Airtel Complaints & Reviews

I got a call from customer care executive at around 1;30 pm today. Customer care executive said very quickly that, company is offering hellotune for free of charge, for that i need to press 5 two times. Then i cut the call. She called me again and same way misleaded me, and repeated the same. According to the customer care executive's direction i pressed 5 for two times. At evening i came to know my balance has been deducted. I contacted the customer care at 121, waited again at my own expense but could not reach to concerned department.
I want my balance back. I have stopped the hello tune service this evening. Why i am cheated like this? How to get back my balance. Please check the recorded conversation between me and the executive. Please let me know how will i get justice?

Dear sir,

This is complaint no.4 and problem is same is it

Complaint no.[protected]. — 71077768 — 71172912

And by call 121 — of five times...

I m facing. Problem regarding your airtel connection is not working. Till i get your connection

And i will receive bill amount of rs.490 but i am not using. Your service properly. Connection activation date is 29/06/2016
But your connection is working till 02/07/2016 but not working

And 03/07/2016 to 22/07/2016 is gone connection is death... I completed your both channels by call, e mailing and complete your representatives also... But my problems. Is not to be solved by you. And your company.

I am take your plan rs. 699 99 -10 gb

Plz solve my problem

Hi,

Pfa the screenshot below. It's been more than two months since i cancelled my broadband and fixed line connection for airtel. The last date i had used my airtel broadband was on june 14, 2016. I received 3 calls after making the cancellation request. I mentioned that i am switching to a better isp provider and also moving to a different location. The customer care folks kept annoying me and compelled me to continue with the same connection. Nevertheless i strictly warned them to stop the nuisance and they ended up by saying that my connection cancellation request was immediately accepted and was effective since the same day. I. E. June 14, 2016. The screenshot is to show that the last airtel bill i had to pay for the month of june was rs 890.67 and i have already made the payment in airtel.

During august 12, even after cancellation i received a sms notification and an email to my registered number and mail id ([protected] and sreeram.[protected]@gmail.com) to pay the outstanding bill of rs 1781 for the month of july. I immediately called to the customer care to intimate this. The person wasn't aware of my cancellation request and asked me to narrate all the incidents that happened again for his verification. I also was annoyed by the customer care person who called in return by quoting the same outstanding dues and also insisted to use airtel broadband for my new address and i again had to warn the person strictly. I have already done that and today i have received a call [protected] to make the outstanding payment. Why is your network so annoying and irresponsible? All i wanted was nothing but a waiver as i have no faults from my side. I tried reaching out the customer care number again to register another complaint about the same but there was some problem in between the automated voice... Why do you people keep annoying again?

I again request you people to waiver the connection that got cancelled on june 14, 2014 and stop annoying me with such messages.

Regards,
Sreeram a v

Recharged for 375 + 100 on 21st august and subscribed to my plan 99 with telugu topup max hd topup and maa hd topup and two days they deactivated everything and no refund also. I never saw such crap services than airtel. Acc no [protected]

Airtel,

For last 3 month, there was big disturbance in broadband and here is summary

1. may month [ 2 complaints: (6th may to 8th may) and (22 may to 28 may)]
2. june month [ 1 complaints: (14th june to 19th june) ]
3. july month [ 5 complaints: (1st to 6th) and (6th to 21st) and (21st to 23rd) and (23rd to 26th) and (26th to 2nd august) ]

I have requested on 2nd august for disconnection of service.

No i am getting a call for 3 month pending bill payment. on what basis they have calculated this bill. and why should i pay bill for these worst service from may to aug 2nd.

Every day i am getting call for bill payment, and now i am feeling like it was my biggest mistake to have airtel broadband service.

Can someone help me here.

My complaint number (sr) is: 71092552

Thanks

I am using airtel number but here i am facing so many problems while using the same from last 2 weeks

1) call interruption : - call automatically disconnect many times in a day.

2) worst voice clarity:- while using this number, the voice clarity is really become bad and sometimes it completely gone.

3) bad network:- even network service most of the times network gone.

The mobile service providers does not show any interest to resolve the issue.

Regards
Ashum goel
[protected]

Dear service team,

Hi, this is mr. M. Seetharaman from chennai, tamilnadu having airtel prepaid connection no. [protected]. I lost my mobile 21/08/2016, hence, i want to request the airtel team to please block this sim card asap.

My airtel mobile number : [protected]
Location: chennai, tamilnadu

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
M. Seetharaman

Hello,
I wish to bring to your kind information that i am unable to call the fixed number[protected] from mobile number [protected].
Every time i try to call i will be greeted with the automatic response of you can not call this number.
It is causing me lot of hardship because i can't call my home. I tried to contact airtel people but there is no response from them.

It would be helpful if this is resolved please.

Thank you

Dear sir,
I want my number last 15 days (Aug 1 to 15) call details same number miss to my phone format to yesterday please send to my mail id.
Ph no:[protected]
Email id: pvk[protected]@gmail

Thank you,
Regd.
Vinoth

Dear team,
I bought an airtel digital tv connection around 2 months back. After first 20 days my digital tv showed no signals i called customer care of airtel digital tv and one of the technician visited next day and fixed the problem. From that day onward i am constantly facing the same issue. After every second day my digital tv shows no signal. From 13th of july to 12 of august i registered 5 complaints and could watch tv for maximum 5 days. Now my last complaint as registered on 4th of august is still pending for resolution. Sometimes technician calls for timing and then never receives my call or visit my house. Really fed-up with this service. I have to make at-least 5-7 calls a day to airtel digitaltv customer care to get in touch and get an update however noting working out. Customer care making false promise every day. For this last month i have taken 2 leaves from my office just to stay back at home in case a technician visits, however no one showed up.

My airtel digitaltv id : [protected]
Number: [protected]
Kindly help me!!!

Hi,
I am very disappointed with airtel services. Number : [protected]
I lost my sim in may. And on this number international roaming services was activated as call center person said that the services self close/end after 1 month when i returned from my journey in june9 2016 and received call on another number. For payment i request for another sim, but after 2 month. I went self for new sim where i pay 20rs. Charges for this.

Now i have received call for payment and they gave discount on this number but after pay 700 rs we dont get message for any discount neither that was discounted. Now i have bill of the 1100rs approximate while i am not using the number from may2016 and when i received a call after port request, she denied to stop any services and i face very rude and very disappointed behavior from airtel side.
Ya i know i am late for this complaint.
But know please stop my services and provide the full and final payment.
As airtel are making the fool client and 1st number in fraud,

Regards,
Amar nath sharma
+91-[protected]

Team, i am recharging my airtel 3g and getting that there is no data remaining on next day without using data, or little amount of data. I have faced this problem more then twice... I am doing 3g recharge and getting there is no data.


It is required that please check my browsing and downloading data, and please update me that why i am facing such problem.

Please take quick and urgent action...
Issue facing no. [protected]
Region - up west

I am writing to you for a bill issue where in the bill was incorrect for a month as someone from airtel had called and advised to move to a better plan however he changed my plan from a wifi dongle plan to a router plan because of which i experienced no connectivity for two days and after registering my complaint they switched me back to the original plan however they sent me a bill for inr 5000 and in that you guys had included the inr 4000 towards the router plan of 100gb and since then i never used the airtel dongle #[protected] and since then the dongle is accumulating charges and now the bill is for inr 9000. i would like to raise a dispute for the same and would like to discontinue from your services immediately.

Note : until the dispute is solved i am not gonna pay the bill and need a closure of this account as soon as possible herewith i will not be responsible for any unsolicited dues of airtel.

I have been using airtel ip tv services more than 5+ years and now all of sudden there is notification about its closure. Further airtel has offered to provide an hd box in lieu of ip tv services, however if there is no iptv services than i would like to withdraw complete airtel connection and so i would need refund of the whole amount i paid for the settop box and router for iptv connection as there are other vnedors whose services i find better.

I am with aitel broadband along with wifi, i face the same difficulty every 2 months. My land line number is[protected]. I have given complaint to the local authoirsed aitel person but nothing has been done. I registered a complaint on 17.08.2016 and my complaint no. Is 71764254, the local authorised people said that within 48 hours the complaint will be taken care off, but still now nothing has happened. We are using it at our official purpose which happens to be a advocate office, where we get lot of complaints that the phone is not working.

Complaining regarding data. I called 5 times to customer care for illegally deducting my data n balance. Each time customer care executive told DAT he will transfer to his senior and I waited for above 8 to 9 mins each time but no one responded.
My data is not carried forwarded even though I did top up of data before validity expires. In fact my main balance got deducted.
I used to get msgs of 100% data usage even before my data was more than 900mb.
I called customer care in this regard, no proper response from them.

Respected sir/madam,
This is to inform and request you that I need information about call record data so
Please provide me call details for last 3 month of my mobile no. [protected]. I am your prepaid airtel custower. I will be very thanks for your best services.

Thanks with regards-
Dhirendra Kumar Shrivastava
Mobile. No. [protected]
Email Id- [protected]@Gmail.com

I recently bought Aritle 4G Dongle ZTE ([protected]) on dated 18th Aug, 2016 at Hari Nagar Airtel Store near to D.D. Hospital, New Delhi assuring the activation on the same day by evening 8.pm

They assured excellent service in Hari Nagar area and I paid 4 months rentals in advance to pick the free Airtel 4G Dongle ZTE. I was awaiting from 18th Aug till date for the activation :(

Airtel Store owner says, I'll personally work to get this activated but nothing resulted. I personally visited thrice the store with no luck.

Raised a complaint with Airtel Customer care, just to hear again and again the same old mugged up story, we are sorry, please re-insert the sim and restart the Airtel 4G Dongle ZTH. I done 15-20 times restart for last 5 days.

I did a BIG MISTAKE choosing Airtel Network and paying them well in advance 4 months rentals believing their promises. Now I regret for the poor decision.

Even today Airtel Customer executive calls me stating, I raised a compliant and one of my services engineer will call you and will personally visit your home...as usual another fake promise and i did not receive any call from the service engineer. Interesting part to note was the poor training provided to these customer care executives " she says, i hope you are happy with the resolution" !!! I'm following-up with these people for last 5 days to fix the issue and I'm not sure what kind of resolution she talks about and to happy for???

Why Airtel services are so think skinned and don't respond even after 5 days continuous request!!!

My airtel invoice come to rs. 3576/- for the month of july 2016 - august 2016 cycle. When verified it comes to my notice that they have not applied the rs. 200/- booster plan for 1 gb data to my invoice which i had activated in december and charged me per kb basis. Each time i have new version from the phone banking officer. Once they even agreed their fault and said they will call back but have not bothered to. Today when i talk to airtel i hear a new version that i have activated my booster just for 6 months. Which is an absolute lie. And in any case if they are discontinuing my booster plan based on your assumptions you should inform me by call or sms before you start charging me on per kb basis none of which has happened. Until july 27th my data has been charged as per the booster plan and after that you have charged as per the actual usage. My number was disconnected in between when i was upset for a previous months invoice discrepancy and instead of settling that they just comfortably disconnected my number. After reactivating my number you have not applied the booster plan. Each time the phone banking officer is clueless and gives random answers and newer versions just to prove that the bill is valid. They even just messaged saying' your charges are valid" when they had assured a call back.
Please note i have called over several times to airtel and every time the floor manager says he will call back but there has never been a call. They even have the audacity to tell me that they are unable to reach me. So if you are unable to reach me whose fault is it.

Best regards
Aruna rao

Good evening sir,

Yesterday by mistake i recharged 100 rupees to wrong mobile number i. E; [protected] and my order number is [protected] at 21st aug 7:44 pm so please refund my money to my paytm wallet.

I contacted airtel costumer care they told me to ask you. So please solve my issue asap

Thanks & regards;
K. Yedu kondal reddy