Airtel Complaints & Reviews

Hi iam using Airtel post paid service from past 12 years even after mKing the payment also service is deactivated when I checked with cust care department they are not responding Nd disconnecting the calls even I mailed to Hyderabad nodal officer also he is also not responded properly
Regards,
Sekhar
[protected]

My self sagar chaugule, i was using the airtel mobile no [protected]. This number is registered on my sisters name ms deepika chaugule.
I was continuously getting higher bills than my uses.in april'16ihold its bill n talked with customer care regarding the bill amount that time they ensure me that i will not get such bills in future again. I told them incase i will get such huge amount of bill again i will not pay single penny. & i paid 2000 rs against bill of 1655.97 of march'16.in april again i get the bill of 1988.33 & in may i get the bill of 1973.01 though my rental was of 799rs.in mean time i lost that card in june.
Now i have received the letter from airtel showing my pending bill of 4577 & asking to pay or they take legal action against me. I really want to use that number & want to genuine customer, as i am for the other operators. But its like blackmailing that i have to pay whatever bill they will send. Please help me to sort this out or surely i will be ready to face the legal actions.

Regards,
Sagar chaugule
C/o deepika chaugule

[protected]

Hi this is shankar.ks having prepaid connection no;[protected]. i lost my mobile yesterday therefore i want to request airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

Dear airtel,

As i'm using airtel postpaid simcard [protected] from 5 years from last 20 days i'm not getting the signal inside my home so please do clear my issue as two persons are using airtel in same home it as became a big issues with my employees, so please try resolve this issue. My address is 16-11-16/n/39, west prashant nagar, malakpet, hyderabad - 500036, another number is [protected]

Mera number chori ho gya he please deactivate my number mera number he
[protected]

I am using airtel broadband past 10 months. Airtel broadband not working for the past 30 days.Problem started in july second week.ADSL line not stable.Internet often down.I made around 20 complaints to airtel broadband but no use.15 times executives came from airtel they checked the issue and say issue resolved but issue starts again once they leave my home.They changed wires 5 times, splitter changed 2 times. Finally, Wifi modem also changed but issue not resolved. Useless engineers from airtel.No technical knowledge.Most of the time internet down.Waste of time and money. Airtel gave me discount on rental but how to continue this broadband connection when its not working for most of the hours on any day.

Number - [protected]

Diear sir
May name is akash kumar jaiswal
Incoming out going ditel airtel mobile no. [protected]

I received an unwanted call from no +[protected] @ 11.13 am
And my phone is charged with rs. 8.27 for data charges.
It seems the number is / emanates from airtel
I do not understand how the call is originated and why i am charged,.
Pl revise the charges at once.
Also avoid unnecessary calls from 91-1400 * that comes frequently.

Airtel iptv shutting down operations from 31st Aug making many users in delhi forcefully shift to dth platform. We don't want to continue with airtel dth from iptv and new dth or other iptv cable service will result in major costs. Now if iptv is shut down then we want refund of all initial charges which will be required to be paid to a new vendor of services

Respected sir

My number [protected] & [protected]
I have already complained two times with
Customer care service centre I talked with
Supervisor also name Naik till there no at
Resolution regarding problem weak signal
No mobile network in my area locality
So kindly I request you to please as
Soon as solve my problem I will be very thankful to you
Thanking you
MD Faiyaz uddin

I am using fixed and broadband services provided by you. My phone No is [protected]. As i am shifting from Thane to Pune I am requesting you to discontinue the line or if possible transfer to pune . You are requested to confirm at my registered email id with you.
Please look into the matter urgently as i am shifting immediately to avoid future complications.

I was offered for 1GB at ₹96 on 11/08/16 through message to my number [protected] and at evening I recharged through PAYTM.com but was recharged for only for 500 MB instead of 1GB. I met the same problem with AIRCEL but after complaining it here, within three days I got the balance data. I need the problem to be solved very soon. I need a payback or to be recharged with the balance data.

I am a customer of Airtel number [protected].I was happy to connect with the Airtel 4G network but I do not appreciate the service from the customer care in which I faced a lot of trouble for 20 days.

When the data pack was exhausted, despite of confirming thrice on the first call with the customer care, still it was misguided and informed that there was another technical issue and advised to take help from the nearby Airtel store. As it was checked at the nearby local store, it was advised that the sim needs to be replaced. Even after getting the sim card replaced and being payed for the sim card, the net connection didn't get resolved. Again when we called the customer care, they logged an incorrect request as an outdoor router even after being informed as an indoor router twice. After seven days the technician visited and went back giving an excuse that it's an indoor router issue.

It still didn't get stopped.We again logged a request through a customer care executive explaining overall concern once again in which we assured that it's an indoor router but again it was logged as an outdoor router. I received a call after few days in which became aware that the request was logged as an outdoor router in which the correction was done as an indoor router but the technician again visited but couldn't resolve the issue.

Finally when I connected to Applet officer, it was said that it will take 5-7 days to resolve the issue. Unfortunately after giving the call again the reference number was given and said that again 5-7 days will be taken and even this issue happened thrice and I got 3 reference numbers. Finally I got a call by this team 8 days stating that the data pack is exhausted.

Even after so much of trouble of more than 20 days among 30 days. We have got a huge bill amount even after using the plan the monthly plan of Rs.600/-. It is the worst service I have ever received from any organisation till now.I have each and every evidence as call records and text messages. I was happy to pay the bill if we had received the satisfied response and service but as I am totally disappointed, I want to take a strict action against them.

Kindly suggest us the proper bill so that we can pay it or else I want to proceed further by logging a complaint.

Regards,
Shalini Gupta
[protected]

Dear Airtel

We are requesting you to cancel the connection of[protected]as we are facing lot of problem after taking the connection, clearly i can say that airtel is cheating and earning money, we raised a complaint for 7 to 8 time for extra charge of 500 rupees, I'm asking for reason but i am not getting proper response, executives are openly saying that if you want to disconnect the connection then do it, this is what airtel is all about, thanks for making us to realise about the airtel customer service, we never reference airtel for anyone.

Thank you so much
Naveen kumar
[protected]

Dear Sir,
Sector - 4 Dwarka.
I have been using a Airtel postpaid 3G Sim from last few months .But Its Service was not good and always used to face a Connectivity Problem . finally I went to Airtel outlet to change my 3G sim for better connectivity . The Outlet executive took my 3G sim and gave me 4G sim for better connectivity But after using 4 G Sim, same connectivity problem came.
Again I went to Airtel outlet Located in Sector – 4 Dwarka and told to customer Care executive (i.e. Female executive) and told her abut the same connectivity problem and I returned that 4 G postpaid Sim to Female executive and requested her to block my Airtel postpaid sim on 19 feb 2016. She told me that She had requested for cancellation request.
As I have already submitted by postpaid sim there with the hope that the female executive has raised a request for cancellation of my sim. She also confirmed me that the your sim will get blocked with in 24 hours.
But . instead of doing deactivation of my postpaid sim, that executive used my returned postpaid sim badly .
And I really get shocked when I came to know the bill of amount 14251.76 Rs send to my current working Mob no after three months.
I generally used that sim for internet but that female executive used my sim badly in calling purpose.
I requested lot for the Airtel concerning officer to heed my request and can take legal action towards their female executive. But They all are biased towards their employee.
Its Totally the fraud done by the customer care executive in the outlet . instead of doing deactivation, that executive used my returned postpaid sim badly and made a bill of 14251.46 Rs


Please suggest me in a right way to proceed to get justice for my Problem.

I have duly submitted POI, POA & CAF at BSNL CCN regarding port in request of my mobile no [protected] with porting code AS355533 on 27/07/2016. As per MNP scheduled on 12/08/2016 at 10.10 PM my Airtel SIM card (Old) was deactivated but BSNL SIM card (New) not active till now. I have checked MNP status at http://www.mnpindia.in/know-your-porting-status.aspx, it shows Porting is in process at the Donor Operator (Airtel) end. I think some task is remaining to complete for fulfill MNP process at Airtel end.Its is a harassment from Airtel. So, I request you to kindly look into the matter.

Regards

Himank

This is to bring to your kind notice that I was using an Airtel postpaid connection ([protected]) since July 2015. As there was a handset bundle offer of 1 GB 3G/4G data free for 6 months along with my handset (Samsung galaxy A7) I have availed the same offer by activating the internet pack with my number.

Hence my billing was suppose to be like 199 (basic pack) 250 (internet pack for 1 GB data) + (1GB free data) i.e. Rs.449 plus taxes as applicable.

But unfortunately it never happened like this and on every month I was billed for the free data. The first 6 month the bill came as Rs.699 plus taxes. Every month I need to inform the same to one of the customer care executive, initially they reacted as if I am telling some stories to avoid 1 GB extra charge but on finding the fault they always rectified it and by passing a waiver and assured that from next month it will not reflect on my bill.
Unfortunately which never happened.

As the problem was not resolved within the first 5 months, I decided not to continue it till the end of sixth month and requested to deactivate my internet pack. Eventually, the pack was not active from then but still I was billed every month for 1 GB data pack (booster) where as I was not using any data service. Again I need to get the same rectified every month.

As I have provided this number to my friend circle as well as to my professional level, I was bound to continue the same number and finally decided to convert it into a prepaid one. When I went to my nearest Airtel shop at Jadavpur PS, I was told that I need to pay minimum 300 rupees as there was some unbilled amount. Although the unbilled amount was not suppose to cross more than 200-220 rupees, still I have paid the amount of Rs.300 (SMS received after paying) so that they can process the request.

Finally it got converted to prepaid account and I thought that I don't have to do constant follow up in near future which was now I consider another mistake, because even after all this, as per the bill cycle the bill got generated on 21st July 2016 amounting Rs.478.21p. They treated Rs.300 as an advance amount and deducted the same from the generated bill and forwarded me a SMS of outstanding amount of Rs.178.21 on 29th July 2016 and debited my account on 30th July.

Just for a technical fault on their part I have faced the same problem month on month from past one year.
Kindly let me know how you are going to refund the amount which actually went to your account. If the actual amount you calculate on pro rata basis, it should not go more than 200-210 rupees.

Waiting for your positive reply and looking forward for solution.

Hi,

Just like we have in insurance domain/sector agents making fake/fraud calls and fake/fraud smses on behalf of an established company, now we have in telecom domain/sector too - where agents (including ladies a woman named "Priyanka" ) posing as airtel customer care executive - somehow get information about old/new airtel subscribers looking for broadband connection and try to cheat customers.

First airtel executive rejected my broadband connection request saying it's not available in my area and later after sometime I take their wi-fi connection I get a call from a different (fraud?) agent saying earlier one was a mistake & that my it's available in my area! Is it genuine mistake or should we not smell something fishy?

If mistake - this is misrepresentation of facts/information, lack of coordination among airtel executives (if mistake) as a whole by their staff - all the way from lower levels up to senior most executives (Mittal's listening?)! What are they doing to prevent such frauds, not even an sms has been sent out by them to warn customers.

I got a robo-call & later a call from one Priyanka saying that I had requested broadband connection and upon enquiring further I didn't find her very convincing in her responses to my queries esp regarding which airtel office is she is calling from? who she is from airtel? how did she get my info as well as why she claims airtel executive made feasibility mistake. I already had a connection by now so wanted to know how & why she thinks I needed a connection now - customers pls. beware of such fraud on behalf of airtel.

Hope they set processes in place to help bring trust levels up for sincere customers or else we need to weigh options...don't waste hard earned money and get duped.

Thanks & regards,
A Harressed Customer
Vignesh (pen name)

Airtel marketing people collected money from me after that they told feasibility not available in your area. So, we refund the amount to your bank account through neft within 2 days if you provide the bank details. According to their instructions i am provided my bank details to them but they didn"t refund the amount to me its already one month over from the complaint

Sir,
I had made a recharge transaction for rs.225 for 3g data offer and the same has not been completed from airtel.. My number i. E [protected]..
Transaction no. Ig0cnfbbw3
Amount. Rs. 225