Airtel Complaints & Reviews

#[protected] jul 2016

Airtel sales agent sold me a us smart pack with a fixed price of rs, 4999 for 30 days usage which was activated on jul 28. When i received the bills in aug and sep, i find that each month the charge of rs 4999 is charged.

On contacting airtel, i have been told that the charge is per billing cycle.in my case (2 days in jul + 15 days in aug)

Despite several phone calls and reaching out to the nodal officer airtel has not resolved the issue. Every time that i have connected with the consumer service desk, i have been told that we are escalating the complaint and you should have a call back in 4 hrs.

Now the sep month bill has been generated and have been threatened of service disruption if i do not pay the outstanding.

Airtel is cheating the customers by withholding vital information on the plan.

I shifted my residence in early february 2016 and asked airtel to shift my connection to the new residence. Due to their technical difficulties they did not shift the connection. Since they could not shift, i had cancelled my connection by talking to their customer care and also sent an email. I had paid my bills until february 2016. I am continuously being harassed to pay bills for non-usage.

I activate a 10 gb internet plan. I was downloading a content from internet which was a total 3.26gb data. After the content was ~40% - 50% downloaded, i received a msg from airtel that 50% of my data is consumed at around 3 pm, then after the download was over and i was surfing the internet, i got another msg at 4:22pm stating 90% of my data is consumed, which is strange!

This is regarding "[protected]" number hotspot Airtel which I have taken last month 03rd Sep 2016 and it was activated on 04th Sep 2016.

I have taken a plan of advanced rental of 6 months, paid the amount of 3900/-
Monthly rental of 650/- where as they said 5 GB would be given on every month basis.

I used for 2 days and I received the message saying that half of data has been consumed and I called up 121 and an Male executive said " Madam might be a technical issue I would return back the data and he never asked me Madam I am activating so an so plan you would be charged and I started using again.

Again a day so I found same problem and I called up 121 and now the female executive takes the call I repeated my problem and she said the same:Madam might be a technical issue" and refunded the data and No where even she mentioned that if I active the data you would be charged

she only said Madam might be technical issue I would check with the concern and without asking me she said she would give back my data on plan

And with in a day or so same problem again and now I really got upset with the connection I called up 121 and requested for disconnection.

And now My concern is 1. With out asking customer how can a executive active such plan, Either if it is chargeable they should mentioned that to customer, Now I check my bill It has been charged for me without notice of mine.

2.I have deactivated the number with in 12 days of connection taken and requested for call back for amount refund and each an every executive I need to repeat the same but no resolution for the same

3. I want my amount which had paid in advance 3900/- for 6 months,

Due to the service of Airtel I could only use for 12 days

I feel what I have said would be checked and resolved because calling 121 is no use for me.

Kindly check and do needful

I have approached airtel for broadband service. After which their executive came to me and i have paid rs 500 for connection. After that next day their technical person came to my house and have done all the wiring next day they said they cnt provide me service due to technical non feasibility.

1st they should first check and den should do wiring at place
Secondly they have not paid my application money which they told to give me back asap.

I have mailed many times but each time they said sorry..

Being of activation of missed call alerts, airtel is not giving any messages which is very important to me.
Past many years i am using airtel prepaid and i suggested many people to use also but now i feel that using airtel is only waste of money.
We can't even speak with customer care also because they are not giving any call to the direct persons. (Always press 1, 2, 3...)

Hi,

This is to bring in your notice that all the Airtel subscribers in Amrit Puri, east of kailash are experiencing the issue with the network since last few months. Many complaints had been logged to Airtel regarding this concern but we always get the same update that our network team is working on it. When we do not hear anything after waiting for so long then we decided to write the mail to airtel nodal officer and today morning i got the reply that we cannot help you as this is the best network we have provided. I replied that we are not even getting 2G reception/signal, then he rudely responded that we cannot help you any more regarding this. I have 3 numbers of Airtel at my home and we were paying bills thinking that airtel network team is working on it but actually they aren't. Please see the below issues we are facing

The issues are:
We are not able to make any calls
We do not receive any calls
No 2g/3g/4g signals.

Waiting for quick resolution.

I have been using an airtel post paid number for over 2 years now, and your services and network only seems to diminish. I have fluctuations in my network bars which is mostly streaming vodafone 3g!!! Even though i am an airtel customer. Kindly get this fixed else you will loose not only me but many many customers who have these on going complaints, we will all be forced to shift services. Highly disappointed in your open network crap! Start by giving network.

I have informed you that I was enjoing Rs 999 plan from 21.8.16. I was changed my plan on 8.9.16 to Rs1449/over phone but it was wrongly activated by your representative Rs8994 adv rental plan.After seeing that in my account portel I telephoned your representative and told him to rectify this.I also mailed on 11.9.16 that a wrong plan was activated in my number.But nothing happened.After waiting 48 hours I have changed it to 999/plan if it is rectified.But it was activated to 5694/adv rental plan.Again i call you over phone to rectify this.Your representative told me that It will be rectified within 72 houres.Again nothing happened.You can check all the conversation between me and your representative through your voice recording system.So I have no other choice except to terminate my connection.On 17.9.16 I have terminated my connection.Last four years I was your customer and not a single time the bill was excceds beyond Rs1600/
So in this context it is impossible for me to pay your absurd and huge bill of Rs14070/ which has been initiated due to your fault.Send me the actual bill amount and i will pay that

I have raised a request for postpaid to prepaid conversion of my existing number. They deactivated my postpaid SIM services perfectly but not activated yet my prepaid services.

There is no proper number to speak to customer care. when tried to call[protected] it gives a message like thanks for taking BJP membership and followed by membership number. Why the hell that message came.

i have tried all the numbers from the link http://customercarecontactnumber.com/airtel-customer-care-number-toll-free/

in IVR there is no option to speak to customer care representative.

Please provide proper service to customers.

Dear sir/ madam,

I am Sikkandhar. I am using Airtel broadband connection. Fixed line no: [protected].

When I joined they given a introduce welcome pack offer for 75gb unlimited data plus unlimited local and std call for a value of 1099 INR with inclusive all fairies.

the billed amount was excess. I made a complaint in Express avenue branch Airtel office. They promised me the bill will auto adjust. But I am receiving a massage a due amount is pending. I can't accept. It's full and full unprofessional cheating behavior.

I already paid 1000 plus 100 for fixed installation charges for the welcome pack offer of 1099 INR. And also paid one month usage charges.

I will pay only1099 only. I can't pay apart from that money.

Correct the bill amount. I am getting irritated from your unwanted process.

Please correct the issue. I am disturbed a lot by your service. I want to close the broadband for your worst and irritating behavior. Dear sir/ madam,

I am Sikkandhar. I am using Airtel broadband connection. Fixed line no: [protected].

When I joined they given a introduce welcome pack offer for 75gb unlimited data plus unlimited local and std call for a value of 1099 INR with inclusive all fairies.

the billed amount was excess. I made a complaint in Express avenue branch Airtel office. They promised me the bill will auto adjust. But I am receiving a massage a due amount is pending. I can't accept. It's full and full unprofessional cheating behavior.

I already paid 1000 plus 100 for fixed installation charges for the welcome pack offer of 1099 INR. And also paid one month usage charges.

I will pay only1099 only. I can't pay apart from that money.

Correct the bill amount. I am getting irritated from your unwanted process.

Please correct the issue. I am disturbed a lot by your service. I want to close the broadband for your worst and irritating behavior.

Whenever i am in roaming the callers get a message "the number doesnt exist", i have reported this problem to airtel and everytime they say they have fixed it, but problem still persist. Every time they solve it temporarily.
This problem occurs only when i am in roaming. The no is [protected]
I am tired of calling airtel customer care. There is no point calling customer care.

The Airtel 4g hotspot is not able to connect to the internet from 30th September 2016
The hotspot just shows the orange light for the signal. The power light shows green. Since the internet connection is not being established, signal light is not green but is continuously orange from 30th Sept.

The hotspot is in use from feb2016 and was working okay till 30th sept2016.

Sir,
i am p sandeep kumar as i am the consumer of airtel mobile service provider (mobile no .[protected]) from last 3 years, i want to register a complaint against airtel and its cusotmer care regarding "a high voice call charges of 2 paise for 1 second(local calls)" instead of 1.6 for 1 second.I registered a complaint regarding high voice call charges to airtel through 121 voice call customer care but the customer care executive was not giving a certain reason for high price deduction instead of that they are putting my call on hold without any notice.
So i request you sir to take a certain action regarding about this and resolve my problem as soon as possible .

Thanking you

I had requested for a new micro 4g sim from airtel. The same was delivered to me yesterday and i had sent the activation message as instructed. I got a confirmation message saying activation has been intiated. But till now, the sim card is not active (No range) whereas my old sim card has been de-activated. I'm unable to contact airtel customer care also. This is resulting in a lot of difficulties.

I started getting late payment calls from 2014 april for another person known as dhananjay from customer service executives. I repeatedly tell them, this is wrong number, but i get so many calls repeatedly. I was pregnant then and had cried and begged to stop them calling since it was very much bothering me. After lot of struggle, i even threatened them, i'll complain to the police station. After which the number of calls came down. But still the sms comes. I kept ignoring. Now latest, i get automated calls continuously for late payment, which is again for the same person. I get sms too. Please help me stop this. This is really frustrating. I need compensation for all the tortures i went thru these many years. I cant stay silent even a day more, if this continues.

[protected] is my previous number and it given to someone else then it became unavailable now. It is registered for my aadhar and i could not do any changes in my aadhar due to that number.
I have submitted my proof for that number and how company can give that number to someone else without my knowledge. There is no notification regarding this to us.

Hello,

I am shivam my mobile number is [protected] in month of november i had port my my number from up west airtel prepaid to haryana postpaid in that i had activate data plan of 175. And in next month i deactivated that plan by calling on customer support but in next bill they again charged data pack rs and also added wrong charges of rs300 which service i have not use if call them they are not providing me right information and they had closed my number. So want settlement on by bill. And please take action on them so they start doing frauds with there customer...

Thanks b
Shivam gupta
[protected]
Shivam. [protected]@gmail.com

I buy an airtel sim and and i having it but i buy a phone in that game the game need subcriptio and i subscribe it but after that my subcribtion charges 85 rs which is a big amount. My complain is that your airtel company charges money without my permison, my request is that before charging an amount from my account you should verify first an refund my money that has been charged.

Thanks

I had given all my documents alongwith cheque towards broadband activation fee of rs 1000 to airtel executives name vikas - [protected]. He took my papers, but till date connection is not activated.

From 29th sept, vikas stopped answering my calls. He gave me no. Of manish ([protected]) through sms and asked me to contact manish.

When i tried manish, initially he answered the call on 3rd oct and updated me that broadband will be installed today i. E. 4th oct. Today i am trying to reach him, he is not responding to call. Even after dropping sms to him, he didn't respond.

Now at 4:45 pm, i tried manish's no. Through alternate no. And he responded to the call. Instead of dealing with the problem and providing a solution, he started arguing.

This is the treatment that we have gone before activation, not sure the level of service which will be provided post activation.

Even after writing to mr. Gopal vittal on his email id, my problem is not resolved.

While airtel 's accounts team is efficiently working and was quick in debiting my account for activation fee. Airtel customer service/ technical team has not bothered to take any action for activation.