Airtel Complaints & Reviews

Hi,

My airtel prepaid sim got deactivated suddenly without any intimation or any message. I have been using this sim card for more than 5 years daily. I use it for calls and online transactions everyday. But now suddenly it got deactivated. Request you to reactive my airtel prepaid number [protected].
Please take action on why my sim got deactivated. This is my alternate number [protected]

Regards,
Sahal Haroon

Dear sir/madam, i'm prashanth.

This is regarding the problem i'm facing from the past 1 year.

I have migrated from vodafone - chennai to airtel - andhrapradesh in 2015 through mnp (Mobile # [protected]). Since then i'm not able to send/receive any sms.
Despite multiple calls and complaints to the customer care, i have got no solution.

I visited multiple local stores @hyderabad but no body could help me out.. Based on one store guy's suggestion, i have migrated from postpaid to prepaid recently hoping this problem would be solved. My prepaid sim is activated today (October 11-2016), however, the issue still persists.

The situation is so worst that i cant even receive one time passwords for my bank transactions; i cant even switch to another network as i can not even send port sms as well.

Hope you understand my problem and resolve it asap.
Here's the additional details-

Mobile number - [protected]
The receiving partys mobile phone number - [protected] or any 10 digit number
Date and time the message was sent - 11th october 2016: 01:05 pm
The cellphone brand and model used - moto g 2 nd gen
The display on the cellphone when the message was sent - message not sent
The network logged on to - airtel

The message centre number is - +[protected]

Dear,

Just few minutes before the airtel conpany deducted rs 35 from my balance and i got a mesaage that i have done modelmaniaw service activated...
But i never manually activate this service and and even it never asked me that i would like to active this service or not??
Its been auto activated from airtel..

Its fully fraud with cunsumers by airtel.

Please have a look into this issue why airtrl doing cheating like this... Asap and resolve.

Thanks

Hi airtel i am anvesh p and my mobile number +91-[protected]. And sim number[protected]u h3. I am using this number from 7 months and 2 months back also its fine but now i am not getting signal. Can you please re activate my number. Thank you. I am not sure how much balance is there and i given my driving license for proof. If you need any details pls mail me @ [protected]@gmail.com or else call me at +60-[protected].
I need that number please

Thank you

This is the complaint regarding my airtel bill which is charged unnecessary high amount, before i was in plan of 999 where i had unlimted calls and free data, even though my bill used to come 1100, after that execeutives called that my usage and informed to use the pack of 699 where 200 rs will be given disocunt for 6 months and monthly bill would be 499 plus taxes and with free data and 900 minutes plus 400 minutes horly free, even though i used less hours but my bill has come upto 1127, were previously even wen i had plan of 999 also i dint charged so much, nw being in same benfits with less charge my is bill about 1127.. Airtel peoples charge simply higher and cheat the customer, this month i won pay my charges, action should b taken on this

Dear concern,

I am using airtel from last 3 years on my number +91-[protected] and +91-[protected]. We recently got shifted to bangalore and there i got this number ported under national mnp. But now i am not able to send the messages from this number. Whenever i send any message from my home then i get message sending failed. Initially i was not getting calls then with the help of open network i got that issue resolved. Again facing issue is pissing me off.

Pl. Look into this issue.

Thanks,
Deependra singh
[protected], [protected]

The airtel broadband connection is requested to disconnect on 12th august and the connection got disconnected in next 2 days. And the reference number is 71548122. After a months time (24th sep), i got notice from airtel saying the connection is disconnected from airtel on 18th august as per request.
In between i was making multiple calls to customer care to know the status where they found the connection is still live and asked them to raise complaint/issue on this and they raised another request for disconnection on 10th sep whose reference no: 72771934.
But the bill is generated based on 9th sep which i confirmed with calling the call centre.
2 bills have been shared for the period : 5th aug till 4th sep (Rs:771) and
Another for 5th sep till 7th sep (Rs:144), saying connection usage is there for this period of september as well where i got confirmation letter from airtel saying connection is disconnected on august 18th.
Here as they show its shows usage pattern for september is recorded where the connection disconnected on august itself and i took bsnl before 12th august itself and not using airtel thereafter.
Landline: [protected].

Dear Mam/Sir,
Past few month my experience with airtel customer support is very bad first thing no one support for any problem. last few month im contentiously trying to change billing name of may airtel connection for its i have summit all the need full documents but every time they demand for it again this is very bad experience. so please help

My airtel account no is "[protected]". I am using airtel postpaid number from last 8 years, last month i have changed my plan to a lower amount plan.in my previous plan (300+tax) i had 3g data limit for 650mb and from past 8 years i never crossed my data limit with regular usage and remember with 3g speed. Now the new plan (149+tax) i have taken is with 250mb of "2g" speed. For this plan the airtel has charged me saying that i have consumed 804mb for the month. I. E. Extra charge for 554mb. I am really shocked by seeing this. Truth is my data usage for this month was very less (Hardly 15% used) as i also installed wifi at home and wondered that i consumed more than 800mb of data with "2g" speed which i could not done with 3g speed more than 650mb for last few years.
Added to this airtel has provision of tracking the usage in mobile app as well it will send out email if the data limit is crossed 50%. Now neither i received any email for this usage nor my app showed that i consumed 100% data. (In fact the app was showing as 95% of data balance when i checked 3 days prior to billing date.)
I communicated with airtel appellate but they are not agreeing to their mistake.
I kindly request you to take appropriate action on them as these guys are made me to suffer from mentally as well. And i will be paying only for my plan i. E. 149+tax.

Thanks,
Shri

Sir,

My Airtel Prepaid sim No. [protected] has got deactivated from 7th October, 2016 without any prior intimation.

I was using this No. for more than 10 Years and all of a sudden it got deactivated. I have received SMS till 6th October 2016

Presently I am in abroad and back to India by next month. I am very much in need of this number activated as i have given this number to all my banks and other important transactions.

Hope you will help me out in this matter

I am facing network problems since many months in my airtel number and i have been complainting in airtel for my network problems and they did not solved the problems till date . I use internet also of airtel and as per my bill plan of 1599 per month i get 9.3 GB of 4G data approx . And i never used 7 GB also in whole month . Than all of a sudden due to worst network in my area when i used to use internet it used to show just loading loading and i wasnt able to use service and my data properly and aftr 8 or 9 days it used to show full data consumed . Than i had to activate smart byte of 1 GB nd those also used to get over before 24 hours . At the end of the month i used to get too high billof 3500 or so from last 4 months . I also complained for that i got a reply that we cant do anything in that you hav consumed and you have to pay that much bill even though i had sent them in mail all my screen shots of network issue which clearly shows just loading and i cant use my data . And now also they showing open network advertisements and showing that if any customer complaints on open network we do follow them back and also solve thier problems by giving them awesome networks, which i think is fake because when i complained in open network also i got such replies and didnot get any call back also for my complaint and nor they came to my area to solve any problems . I still have the screenshots as the proof of worst network and it shows that i can not use my data and than also i have to pay so high charges for that without even using those services . After they not satisfying my issue and i have to pay without using any services of data i am forced to complaint against this huge company because i am paying from my hard working income and i can not pay for what i am not getting . So i request consumer forum to please register my complaint against them and help me to get my money back which i paid even though i couldnt use my services for which i paid .

I am very unhappy and upset with airtel.
Not only are they charging unreasonably for their 4g data consumption but their executives are very rude and have even gone so far as to threaten me and my family to make the payments!
I took an airtel 4g data sim in march 2016. The dsa told me i would not have to pay deposit if i pay an advance rental of 3 months. As per the plan, i get 15gb data every month for rs 1250/- monthly rental. I paid it in advance
After the connection got activated, within 10 days i was told i have used up 20gb of data, which is impossible! I haven't downloaded any movies/music. I just use it for browsing and work. I'm not even home all day and there is no one else who uses this connection in my house
I stopped using it and disconnected it but now i am being harassed by their agency or collection agents to pay a bill of rs 2383/- for what... I don't know!
When i have availed of an advance rental and have paid it in advance how can i run up a bill of rs 2383/- in 2 months!!!???
To make matters even worse...
There is an executive called neha who keeps calling me repeatedly ([protected]) and has spoken so rudely to my family member, she literally started crying!!
She has also called me repeatedly and spoke so rudely, insulted me and has even gone so far as to threaten me!!!
She then hung up on my while i was talking!!
This rude and insulting behavior is unacceptable!!
She has threatened to keep calling me and making my life hell if i don't pay!!
I understand there is a dispute, and airtel wants me to make the payment but this is no way to speak customers and insult them

Hello team, i am using 9535095xxx (Bangalore numb) from last 6years. Recently, i shifted to gurgaon. I raised bangalore to delhi mobile number circle change request on 16/08/2016 and submitted my document at gurgaon sector 4, airtel store. I also paid 150rupees for recharge. My old sim got disconnected and i noticed there is zero signal on my new sim. I tried 3-4times after 4-5days interval to check whether new sim receive any signal as i need to dail 590xx to activate it (As informed by airtel team) but all in vain. Last weekend, i visited airtel store at gurgaon sector 4. Here, i come to know, instead of proceeding with my circle change request, airtel team have disconnected my number which i am usnig for aadhaar, bank otp and other official use.
I am not sure, why they have disconnected my number as it is used by me from last 6years and it's shared between all my personnel use and circle. I spoke with airtel customer care, and irritating part, even they also did not know why it got disconnected. As it show 'this number is disconnected but there is not reason showing on their screen.'
I reqeust airtel team to take up this complaint on priority and contact me on my personnel mail id bharat.co.[protected]@gmail.com for required information.

Airtel — Ported number from idea to airtel facing problem because of poor airtel response

I have ported my number [protected] from idea to airtel.
The application provided for mnp from my side is on 23.10.16 in liberty airtel showroom kodambakkam chennai

When i called the customer care in the morning they asked me to wait for completion of 7 working days but i told them i got the message they informed me it will take 48 hours to activate my sim card then i really got upset as all my financial as well as personal details are related to this number then they provided nodal office number.

Then i tried contacting the nodal office and its found that sim number submitted by the airtel outlet was different to the one provided to me and now to activate this new sim number they informed me it will take 24 hours.

After a long conversation miss. Ezhin confirmed me that sim will be activated in next four hours since i dont have any alternate contact number i provided my office land line number to contact me, after 4 hours also i didnt got the activation so i called again this time mr. David spoke and he confirmed me that in next one hour backend team will call after that too no call received then again i called this time miss. Rani spoke with me and she is saying it will take 48 hours to rectify their fault.

Actually they are not taking any action seriously because this is not a new sim card all the emergency and financial related items are associated with this number only for me, this shows how they are reluctantly performing their job.

I am planning to raise a compensation against them for the loss occurring for me because all my financial stock exchange other related items fully stopped as i dint have otp from bank.

I lose my sim and i get it sim cardin same nomber. But I am not receiving any SMS from any network except Airtel most of the times, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 08.10.2016. This is really frustrating as I am unable to do online banking at the moment and this is impacting my work big time. My number is [protected], please resolve immediately. Rgds, binu nair

Sir,
I am a retailer of airtel company from kashipur, dist-rayagada, odisha, 765015. My rd is not capable to send me the balance his service is not good.in 7 th october he went to tour for 10 days but he did not send balance for my easy sim before i told him. I have to paid him only three thousand seven hundred thirty seven for which i called him to paid the amount but he refused and said when i came from tour you will pay but i have no sufficient balance so that i can not give you the balance and cutoff the phone for which i am unable to do my business i am complained to the t. M but he did not respond me what will i do please help me.

Dear Sir,

Today, I have done prepaid online recharge (via-transaction Id no.[protected] &[protected] for my moblie no. [protected] for Rs.64/- each.

My account has been debited (Rs.64+64) for these process but my mobile balance is same as it was before the starting the process of the said recharging (i.e., Rs.21.08).

Please credit my airtel mobile account for Rs.128/- or refund the same to my Bank account.

Thanking you,

Your's sincerely,

(RADHEY SHYAM GUPTA)
MOBILE NO. [protected]

Please note that my mobile number ( my father number)[protected] was recharged with rs 9 to get 35 mb internet for 1 day. I received an sms from airtel that I have 10 mb remaining in my account, so Stopped using my internet and checked my balance by dialing *123*11# and found out that still I am remaining 1 mb. But found out that my mobile balance was deducted by 17 rs after deduction balance was 165 before deduction was 182. How can you deduct balance from my main account when I am having balance of internet. I took all precautions so that I don't use internet when I don't have internet balance. So airtel is now running a business of earning there revenue by deducting unauthorized balance from customers account as they are losing there customers after the emergence of Jio. I have decided now to PORT my number to other operators as these types o[censored]nwanted deduction are intolerable. Even I tried to approach customer care of airtel but they are so uncooperative they misbehave with customers and even refuse to take our complains. This is a public awareness message

Ref. My discussion with airtel rep. On 25 sep 16 vide id[protected], reg. Change of my plan. It was agreed that new plan-999 will be changed wef. Next billing cycle, 08 oct.16. But when i confirmed on 09 oct.2016, from ur rep. That my top up plan has already implemented wef. 25 sep. Don't agree this, otherwise i may be compelled to switch over to new broadband service provider. Thanks & regards-narender kumar

Hi,
I he a broadband connection with u number registered wide the same is [protected] luvnita pathak i have been facings my issues wide my connection it gets disconnected so many time and i called on 9 oct 2016 and way i was spoken to was very bad and i want to take it futher you will either resolve my issue and get me an apology and compensation for the way i have been treated coz i have da recording of the conversation too kindly get in touch on [protected] and i want to speak to a manager as soon as possible.

Regards
Luvnita