Airtel Complaints & Reviews

Myself manmohan sharma ([protected]) using airtel postpaid connection from last 4 to 5 years of panipat, haryana. Since two last 2 months i started facing problem with my data connectivity so discussed with customer care but permanent solution was provided so i decided to port my no. When i sent the message for portability to 1900, i received a call from customer care with their intention of my retention. The customer executive said the problem will resolved with in four days. So i was happy...

That was just a lolly-pop... Just after 2 days, i started facing new problems. I received so many missed calls from some of anonymous international numbers ([protected],[protected], [protected],[protected], [protected],[protected],[protected], [protected], [protected]). All these numbers were auto-redialed by my cell without my knowledge. The duration were ranging from 15 min to 2 hours...!!!... Then what happens everybody knows the piled up biillls... As soon as i came to know about my high bills i called customer care to check and take action they just said wait till the bill is generated.

After bill generation airtel customer service started calling and harassing me to pay that unduly charged high bill amount. They started mental harassment and torture. I asked them to deactivate my international call facility and block call receiving from international numbers, amazingly they refused and bluntly said to pay the bill otherwise your services will be debarred. All this solved their problem of my retention,... Until and unless i pay the bill my number can't be ported and now there is no action for my problem of data connectivity... The actual problem from where the story started still prevails...!!!

After a lot of heated communication and emails they recommended me to take new sim of airtel with the same number but first i have to pay the bill. Even after discussion with their nodal officer (Jayaprakash singh) there was no solution. I told them that i will pay my bill of all domestic calls, i requested them to check my all the calls, earlier there were no communication from my side to any of these numbers. I told them to check my call and bill history, i never had such a high bill and these numbers in my call history. But there was no response from their side, other than single statement of "pay the bill otherwise your number will be debarred. And they did it now... The fu... Rs.

Their nodal officer always send the same email in reply of my all mail that"your problem is noted, we will investigate and ensure this not happens to other customers in future". But what about me...???... Are we here to get f_c_d up always and you the same statement to all your customers. They did't solved the actual problem but created a new problem for me. Where is transparency as they say with some fukre's in their tv commercial... Everything is for money.

They did't solved my initial problem of data connectivity. First they say wait for bill generation we can't do anything, then they say pay the bill we can't do any thing and now they bedarred my all mobile services and now calling me everyday, causing me mental torture, harassment and threatening of judicial action for not paying the bill. I request if any one of who is reading please guide me for taking legal action against airtel.

I had a conversation with ms peeti (collection department), she promised for the waiver of rs 1200 on 2 nd july, but it is still pending for the [protected]

After a 52 days they still not refund my money. Every time they just said we trying to initiate but after that no solution, if you could do something in this matter then please help me. Otherwise don't make fool peoples like this consumer complaints sites.

There is issue of tower in my village patti, post office dasaut, samastipur, bihar.
The signal strength for voice calling is about 1 or two in outside but when i enter in the house the signal strength becomes zero. So please solve the issue. I have complaint the customer care regarding this but no solution for the signal regarding. Due to this problem i can't use the internet and other services.
mobile no- [protected], [protected]

Hi iam using Airtel post paid service from past 12 years even after mKing the payment also service is deactivated when I checked with cust care department they are not responding Nd disconnecting the calls even I mailed to Hyderabad nodal officer also he is also not responded properly
Regards,
Sekhar
[protected]

My self sagar chaugule, i was using the airtel mobile no [protected]. This number is registered on my sisters name ms deepika chaugule.
I was continuously getting higher bills than my uses.in april'16ihold its bill n talked with customer care regarding the bill amount that time they ensure me that i will not get such bills in future again. I told them incase i will get such huge amount of bill again i will not pay single penny. & i paid 2000 rs against bill of 1655.97 of march'16.in april again i get the bill of 1988.33 & in may i get the bill of 1973.01 though my rental was of 799rs.in mean time i lost that card in june.
Now i have received the letter from airtel showing my pending bill of 4577 & asking to pay or they take legal action against me. I really want to use that number & want to genuine customer, as i am for the other operators. But its like blackmailing that i have to pay whatever bill they will send. Please help me to sort this out or surely i will be ready to face the legal actions.

Regards,
Sagar chaugule
C/o deepika chaugule

[protected]

Hi this is shankar.ks having prepaid connection no;[protected]. i lost my mobile yesterday therefore i want to request airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

Dear airtel,

As i'm using airtel postpaid simcard [protected] from 5 years from last 20 days i'm not getting the signal inside my home so please do clear my issue as two persons are using airtel in same home it as became a big issues with my employees, so please try resolve this issue. My address is 16-11-16/n/39, west prashant nagar, malakpet, hyderabad - 500036, another number is [protected]

Mera number chori ho gya he please deactivate my number mera number he
[protected]

I am using airtel broadband past 10 months. Airtel broadband not working for the past 30 days.Problem started in july second week.ADSL line not stable.Internet often down.I made around 20 complaints to airtel broadband but no use.15 times executives came from airtel they checked the issue and say issue resolved but issue starts again once they leave my home.They changed wires 5 times, splitter changed 2 times. Finally, Wifi modem also changed but issue not resolved. Useless engineers from airtel.No technical knowledge.Most of the time internet down.Waste of time and money. Airtel gave me discount on rental but how to continue this broadband connection when its not working for most of the hours on any day.

Number - [protected]

Diear sir
May name is akash kumar jaiswal
Incoming out going ditel airtel mobile no. [protected]

I received an unwanted call from no +[protected] @ 11.13 am
And my phone is charged with rs. 8.27 for data charges.
It seems the number is / emanates from airtel
I do not understand how the call is originated and why i am charged,.
Pl revise the charges at once.
Also avoid unnecessary calls from 91-1400 * that comes frequently.

Airtel iptv shutting down operations from 31st Aug making many users in delhi forcefully shift to dth platform. We don't want to continue with airtel dth from iptv and new dth or other iptv cable service will result in major costs. Now if iptv is shut down then we want refund of all initial charges which will be required to be paid to a new vendor of services

Respected sir

My number [protected] & [protected]
I have already complained two times with
Customer care service centre I talked with
Supervisor also name Naik till there no at
Resolution regarding problem weak signal
No mobile network in my area locality
So kindly I request you to please as
Soon as solve my problem I will be very thankful to you
Thanking you
MD Faiyaz uddin

I am using fixed and broadband services provided by you. My phone No is [protected]. As i am shifting from Thane to Pune I am requesting you to discontinue the line or if possible transfer to pune . You are requested to confirm at my registered email id with you.
Please look into the matter urgently as i am shifting immediately to avoid future complications.

I was offered for 1GB at ₹96 on 11/08/16 through message to my number [protected] and at evening I recharged through PAYTM.com but was recharged for only for 500 MB instead of 1GB. I met the same problem with AIRCEL but after complaining it here, within three days I got the balance data. I need the problem to be solved very soon. I need a payback or to be recharged with the balance data.

I am a customer of Airtel number [protected].I was happy to connect with the Airtel 4G network but I do not appreciate the service from the customer care in which I faced a lot of trouble for 20 days.

When the data pack was exhausted, despite of confirming thrice on the first call with the customer care, still it was misguided and informed that there was another technical issue and advised to take help from the nearby Airtel store. As it was checked at the nearby local store, it was advised that the sim needs to be replaced. Even after getting the sim card replaced and being payed for the sim card, the net connection didn't get resolved. Again when we called the customer care, they logged an incorrect request as an outdoor router even after being informed as an indoor router twice. After seven days the technician visited and went back giving an excuse that it's an indoor router issue.

It still didn't get stopped.We again logged a request through a customer care executive explaining overall concern once again in which we assured that it's an indoor router but again it was logged as an outdoor router. I received a call after few days in which became aware that the request was logged as an outdoor router in which the correction was done as an indoor router but the technician again visited but couldn't resolve the issue.

Finally when I connected to Applet officer, it was said that it will take 5-7 days to resolve the issue. Unfortunately after giving the call again the reference number was given and said that again 5-7 days will be taken and even this issue happened thrice and I got 3 reference numbers. Finally I got a call by this team 8 days stating that the data pack is exhausted.

Even after so much of trouble of more than 20 days among 30 days. We have got a huge bill amount even after using the plan the monthly plan of Rs.600/-. It is the worst service I have ever received from any organisation till now.I have each and every evidence as call records and text messages. I was happy to pay the bill if we had received the satisfied response and service but as I am totally disappointed, I want to take a strict action against them.

Kindly suggest us the proper bill so that we can pay it or else I want to proceed further by logging a complaint.

Regards,
Shalini Gupta
[protected]

Dear Airtel

We are requesting you to cancel the connection of[protected]as we are facing lot of problem after taking the connection, clearly i can say that airtel is cheating and earning money, we raised a complaint for 7 to 8 time for extra charge of 500 rupees, I'm asking for reason but i am not getting proper response, executives are openly saying that if you want to disconnect the connection then do it, this is what airtel is all about, thanks for making us to realise about the airtel customer service, we never reference airtel for anyone.

Thank you so much
Naveen kumar
[protected]

Dear Sir,
Sector - 4 Dwarka.
I have been using a Airtel postpaid 3G Sim from last few months .But Its Service was not good and always used to face a Connectivity Problem . finally I went to Airtel outlet to change my 3G sim for better connectivity . The Outlet executive took my 3G sim and gave me 4G sim for better connectivity But after using 4 G Sim, same connectivity problem came.
Again I went to Airtel outlet Located in Sector – 4 Dwarka and told to customer Care executive (i.e. Female executive) and told her abut the same connectivity problem and I returned that 4 G postpaid Sim to Female executive and requested her to block my Airtel postpaid sim on 19 feb 2016. She told me that She had requested for cancellation request.
As I have already submitted by postpaid sim there with the hope that the female executive has raised a request for cancellation of my sim. She also confirmed me that the your sim will get blocked with in 24 hours.
But . instead of doing deactivation of my postpaid sim, that executive used my returned postpaid sim badly .
And I really get shocked when I came to know the bill of amount 14251.76 Rs send to my current working Mob no after three months.
I generally used that sim for internet but that female executive used my sim badly in calling purpose.
I requested lot for the Airtel concerning officer to heed my request and can take legal action towards their female executive. But They all are biased towards their employee.
Its Totally the fraud done by the customer care executive in the outlet . instead of doing deactivation, that executive used my returned postpaid sim badly and made a bill of 14251.46 Rs


Please suggest me in a right way to proceed to get justice for my Problem.

I have duly submitted POI, POA & CAF at BSNL CCN regarding port in request of my mobile no [protected] with porting code AS355533 on 27/07/2016. As per MNP scheduled on 12/08/2016 at 10.10 PM my Airtel SIM card (Old) was deactivated but BSNL SIM card (New) not active till now. I have checked MNP status at http://www.mnpindia.in/know-your-porting-status.aspx, it shows Porting is in process at the Donor Operator (Airtel) end. I think some task is remaining to complete for fulfill MNP process at Airtel end.Its is a harassment from Airtel. So, I request you to kindly look into the matter.

Regards

Himank