Airtel Complaints & Reviews

My complaint to Airtel regarding charging of monthly rental of Rs 99.00 on my prepaid connection is reproduced below:

"I left India on 5th August and currently in USA. My balance was Rs 295.00 until recently. However, I find that it is now showing Rs 135.00 balance although I have not made a single call or SMS during the period from 6th August to 10th September."

Reply from Airtel
"We would like to inform you that, we have verified our records and found that, there is deduction of Rs. 99/- on[protected] towards rental charges while in the international Roaming.

We regret to inform you that, we are unable to refund the amount for the international monthly rental charges as there is no provision for the same.
Please note Rs.99/- will deduct in international roaming service to be active, you must have a minimum balance of Rs. 99/- for each month in use."

I responded by reproducing the rule relating to International Roaming from their own website http://www.airtel.in/mobile/prepaid/roaming/international# as follows :
" international
To know more on International Roaming, click here

Airtel's Roaming service allows you to use your mobile phone to make or receive calls from almost anywhere in World. A monthly rental of Rs 99 will be charged on International Roamintg in addition to the international roaming rates. Rental will be charged only in case of an incoming/outgoing call or outgoing SMS."

As against these published rules the company charged me Rs 99.00 in September 2016 although I did not make a call nor received one nor sent any SMS . Hence I request you to kindly take up this matter o[censored]nauthorized deduction and arrange for refunding the rental of Rs99.
Regards
Narasimhan Parthasarathy

This complaint regarding network coverage. I have been complaining to airtel people for last 3 months that network coverage is bad in my home. Every time they have been saying will install system in home but till now never happened. But i don’t know how come they say they have connection...
Area - shantiniketan housing society
Ajintha chowfuly jalgaon

Regarding poor & unhealthy network against my mobile number [protected] at bankura district west bengal... I am the prepaid customer since when airtel was launched in bankura district. Moral less 20 days ago i was replaced my sim card from 3g to 4g in same number. From that day a poor & bad network provided by the airtel. I raised the complain in airtel but there are no positive solution came from airtel. So that i would request do the needful action & remove my problem as early as possible & privide the best network. Thanks & regards, pradip kumar singha.

Hie i have rechargerd a wrong number while recharging my contact no. On 25/09/2016. The same day i sent my request to airtel for reverting the recharge which they said would be resolbed within 48 hours. It has been a week and still nothing has been done.
I can't understand why airtel called me twice asking me if the matter has been resolved without resolving it.
Please look into the matter as soon as possible!!!

Correct number: [protected]

Amount: 599 - (3g recharge for delhi circle)

Wrong number: [protected]

Transaction id:[protected]

Reference number rrcrv[protected]

You can contact me at - [protected]

Sir,

I have been regularly using 3G data services of Airtel since last 2 years. Recently Airtel launched a Rs. 29 3G recharge with 30 days validity. Since I always look for best offers for data packs before recharging, I found Rs. 29 to be best suited for me as it would increase my data validity to another 30 days. I already had a data balance of 1.3Gb and over 5Gb night and recharge would have added another 75Mb.

I recharged the same on 30/09/2016 and was happy to see the 75Mb of data added and validity extended to 29/10/2016. But to my horror, the very next day on 01/10/2016, I notice that my entire earlier data balance is lost and I'm only left with 75Mb. I have been trying to call the customer support since today morning, but it's not working and says there is a technical upgradation in progress.

I have come to know that the same has happened to many other unsuspecting consumers. This recharge of Rs. 29 does not extend the data validity.

I feel cheated by Airtel as all other data packs extend the validity and there is no disclaimer as such given on this data pack that it does not extend the validity.

Airtel has introduced this recharge just to fool customers into using this as a data extention plan, but they eventually end up losing their previous data for which they have already paid in advance.

I want Airtel to take this matter into notice and recredit my lost data of 1.3Gb and 5Gb+ night data or else I'll shift all my airtel numbers to other operator and complain this matter to TRAI.

My phone number : [protected]
Recharge date : 30/9/2016

Regards,
T. Sunil Rao
Dhanbad
Jharkhand.

I had purchased SIM card from your gallery on last week September 2016 But still the card is not activated. I have been contacted to you gallery as well as your customer services but the executive doesn’t give satisfied answer. So stop this harassment and help me out. Other wise I am going to complaint to customer forum.

This card is choice No. after I booked my choice No. I got the card. I have send document twice to your gallery.

So please do the needful for that before I take a rusty steps.

My current cell No. - [protected]

E-mail – [protected]@gmail.com

Yours truly,
(A troubled customer of yours)

I hav been cheated regarding billing andno resposne from customer care executives
Now whenever i call customer care.. No options are working.
I got frustruated.
I hav planned to port out from airtel
But they are not helping me to quit.
After that i hav tried so many tines. But no response from them.
I undergine lots of stress.
Now im taking medicines to overcone stress
All becoz of airtel

I need to file a case against airtel

Dear sir/ madem,

On 28th sep. I submitted the request to port my sim form idea to airtel and got a new sim on the same day.

However, the porting has still not been done. My no. Is not working in 3 days. I have submitted all required document id proof and paid 150/-rs. And no clarity what over has been provided by the customer care staff on the issue.

Every time a standard reply of 2 hours would be required to close the request is being given however no action so far has taken. Now i have no other atlernation except to go conncumer court if you do not acctivate my no early.

Details are given below.

Porting code : id667581
Sim no.[protected]u
Mob. No. [protected]
Plan.199/-

Regards:
Danbahadur yadav

Digital TV: [protected]-001

I have been charged with IMF charging twice

15 rupees each one on date - 08/08/2016 and other on date 09/09/2016

Please provide the reason why this amount has been deducted.

Digital TV: [protected]-001

I have been charged with IMF charging twice

15 rupees each one on date - 08/08/2016 and other on date 09/09/2016

Please provide the reason why this amount has been deducted.

I am airtel prepaid user and my no. is [protected]. I downloaded my airtel app and in which i found that using jackpot offer and I had recharged for my friend for rs 100. I won't get the benifit of 1gb data for October. This is ridiculous from airtel if the company started cheating customer like this it's better to port from here. If not solve this problem.

Airt DTH is very worst in DTH.

Please dont go for It. My Monthly payment is 700/- Including all HD channels.
But HD Channels are not coming.When I complainted, they said restart Setupbox it will Come.I did it but not working, Again I called, they raised a ticket . Service agent came He did some replacements and charged 300/-.
Every 15days, we are facing Problem. Monthly need to allot some money for DTH Maintanance including normal Charges.

I asked them with in 15 days we are facing issue.he told that this time will do for 30days. I paid charges again.And again I lost my DTH with in 20 days.I called them and informed, they told no free charge you need to pay amount otherwise they will not come.I told they informed me that they will provide free charge for 30days.

She simply said, No one can say like that, you are telling lies.I never expected this from Airtel.

Earlier I am Airtel Broadband customer, because of connecction issues, I closed that connection and Moved to Other now I am very happy in Broadbank.

Earlier I am Airtel Customer, thats also I am not satisfied and moved to another.

Now its time to change Airtel DTH.

In my apartment there are other DTH services, no one getting this issues.Seems like every other DTH is better than Airtel.

From the date of purchase it has not been working more than 15 days now after numerous calls to support who gave standard answers and asked for time form 2 hrs to 18 hrs finally i emailed the appelant option on the website and they asked for 48 hrs.. still the device does not work. All i ask is give me a refund and i will go elsewhere. they dont seem to have a possibility of a refund. they keep saying wait ... after 15 days i am still waiting with so solution.

AIRTEL SPENDS GOOD AMOUNT OF MONEY AND TIME IN TRAINING ITS EMPLOYEES HOW TO CHEAT CUSTOMERS AND INDULGE INTO FRAUDULENT ACTIVITIES AND GIVE FALSE PROMISES -

REALLY APPRECIATE THE PERSEVERANCE WITH WHICH ENTIRE AIRTEL TEAM IS HELL BENT IN CHEATING CONSUMERS AND SELLING FRAUDULENT PLANS -- HIGHLY COMMENDABLE

Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by airtel cables is not more then 4mbps

I have been raising this issue for past 12 months and airtel team has been making one or the other excuse on pretext of checking hardware n switches

Every one at Airtel is big fat lair, received call from Social media cell of Airtel yesterday and the female was trying to cover up by giving all false reasons n logic to cover up;regarding Airtel selling fraudulent 8MBPS plan when in reality the hardware cables don't support more then 4 mbps data speed
( I have call recording my conversation with the social cell rep of Airtel)

The entire Airtel organization is full big fat liars and it follows from top to bottom to every Airtel representative : from customer care to : Appellate to social media cell

Airtel operations are going into losses and they have resorted to such cheap tricks of selling fraudulent plans

All Airtel Appellate team is good at giving false assurances and promises : no one from Airtel Appellate team has called me with resolution in-spite of promise in black and white over above mails

NO ONE SHOULD USE AIRTEL BROABAND : BIG FRAUD COMPANY

Below are few of my mail exchange with Airtel reps
Hi Revathi,

I am really at loss of the words to express my frustration and disgust with fish market like attitude of Airtel
Entire Airtel operations are run like a local grocery shop if such is your behavior with 8 years old customer

With reference to appending mail of yours, no one from Airtel higher authority bothered to call me on 24/09/206 in the entire day, neither there is any resolution till date

Do you understand english ??? or have bare minimum IQ to understand the context of my mail & your own replies in appending mail with regards to the issue ???

FOR EVERYONE's ETERNAL ENLIGHTENMENT MY ISSUE IS

"Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by Airtel cables is not more then 4mbps in my society "

Hoping you will have basic IQ to understand meaning of letter's highlighted in bold and red in a mail

Rohit Bhatia
[protected]

On Fri, Sep 23, 2016 at 6:47 PM, wrote:

Dear Rohit Bhatia,

Greetings from airtel!

This is in reference to your email regarding the service related and billing related on your airtel account number 15398441.

I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.

As discussed over the phone on [protected], please be note that we will arrange you a call back from our higher authority on 24/09/2016 between the working hours (9.30AM to 6.30PM)

For further queries, please do email. I will be delighted to assist you.

Customer touch points:

Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30. Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30. Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Regards,

Revathi

bharti airtel limited

Airtel Customer Care's response, Sep 27, 2016
Dear Mr. Bhatia,

This is with reference to your post dated 22 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Respected sir / madam I buy Sim card from airtel and paid 300 rupees for it and submitted all documents required for connection . I have their contact numbers and from last 15 to 20 days I called them always they ask for problem and replying me that we will shortly solve your problem .but still my mobile Number is not working .I also send email on [protected]@in.airtel.com but they didn't reply .I attached photo copy of sim card cover.Thank You. My contact no.[protected].

Worst service from Airtel. I had raised a service request on 20th Sep as there was some issue with my broadband. A representative visited next day to my home and he said the issue will be resolved in half an hour. Now it is been more than 10 days and still issue is not resolved. Can you believe it..10 days!!! There was no proper response from the representative even after calling multiple times. So called the customer care and asked for the upate. Called almost 6 times but again no proper response. Every time i hear the same reply, issue will be resolved in next 2 hours. Even the manager assured that the issue will be resolved next day and also assured for a callback but still the issue is not resolved nor i got any call. unbelievable service.Worst service. Do they really care about the customers. ??? When you dont pay the bills there are so many follow ups but when it comes to complaint they are not bothered at all. Can't expect a service like this. And more over these people won't allow for other service provider to give service in this area. They are ruling it in this area. In case if other service provider gives the connection then they try to break the connection. They don't leave a option to opt for their connection and the fare is too high than other service provider. They are here to loot people.

Airtel Broadband
We have been facing data usage theft issues for the last few months with reference to the Airtel Fixed Line & Broadband services installed at our home in Gurgaon, registered under the Customer Fixed line number: [protected] & Broadband:[protected]_dsl, and had already lodged a complaint in this regard earlier, after which we even had the password (id key) changed.

Thereafter, we changed from a simple broadband plan to a combo plan, with installation of fixed line on 09 July 2016. But, in a matter of 12 days, ie, by 21 July 2016, our entire high speed quota of 60 GB was consumed, out of which around 20 GB was consumed in just 2 days, ie, 19 & 20 July 2016.

What raised our suspicion in the first place is that even late at night, when everyone was asleep at home rendering no one using the internet in my family, there was consumption of data to the extent of 1-2 GB per hour. Eventually, when we shifted to the new combo plan, we began switching off the router at night, before we went to bed, or whenever no one was at home. At least, this ensured that whoever was hacking the system to use our high speed data quota would not be able to do so when it is switched off. For a short period thereafter, we found that data usage was at a reasonable level.

But, as explained above, the data usage again shot up to incredible levels on 19 & 20 July 2016. The only time the theft did not happen was during the time that the router was turned off, which effectively means is that the only way for us to prevent this theft is by discontinuing Airtel broadband services in our home. we also ran a quick check with some of our neighbours in the same apartment complex (The Legend), and found that others using Airtel broadband were facing the same problem, but did not know where to go to resolve the issue. On the other hand, customers (within The Legend Apartment Complex) of a competing service, Nextra, did not face the same problem.

Airtel's technical support service is virtually non-existent. I have made several calls and hit a brick wall. A neighbour of ours had a similar problem with airtel of excessive data quota consumption (even when the customer was not consuming the data usage), and it was attributed to airtel uploading excess data to the particular customer's id. Once this was discovered, airtel was able to rectify it.

Airtel advertises its broadband service as convenient and secure. However, it is obvious that the wifi broadband service they provide is not at all secure, and their inadequate security protocols can be hacked/misused/abused rather easily. I've made calls to Airtel customer service to have this issue resolved, but they have no been able to offer any solution and finally asked me to send a communication to this email id ([protected]@in.airtel.com) providing details of the complaint.

Right now, the only option for us (including our neighbours using Airtel) is to seek immediate resolution from Airtel with respect to this complaint of brazen theft, or to discontinue Airtel and shift to one of the other service providers.

Due to very poor service and misbehaving the staff of ATL communication Hapur I want to convert my postpaid no. [protected] (parent no.) And two child connections [protected] and [protected] into prepaid. But the staff demanded 150 rs. For prepaid sim. When i asked for bill of rs. 150 they refused to convert into prepaid. I call to airtel customer care centre twice but when i told them to talk to customer care executive they always disconnected the call. I tried to complain against the airtel store but till now i didn't received any call regarding my complaint from customer care centre.

Couple of days ago I informed airtel for the unbilled amout thing and concern regarding the plan.

And see what they are answering: completly irrrelevent.

What the hell, what was my concern an what are you telling me about.
First please look below emails and try to understand, what my actual concern is.
This is ridiculous, after three days of waiting, you couldn't even understand customer real concern and giving him nonsense answers.

GREAT

On 30 Sep 2016 10:06, wrote:
Dear Customer,
Greetings from Airtel!
This is in reference to your query about unbilled amount on your Airtel mobile number [protected].
Your current unbilled amount is Rs. 28.00/- and it is updated as of 30/09/2016. This amount is inclusive of discounts and gets updated in 24 hours.
Kindly make a note of the following important points:
1. Monthly rental and service tax are excluded from unbilled amount calculation.
2. The international roaming charges will be updated with a delay as we are dependent on the roaming partners.
3. The actual amount due along with the discounts and rentals will reflect in your next bill.
4. Unbilled amount is over and above the prorate benefits (daily free usage benefits).
You can also check the unbilled amount by dialing *121*2# (toll free) or by sending UNB to 121(toll free) from your Airtel mobile.
You can check your data usage by sending DATA USE to 121(toll free) or *121*114# (toll free)
Thanks for reaching out to us.
Delighted to assist you.

Best Regards
Lavanya S
Service Specialist
airtel business

[protected]Original Message[protected]
From: chandra.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 27/09/2016 09:16:21 PM
Subject: Re: [|BAL|Ref36688879|] WEB SR POSTPAID : [protected] : OTHERS : OTHERS : PLATINUM

How is that possible, "The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle."

I have very limited uses, and enough in my plan, even I don't utilize all from my plan and you are saying it's the charges from the current bill cycle till day. Not Possible.

Dear Chandra Kumar,

Greetings from Airtel!
This is in reference to your email seeking clarification on unbilled amount for the Airtel mobile number [protected].
I have gone through your account and found that the bill is due for generation on 06/10/2016.
The bill will be delivered within 72 hours from the date of bill generation.
Request you to write back post bill generation and I will be delighted to provide the details. Alternatively, you can visit www.airtel.in 48 hours post bill generation and register yourself and check the detailed bill through my account option.
Thanks for reaching out to us.
Delighted to assist you.

Best Regards
Bhuvaneswari T
Service Specialist
Airtel

[protected]Original Message[protected]
From: chandra.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 29/09/2016 09:19:14 PM
Subject: Re: [|BAL|Ref36688879|] WEB SR POSTPAID : [protected] : OTHERS : OTHERS : PLATINUM

It's been two days and I haven't heard back anything yet from you guyz.

Thanks

Chandra kumar

On Tue, Sep 27, 2016 at 11:46 AM, chandra kumar wrote:

How is that possible, "The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle."

I have very limited uses, and enough in my plan, even I don't utilize all from my plan and you are saying it's the charges from the current bill cycle till day. Not Possible.

Another thing: You guys haven't showed up on the network thing yet.

I think I should proceed to closing of this number because you guys are not at all helpful. One of my friend is getting 100/- on the same plan which I have. Why not me ??

Customer

[protected]

On Sat, Sep 24, 2016 at 1:52 AM, wrote:

Dear Chandra Kumar,

Greetings from Airtel!

This is in reference to your query about unbilled amount on your Airtel mobile number [protected].

The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle.

Your current unbilled amount is Rs. 28/- and it is updated as of 24/09/2016. This amount is inclusive of discounts and gets updated in 24 hours.

The itemized details available are only for the last 7 days and do not include the discounts. The breakup of the amount is:

Local STD - Rs. 28

SMS - Rs. 00

Kindly make a note of the following important points:

1. Monthly rental and service tax are excluded from unbilled amount calculation.

2. The international roaming charges will be updated with a delay as we are dependent on the roaming partners.

3. The actual amount due along with the discounts and rentals will reflect in your next bill.

4. Unbilled amount is over and above the prorate benefits (daily free usage benefits).

You can also check the unbilled amount by dialing *121*2# (toll free) or by sending UNB to 121(toll free) from your Airtel mobile.

You can check your data usage by sending DATA USE to 121(toll free) or *121*114# (toll free)

Thanks for reaching out to us.

Delighted to assist you.

Best Regards

Kingsly Mary W

Service Specialist

Airtel

[protected]Original Message[protected]

From: HYPERLINK "mailto:Chandra.[protected]@gmail.com"Chandra.[protected]@gmail.com

To: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com

Cc:

Sent: 23/09/2016 07:48:01 PM

Subject: web SR Postpaid : [protected] : Others : Others : Platinum

Why this unbilled amount is showing in my account.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and a

Dear Sir, I am using my airtel number [protected] in roaming (national) . Suddenly on 30th of September 2016 around 5 pm I got disconnected from all the services when I checked I found my account balance is 0.0 (nill) which was Rs. 45 and Data balance was also nill which was more than 10GB . While communicating with CCE ( customer care executive) I came to know that they can't help because the system upgradation is going on, you will get your problem resolved after 4hrs .
But believe me till now I haven't got a penny return from Airtel.
I think you consider my problem and sort out the issue by going through my account . I hope we won't get any problems in future and enjoy your service with happiness.
Thanks

I get half 4G network in my dongle at some of areas in my house. Also the speed reduces to less than 2G. The upload speed is almost 0. I had complained about this on Tuesday but no action has been taken yet. If I cant use the service why should I be paying. I will discontinue using Airtel if the service is so poor. Also please dont call yourself best 4G network its like sarcasm to the speed and service you guys provide.