Airtel Complaints & Reviews

I bought a new airtel sim about one month ago. The shopkeeper told me that it will be activated within one day. Now, more than one month had passed but I don't get the connection. It only shows airtel - emergency number only. There is no tower in my phone. When I asked the authorised shopkeeper, he told it has been activated already. So, please let me know what is the problem with it. Work on it as soon as possible. What do I need to do next? Help me out, I am unable to find a solution and I could not understand them matter.

Sir mai airtel digital tv ka customer hun hame airtel digital tv ka alacarte package subscribe karna hai lekin airtel ki taraf se koi support nahi kiya ja raha haicustomer care contact karne par bataya jata hai ki website ke through hoga lekin website par channel selecting ka koi option nahi milta haiplease help me. Customer id [protected] mo. No, [protected]

I ported my number from Uninor a few yrs back.
I usually do my recharges online through Airtel website or any third party website usually through paytm mostly .
I had been recharging my airtel mobile number [protected] without any problem in all these years. But suddenly, since October 2015, my airtel number could not be recharged online using any of the websites including the air tel website and airtel app also.
Its very ridiculous to re charge phone outside at a shop while be in que though I have everything wid me.

BEFORE OCTOBER 2015 IT WAS ALRIGHT BUT SINCE OCTOBER 2015 NO ONLINE RECHARGE CAN BE DONE. BUT I CAN RECHARGE MY NUMBER OFFLINE FROM MOBILE SHOPS & RECHARGE CENTERS.

Please look into this matter at the earliest and resolve this at the earliest so that I can get relief from this unwanted nuisance.

Thanks and Regards,
Arindam bhattacharyya
Bankura

Amadare alakai khub natwork problam natwork paoar jono akhana okhana gure ta hoi tao abar bhalo natwork paoea jaina 2g aktu but 3g and 4g network kothow paoea jaina natwork ar jono khub problam hoai somosto alakar loka dare i request to airtal castomar care ke amadare alakai akta tower bosano hok ai towerta bosano hola alkar lokadare khub subida hoba

I had requested for a Broadband connection online here in Bangalore (LBS Nagar).
Being an Airtel customer from past 5 years, I trusted airtel and chose Airtel for broadband connection.
Representative came near house and collected documents, 1000rs check, 100rs documentation charges in cash on 1st of August 2016.
After 48hrs i called the same representative he started avoiding my call and whenever picked claimed that he is still working on the request.

Amount was deducted from bank, as i have evidence that 1000rs was deducted when cheque was placed in Bank.
After multiple calls he gave me his manager Number, Manager spoke rude and kept disconnecting my call.
Despite multiple calls dint respond properly.

I have message communication as proof.

On frustration, I went for the help in Twitter. Just Name and Number changed..!! Reply same from every Representative who replied or called.
"We will check the status and get back."

Finally the so called Manager picked my call, after rude argument said that he cannot give connection because local people dint allow him to lay the connection.
Its more than 45 days now and he is telling I have to wait another 7-10 days to receive the refund.

Who will pay the call charges i spent on their representatives ?
Who will pay the Documentation charges collected by their representative ?
Who will compensate the loss due to believing them and disconnecting my Postpaid connection ?

I have all proof of messages from their representative both in phone as well as in Twitter.

Application#: TBLR7150410
representative who collected document.
Viru : [protected]

Regards,
Raghavendra Prabhu

I have Ported From Idea to Airtel and after 5 days i have made a recharge of Rs 34, which was a rate cutter pack providing ( 1 paisa per second on local and STD calls) I didnt received any benifit of it and the standard call rate deduction was applied to me,

when i had made an enquiry reguarding this rate cutter pack at the airtel customer care they said that "you will not get this benifit, only standard rate of 45 paisa per min will be applied to you"

after 20 days, i warned them, that i will lodge a complain against them in the Consumer forum they offered me the benifit of 1 paisa per second call rate only for the next 10 days.

As since Airtel literally Fake advertising reguarding its network availablity even in remote areas, but the reality is something else there is always a network Drop from Nalasopara to Dahanu.

The Airtel Network is even more Worse then any covering up their lack in network efficiency with fake advertising..!!!

Hi,

My name is Ajay and I am a IT professional. I land here in NCR on 12 July 2016. As my phone was in roaming so i visited to Airtel office after a week and request for porting the number. They offered me postpaid scheme which was good so without spending any single minute i agreed and bought the same.

I was using the number [protected] in my moto g4 plus which i bought from Amazon 3 months back. Recently last to last week someone theft my phone so i was helpless and unable to get any contact and lost everything.

I visited Airtel office next day immediately after filing the FIR and they issued duplicate sim. I request them to convert my postpaid into prepaid because i was not longer able to manage the smartphone due the incident.

At that time i was already using postpaid so they recommend me to atleast use the number in postpaid for a month so that they can generate the bill cycle. I said ok. Few days later i bought a new smart phone and installed the Airtel app.

I saw that the bill has been generated for the month of August so without any thinking i paid the dues and paid all the bill and i have a proof for the same.

Here comes the tricky part, if I already paid the bill then how Airtel can regenerate bill again and ask me to pay the bill. Since I already converted my number to prepaid I am not suppose to pay the bill because i am no longer using the postpaid number.

I issues the prepaid sim on 31 Aug or may be 01 Sep 2016 so from 02 Sep 2016 onwards i am using Airtel prepaid number.

I will show you the evidence for the same. It's not just a matter of 365 INR thought it's completely nonsense and baseless.

I emailed them and even i posted and text them on facebook page but got no response yet.

I would like to request you to please look into this matter and provide the needful solution.

Looking forward to hear from you soon.

Thanks & Regards
Ajay Mishra
[protected]

Account number.[protected] manjula kumari baid landline no.[protected].i like to inform you that i took a new connection and it was installed on 30th of august from the day landline and internet is not working till today and bill was generated on 5th of september.After giving so many complaints in 121 and through mail there is no response from your side.MR ANAND engineer of choolai 600112 he was the person who gave the connection and his mobile number [protected] i tried calling him so many times but he is not picking the call he is doing frudlent with customer many o[censored]s told me about him and the sales man who came to my residence his name is ali and mobile number [protected] he is cheting with us.so kindly i request you to disconnect my line.and i gave the cheque of rupees.1000 so i need my money back. and bill was generated on 5th september without connection why should i pay the bill.take it seriously or else i will file case in consumer court, airtel started cheating.i need reply immediately or else i will take action

Hi,
I have recharged for 6 month of my DTV in which its got 15 days free. But just after the recharge a message came your package has been changed it has become 22HD from 19 HD and simultaneously my daily amount has been updated. They have also change the channel which earlier i was getting. Whn I called to customer care they said that the previous package is no longer valid.
How an organisation such as Airtel is cheating the customer on package recharge. They are saying you can view the channel by paying extra top up amount. It is just like cheating a customer for profit of an organisation.
When I raised the issue customer care is saying we cannot help you as the previous plan is no longer valid.

Airtel relationship number: [protected].

I got an offer from Airtel on 2-9-2016 to upgrade my broadband plan from 4mbps/15GB to 40mbps/147GB. I was supposed to agree to pay for a new modem over 5 months - which I agreed to. To my dismay I found that the plan was changed even before an engineer from Airtel could come and install the new modem (the existing modem only supports speeds up to 25mbps). My old modem stopped working as soon as the plan was changed. Till now I am waiting for someone from Airtel to come and install the new modem (7 days).

I was happy with the low speed and data limit. I made a grave mistake by opting for an upgraded plan. The past week I struggled with my mobile data to conduct business from home.

If Airtel cannot fix the issue immediately I am planning to close the connection. The only other option I am agreeable to is if I get my old plan back (no payment for new modem) at a lower price.

I got a new Airtel broadband connection on Saturday, Sep 3 2016 and the router was installed on Sunday night. At the time of installation, I received a message stating that the router was not configured successfully. I told the Airtel representative who was installing the router the same thing and he said that the connection will be activated in 2hrs and I need not to worry. After getting authentication failed message even after 4hours, I called customer care and the executive told me it will take maximum 24hrs to activate. I waited for 24hrs and my internet didn't work.

I've been contacting Airtel since Monday, Sep 5 and finally a complaint was raised on Wednesday. Every time I received a call from customer care executives I heard the same thing that the issue has been escalated and forwarded to the concerned team. It’s Day 5 now and no action has been taken except forwarding the issue to the “concerned department”. My internet connection is still not activated. I’ve been given three service request numbers and finally I've received some vague explanation that the installation is not done properly. No one came to fix the installation even though the issue was raised five days ago.

And on top of that, I've received more than 50 system generated messages stating that the router has been configured successfully, which apparently isn't true because the installation is not done properly as said by Airtel executive.

I haven't had a chance to use Airtel services but I'm already terribly disappointed by your extremely bad customer service. I was planning on getting Airtel dth too. I am glad I didn't go for that. This experience is horrible enough for me.

Service request number – 72653430

Connection Number : [protected]. I have been facing a issue of No Signal, since 02 September 2016.
On 3rd September I complained, engineer charged me 150 rs for his services - 170 rs. for New Remote - 150 rs for Old adaptor ( He said after few days i will pay 100 rs extra to him and he will change my adaptor with new which cost 250 rs. )
No receipt given.
[protected] - Umesh
then again i made complaint on 04 September 2016.
Technician - [protected] - Vicky - He made wait whole day and he also didn't came.
Again i called customer care, then on the priority basis they arranged another technician [protected] - Wahid. - He said my area is not under his work.Means - No Show
[protected] - Ranjeet - 7th Septmber. He said its not my work i am from another department still trying to do.
I was continuously seeking solution till now- Talked to senior persons - Arpit, Pushpanker, and one more.
All say it will be done.
Technician visited saying set top box is faulty another said antenna to shifted.

I do have all call recordings from the day one.
Wasted my two Important days. had a loss due to them .
Need a Settlement.

I am using airtel dth from ;ast 2 months and from the I have taken my connection my problem of audio related is facing now I am doing daily complain of my audio problem but now no one is resolving my problem and I request please refund my money. so please vtake the necessary action on this complain when I call to 12150 call centre they say that today they will surely deal my complain

I have all ready mail and discussed with you without information you have disconnect my land line number, today my phone line is active but you have changed my land line number.[protected] how could you this without my information you disconnect the line then after that you active the phone lines and also change the number . now seriously i have take the action against to you this is my last mail to you because you are unnecessarily harassed to me. have all ready mail and discussed with you without information you have disconnect my land line number, today my phone line is active but you have changed my land line number. how could you this without my information you disconnect the line then after that you active the phone lines and also change the number . now seriously i have take the action against to you this is my last mail to you because you are unnecessarily harassed to me.

Airtel customer care is not functioning properly. If I need to connect customer care 121. Its saying welcome to Airtel customer care dial 1 for mobility. If I Press 1 its connects successful. But there is no option for connecting customer care. If I press 9 its not valid. There are many ads recharge for 50 rupees you get 1 GB data.
But there is no option to speak with customer care. Only system will speak.
No customer care for Airtel. Its very nuisance to speak with customer care. If need data pack there is no option for activation. Every time need to call customer care. I request to Ban Airtel customer care. 121 its fancy number to Airtel 121 . its not 121 its hell to 1 . no body connect if dial 121 only system will respond. Its saying all options press 1 press 5 press 0 after it connects 129 store there also no customer care will connect press 1, 4, 6, after its gets to main menu after call gets disconnect. What a service really hands off for such service.
Really Airtel made a customer as joker and playing games all times with 121.
Its not 121 its hell to 1.

Respected Sir,

Seasons Greetings to you, and this email finds you in Good Health.

This email is written not only to notify about the grievance but the amount of sufferings we face day to day with poor airtel signal in our area, our area which is a suburb of Hyderabad. The name of our area is lake view Colony in Pragathi Nagar of Hyderabad - 500090. This area lies very close to a beautiful lake named Ambir Cheruvu. From this area I Sathish kumar. S represent the Vaishnavi Perfect Towers, Secretary. It is no doubt that Airtel is the best mobile/Telco service provider in terms of 4g Signal and the best Network Clarity for the World, but not for Lake View Colony Pragathi Nagar. The Reason being -the nearest Airtel tower is atleast 4 km from our apartment radius. There comes the beautiful story of Network service providers including airtel ignored the basic rights of Mobile signal in our area fearing some unknown political reasons, which only god knows. Yes there is no mobile tower in lake view colony, and still our area lives in dark ages.
For better ventilation and away from the urban crowd i have purchased a flat in this area in 2009 without knowing the problems of mobile network signal. A billion Thanks to Airtel when it took lot of guts to provide us the landline connection in our area, I have so much of grattitude for that, I have a airtel landline connection from 2010 to communicate with the outer world. Earlier I had a tata docomo mobile connection till 2015, I have number ported to Airtel for the only reason that I already have a landline connection with Airtel for more than 8 years Based on that I am a special customer for Airtel, so it would be easy to get good services, I request for mobile signal boosting or a Network signal repeater to be installed in my apartments, for the very reason that more than 50 people use airtel connection. Infact I have told to incurr the device charges, But in Vain.
I got a clear cut message from Airtel that they are not going to increase the signal or provide a Mobile signal booster device, I have literally begged Airtel in various cases with service requests, the point is that they dont say a "NO", they deny amicably by ignoring my emails or simply say "your mobile is not reachable". It is a basic common sense I am requesting a service for betterment of mobile service, which already denotes that I dont have a mobile service in my area, so always I have provided my landline number to be contacted. I have raised many service requests all have been sent to recycle bin by your customer support executives.
I have only one ask, being a timely payer of mobile and landline bills, I would like to have mobile signal in my house premises, and its my right to have it. I am begging you/pleading you to provide it. I work for a multinational company in which i am not getting any business calls when I am at home, which is indirectly playing a role in my career growth as well. Please prrovide a mobile signal booster for betterment of 50 people using airtel connection in our Vaishnavi Perfect towers association. Other details please find below:

My Airtel Mobile Number: [protected]
My Landline Number:[protected]

Address:
Flat No :102, 1st floor, BLOCK B, Vaishnavi Perfect Towers,
Lake view Colony, Pragathi Nagar, Ranga Reddy District
Hyderabad. Telangana State
Postal Code - 500090
India

Thanks and Regards,
Yours Faithfully

Sathish Kumar S
Airtel Customer.
Hyderabad

Sir, I was charged 1000 rs for the installation fees of broad band but not yet provided with the service and the executive is not taking calls from then. On asking the airtel office they are irresponsible of him and don't know his whereabouts but the payment has been made as per airtel records and they are not sending any other executive from their office for the same...

Myself kamal sharma, ([protected]) here is a corprate office named globe capital limited (8A, 1st Floor, Ashoka Chambers, 5 B Rajindra Park, Pusa Road, New Delhi-110060)with working employess 50-60 persons in which 16-17 people using airtel network, we are facing very poor network connection from last 7-8 months.please solve this problem otherewise we will switch some other operator

DEAR SIR,

I had attmpted twice recharging my wife's cell number [protected] in the name of V.MEENALOCHANI twice on 08.09.2016 & 09.09.2016 for RS.120/= each time but failed both time. Neither my SB account had been recredited nor my simcard uploaded for the said amount. My email ID is

[protected]@gmail.com

and my contact number is [protected].

R.VENKATARAMAN

A sum of rupees 150/- was paid to airtel company for online recharge to prepaid scheme on 07/09/2016 asper transaction id no [protected]. But the same amount has not been credited into my airtel simcard till date. The complaint in this regard was already booked by online ref number pr[protected] on 08/09/2016 at 12.08pm. So my problem not settled as on date. Please help me.