Airtel Complaints & Reviews

Dear airtel team,

Good day!
As seen from the below email and for the past one month i have been getting calls from one of your call centres every alternative day regarding plans. Once i accept one offer the very next day someone else calls from your call centre asking me to move to a higher plan which is marginally costlier by approx 100 rs for 10 or 20 extra gb who has no idea about the plan which was confirmed by me the previous day. As you can see from your database my plan is the same for the past half a year ie 8gb/2ms. However one thing interesting among these calls is the inability of the call centre person to send an email confirming the same plan. The service number they send is of no use. I suppose airtel has become such a big company that it can no more listen/respect its loyal customer (I am sure you can verify the same from your database). I am well past requesting / waiting so i kindly request your esteemed company to do one of the following :-

1) move me to 60 gb/unlimited - 4 mb/512 kb : which was last promised to me.
2) in case the above is not possible:email me the postpaid amount pending along with the termination application.

I also request you to only email and not call me regarding the above requests as i have learnt from the previous one month that a phone call with your esteemed company is of no use

The mobile network of Airtel FCA = 1159 -C -Block Near 48 FARIDABAD 121001. Are really poor there has been no Network of the 2 Day The network is lost cell faild problem per Month Incoming & outgoing cell not recvied My number [protected] & [protected]

I have applied for Airtel Broadband connection in bangalore 560037 area on 28-Sep-2016, I have submitted the required documents and also made the online payment of activation fee of 1000/-. (Application Number - TBLR7183311, Transaction Reference Number - [protected], Bank - ICICI Bank, Date - 28-Sep-2016). Even after continuous follow up, no positive response from airtel. Some day they say Technician will come tomorrow and install, and some day they say no data available and some day connection not feasible. I do not understand what's happening. I just got frustrated with their responses and demand for refund of activation fees. For refund also they are least interested and no one is ready to take up the refund request. Feeling very helpless on this. I am giving a try if this forum can help me get refund of activation fee of 1000/-. I will make sure that I never consider airtel for anything and even in my circle.

Thanks

Before 2, 3 months my no. Is activated bt now when i came back at my home town and insert my sim in phone is deactivated
So plz alot my number back.
[protected] as soon as possible.

From Yesterday date:14/10/2016 till present
I thought its a problem of SIM slot but no i have checked.
It showing no signal as it showing cross mark .

If this number does not get any signal it will be very difficult for me to change the number.This is my permanent number and if there is no signal then how can i contact with company representatives. I hope u understand my problem.

Please reolve this problem as soon as possible

Sir i buy 20 rs coupan and while scratching i lost some digit
Serial no is-[protected]
N my scratching code-9***[protected]
Pls sir if found pls sms me on my airtel no.-[protected]

To Whomever Concerned,

I(Kavirajan P [protected]) have been a loyal customer to Airtel since 2005, last Thursday(6th October 2016) I had lost my sim, my sim is registered with my uncle's name, unfortunately he is in abroad now. Am unable to get a new sim with same number since he is present in abroad.
it’s been around 10 days still my mobile is in switched off mode. i have lot dependencies with this number as mentioned below.
1. All my banking transaction are mapped to this number (Consists of 3 banks)
2. All OTP online transactions are mapped the same number
3. All my friends and relatives have this number for almost 10 years.
4. Am using this number for both professional and personal purposes.
5. All verification and personal queries of mine are addressed in this number.

Hence please request you to provide me a SOLUTION to have my Airtel number ([protected]) back ASAP
Note:
1. I have my uncle’s photo and address proof with me
2. He is in abroad hence he cannot come in person to show room

Please process the request and help me out, LET ME SEE HOW CUSTOMER FRIENDLY this AIRTEL is with their LOYAL CUSTOMER
Regards,
Kavirajan.P
[protected]( Tamilnadu Circle)
[protected]@gmail.com

[protected](Alternate number)

I have airtel prepaid no, lot of time I observe airtel deducte 1.09 Pisa per minute, today after 1 hours trying to customer care after I have talk to airtel customer care executive ms Smitha, mainly they don't have a proper answers for customer, today I have call Vasai road (Thane dist) to Thane means local call but airtel deducte 1.09 pise per minute from my account, and I told executive but she's not given proper answer

I did port 2 nos from Idea to airtel on 14/10/2016. The Plan I have offer Rs.199 with Local+std 600 min, but after getting port when I called customer care they said its 500 min not 600min. Regarding port I got a call from [protected] this no. to port into airtel and he offered me 600 min in 199 plan.

Same thing had happened with me from idea previously, tele callers are making false commitments just to sale product and after porting air tel customer care said they cant do anything now.

I have wrongly recharged for Rs.248 which is A2A 15p/min instead of Local Mobiles.I called the customer care and they said there is no option of reversal for that tariff and how come this simple reversal process is not available if it is done by mistake.I wanted the amount to be reversed or it should be exchanged with Rs.215 LocalMobiles at 30p/min.
Mobile num:[protected]
Transaction Id:[protected].

I have a prepaid number [protected] and had Internet pack with autorenewal for which I got a message on 11th that it would be done in 3 days.I stopped the autorenewal on 13th by sending a mail and making a call as per the requirement and I got a recorded message that it has been processed and done. On 14th I got a message that the money has been deducted and recharge has been done. Sad to see the way airtel treats its old customers who still have stayed loyal till now.

My name is Ashish Chaturvedi and I have airtel postpaid mobile number is [protected]. Last month I was travelling through countries such as UAE, Germany, and Sweden. In this month billing cycle I see a Rs.3, 999 pack applied to my bill amount but I never raised any request for any international roaming pack.

I am informed by the call center executive that there record shows that I requested to activate a international roaming pack around 5 months back. However, I did not raise any such request. Although, I've been repeatedly getting calls to activate such packs but I have always refused. As a note of caution, before going on this trip I had called the call center to enquire about the roaming pack options available and clearly notified them that I don't want to go for any pack as I find these very expensive and instead would prefer to use a local sim of the country I am travelling to. I also validated from the call center that no such pack is currently activated on my number as I have heard many horror customer stories where unnecessary charges were levied on them without their knowledge. Please make sure I don't run into such issues in the future.

Kindly rectify your mistake at the earliest and eliminate all the pack charges applied on my number. Also, tell me the revised amount that needs to be paid.

Hi, I want to complain against the executive sitting in Airtel store, Paschim Vihar branch. Her name is Ankita. She was supposed to change the ownership of my and my husband number.
First of all, she made us visit twice as she forgot to give the new Sim. Inspite of being customer friendly and getting it delivered, she called me up in the evening and asked us to collect it.
After that my Sim was de-activated the very same day and I missed on my important calls until I got the new Sim.
Now my husband is struggling to change the ownership of Sim, even after sending ' Y' confirmation on SMS. His current Sim card has yet not got deactivated. And when I called her to send SMS again n resolve this. Ankita said I forgot to message you as I was busy with customer. Can anyone tell then who are we??
Are we not customer and supposed to get good services being associated with airtel from quite long time.
I again called her now in evening but still no SMS received. When I am calling Ankita back she is not picking call and after three calls, she left my phone on hold.
Is this we should be getting as a service, I need someone to look into it immediately and strict action please!!!

Hi

My airtel broadband connection has witnessed discriminatory usage since August'16 till date. I've repeatedly informed, requested & complained to Airtel Call Center, Nodal, Network & Appelate teams for this discriminatory internet usage issue.

All Airtel teams have failed to provide me a resolution and are charging me basis my internet plan without giving any resolution to my issue since the last 3 months.

I've copied all the emails below for reference of this complaint wherein I've requested for my broadbands' internet hacking issue with a complete reversal of Aug-Oct billing, as Airtel failed to investigate and arrive at a solution.

Thanks
Narpal Singh Uppal
karanjeet.[protected]@gmail.com
Airtel A/c# 13839374

===========

Email received on 14-Oct:

Dear Narpal Uppal,
This is in reference to your email regarding network issue for your airtel account number 13839374.
Please accept our sincere apologies for the inconvenience caused to you.
Basis your email, please be informed that the complaint for network issue was attended and the issue was resolved.
Further, please note that to reconfigure your modem, i request you to kindly provide us appropriate time so that we can arrange visit from our technical team and resolve the issue on priority basis.
Moreover, we have validated our records and found that the usage reflecting in your account is valid and correct. I am unable to provide you any kind of adjustment in your account.
I request you to kindly share us your future course of action.
Please feel free to write us back for any further assistance.
Customers touch points:
Level 1: Customers Care: [protected]@in.airtel.com and 121/198, working hours: 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Warm regards,
Tanpreet Singh

bharti airtel limited

===========

Service Request 74014748: RE: [|BAL|Ref36438514|] IP DETAILS AND USAGE PATTERNS: BROADBAND A/C #: 13839374

Karan Uppal
Oct 8 (6 days ago)
to nodal.ncr, ap
Request: 74014748

Hi

This is horrific! My Airtel broadband is hacked more than once, password I've changed more than once, your engineers have visited me (Prashant Bhardwaj & Ram Bodh - service engineers of Airtel) more than once... and still my airtel broadband continues to be hacked. I've been charged a (approx. 2000/-) monthly rental for the last 2 months that I've regularly paid... so why this deficiency in service?

Adding insult to injury, your email team refuses to share the list and details of which IPs are being connected to my broadband connection alongwith their individual usage patterns... this clearly leads to your inability to control this situation. Emails are forwarded below for your direct reference.

Why is my airtel broadband being targetted? I question the integrity of the broadband service and have now made repeated requests for cancelling this connection today. Your call center staff has tried atleast 4 times to connect me to your retention team... and in all the 4 times, with a minimum waiting of 10 mins. per call (=40 mins call on waiting), I've still not been able to speak with retention team.

Airtel A/c #: 13839374
KARANJEET.[protected]@GMAIL.COM

[protected] Forwarded message[protected]
Date: Sat, Oct 8, 2016 at 4:22 PM
Subject: URGENT
To: "[protected]@in.airtel.com"
Cc: "[protected]@in.airtel.com"

URGENT!!

PLEASE HELP!

I have a broad band Connection which seems to be out of order.
At 00:00 hours on October 8, 2016, 45 GB Data was restored as per our Plan.

As advised all passwords were changed and modem was operated .

The usage was detected at 10 20 AM to be 2.1 GB and further it was detected at 4.9 GB at 4: 15pm on October 8, 2016.

What is happening??

I would the complete line connections to be checked and fraudulent hacking be IMMEDIATELY STOPPED.

Please arrange for urgent visit of your engineer to our site.Please inform me over telephone ASAP.

Thanks and hoping for resolution of this indiscriminate hacking for which I will demand refund.

Regards,
Karanjeet

[protected] Forwarded message[protected]
Date: Sun, Sep 18, 2016 at 8:09 PM
Subject: Fwd: RE: [|BAL|Ref36438514|] IP DETAILS AND USAGE PATTERNS: BROADBAND A/C #: 13839374
To: "karanjeet.[protected]@gmail.com"

-------- Original message --------
From: [protected]@airtel.com
Date: 18/09/2016 16:53 (GMT+05:30)
To: [protected]@yahoo.in
Subject: RE: [|BAL|Ref36438514|] IP DETAILS AND USAGE PATTERNS: BROADBAND A/C #: 13839374

Dear Narpal Uppal,

Greetings from airtel!

This is in reference to your email informing us about your inability to view unbilled usage for your airtel fixed line number [protected].

I regret to inform you that we are unable to provide the detailed data usage.

Further, to view your current usage, I would request you login to your selfcare account following few simple steps as mentioned below:

1. Log onto www.airtel.in/myaccount and select the Fixedline & Broadband Services.

2. Punch in your registered mobile number and password.

3 Click on data usage under the broadband tab.

4 Click on the `Last 24 hours data`tab to view usage detail for last 24 hours.

5 Click on the `Historical data' tab to view the unbilled usage.

6 Click on the detailed usage link under My Account to view the detailed usage.

Please note that information on Current Usage gets updated within a time span of 24 hours and does not include monthly rentals or discounts. Once the bill is generated usage charges will be calculated as per your bill plan.

To prevent any misuse of your DSL connection request you to take care of the following:

1. Ensure that the PC is free of virus and spy ware and it has an updated version of Anti Virus software is installed in your PC.

2. Modem / Wifi is switched off when the internet is not in use.

3. Password to be changed frequently to ensure confidentiality.

If you continue to face issues while accessing the unbilled usage information in your selfcare account, please send us a screen shot of the error page received.

Best Regards,
Kunal Asthana
Service Specialist
airtel

[protected]Original Message[protected]
To: [protected]@airtel.com
Cc: karanjeet.[protected]@gmail.com
Sent: 18/09/2016 10:33:53 AM
Subject: IP details and usage patterns: Broadband A/c #: 13839374

Hi

88.22 GB was consumed in my last billing cycle. 45 GB is already consumed in the first 11 days of my current billing cycle. I myself am not using so many GBs, neither any of my shared users.

Pls. share list and details of which IPs are being connected to my broadband connection alongwith their individual usage patterns.

Thanks,

Mr. Uppal
Airtel A/c #: 13839374

Karan Uppal
Oct 9 (5 days ago)

to nodal.ncr, ap
Hi... sharing additional reference nos. that further proves Airtel only receives requests and lays eggs on it:

74034286
74034000

I feel harassed by Airtel. Request complete reversal of my last 3 months bills (Aug:1952; Sep: 1856; Oct: 1618) on grounds of my internet being hacked & that I've been charged for it.

Thanks

Karan Uppal
Oct 11 (3 days ago)

to nodal.ncr, ap
Hi... awaiting docket numbers.

Also, only my desktop connects to your internet now. None of my devices including laptop connect to the Airtel internet.

What's wrong?

Karan Uppal
Oct 12 (2 days ago)

to nodal.ncr, ap
Hi... awaiting docket numbers.

Also, only my desktop connects to your internet now. None of my devices including laptop connect to the Airtel internet. Can somebody pls. call me & configure my devices over the phone itself?

What's wrong?

Sir this is complain against airtel company. My mobile number is [protected]. I have activate a caller tune on 7 Oct 2016
But they didn't active my Caller tune and charge of caller tune will be dedected in my account
When I call to customer care They always tell for more time like that 30 min, 2hr, 24h, 72h. I will give him lot of Time 7 Oct to 14oct but they didn't active my Caller tune and not talk properly and disconnected my call. I registered my complaint for the last 7 days and waste so much time
So, sir please resolve my problem and take action against Airtel company

Hi. I just wanted to tell airtel and other network providers should aware people about the fake callers. Last week i got a call from a lady[protected] saying she is calling from airtel and told that some special offers are going on postpaid plans on converting from prepaid. I believed it was true and ask them how should i get that. She asked me to send my driving license and office id to start the process. I asked them to send the person to collect it. But she said being my place is so far she asked to send the documents through whatsapp and i did. They came to my home for address verification at the time i was not there. Until then i thought it is going good but the other day she called me and asked my photograph through whatsapp. I had doubt on her and asked her i won't do that since we didn't met any person from your side so told her to send a person to collect the photos in personal. But she again said my place is too far. I already knew that we need a new postpaid sim to activate and asked her anyhow you are going to send a person to deliver the new sim card so by that time i will give the photos to him. My doubt got increased when she said we don't need to change the prepaid sim card as it will work with the older sim itself. I hang up and called the customercare and told the story. They replied don't believe such calls they are fake. So please create awareness about this ask them to come in person to collect the documents or go to any airtel showroom do get that done. Lots of fakers are living around. Now my worry is what they will do with my documents.

Hi,

My name is Ashish, and last month I had port my mobile number from Tata Docomo to Airtel, as postpaid number. My mobile number is [protected]. I have contacted more than 5 time with concern person from Airtel to resolve this problem. Every time they told some story like, will check and update, after 1 hour will call you back. But till now I am facing same problem. My internet service has not been started till now.its already completed 1 month and I got 1st month bill. Now they have sent me monthly bill but till now I didn't got internet pack as they have committed. Please help me. What I have to do?

Thank you

Sir my landline number is [protected], name: rakshan raaj, registered number [protected]. Sir i have given request to change my plan speed to 40mbps speed on 28th sept 2016 but till today they have to installed and everyday they ask time for 48 hours. Airtel is worst service provider now. They say me that they will provide in 48hours but my order is still pending and dint get any response from airtel. I have given complaint on your site and i got call from airtel and they are like they wil resolve but till now they dint resolve nor called back. No satisfaction and no response to customer service. Please take action over it. Contact me on [protected]

Requested an airtel broadband connection on 4th october 2016 and a person came home and collected activation fees of 1000rs. 7 days on, no technician came to install the connection and every time i call the customer care number they say u have qualified ur status is working technician will call u in 24 hours.. So far nobody has called me and now i called airtel broadband and they said they'll send technician within 24 hours. Now i recieved call saying your area is not qualified for broadband. Initially they said everything has been checked only the installation has to be made. Why are they lying to the customer? And the customer care executives are not responding properly. I wanted a refund and they said it will take 15 days. Waste of money and time. If a connection was not possible why did they collect activation fees and lie to me? Please take action against such fraudsters.

Sir, I have given correct and official all documents but your local persons has input wrong data of name in my mobile number so I faced problem for activate my number. For tele verification of my name i have say wrong name instead of correct name due to wrong data input by your associates person.

Kindly see the import of the KYC, your associates person and your company is not verify KYC properly, this is happen in second time in your company