Airtel Complaints & Reviews

Airtel has a very poor customer satisfaction and the customer care speaks as thou they doing a favor for the customers. I have been using an airtel dongle from 6 months and everytime its me who calls up and asks what is the due amount and pays the bill. I have not even got 1 single bill till now. I have been making the timely payment and from 2 months with my busy schedule i could not make any payments bcoz i just forgot that i myself have to make an attempt to call... One fine day they just disconnected my connection and when i call the customer care they informed me that i have to pay the balance of 900.. I am in a 600 tariff and the bill amount was 900 for 2 months (Im being lucky its not 1200) i enquired why there is less amount when it had to be 1200, but no answer. And the customer care representative spoke sooo harsh wen i requested him to get back my connection. And to make my payment online i need internet and these ppl are not even getting my connection back. I am seriously frustrated with the way these ppl speak. I just told them if this is the case i will disconnect my connection and they said okie we will help u do that… is this the way a reputed company behaves??? I decided not to make them favor by paying bills. Pls treat this on a customer’s respect. We are not supposed to be treated in this manner

My name is ayan kumar saha and my mobile number is [protected]. From the last few days i noticed some unspecified balance deduction from my airtel account. There was about rs 13 when i first noticed the thing. On next day i noticed that my balnce is about rs 5 which i didn't get that how it becomes so low, because i didn't used a single penny from it. After some days i again saw that my balance is about rs: 0.11. Although i made some calls but there must not be rs: 0.11 in my balance. Then i checked my last 5 voice deductions using *121*7#. The results are provided as screenshot but the rs.7 deduction cannot be shown here because it was not in the latest 5 deduction. I was surprised as i saw that the actual dedcutions were made due to voice call to a number [protected] which one is my alternative contact no. I didn't get the point that how is it possible that i called myself and deducted about rs.5.70 and many more. I checked the call logs on basis of the results but it shows nothing. No outgoing calls on that time from [protected] and no incoming call on that time to [protected]. Sir, i explained my problem thoroughly and i also have faith on airtel. So i am waiting for your fastest responce to my complaint so that the problem gets resolved and the balance can be refunded. Thank you.

Hi, this is in regard to my bill dated 18-SEP-2016 (bill 17 aug 2016 to 16 Sep 2016) for the airtel number +91 [protected] (circle Jammu & Kashmir), Which is amounting to Rs.24615.27 and total due is amounting toRs.22870.06 ( i was on infinity 1999 plan for the same month). On talking to Arjun Sharma of Airtel by calling 121 on 19 september 2016 at 5:10 pm he convinced me that the charges are because i have exceeded my data usage of7 gb Which is coming bundled with my 1999 plan.

Sir in a nut shell, i was told that i have been charged for excess data and Mr. Arjun Sharma without listening to my side of the story told me that i should Contact Mr. Imran Khan Durrani of Jammu for the same matter.

I however kept on telling Mr. Arjun Sharma that i have sent STOP TO 1925 on 22 Aug 2016 which is supposed to stop my data after the data limit of 7gb is reached. He did not give an ear to my request and kept on asking for the proof and told me to contact appellate for the solution.

I Raised the issue on appellate authority of airtel with service request no. 71578438 on 19 Sep 2016 asking them to waive off my charges. The request was closed on 23 September and i got a message from airtel that the charges are valid, without giving any verbal clarification. This was highly unprofessional behavior by airtel appellate who did not justify the validity of these charges, which forced me raise the complaint again with reference no.7189965 on the same day 23 september 2016(friday). On the same day i got a call from appellate telling me that the issue would be resolved by Monday. However the issue has not been resolved as of now 27 sep 2016 9 pm (tuesday).

I am claiming that the charges are invalid because of the following reasons:

I have sent STOP TO 1925 ON 22 AUG 2016 7:01 Pm which is supposed to stop my data after 100% data is consumed
I have got sms from airtel at 11:22 am on 16 Sep 2016(which is the last day of my billing cycle) stating i have consumed only 90% of my data
According to my bill i have consumed 1.6 gb data on 16 Sep 2016 so in worst case i have consumed 90% of data + 1.6 gb of data in total
On checking data usage after 16 Sep 2016 in my current billing cycle i.e on 17 Sep, 18 Sep, up till 27 Sep 2016 by sending DATA USE to 121 it tells me that i still have a data balance of 6100 MB of previous cycle which i can use with my current bill cycle, which further proves my point that i have not exceeded my data limit in the previous bill cycle.
My credit limit as per my airtel bill is 14000 which means my calls, sms, data is supposed to be barred when my unbilled usage exceeds this set amount, had i exceeded my credit limit airtel should have informed me. No intimation was done by airtel.

Dear Sir,

I have closed the connection with respect to Airtel Digital TV consumer id [protected] on 02.08.2016 against the reference no. 110968

Also the amount I paid should be refunded properly on time.

Unnecessarily this process is getting delayed towards the motive of grabbing the amount I paid initially.

If this practice continues, it will lead to a legal action against Airtel Digital TV.

I will consider this email as a proof of submission in case of legal movement against Airtel Digital TV.

I am expecting a proper response for this mail.

Hi,

I am facing the same issue, ktv and vijay tv was not working for past 1 week. When i contacted airtel customer care earlier, they said they will send technician to look into this and i have to pay rs.150/- for this.

After googling i came to know this issue is already reported and everyone is facing this issue and the issue is with airtel. So contacted airtel customer care again and told them i am not only facing this issue. They said yes this issue is due to some broadcast signal change in ktv and vijay tv network.

If there is no issue on our side why we need to pay rs.150/- for the technician. Rather than fixing from the airtel side. So it means every customer of airtel has to pay rs.150/- to view ktv and vijay tv again.

This is a poor service from airtel.

What will be the technician is going to do going to every home and adjusting the signal? So if i have 50 channels and every channel network changes their network signal every month do i have to pay rs.150/- every time?

Is this is the only solution? Is the channel cannot be adjusted from airtel side itself?

Data recharge duplicated - airtel

On september 25 2016, i have done a recharge for rs.459. 3g/4g data pack. Money got deducted twice. 6 gb data received in my account. However only 28 days is the validity. Seems it is duplicated. My mobile number is [protected] tamilnadu circle.

I have tried to reach customer care by calling 121 but not able to. I was getting the tone like due to system maintenance this facility is currently not available.

Kindly assist to get the duplicated amount reversed to my account and confirm.

Thank you in advance.

I had applied for airtel broadband in february but the connection was not feasible in my area i submitted 1000 rs for the broadband and got no refund i filled the form on airtel.in/refund several times i got a call from airtel he told me some procedure i had done that too but still got no refund
please dont buy airtel connetion its bad company will eat your money

caf no=19988
name shivam agrawal
mob no=[protected]

Sir:
This is Amarnathsambasivam working in Bharathi airtel service ltd for 7 years still now i am not able to climb my pf money,

employe of Bharati Airtel service ltd, as Sr excutive, from the period of
1:03:2007 to 31:03:2009
i need my pf status & my pf amount & my ORACLE ID:IS 33746

And my ALcatel-lucent employ detail is
Zone Floor Alcatel Lucent
Chennai
Emp ID : PU0001943

kindly help me to get my money

Thankyou
Yours truly
S.Amarnath

I registered a complaint with airtel digital tv on 19-sep-2016. A technician came after 2 days and said there is some problem with setup box and replaced it with a new one. Then he said, he don't have the authority to replace it and he needs approval from cochin. He then left with the new setup box and never came back. After that incident, everyday someone from the customer service calls and ask whether the problem is resolved and i tell them the whole story again and again.

Finally, one guy from the customer service told me that, a senior manager will get in touch with me and will resolve my issue soon (This happened 3 days back). Today again another lady called from the customer service as usual and asked whether my issue is resolved. But no calls from the senior manager or anything done to resolve my issue. This is the worst customer service i've ever seen. Airtel doesn't have any ethics. I'm planning to file a complaint.

Last month airtel dth rep called me and said i've got an offer on hd top-up, which i should pay only for the first time and they said i don't need to pay from second month onwards but now that top-up amount is included in second month. I wrote to airtel dth customer care but the response is silly. Why are you cheating poor customers for your business? You are earning in millions and cheating customers for 30 rupees.

My dth number [protected]

I have requested mnp from airtel up west to airtel ncr on 15th september 2016. Just after the request, i started receiving messages that there is some problem with the local reference number i have given. I checked the local reference number so many times but there was no call from airtel so i contacted airtel customer care so many times and each time their executives said that it is a system error and all of my verification are going positive for mnp. As per the airttel store executive (Gurudwara road gurgaon) the mnp process takes maximum 7 days.

Now, i kept calling the airtel customer care after 7 days and registered a complaint as well with reference number 71449712 on 16 sep 2016; i don't know what's they did with this complaint but closed it simply without any confirmation from my side.

Now, i called them yesterday as well (On 26 sep 2016). Still there was no progress on mnp. Executive didn't know anything and surprisingly there was no senior available to attend the call. Finally, with frustration i again filed a complaint with reference number 71640173 on 26 sep 2016.

When i again tried today (On 27 sep 2016) to know that status then still there was no progress. They only had to say one thing that my complaint status is open and they can only say anything when it will be closed.

Even the senior executive lakhwinder kaur didn't has any answer why my number has not been ported so far or what's the problem with it.

My porting number will be deactivated by 29 sep 2016 and that's the worst service by airtel i have ever experienced. Very rude and uninformant customer care executives. Even when i am a 3 years old post paid customer.

My name - anuj mathur, no - [protected]

Hi
My number is [protected].
My number is deactivated due to billing amount of 5000.
Yesterday i got call from airtel to my alternative contact number and she told to me if i pay 2000 (She gave 3000 discount) the number will be activate and no need to pay remaining amount. I immediately pay 2000. Today i call back her about sim activation, now she is telling i had to pay remaining amount otherwise
He will not activate my number.
Then why she told like that yesterday.

3 days ago airtel executive comes and tells me my house is covered for 16 mbps internet speed and that he will check and tell me exactly what will be the internet speed. He gets the photo, signatures on form and 1000 rs installation charges. Today i get an sms that broadband is not feasible. When i ask for refund the same airtel centre says i need to apply for refund in the airtel.in website. But i do not find any such link in the website. Now how do i get the refund. Pathetic service from airtel.

The Company Bharti Airtel Limited is a true bust*****rd. I hardly get network inside my home. I have been complaining the same [censored] for the last 2 years. Every time they say they will solve the issue. Then suddenly I get sms that it has been resolved. What the crap? Where is the solution? You guys drop our calls and grab all our free minutes in my CUG plan and when we complain customer care, your guys behave like they are king and we are sh**ts. I fall under CUG.
I request all people in india, Never ever go to airtel. They are blood suckersd who will play with your money. I dont know about other networks but if you ask my opinion, don't go with Airtel Ever. They will crush, suck your hard earned money. They are the biggest scam and thug of the millennium.
I wish to GOD that Airtel lose all their shares and the management face massive losses and lose everything. They deserve it.
I will keep saying this until I am satisfied. I have no regret.
Nsme: Pritam.
No: [protected]
Plan: CUG 199

For the past one week, vijay tv is not working in my home.

To get assistance, i was trying to reach customer care. After multiple times, i finally reached the customer care executive.
I explained my issue and the i was told that the setup needs to be adjusted by a technician and they would charge me 150 rs for the same.
I asked why do i need to be charged when there is no issue from my end and other channels are working too. They did not care for what i was speaking. Once i say something all they respond is "sir do you want me to send you a technician or not?". I had to accept to this as i had no other option.

When i then tried searching forums if some other people also face the issue, i could see many people facing the same. Seems its due to some signal frequency change or something which i have no control on.
I have to shell out 150 rs for this too!

They said if this issue happens again after 15 days i will have to pay them again and again.

A modern way of cheating/scamming being executed.

Complaint reference no: 55391863

Sir mere airtel sim no.[protected]h1, number is [protected] job ki kuch salo se me use nahi kar raha tha wo band ho chuka hai. Jabki ye mera kaaphi purana no. Hai. Or sabhi ke paas hai.. Me is no. Ko dubara se active karna chahta hu.. Mere airtel ka dusra no. [protected] hai. Jise me use kar raha hu...

Please help me... Thank you..

Amarnath gupta.
S/o shri shankar gupta
Wife.. Chandni gupta
Address chandreshwar nagar, rishikesh-249201, distt. Dehradun (Uttarakhand)

Hi, i have applied a new broadband connection on 30/08/2016, after four days they called me and said that no feasible in your area and they will refund the amount, but still no updates am calling daily to the concern person but telling that by eod will give you. I need to go for legal approach? So that they can respond? The receipt number is tnpc864129

I was using Airtel broadband services, but due to pathetic connectivity I asked for cancellation of services. Request for cancellation was sent on Jul 25 and got confirmation for connection termination on Aug 3, 2016. I got a bill on Aug 12 and already cleared the bill. Now I Again got a bill on Sept 12, 2016 and when I cross checked, I learned my connection is retained as per my permission. When I asked do you have any proof (mail or call record), they asked me to visit store and pay bill.

Sir,

I got a call on friday with this number :[protected], from airtel billing and collecting department.

By miss. Manisha, her interaction id is : [protected].

She committed that, if you pay rs 500/- than, airtel (She) will way off the remaining amount.

I paid the same amount, on her trust.
But airtel (She) cheated me.

So i request to airtel to audit her conversation with me regarding this no : [protected], and if the statement is true which i am telling you, than way off my all remaining amount and give relief to me as soon as possible.

And let me know what actions airtel took.

Thanking you.
Yours faithfully

Akhilesh kumar

I have paid rs 1000 on[protected] at about 09:22 hrs through paytm, for recharge of airtel digital tv id [protected]. But by mistake i have entered wrong dth id [protected].
Finally i have again recharge my dth through my credit card from airtel portal.
Please also find recharge receipt.
Please rollback this transaction from [protected] and credit to my dth id [protected].

My dth id is :- [protected]
My registered mobile number is :- [protected]
My registered email id is :- [protected]@gmail.com

Dth location is :- allalpatti, darbhanga, bihar - 846003.

Please do a needful help.