Airtel Complaints & Reviews

I applied for converting post paid to pre paid of my air tel postpaid number [protected]. And as per the guideline of centralize customer care of Airtel i had submitted all documents to customer care center at Agartala. Now, my post paid number not working and pre paid is not activating. Please i want my that number which is most important to me.

My earlier communication with Airtel customer care Reference number is : PR[protected]

I have recharged data for rs.101 with 400 mb through http://www.airtel.in/prepaid-recharge-on-postpaid on 29thaug. But 400mb not available in my account, your executives told like i have used 325mb when i called them with in 5 min after recharged to check data availability. Even i didn’t on my mobile data from 28thaug. And i have called twice to your executives but i didn’t get correct solution. No one not picking my call today (1/9/2016). One more query why website shows like 400mb for rs.101?. But recharged only 325mb in my account.

I had called the customer care at 12150 and asked them to disconnect my connection on 27th Aug and refund the balance amount (Rs.425). However, they did not do so. I called again on Monday, 29th Aug to customer care and they said it has not been disconnected yet and so they will do the needful and someone from Airtel will contact me within 4 hours (Now my balance had reduced to Rs.390, whereas my dish was lying disconnected since 27th). But again, nothing happened!
Today on 1st Sep, I called again and they have again said that it is still not discontinued and now balance is only Rs.355.

I mean look at this company fooling customers and stealing their money...

I have given a Airtel 4G(128K) sim wid no [protected]/[protected]u .The one and only facility is given in this no is 4G internet.Bt around four days it can not be able to register on network.The data is given is 2GB.The limit is also not crossed.Btit suddenly stopped and still not registering on network
.This creates a problem .I have rooted ma tab, erased all the data but all in vain plz do the needful

Hi
Quite frustrated with Airtel's Tariffs and services too.
I went to airtel store for transfer of my corporate connection to personal name.
They charged me Rs 25 for new sim issuance whereas operators like Reliance JIO offering LTE services free..
so if Airtel is charging for the SIM like this then what to say about other tariffs.
1GB data for Rs 250..??? what the heck

Airtel says its has network everywhere.

It's false. I have been facing different issues with airtel network in karnataka state .

First issue.

when i try to dial a number i cannot connect to it. I cant hear either a ring or a busy tone the call just gets disconnected.

second issue.

when i am on call in every 10 to 15 sec of gap there will be a one way audio. Person on the other side can hear my voice by i can't hear there voice. It has been three days i have complained to airtel. still the problem is not resolved.

This make be feel airtel is so irresponsible.

My mobile no: [protected]
Prafful kumar Gouda

Hi team,

We have a Airtel prepaid number of [protected] where we always recharge good amount of money..however all the money was deducted by Airtel in month of March and April 2016 and they did not provide any justification for that when I called them, so finally I am switching to other service provider as this is getting worse during these months. Please take a necessary action.

Please deactivate my mobile no. [protected] because i have lost my sim card last month. my ID Details are
Name- Aavesh Kumar
Father's Name- Jabar Singh
Vill- Kamhera
Post - Dhansri
Dist- Muzaffarnagr
State - UP
Pin- 251314
Adhar no.[protected]
My Email- [protected]@gmail.com
Alter Mob- [protected]
and please notify me when it closed

We have your old customers and have taken all corporate connections from airtel only .We lodged a complaint numbers 70914671 on 17th August .Nobody is listening to us on customer care.We spoken them a se several times but all in vain.Please solve our problems otherwise we will have to stop your services.

Thanks
Onora Hospitality Services Ltd
NR 40 OPPOSITE OF NEELKANTH HOSPITAL DLF PHASE 3
GURGAON -PIN 122002
PHONE[protected]

Dear sir /madam
My cef no 40320905 my contact number [protected]
I have submitted a request for airtel broad band connection on airtel website. After that an airtel executive visited the site for feasibility and collected required documents, security money etc.
After passing three working days, no connection provided by airtel and airtel executive not attending phone. This is not acceptable from a company like bharti airtel, which says that we are best in all advertisement.
Airtel executive name - akshay, mob. Nu.[protected]
And arjun - mob. [protected], inderjeet - mob[protected]
Kindly refund my security money

I have submitted a request for Airtel Broad Band Connection on Airtel website. After that an airtel executive visited the site for feasibility and collected required documents, security money etc.
After passing three working days, no connection provided by Airtel and Airtel executive not attending Phone. This is not acceptable from a company like Bharti Airtel, which says that we are best in all advertisement.

My Broadband and Landline connection on ₹ 999 with a subscription of ₹100 for Landline calls that I took on 28/29th July 2016. I took the service as per the web page which is reproduced in the attached. As per the web page I was to be provided with 8 MBPS speed for 60 GB. But I get a speed of 2 MBPS only.
I am regularly getting the calls from your customer service asking to go for the next plan of 120 GB at 8MBPS. I fail to understand why I should to do that when the service that is promised in your site can not be met with.
I took Airtel, because of speed and Volume after discontinuing a better service provider who was giving an internet speed of 4 MBPS but 10 GB.

Never I was told even at the time of taking, that I will be provided with 2 MBPS only and now they say my plan is for 2 MBPS. If that is the case, why the webpage at your site http://www.airtel.in/broadband-and-fixed-line/broadband/plans
Shows 60GB at 8MBPS for my location.

Dear sir,
i recharged my airtel prepaid no. [protected] with 29 rs call rate recharge pack that is for 1paisa/second call rate. recharge is successful. but airtel company is deducting money 2paisa/second, it is just double.
i contacted airtel complaint no. 198 but they are saying that recharge is successful and 1paisa/second is being charged. but it is not true. i have proofs. 2paisa/second is being charged.
airtel company has deducted 350rs around like this. i request you to please take immediate action against airtel and refund my money as soon as possible.
kuldeep gupta
[protected]
airtel prepaid rajasthan

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Please look in this matter, because right now i really need that recharge, I am requesting you please take this serious and recharge my mobile as early as you possible.

Serial No:[protected]

mobile No. [protected]

Hi, I had issues with the billing almost for 5 to 6 months now and I am trying to sort this out with your customer service but my issues keep reoccurring. I even thought of porting my number and for which your representative retained me by saying all my issues will sorted out. My charges went to more 2400 rs for a month and when was still trying to figure out the billing and your customer support gave me waiver of 200 odd rupees for internet usuage in that billing amount. This is when I thought of porting after being a loyal customer for more than 7-8 years but they tried convincing me and use Airtel. I went to Airtel showroom to pay that 2400 rs but to shock they said I need to 4400 now since my new bill is generated. I was shell shocked and called the customer service and they said I have been charged for 1000 rs for excess usage of 300 mb internet. I have a mobile data lock and I did a booster for 500 mb once my allotted data of 1.5 GB is over for the same month but still I was charged extra of 1000 rs for internet data. When I called customer service they were no help and made me to think o[censored]sing the Airtel network and I told them I am not going to pay and they did not even bother. They discontinued my incoming and outgoing now and they said i[censored] want to continue pay 5000 rs and someone called me from a billing Dept and said i[censored] want to continue we are ready to give waiver on my bill but I was really disappointed with the way my issue was handled so told them I really need to think twice. Now when I reached customer service they are saying they have no record of this billing Dept promising any waiver and I need to check with them. I am really fed up with all this and thought of leaving Airtel completely. If you think you can help me please reach out to my alternate number ([protected] ). Let me know before I make up mind to switch to a different network as my incoming is also barred now. Thanks in advance.

Regards,
Gopinath A

I have been an Airtel customer for many years now. I have 4G postpaid router, landline, broadband, 2 DTH and 2 prepaid cellphone accounts with Airtel. I must say their quality of service isn't bad BUT the quality of customer service sucks big time. One of the worst I have encountered in my life, that's pathetic considering Airtel is one of the leading service providers in the country.

Fortunately, until today I never had to contact their prepaid customer service. I had to today (31st August 2016) and the experience was nothing short of hell.

I called to ask why a data recharge I had done on that day was not reflecting on my account and why the data balance isn't being carried over even though I recharged prior to expiry - simple question I think

1st call with agent
[protected][protected]
I can hear the agent speak to his colleague and he is blasting some other colleague of his. I hear this for 20 seconds and the he says hello to me. Next 10 seconds he cannot hear me (calling from my Airtel phone). Finally he hears me and I explain my issue.

His first solution after analyzing my problem is - the data recharge I have done is for night data only and that's why it isn't reflecting on my account - WRONG ANSWER and I know its wrong so I confront him.

His second solution is that the current data balance I have is night data only but the recharge was for day data - WRONG ANSWER AGAIN so I confront him.

His third solution is that I have to recharge a DAY BEFORE expiry to carry over data. Recharging 20 hours before expiry means it won't get carried over. I believed him and fell for it but later realized its was the wrong answer after googling.

2nd call with agent
[protected]----
First 10 seconds he cannot hear me again and believe me I am talking loud. I explain my issue again.

His first solution is that data will not carry over if I recharge for different amounts each time. According to him I should recharge for the same amount each time and then it will carry over. WRONG ANSWER, because I have recharged for different amounts in the past and it has worked fine.

His second solution is that I should recharge for Rs. 154 to carry over data and he is in a hurry to get my confirmation to recharge to that amount. He tells me this is special offer from him because I am a special customer.

When I asked him about the various recharge options offers showing up on MyAirtel mobile app he tells me he doesn't have any app in front of him so he doesn't know about it. Then I tell him he is from Airtel and how come he doesn't know about MyAirtel App to which he tells me his system is slow and hence he is not able to check anything. Based on his memory of recharge options he is suggesting me recharge for Rs. 154.

At this point I really lost it but politely asked him to transfer my call to a supervisor. He insisted not to do that but instead he will try and resolve my issue. I tried him again [I know, i'm cray!] and he started giving me utter non-sense for answers. At this point I adamantly asked him to transfer me to the supervisor. Now he tells me the supervisor is busy and he cant take calls. I tell him I can wait. He says supervisor cannot come on call. I insist and then he did something unbelievable, see below -

He asked me "Is there anything else I can help you with, sir?", I asked to transfer my call to supervisor.

He again asked me "Is there anything else I can help you with, sir?", I repeated the request to transfer.

He asked me the same thing (anything else?) once more and then cut my call ... woow!!

Airtel sends me an SMS with the reference number for this amazing call - RMOAC[protected]

3rd call with agent
[protected]-------
This time I ask for a supervisor straight away. The agent pleads that he can resolve my issue and I explain my issue again.

His solution is that I have enabled family sharing so things aren't working properly. I realize there is no point talking and I ask him to transfer the call. He keeps me on hold for few minutes and comes back to tell me they are all busy. I agree to wait and he puts me on hold for more mins and then I am transferred to the main menu of automated IVR ... OMG!!!

After spending 2 hours on calls, I didn't have the energy to make another call to 121, I thought it may be easier to call up VODAFONE or IDEA and start on number portability procedure. The timing of this call was kinda strange because I was contemplating if I should switch to Reliance Jio and now the inclination is more towards it. I don't know if the customer service there is any better but I guess it can't be this bad.

Few pointers to Airtel management:
[protected][protected][protected]
1. Do you guys train your employees at all? I am really startled at the conversations I had today so this question is not rhetorical.

2. Do you record or monitor any of these calls at all? Seems like the agent can do as he pleases, cut the call, put the call on long hold, put us back on IVR. Any quality metrics?

3. You charge 50 paisa per call for prepaid customer care. I really don't mind paying 50 rupees if you can hire better service desk agents who are capable of resolving issues.

4. If you believe bad customer service is better than 'no customer service' then you are WRONG. If you declare "no customer service" then it will spare us from calling up 121 and save ourselves some frustration.

Word of advice to Airtel customers - Google for answers before contacting Airtel prepaid customer service, success rate of getting an answer is exponentially higher in google.

Unfortunately for me I still have no solution.

Peace.

I m trying to opt for Airtel broadband in my house for more than a year.

I called an Airtel Representative. He came home and collected all my details and went. After few days there was no calls from Airtel. So i called them and the Executive told me that there is some problem in my area and so they cant give me connection for the next 3 months.

I called another Airtel representative, this time I made sure whether I will get connection or not before hand . He promised me to deliver. Again same thing happened . Line men came and told me that there is some problem and so I cant get connection.

Have do you people unnecessary waste my time ??

Airtel Line men them self were frustrated on the people who book the connection. He was also annoyed. May be these guys who book the connection get paid for booking more connections, So without any background check or even after knowing that there are some problem they simply book connection and make us upset.

Waste

I have airtel land line and broadband service from airtel, my internet is not working from past 10 days and whenever i call their customer care they says my landline number is wrong and it wont allow me to speak to any representative of Airtel for complain .amazing number is correct but system is saying incorrect.i have prof of that as recording
i do my office work from my home i need to talk to my client in USA and i am unable to do that, its huge loss of my business.

kindly help or i will move for compensation from court
prakash.[protected]@gmail.com
thanks,
Prakash

I requested for porting of the above mentioned no. twice with airtel network from chennai to delhi/ncr as I have moved to delhi and its been more than a month I am trying for porting my no.

1st request did not get process after successful verification.
2nd request, for verification gave my collegue's no, airtel person talked to him but got msg as verification has not been completed, so the porting request is closed.

After that I tried to contact, airtel person but did not get any option to speak to customer executive. I tried calling on 121 as well as [protected].

In both the request, there was unexpected behaviour from airtel. I am using airtel network for more than 2 years still want to continue the same but not with this behaviour and response.
Very disappointed

Airtel recently announced 4g data offer for samsung galaxy j series such as 10gb 4g data at the price of 1gb 4g data for rs.265. But when i use the internet the signal always shows 4g, even though it deducts from 3g data balance, and beyond 3g data balance it will deduct money from main balance. The airtel data offers are always fake. When the usage is in 4g why they are charging for 3g.

Basically i paid for a high class service (4g) and they charge me for providing me a low class service (3g/2g), even though the signal is in 4g. Airtel subscribers beware of fake offers claimed by airtel.