pay anything and connection line alone will not removed for another 2 months so that if someone asks airtel will provide it to them.

The above was sent as a mail to nodal team. they requested to send scanned bill as well as the recorded conversations. I sent everything i had but finally they stopped replying to the mails and they stopped calling me. The nodal team says "They cant check recorded conversations".

Whats the point of recording each conversation if that cannot be checked back. We have been cheated by airtel on this and nodal team has been really worst with their replies.

Thanks
Manikandan

Oct 06, 2016

Updated by Manikandan Radhakrishnan As requested by the person who spoke to me i have sent a mail with the recorded conversation. The person who spoke to me spoke from the number [protected]. He also mentioned that he will check the recorded conversations from airtel end and then call me back again..

Thanks
Manikandan

Oct 06, 2016

Updated by Manikandan Radhakrishnan The resolution detail from airtel is that they will check the conversations and get back to me at the earliest.

Thanks
Manikandan

Oct 19, 2016

Updated by Manikandan Radhakrishnan Airtel team is not ready to listen to any recorded conversations and keeps saying they cant find it which is absolute rubbish. They have not answered to the conversation that i have sent them via mail also.

I have spoken to airtel during April mid and april end also. (Airtel says customer said to hold the connection during april mid but not ready to listen to that conversation also). I have also spoken to airtel during June/ July / September...I have already sent the conversation of september that i had with airtel representative by the name of Kavitha and also sent the identification number of her. Airtel has not responded at all to any of the above...They have not taken any steps for this and just keeps asking customer to provide more conversations. They record all customer care conversations which we all know but they are not ready to even listen to any of those conversations till now for this issue. This itself clearly shows airtel is interested in customer MONEY alone and not in customer satisfaction. I CHALLENGE airtel to come back with any recorded conversation from April to September and show me that issue is in my side. I completely regret for opting airtel..Extremely poor end user support.

Oct 25, 2016

Updated by Manikandan Radhakrishnan Request airtel to check this request 54476922 and see the recorded conversation based on this request number which was given to customer during April. Atleast now we hope airtel will take steps to check it out.

Oct 09, 2016

Updated by Ayush Shrivastava I got a call from airtel assuring me that i will get my night 500 mb 3g data.. but got no results. I haven't recieved my data.
Worst customer satisfaction..
What is the advantage of the complaint i[censored] cant satisfy the customer