Airtel Complaints & Reviews

I applied for airtel broadband on 7/7/2016 and my booking ref was ontmbanga80892672c
Next day i got a call from for submitting my documents and paying installation amount. I submitted my documents and paid 1000/-rs to the airtel person. He informed me that my connection will be installed within 3 days but it was not installed for 15 days also. I kept calling customer care for my connection issue and they informed me that due to some...

I have been a very long customer of airtel and as they are forcing all to discontinue iptv, i called the 121 customer to enquire about the refund and i was told the whole amount 1750 +500 =2250 inr has been charged as activation charges whereas i was told at that time if you disconnect you will be refunded the amount of set top box. It;s a pure cheating with so many customers as no one would have those papers with us. Why such a big company like airtel has to come to this level to fraud and looting people openly. They just want to fool around people by not refunding the amount.

I have ported my number [protected] from tata docomo to airtel.
The application provided for mnp from my side is on 06.08.2016 in liberty airtel showroom kodambakkam chennai.

Yesterday i received message from number 1901stating that my number will be ported into airtel by 16.8.2016 22.11 minutes. My tata services had been already disconnected then i have put the airtel sim card but still now there is no coverage for my ported number.

When i called the customer care in the morning they asked me to wait for completion of 7 working days but i told them i got the message they informed me it will take 48 hours to activate my sim card then i really got upset as all my financial as well as personal details are related to this number then they provided nodal office number.

Then i tried contacting the nodal office and its found that sim number submitted by the airtel outlet was different to the one provided to me and now to activate this new sim number they informed me it will take 24 hours.

After a long conversation miss. Ezhin confirmed me that sim will be activated in next four hours since i dont have any alternate contact number i provided my office land line number to contact me, after 4 hours also i didnt got the activation so i called again this time mr. David spoke and he confirmed me that in next one hour backend team will call after that too no call received then again i called this time miss. Fathima spoke with me and she is saying it will take 48 hours to rectify their fault.

Actually they are not taking any action seriously because this is not a new sim card all the emergency and financial related items are associated with this number only for me, this shows how they are reluctantly performing their job.

I am planning to raise a compensation against them for the loss occurring for me because all my financial stock exchange other related items fully stopped as i dint have otp from bank.

Its has been 4 days for reinstallation for dth tv setup box. I called many time (12150). Everyday they commit someone will come. But no body come here for reinstallation of dth box.

Many message comes, tried calling or reaching you but failed even without trying me call. I have miss call alert also never received any message for miss call.

I do not how what exactly problem it is. No body tells what is problem. Every one tells that in 2 hours some one will come, problem will be solved.

But not resolved yet.

Please change my email id from mohit.[protected]@gmail.com to brij.[protected]@gmail.com

Hi, I applied for a broad band connection at Chennai. Airtel alloted and Phone No. [protected] A/c No.[protected]. and paid the amount of ₹1000 by cheque No. 000094 debited from my bank account on Dt. 05/07/2016. After all this Airtel technician found out there is not feasible in my area for broadband connection and they close the job. I requested them to refund my amount. I am following this issue with customer care and then submit complain to nodal team by mail also but haven't got any proper response from any one. It has been almost 2 months now and still i am not getting my refund amount.

For my identity verification purposes i provided all details and updated the my bank details in www.airtel.in/online refund as per their mail communication with Cust.service Ref.No.[protected].

I need to solve this issued and get my refund amount urgently.

KRISHNAKUMAR

My [protected] airtel number not proper work i do use card swap machine but machine its not working i do complaint icici bank manager but manager feed back are u r landline phone not supported. And bank manager some fax tone number 6500307, 6500306, [protected]. But not receive faxtone. I have use 4 airtel connection all three connection is work properly but this number[protected] not work on card swap machine. I do many times of complaint airtel customer care "198" airtel commit solve my problem but my problem not solve in between do the compliant 2 months. But airtel not a proper answer and not give the solution. I m totally frustrated of this problem. Some time year liar airtel engineer mr. Arif khan [protected]. Commit the solve my problem but last one week not pickup my call.

I request please focus of my complaint.

Dear airtel

My name is lawrence and i am using ur airtel mobile connection, 4g dongle and dth.

I am writing to you for dth connection and my customer id is [protected]

I would like to inform you that i am very much dissatisfied with the service provided by airtel. Be it dongle, mobile or dth and this is the last mail before i look for other option

I am having connection issues with my dth for more than a month. I have called customer service and they scheduled an engineer visit but it never happened. The last one being booked for 13th august but till date no one from airtel called or visited

The issue which i am facing is some of the channels which i have subscribed for gets an error message b001 error code after 9:30pm every night. For example zee cinema, sony max, ten 1 star sports 4 etc. However the other channels works fine without any error.

The customer care people neither seemed to understand the problem and kept on saying weather issues, set top box issues etc etc. If it was really weather or stb issue then how the other channels are working fine then?

I have run out of patience now and thinking of reaching out to the highest level before i end all relations with airtel.

Please remember that i am a corporate customer of airtel mobile with two numbers, airtel 4g dongle which never gives 4g speed, and also the dth.

I hereby request you to kindly look into this issue with high importance or let me know if you cannot do anything about it.

The stb takes about 20-25 minutes which comes up with the b001 error message. I called a technician on 20th january 2016. He came changed something charged me 150 and went away. The issue did not get resolved. The problem still persists. Nowadays i do not completely shutdown the stb as it takes a lot of time to view the channels after the error message has gone.

Seriously, is this what airtel is all about. Pathetic connection and worst customer service ever.

I have deposited 1000 rs for a new connection. 10 days has been passed but request has not been processed. Customer care executives are not picking cal or if they pick then after listening to my issue they disconnect the cal kindly look into the matter and sort it out as soon as possible. Neither they are refunding my amount nor they are giving me connection previously they told me that they have a service for my location now they are saying no service there they are misguiding. They did this for making customer fool and taking 1000 rs.
I have the tblr no that is required for a new connection and that is :-7191887.

Dear cervices team
Hi this is mr anil thapa from delhi having airtel prepaid connection no [protected]i lost my mobil day before yesterday night hence, i want to request the airtel team to please block this sim card asap

Pls guide through the process of issuing a duplicate sim card (If possible with the balance amount from my previous sim) i expect a quick solution to my problem with further knowledge of the procedure

Thanks anil thapa from delhi 110037

I had e-mailing every detail on the [protected]@in.airtel.com & every time a new e-mail gets generated, every time new person responds, so every time it is expected that you need to provide all the details, this is very frustrating, i have been struggling to ask you guys to provide what was committed on the plan & was having problem staring this month.
You guys are working on these issues since 11th of August, & provided to complete the same by 16th of August, however today on 17th of August, i get the question that i was referring to the data card & not the mobile plan, this is very shocking, and how you guys are handling the customer. Actual complaint was for the data plan on mobile handset.
appellate.[protected]@in.airtel.com - does not accept more than one e-mail, it just bounces back stating that the mailbox is full.
My relationship number is [protected], is this going to get resolved in timely manner, how much time does it really take, so many back & forth on e-mail, doesn't care if customer gets pain, i am just horrified by the services provided by Airtel, this was never expected by Airtel.

Dear airtel,

Without any email notification my number [protected] was disconnected, nor was i given any chance to reply regarding the same. I just received a call while i was traveling, saying that since some promotional smses were sent from my number, its being disconnected.

Although i have not been using this number for promotional purposes (Which has been with me for 6 years now), and do not intend to do so in the future, a few smses were sent from my number last week during the testing of my new app launch which asked a few vendors to install our newly developed app. But it was not a regular affair!

Since this number is associated with a lot of bank accounts and other portals, request you to activate the number for one week, so that i can get a new number in all these services after contacting them, after which i will voluntarily give up all the airtel services. I have already requested for giving up our airtel broadband service as well due to this.

In case there is a way to activate the number permanently with declaration from my end that no more smses that sound vaguely promotional will be sent, let me know how that can be done. I have been a regular customer of airtel for more than 6 years and would like to end it permanently on a happy note!

Thanks,
Saurabh jain
(In case you want to reach me, reach my father's number at[protected]

Hi,
The airtel number [protected] (Which i owned 6 months back and no more mine) need to be deactivated right now asap.
I asked you guys to do it the minute i left bangalore but you guys didn’t. What kind of response it this?
And in return i get irritating calls every minute from airtel asking me to pay the bill. Why should i do it? Are you a charitable organization so that i have to donate money?
It’s your responsibility to listen to the customer first and do as they say unless it is against your company policy.
I don’t have any outstanding amount to pay on my number. I have cleared everything and then told you guys to deactivate it.
If you didn’t do it, it’s your headache and not mine.
You guys advertise a lot about airtel and its service but when it comes to the real picture, nothing is right. Is everything a show off?
A company like yours has to provide a valuable and unregrettable service at any cost and that’s your job.
I don’t know whether product matters a lot or not but once product is deployed, service is “the” most important thing for a company to progress.
I need this deactivation to be done immediately.
Thanks for your suggestions, but i don’t want to port this number.

Broadband and landline connection
Ref no.70965124 phone no[protected]
I have taken up the airtel connection for landline and broadband services on 6th june 2016. And after 2 months i have made a request on 2nd august 2016 for shifting in my new address. I have been calling their customer care since 6th august 2016 but no solution or certainty on when will the installation in my new address. I have put a request for many times (Often daily) to make installation immediately. But yesterday some one get connected but not reached me even after several attempts the person did not reach my address till today.

I once again to make this complaint and say that why such poor service is enacted by the firm and they make propaganda for 3g and 4g broad band etc., but simple installation and cabling was not done even after 11 days of my order issued.

Hi,

I have taken corporate sim and more than one week over and still my sim is not activated. I have already handover the application to executive. This is really bad service from airtel, they are very good in advertise but not in service to customer..

I requested the new D2h coonection from airetl yesterday near about 11:00 am but hve not received ny confirmation about the same.yesterday i called the customer care many times they where to reach us by 6:00 in the evening.
But none came to us in our service.
today in the morning again i called the customer care they again gave me the 6:00 pm time. so i would like u all to please do the installation fast as possible.thank u
cust. id:- [protected]
regtrd no. [protected]
alter no. [protected]

My airtel dth ID is [protected]. I request to you please change my base malayalam package to RS 156. and please remove Additional HD channels form my existing plan. my registered mob nos is [protected], but still message is coming form your side that " this mobil is not linked against any airtel digtial TV ID. I request to you please add mobil no to with my airtel dth account. Account Name is JENNY PV.
Thanks

मैंने माह मार्च 2016 में अपने मोबाइल नंबर[protected] को idea से airtel में port करवाया था मैंने सुना था कि airtel का नेटवर्क सबसे बेहतर नेटवर्क है airtel के विज्ञापनों में भी यही दर्शाया गया है कि इसका नेटवर्क पहाड़ों पर भी मिल जाता है लेकिन जब मैंने इसको यूज किया तो मुझे पता चला इससे खराब नेटवर्क तो शायद किसी का भी नहीं है क्योंकि मेरे मोबाइल नंबर[protected] पर तो यह मेरे घर के अंदर भी नहीं मिलता बात करने के लिए भी घर से बाहर या छत पर जाना पड़ता है घर के अंदर हैंडसेट में नो नेटवर्क या इमरजेंसी कॉल ओनली दिखाता है Internet तो और भी खराब है 2g कनेक्शन तो चलता ही नहीं तथा 3g कनेक्शन भी केवल बाहर ही पकड़ता है वह भी रेंग रेंग कर। मैंने इसके लिए कई बार airtel के कस्टमर केयर नंबर 121 एवं वन 198 पर भी शिकायत दर्ज करवाई है लेकिन वहां से भी केवल टेक्निकल प्रॉब्लम बता कर पल्ला झाड़ लिया गया अगर कभी मौसम खराब होता है तो और भी ज्यादा प्रॉब्लम आती है इसलिए मैंने तो इस नंबर में पैसे डलवाने ही बंद कर दिए क्योंकि यह मेरा नंबर सभी लोगों के पास है इसलिए इस नंबर को रखना आवश्यक है लेकिन नेटवर्क के मामले में सबसे खराब airtel कंपनी है और यह प्रॉब्लम केवल एक मेरे साथ ही नहीं है। मैंने मेरे आसपास रहने वाले काफी लोगों से पूछा तो उन्होंने भी यही कहा कि airtel के नेटवर्क में तो यह प्रॉब्लम आ ही रही है हम लोग भी काफी परेशान हैं। मेरा गांव जयपुर शहर से 90 किलोमीटर दिल्ली की तरफ nh8 पर प्रा गपुरा है यहा airtel के टावर भी लगे हुए हैं जो कि मेरे घर से करीबन 500 मीटर की दूरी पर ही है लेकिन फिर भी यह प्रॉब्लम होती है।

Mene [protected] no 1 sal pahle vasai m port kiya tha tab se is number pe 3g ka network nahi aara h 50 baar geleri ja chuka hu har baar 30 mint me chalu ho jahega bol ke bhaga dete h par 3g chalu nahi hota h pr kyo ham bhi airtel k hee costomar h hamre sath aisi faltu sarvice kto plz help me plz call me [protected] to kya mere number pe airtel me 3g act hogi agar nahi kr sakte to m ye sim vodafone m port kr raha hu

I would like to change my registered mobile number. My customer ID is [protected]. My new mobile number is [protected].My old registered number was [protected].

Regards,
Prabu AS