Airtel Complaints & Reviews

Hi,

I have reported multiple times (5 to 6 times) from last six months about the network issues at my home. Your technical support person came 1 month ago and told the signal coming wrong tower and it needs to be fixed. After that i dont have any update.

More airtel not confirming that they are not able to provide the network and look for another service provider.

Poor signal causeing call and voice dropping making my personal and official matters improfer communications and causing my growth

Since 15 days i'm finding it impossible to dial even a single call from my residence at chanakyapuri, new delhi opposite taj hotel, to any subscriber including airtel. Though, the signal strength appears to be all four bars but no connection when dialled a number. I'm ver disappointed since a decade long customer of airtel. Pl reply and rectify asap else have to opt out the legal recourse.

Hello,

Last month i applied for airtel broadband, company executive came and collected 1000 rs from me, i came to know than connection in my area is not feasible, i am still waiting for my refund. I have uploaded the copy of my canceled cheque on their refund portal.

I am even not able to track my request number and not even able to talk to their customer care also.

Request number: — aor1f70f5
Cef no:-4215848
Mob no:- [protected]

Hi,
I have airtel-out app. I recharged 10 $ in 12-aug-2016.
10$ means 1000 min.

Today 21-aug-2106 am trying to call... Please purchase credit in order to call...

From 12-aug-2016 till 21st aug as per account history i made calls 370 mins only..

This is huge loss for me... This is not first time whenever i recharge there is no clear amount deduction when the credits will over...

Hi I have numerous times applied for the aitel connection.
Evrytime you guys say that you will give the connection and you come and take money but ultimately agent does not gives the connection saying saying there is some DB box problem or so.
I have called you guys numerous times. your customer care service sucks big time. Those guys are unable to help.. they keep transferring the call and thats it. They dont know how to pull out the information and they disconne ct the call. Last I remember is I spoke to some Ramya and she couldnt fetch my data by my contact number. after putting me on call for 30 mins she was able to get my details through my contact number. When I asked to talk to the supervisor he hung up.

This PATHETIC SERVICE AIRTEL Has. AIRTEL SUCKS, YOUr SERVICE IS WORST IN THE TOWN.

All social media is going to flout with the experience that we are facing.

Seriously fed up of takingconnection with you. I have given money to you guys twice. My 2200 are stuck and i have wasted more than 500 on calling your customer service.

I will file serious complaint against you guys.

If the connection is not possible then y do you guys give false promises????

My neighbor is using airtel broadband and your agent is not able to give the connection????? THATS AMAZING.


If there is any cable or wiring issue.. Why cant you guys fix it???? IS it not your responsibility????

My society's manager has told that there is no such problem in the society and he's ready to help in any case. But look at your pathetic service.
How come the society members are using airtel broadband if its not possible?????

I need an answer would you be able to send some technical team and sort this out or not???????????????????????/

Come to our society talk to our manager and get it sorted.

Last request that I raised was with following details:

Contact: [protected]
Name: Divya Garg
Address: Sobha Hibiscus, Belandur.

EmailId: Divya.[protected]@gmail.com

My no some body use in my home always my balance finish thatswhy i want know sir plz this is my request my name geetha rani allu my number-[protected] plz send me a mail about call history.. Msg history n miss call detail everything. Kindly my request needful sir plz i want know sir plz send on mail all detais my mail id-u. K. [protected]@gmail.com sir needful my request

Dear

I m facing. Problem regarding your airtel connection is not working (Death). Till i get your connection.

Connection activation date is 29/06/2016
But your connection is working till 02/07/2016

But connection not working (Death) 03/07/2016 to 22/07/2016 is gone connection is death... I completed your both channels by call, e mailing and complete your representatives also... But my problems. Is not to be solved by you. And your company.

And your representatives give me a plan of rs-1299 and he not give any receipt i am not is signature any document. I m only believe your representatives... And he cheat me...

I am take your plan rs. 699+ 99 10 gb
I am complaint many time by e-mail and other options... Also...
And that time dated-17/08/2016 my internet or outgoing call is stop...

Your representatives take rs-1000 and plan is -699+99 10 gb
Airtel give bill of rs - 2100
Plz solve my problem... As soon as possible...

I was committed with 2000 minutes of local calls and 1.6 gb 4g data, 200 messages with unlimited calls to cug. But to my surprise it was not the same.
The only reason i have switched from vodafone to airtel because airtel offered the same what i have in vodafone.


But the 1 st month bill is generated and received through email. The above committed plan is not reflecting in bill. When i had called to customer care they are not ready to accept this and they are saying the plan got changed more than 1 month and are not ready to revise it as per the commitment. This is totally cheating to customers. Please help out to me and take the necessary action on the service provider. If you need any necessary information i am ready to provide the same.

Regards
Ananda rama narasimha reddy
[protected]

Without activating the service"follo celebrities", rs. 240.00 had been deducted in these months. This is something worse than stealing someone's money that airtel is doing in the name of,,
"service providing".
For the first three days it had been charged 1 rs and 3 rs and how is it without asking the consent of the customer you have deducted 90 rs for a month and had done it for 3 months...

Please stop these kind o[censored]nethical business practices and return the amount 240.00 rs deducted from my account.

I had applied for 'state transfer' (Tamilnadu to karnataka) & 'postpaid to prepaid conversion' of my airtel sim. For the same they took almost a month. (I had been told that the sim that was handed over to me previously was not compatible and hence was replaced with a new sim. This was done twice in almost 10 days interval. After all this, my details got verified and now, according to them the status shows that my number is activated for prepaid and the state transfer was successful which i certainly doubt)

But when i tried to recharge my number, i didn't get a single pie credited to my prepaid account. Every time, upon successful recharge, i got a message that the bill payment is processed successfully and will be credited to your "postpaid account" within 2 days. I had done 2 recharges worth 80 rupees and the same message came for both. But while checking the balance, it showed 0.00 rupees. I wondered how the money is getting credited to my postpaid account when it has already been converted to prepaid..

When i went to the service center, they told me that the recharge might have failed for which i have not been credited this amount. But for this, i didn't even get my money back (It's been already 11 days till today). So, i made a recharge for the 3rd time and this time i got it done by them which showed that the recharge was successful. But when i tried to make calls it said that the outgoing calls facility has been temporarily barred for my number. For this problem, they couldn't provide any solution, rather held me up saying there is some issue in the back end which they can't resolve and they need to raise a complaint for the same. I kept on going to the service center almost everyday and asked them about the status of the complaint but to no avail, since they had not raised it at all.


Finally, when i informed their manager, he told me that this kind of issue arises and they need to change few things manually, and assured me that in the next 3 hours it'll be fixed. But no.. The same problem remained and when i went to the service center again, they gave the same explanations (Manager is absent/ we have raised a complaint/ he has sent a mail, haven't got a reply/ wait for another day and so on...) it's been more than 10 days that i am unable to make calls or message anyone.. And still they pretend to process my request and get it fixed...


I have run almost 10 times to the service center and my problems are still unresolved with infinite postponement.. Neither they are activating my number for outgoing calls & messages nor are they refunding my money back

I condemn airtel for being so callous and inefficient and ask the higher authorities to intervene in this matter and resolve the issues as soon as possible.

My airtel broadband is not working since 2 weeks now. I complained to airtel Customer care last Friday (8/12) after waiting for 3-4 days for it to correct on its own. My complaint was taken in and since then they have been just promising to provide me help and that they will resolve the issue the same day. Till date I have called them around 6-7 times with my complaint but have not received a single call from anyone to know or to correct the issue. Its not working at all. Please help as airtel is not responding or helping at all.

I have got 3msg from Az-air cm on 20 August 2016 and on 18 August 2016 about activation of some new airtel connection which is unknown to me. They have feed my mob no for verification and other details. I have contacted airtel customer care twice to remove my mob no from this information or provide me atleast name of person holding this connection..but both the times they couldn't help me. First time on 18 August.they said this number will not be activated...but after getting confirmation msg about activation of this new connection again on my personal mobile no. I contacted customer care number, but again they refused to remove my mob no from this mobile no database, though I clearly inform them thrice that this no does not belong to me..so remove my mob no from your database, , but they denied. There executive ask me to visit their gallery...
I am unable to understand why airtel customer executive cAnnot remove my mobile no as I am calling from my mob no and clearly saying this unknown number does not belong to me..

To,
Mr. Sunil bharthi mittal,
Bharti airtel limited,
Bangalore.

From,
Mark david verghese,
Airtel customer / [protected] / [protected]@wings-promos.com /

Dear sir,
Subject: [case:62006] / payment for airtel dth not reflecting / airtel turning out to be the worst experience, ever!
The reason i have chosen to proceed viral vide the internet, social media and mobile groups is because, i do not have access to your email id and / coordinates.

I will continue my pursuit to have this message reach you.

Sir, i am a simple indian who happens to be a customer of india’s largest telecommunications company, bharti airtel limited, and i must add that i take pride in saying so.
What you have achieved for bharti airtel, over the years, through exemplary demonstration of vision, skill and entrepreneurship is something that the likes of myself, uses as a sense of motivation and inspiration.
However, while i’m sure your organization and brand continues to grow in leaps and bounds, i pray that you, do get the chance to peruse the content of this email and decide if airtel is really being the brand we so long to be associated with.
While airtel, without a semblance of doubt, pursues the ‘larger / bigger’ image for itself, i urge you to come to the realization that, we, simple indians who strive harder than ever to win our shares of bread, to support our families and provide for their necessities, are often left in the lurch.
It must be fair to assume that, as the size, grandeur and scale of the airtel enterprise gains greater heights, you must be quite unaware of what we, simple indians, go through for having once believed in the airtel promise.

I write this as testament to my experiences of being an airtel customer and in the current.
- on the 13th of august, 2016, glaring in my face, from my two television connections, was the message that i was required to re-charge the airtel dth connections.
- the same day, at approx. 1800 hrs, i paid rs. 1000, using the airtel money app (Please see the screen shot of the payment made, transaction id and transaction complete status).
- however, the message on the television continues and that is when my nightmare begun, where till date both my connections remain disconnected.
- i have dialed the 12150 not less than 11 times, between the 14th of august, 2016 and the 19th of august, 2016, but to no avail.
- i have been instructed and ordered to send emails to not less than 3 email ids, which i have done so, but to no avail.
- my family and i being sports and movie buffs rely on the television sets for entertainment and often as sleep therapy.
What hurts and pains the most has been the absolute zero intent to serve the customer, the zero accountability and responsibility demonstrated by a host of airtel personnel, whom i have had the opportunity to address and engage, while the apathy still lingers. Across the interaction vide telco, email and sms, there is evidence that, as airtel adopts the larger / bigger approach, so does its well-paid staff. I guess the personnel i have interacted and engaged at airtel, specifically for this apathy resolution, are rather pre-occupied with size more than they are of quality.
Nobody’s perfect and i, for one, know this well.
I don’t expect a large and globally leading organization and brand to remain perfect in every aspect of governance and working, but i do request that, sometimes it is wise to show customers that, ‘you care’; that the organization and brand that, we believed in so very much, does care. I’m made to believe that, such an approach to business and its processes will, in due course of time, bring systemic and positive change in the way customers view it. Ww hope that, being bigger is always going to be lesser than being the ‘best’.

Like i mentioned, i have called 11 times, written several emails (As the trail will clearly indicate) and have been met with absolutely standard and non-committal responses.
- every time i call the dth helpline i get to speak to a new executive, who, without fail, makes me repeat the sordid tale all over again
- none of them have in any way been able to resolve or help
- all i am told is that, your payments have not come to me and i get a new email id to share my concerns
- the email exchanges with the airtel personnel leaves a great deal wanting – to an extend where i do not believe that people even bother reading through a trail, instead prefer to ‘cut-copy-paste’ standard responses. Even when different, the content of their responses do not address a specific issue, concern or query; instead it often leaves me wondering if the whole sordid mess was my fault.
- there were a couple of call-center executives who remained rude and hung up. Obviously, preferring to not want to face up to situation
- in a recent email exchange i am asked to submit a bank statement to prove payments made. Now how does one do this i wonder? I charge my airtel money and continue to use the wallet money to pay for multiple bills. I even emailed the ‘airtel money’ screen shot, but i guess and like i said, airtel personnel do not have the time to read through email trail or view attachments.
- i have had a female admin executive named annamelu, at 4pm, on 18.8.2016, tell me that i am supposed to re-send the emails. Now she was in possession of the mails, so when i enquired as to why would she want me to re-send mails she already has, her response was, in quote, “that information i do not have with me. All i know is that if you want us to help you, you must re-send the mails”. Can you believe this?
- right from the start of the apathy, and until the 19th of august, 2016, nobody at airtel even bothered to call me, despite my many emails and calls. Then on the 19th of august, 2016, i received a call from a lady who introduced herself as an airtel dth staff. She couldn’t speak in english and i just could not comprehend what she wanted to say. I politely requested that, she get someone else to call me who could converse in english. It is 18 hours since that call and i am still waiting for the call back.
- i often wonder that whether this could have been resolved in a more humane manner. Somebody at airtel taking the lead, walking a few feet to another department, picking up the phone on another department, having the call directed to a more adept and skilled executive or manager… there are so many ways to have resolved this apathy and quite instantly, but this cannot be expected with the current airtel and the obvious reason is that, nobody at airtel feels the need to take on the onus, responsibility and accountability that may just follow.
- if it takes more than 7 days (From the 13th of august, 2016 till date) to locate / trace my hard earned money paid, then what are we meant to think?
- i simply do not wish to assume that, airtel is attempting to rob and cheat its customers.in the light of scams, thefts, misappropriation and faulty governance in the recent past, what does small time customers, like myself, need to believe?
Sir, i am hoping that you really do get to read through this and feel the pulse of the airtel customer, because it is times like this that really define the organization’s pursuit of excellence. Is airtel out to cheat and rob customers or is airtel really the company that we want it to be?
I really do hope that you take the time to peruse all the email exchanges below and realize for yourself what is really the need of the hour – i can assure you sir, it is not the larger / bigger image but the more subtle ‘emotional’ connect that sways us all.

While the core premise and apathy described herein, is about airtel dth and airtel money, its synergies and integration, allow me the opportunity to query you, as a simple indian airtel customer.
1. I selected airtel over reliance, with whom i was a customer since they launched the rs. 501 offer in chennai, and only switched to airtel mobile this year (2016). I then stayed at the sattva gold summit, 9th floor apartment, hennur main road, bangalore. Honestly, i was so taken in by the tvcs that showed airtel 4g connectivity and super fast internet that, could be leveraged on from atop the himalayas, across less populated villages, across oceans and the likes. Post acquiring my connection with airtel, i could not connect or, as a matter of fatly speaking, make basic calls from the 9th floor. I have to ask you sir, is the 9th floor apartment at sattva gold summit, higher than the himalayas?
2. My plan (4g) includes approx. 6gb of data, which i would love to consume given the speeds seen in the airtel tvcs. Honestly sir, i feel embarrassed to turn on my airtel data in front of colleagues, peers, friends and family, as the speeds are so slow that, i could finish a mildly warm coffee before urls open up.
3. I shifted earlier this year to the plush berlie street, langford town area in bangalore and deemed it necessary to consolidate phone, internet, payment gateway, dongle to one account and chose airtel. Well, i used the just dial services who sent me two airtel contacts – mr. Fayan[protected] and mr. Mahesh ([protected]). While mr. Fayan did not respond, mr. Mahesh told me that he would visit my place for a feasibility check the next day. I never heard from the gentleman since and i was forced to request act fibernet to provide my home internet functions. My later calls to mr. Mahesh went unanswered.

Mr. Sunil mittal, i take no pride in writing this to you.
I urge you to view this as sincere feedback from a loyal airtel customer, who despite the shortcomings and personal experiences does belie in the brand’s vision and mission to bring about ‘change’ that is good for india and all of customers.
I do believe that, if you were to read this, you would begin to feel the very pulse of the, over 35 million, airtel customers.
I do not expect you to reply, respond and attempt to contact me as i wouldn’t do the same if i were you, but pray that, you see the light and soon!
I urge you to know this at all times; you are one of india’s greatest, please make us proud!

My sincere thanks and appreciation for your time and efforts in advance!
Mark david verghese
[protected] / [protected]@wings-promos.com


Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch

From: mark\wings h. O [mailto:[protected]@wings-promos.com]
Sent: saturday, august 20, 2016 9:26 am
To: [protected]@airtel.com; [protected]@airtelmoney.com; [protected]@in. Airtel.com; [protected]@airtel.com
Cc: [protected]@yahoo.com
Subject: re: re: [case:62006] payment for airtel dth not reflecting!

Dear mr. Ashok kumar,

There are limits to nonsensical responses and i must say that, you are stretching it!

Have you not even bothered to read my email (S)?
Haven’t i told you that, the payments were made through airtel money?
What bank statement can i send you, when i have made payments through airtel money?

I have attached again the screen shot of the airtel money transfer made and please take this as some friendly advise – call your customer (S) once in a while, it will save us all a great deal of time, effort and airtel money! 

And, btw both my connections are still disconnected after having paid on 13.8.2016.
So whose robbing my money?


Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch

From: mark verghese [mailto:mark. [protected]@gmail.com]
Sent: saturday, august 20, 2016 9:03 am
To: mark
Subject: fwd: re: [case:62006] payment for airtel dth not reflecting!

— forwarded message —
From: "digitaltv"
Date: aug 18, 2016 2:10 pm
Subject: re: [case:62006] payment for airtel dth not reflecting!
To: "mark\wings h. O"
Cc:
Dear mark verghese,

Warm greetings from airtel!

This is with reference to your email written again regarding recharge concern for your airtel digitaltv account [protected].

We are sorry you had to write us back with same concern.

We would like to inform you that as per our records dated: 18/08/2016, in order to process your request regarding recharge concern, kindly revert us with the updated bank account statement in pdf format

We hope that this response has addressed your request suitably.

Assuring you of the best experience – always!

Best regards,

Ashok kumar
Digitaltv
Bharti airtel limited

Know more about airtel digitaltv

• would like to inform below mentioned few options are available on our website:
• my account - view account details, recharge, etc.
• my package - add or remove chota pack, change base package etc.
• recharge - recharge your digitaltv connection online by using paper voucher/debit card/credit card etc.
• order movies your customer id through menu option available on airtel digitaltv connection.
• also, quick details required for your connection like current activated pack, validity, monthly rent, available balance, number of connections etc. Send sms vc to 54325 or give a miss call to [protected] (Toll free).

From: mark\wings h. O [mailto:[protected]@wings-promos.com]
Sent: thursday, august 18, 2016 11:46 am
To: digitaltv; we care; 121; 121
Cc: [protected]@yahoo.com
Subject: re: [case:62006] payment for airtel dth not reflecting!

I am really beginning to lose it now!
Please do not take customers for granted and treat as thus!
I just got a call from an airtel dth representation, who says that, the money is still not been received.
The person called me from [protected].

I have attached a ‘screenshot’ of the airtel money transaction, with the transaction id and amount, date, time etc!

You are beginning to make me feel cheated and robbed!
Please get my 2 connections recharged immediately.

Thanks!


Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch

From: mark\wings h. O [mailto:[protected]@wings-promos.com]
Sent: thursday, august 18, 2016 11:31 am
To: '[protected]@airtel.com'
Subject: fw: [case:62006] payment for airtel dth not reflecting!

Please read from the below mail…
Thanks…


Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch

From: mark\wings h. O [mailto:[protected]@wings-promos.com]
Sent: thursday, august 18, 2016 10:24 am
To: '[protected]@airtelmoney.com'; '[protected]@in. Airtel.com'
Cc: [protected]@yahoo.com
Subject: re: [case:62006] payment for airtel dth not reflecting!

Now this is absolutely ridiculous and not acceptable at all!

You have received monies on the 12th of august, 2016, and yesterday you have disconnected my two dth accounts, why?
What is it that you think you are doing here?
My family could not watch the olympics and it was yesterday that india won its first medal! 

Anyways, please ensure both my dth accounts are funded and i get to watch my favorite channels.
Thanks!


Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch

From: mark\wings h. O [mailto:[protected]@wings-promos.com]
Sent: wednesday, august 17, 2016 4:44 pm
To: '[protected]@airtelmoney.com'; '[protected]@in. Airtel.com'
Cc: [protected]@yahoo.com
Subject: [case:62006] payment for airtel dth not reflecting!

Dear team airtel dth,

Please refer trail email and subsequent response from airtel.
I have been advised to contact [protected]@in. Airtel.com and hence am doing the same.
Be advised wrt my paymnets made and do not disconnect my dth; else i will disconnect and discontinue multiple airtel services.

And aside to [protected]@airtelmoney.com, i am waiting for an explanation as to why did this happen in the first place?

Many thanks!


Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch


From: do not reply [mailto:[protected]@airtel.com]
Sent: wednesday, august 17, 2016 4:36 pm
To: [protected]@wings-promos.com
Subject: payment for airtel dth not reflecting! [case:62006] closed

= please reply above this line =
Hi [protected]@wings-promos.com,
Your case payment for airtel dth not reflecting! (# 62006) has been closed on 08/17/2016 11:17am
Status closed
Reference 62006
Resolution dear customer, greetings from airtel! This is with reference to your e-mail, regarding airtel money concern. Please be advised that transaction has been successful please contact [protected]@in. Airtel.com for the same. If you have any further queries/concerns, please contact us at [protected]@airtelmoney.com. We will make every effort to revert with a resolution as soon as possible. Best regards, ritika service specialist airtel m commerce services limited


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From: mark\wings h. O [mailto:[protected]@wings-promos.com]
Sent: wednesday, august 17, 2016 11:16 am
To: '[protected]@airtelmoney.com'
Cc: [protected]@yahoo.com
Subject: payment for airtel dth not reflecting!

Dear team airtel money,

My name is mark david verghese and the registered mobile number is [protected].
I am an airtel user for dth, mobile service and airtel money.

- on the 13th of august, 2016, at 1808 hrs, i paid, vide airtel money, the sum of rs. 1000, towards airtel dth services (As i have always been doing recently)
- my wallet, from a balance of rs. 2000, began to display rs. 1000, which means that my money account was duly debited
- the transaction id is[protected]

- however, my tv set displays the embarrassing message that, my account is about to expire and this has been constant right up to this moment.
- i am an ardent sports and movie buff and for some reason should my dth connection be suspended on account of non-payment, when i have already paid, then this will be the last time i will use airtel (Mobile, dth, money wallet)
- i have spoken to the dth customer service personnel, who has told me that they have not received any intimation with regards to my payments made

I would also like an explanation as to why take someone’s money and then not process the same?
Thanks in advance!

Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch


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Respected sir,
I would like to know out going call history of my airtel mobile phone for last two week. Its very important for me as my phone is damaged last two day & its not repairable. It very urgent please please please send details.
My number is-[protected]
[protected]@gmail.com

Thanks & regards,
Prannoy das
Amrit feeds ltd.
Bbsr

Beware of airtel

Please don't take a airtel broadband connection. They only act like good up-to if your a customer, once you have disconnection connection for any reason, even due to there inability to provide the connection to your new location they started charging you by sending bill for the non connected account are disconnected account and they will threaten you to pay for it.

I am their customer for more then 10 years last may 2016 i have shifted to new location before shifting i have request to block the connection and i have paid every outstanding due amount. After that they are unable to provide the connection to my new location due to their inability. But they have release the blocking without giving the connection to my new location. Then they have started charging me for the non connected or disconnected line for last three month for full plan amount. After sending several email and calls they have reduce the amount but i have paid all the amount before disconnection now how come they will charge me for the disconnected line?

I have recharged my new airtel prepaid online with amount of 505 pack for gulf calling and 125 inr for recharge both are not credited to my account and called two times to customer care 121 from my postpaid mobile. The customer care people not knowledgable and put me on hold first call for more than 10 min and again called them they had put me more than 20 mins and i had hangup the phone. Please resolve the issue. Here are the details given

I have recharged my prepaid mobile number [protected] with the amount of 505/- inr 19/08/2016 8:40 pm (Trn number 917082) amount not credited and i have called the 121 customer care using my post paid number [protected]
They had put me hold more than 10 min and not given me the solution

Again i have recharged amount 125/- quick recharge (Trn no[protected] that one also not credited as balance amount.

I have called again 121 customer care he had put me on hold more than 20 mins and no response.

Please update me regarding this asap.

Regards prasad

Hi
My airtel prepaid no [protected] have been deactivated. I have been using this number from almost 10 years. It was with reliance initially later i have ported to airtel. It’s been almost 4 years with airtel. I am in abroad since jan 2016. I have recharged couple of times and i used to get sms’s to this number. I also made few calls to make sure number should not deactivate. There was around 16 rs balance also available before deactivated. I hope you might have understood the importance of the number since it is associated almost 10 years. There is no any remainder or notification and just got deactivated. I tried to reach many customer care numbers and tried to connect trough emails but there i am not able to connect any of the customer care numbers and no response to the emails. It is really frustrating for me to reach out.
Kindly help me in reactivating this number. I can provide all the details which you want.
Thanks in advance,
Sreehari
Email: a. [protected]@gmail.com

I bhagwan m unhawane airtel gallary executive given me new conection when he explane about connection i was agree he has given me plan 999 he as say you have to pay 3800 & you will got 10gb data free &you will got 4g connection & 3month free connection. After 25 day airtel caller callup me say your bill is2500 i went to gallary exeutive says to me sorry we did not update your connection of bill amout i will update soon sorry sir. Airtel gallary caller tochering me for bill. This type of fake information givein by airtel gallary executive to me. So please take action on such of kind people or firm.

My airtel digital customer id:[protected].

Every year in monsoon season, dish tv show b001 (No signals). From last two month i faced almost this issue. So i have complain via mail because on customer care number you have to wait infinite time for your turn and they are not provide or not give valuable answer. I have sent too many email to register my complaint and every time i have to repeat my issue.

On sunny...

I requested for broadband installation 27/7/2016 and paid the installation fee of rs 1000. Cef number tblr7187999 for rs 999 + 99 plan

They refused installation with reason "currently we are unable to provide you a connection at the above mentioned address due to some technical constraints."

After that no refund of the money collected. Before taking installation fee only airtel should know their feasible areas.