Airtel Complaints & Reviews

I r. Venkateshwara from chennai have a complaint regarding the big fraud going on in the market regarding mobile tower installation. I am describing the entire story below:

Being a middle class man and being a man who has wish to enhance income, i went through an add in times of india newspaper that airtel mobile tower needs plot/land for mobile towers of good companies like airtel phone. As i also have a plot i thought of applying for this business. So i did it. I called on [protected], number of mobile tower company that i am interested in their project. So they asked me to send my email id and address to know the entire process and i did it. After around 24 hrs rahul kumar singh called me back from no. [protected] saying my plot is suited for their requirements and i had to register with them with this 12, 000 amount for multimedia mobile tower. I registered myself doing so.

Then they asked for these documents id proof, address proof and property paper etc to complete the process i kept on doing the same, then they kept on asking for payments telling me about various norms and taxes, they took almost 15 lacs rupees from me in this entire process in there saving bank account and mostly bank account belong to delhi city and there contact number also.

I have deposited the amount in below accounts:

Rahul kumar singh canara bank branch - madipur, delhi account no.[protected]

And when i asked them for accomplishment they stopped picking my calls on [protected] number and when they used to pick my call they used to use abusive words and used to threaten me saying that you do not know our power we are into this business from long time back and everyone supports us whether its police or anyone else. They tortured me mentally saying such things and i got scared. After that i went to bangalore city police station to complaint against fraud mobile tower company, they fired a fir against them under act, section 420, 120 act, and you know these acts are serious criminal fraud act.

Though police and cbi is still searching these people but what about the adds that are still going on in the leading newspaper.

As per police verification all the companies with these different name are handle by the same single company and which is not registered any where, which you can check online.

Already police has freezed few of there accounts still they have few accounts they are working even after complaint. So i request to innocent peoples please don’t deposit such amount in these frauds account.

I request you to take strict action against such fraud people so that they may not rule on a common person like this and you take a step forward to vanish all such mishappenings that are going on. They gave me there company address after police verification there is no office they are bastard and fraud.

I was using the prepaid airtel number [protected] for last 5 years, currently i am abroad and last two months i have not used it and the number got cancelled, i need it back as soon as possible i have contacted the airtel customer care but they are asking me to apply for duplicate sim.i cannot apply for a duplicate sim since i am not in India.also i was not using the sim fo only 70 days(not 90) but it got cancelled.the number had been used til june4th 2016.I need to activate the number urgently.Please help me out.

[protected] is my airtel number .
here is more problem of airtel network.
call always drop.
cant surf internet.
please help us any how.

I have an airtel wifi connection for the past 20 months, on various occasions i have registered my complain about bad signal, poor speed, lack of connectivity, etc, to no avail as there is a complete lack of response from airtel in addressing customer service. Although the complains are never addressed, the automatic sms from airtel every time confirms that the problem is resolved.

Over the last two weeks there is no airtel wifi signal at all. Numerous complains have been registered by me so far over the past two weeks on the issue, but no representative from airtel has bothered to address the issue. With the exorbitant amount charged by airtel per month (Rs. 1500/- approx), with no service, i will not make payment in view of lack of connectivity for more than half of the month.

I hope airtel will respond to this complain and address it.
Fixed line - [protected]
Broadband[protected]

My no [protected] big problem every 30 min. Auto Activate on some vas services my account deducted 1000 thousand Rupees plz resolve this big problem. Vas detail
1) icandytv
2) gamesclub
3) supermodelclub
4) tinytv
5) biscootstores
6) iplayer

Regards

Aziz shaikh

Dear Sir,
Namaskar.
Mere Mobile me Week Network/No Network ki problem ho rahi hai. jo ki pichhle 1 year se hai. maine kai bar complain ki hai costomer care me aaj tak koi karyawahi nahi hue. Kripya Meri Samasya Ka Samadhan Karne Ki Kripa Kare.
My Airtel Mobile No.
[protected]
Name- Ashwan Kumar Sahu
Dipka, Korba (C.G)

To who so ever it may concern
I was using a number [protected].I was not able to pay the amount because of some reason, as i was not in the town.As soon as i return i received a call that your bill is due, i replied that i will pay it the day itself, but was facing some problem in transaction as the number was inactive.today i.e 11/8/2016 i again receiv9ed a call from airtel call centre regarding payment.I replied them that i will do it within half an hour, but due to server down of indian overseas bank i was not able to do the same.I again got the call and i said that i will make through another bank just hold for a moment.I have finally paid the payment but the staff was so annoying .A PERSON NAME REEMA WAS SHOUTING BADLY AND HER WORDS SHE SPOKE WERE "DUNIYA BHAAR KI PAYMENT HOGYE LAKHO CRORE KI AAPKI NAHI HORAHI, AAP SE HOGI BHI NAHI".she didnt have any sense to talk, keept on her aggression. for evidence kindly check the call recordings. They told that they were calling from rajori garden new delhi office and the number from which they called were +[protected].I need that you take some strict action.I have been using airtel fixedline and prepaid from past 15 years -
[protected]
[protected]
and three more numbers but never faced such kind off problem and if you dont take an action regarding this i will port my connection and even of my family members and friend.My mobile number is [protected] and email address is [protected]@yahoo.com

I want to know what is the standard internet charges applicable national wide. Why there is a sky high pricing. Price should be reduced. 2g 3g packs are like normal people cannot afford these rates. How these people defining these rates. How can they change the rates without informing the users. The message they are communicating in messages and online are different which leads user to loss money.

There is one Airtel staff. He took Rs.500 from me for providing an airtel postpaid connection and gave a new sim to me. Now, its one month and he still could not activate the sim. Now, I told him to return my money and take back his sim, but he is constantly delaying and ignoring my calls.
My name is Samir Pramanik.
My contact number is : [protected]

The name of the airtel staff is Nilesh and his contact no.- [protected].

This is cheating customers in a very bad way.
Airtel being such a reputed organization should not entertain such employees. I expect strict action and refund of my money.

Hi, This is DINU. I have taken one Airtel postpaid mobile connection on 06 AUGUST 2015. The number allotted for me is [protected]. I bought this from AL Airtel Relationship Centre, kadappakaka kollam. The executive told me that the SIM will be activated within 24 hours at any cost. Now today is Thursday 11th august 2016. As of now the SIM is not activated. I have mailed twice and contacted the 121 customer care more than 5 times. The reply I received is that the address verification on my connection is not yet done. It is not my fault. I dont know why this much delay in Airtel for address verification for a single Postpaid connection. postpaid connection . There is no meaningful reply from Customer care also. All fake commitments that customer care is working for 24 X 7. I sent a mail on mnday 8th august. I have not received a reply as of now. Their customer care is not working on Saturday and Sunday. At last I asked them to cancel my connection as it takes too much of time for activation. Atleast for this mail I am not sure the educated Airtel persons will reply or not. I got frustrated too much with the way they treat their customers. One customer care person is saying that address verification will take 7 days. Another person in the next time call is saying that it will take 24 hours. one more person is saying that it will take 72 hours from the time of purchase. There is no uniform reply and finally another person asked me to go and contact the dealer from where I purchased the SIM. This is how the Airtel company is treating their postpaid customers. The number 1 worst customer care experience that I have never had before.

I wanted to install new airtel broadband connection in my house which is in Sabari Serenity apartment Siruseri, chennai. I contacted airtel and in their website, it is mentioned they charge u with 1000₹ as installation fee. I applied online and a parson called me from airtel and said i have to pay 3500₹ as installation charge instead of 1000₹ as mentioned. Why this huge variation from announcing publicly that it is only 1000₹ and you guys actually charging 3500₹? The parsons name was Manish Patel as i found in truecaller. His ph no is +[protected]. Please look into this matter as its not just a small varient.

Airtel got charged 300 rupees for 2G data for 56 seconds. I am unable to know the reason why 100MB data is consumed in 56 seconds of time in 2G network.
We are unable to get good response on the bill that was charged. I am having 3G Pack which is stating in the bill post 300MB data stops for Rs.100. But they have charged Rs.1400 for the data usage.

My Airtell no
[protected] and a/c no is [protected]
I have an outstanding of rs 4022.
I am not using this no at all .I have paid the six months advance of rs 6833 . But I have not used it for a single month. Plz wave the amount due and also transfer the unused data. Plz do so

Hi I had an airtel connection on my name, which got stolen The number is now being used by some one else and he has transfferd the number on his name without any consent from me. I am suprised how airtel had the right to transfer the number without my permission. I am affraid that my number will be misused. I want my number back or want to block it. Please help ASAP

My sim card is running on 3G network.However, i'm finding many issues with mobile data service.It never runs on 3G network.It constantly fluctuates between 3G and 2G networks.Moreover, there are major network issues in the area.I want my problem to be resolved by the company as soon as possible.Call drops in another big issue with the network.I want the network service to be improved in my area.

Hello,

To cut the long story short, i am fed up with airtel. Disappointed to say the least. And also angry after speaking with the customer service executive mr. Manoj (The floor manager, as he introduced himself.)

My name is arpan bhattacharya and my contact number is [protected]. The complaint is regarding my airtel mobile connection. There are 3 issues as mentioned below:

First, i have been charged a bill amount of rs 670 for the month of july 16. For your acknowledgement, i am on 399 combo plan which consists of 600 min local calling and 150 mins std calling.
The usage has gone up the limit as per airtel's record, which i don't agree to for i know my usage.

Second, i am given 1gb of 4g data which is been consumed 100 from 22nd of july to 7th of august as mentioned by the airtel. Which again i don't agree to because i have wifi connection both at home and at work and i generally use my mobile data while traveling. I do not watch videos on my mobile data.

Third, my billing cycle is 23rd to 22nd of every month. For the last month my bill was generated on 23 word of july, i suppose. When i logged in on my airtel account online i get to know that the due date of the bill is 11 august, 2016. And i have not received my bill for the month yet. I have been enrolled for the e-bill by mr. Manoj few moments back.

Apart from these 3 major issues with airtel, my experience has been totally unsatisfactory since i have come onboard with airtel. It's complaint id (Which i am writing to right now) doesn't respond. I have experienced this in the first month of coming onboard already. But i have no option left but to try to make my voice heard to the people at airtel. The customer care executives was very rude and totally not helpful on this.

This is to inform the authorities at airtel that i am not going to pay a single penny to you until my problem is solved and a fair solution is given. I don't earn money for you to take away by frauding.

Your sales people didn't tell me things that i get to know when i asked the customer executive. The charges on local landline and std landline was not communicated while selling the service by your sales team.

Get back to me for further discussion on this at [protected]


Best,

Arpan

I have been using airtel post-paid services for over a year now. However, there are a lot of issues which i am currently facing:
1. The bill amount - i have two sim cards - one vodafone and one airtel. I mostly use the airtel for mails and calls and i use the vodafone for internet browsing and online-streaming and still my airtel bill comes to around 2, 200 per month (Even after taking myplan services) and the vodafone bill comes to a max of 1, 250. I am not sure how there's such a difference.
Suggestion: just like prepaid services, send balance updates to postpaid customers after every call, message and times when the mobile data is switched on or off. That will help us to keep a check on our usage.

2. Internet usage - i have taken a 10gb - 4g plan per month and yet all my data pack is finished within a span of 20-25 days (Not even lasts for a month). However, the vodafone card which has a 4gb plan lasts more than that.

3. Bill/ credit limit - so i get a message from airtel on 9th august to pay my postpaid bill (For 6th july to 5th august) of rs 1, 838.15 by 24th august. That means i have 15 days to pay my bill. However, on the very next day (10th aug), i get a message saying, "usage on your airtel mobile till 9th august is 1843.00 which has exceeded the credit limit of rs 1000.00. Please pay rs 1838 immediately for continued services."
Firstly, this is confusing, if i have timing till 24th august, then why does airtel want me to pay immediately?
Secondly, i was in an important meeting. So i decided to finish the meeting and call customer care and ask.
And it so happened that my meeting was adjourned within a couple of hours and by the time i came out, all my outgoing services and internet connections were terminated? Why, when and what did just happen?
Suggestion: please be very clear in about the billing terms - we pay you more than you actually spend and hence we have all the right in the world to know where my money would go.
And give a couple of days' time at least after your "first-and-last and the one and only warning/blackmail message"; people might be travelling or busy. Disconnecting all services within a couple of hours is just cruel and taking undue advantage.

4. Customer care - the worst thing is that if you want to talk to airtel's customer care executive, you wouldn't get the option in the main menu. You will have to go deep inside and explore all the options. And when you finally get through, the executive will put you on hold and turn up with no explanation. And when the airtel terminates all your services at once (Like the case i had yesterday), it doesn't even allow you to dial there "121" number. How am i supposed to get through and find out what's gone wrong - are you kidding me to expect me to visit a airtel service center which is not even in the vicinity of my office and home.
Suggestion: please have a customer care option in the main menu. It should be a tollfree number. A customer with no balance or terminated outgoing services should also be able to talk to the customer care and understand what and where things are going wrong. After all, airtel is now an "open network".

5. Services - so eventually, i decided to go home and pay my bill and then deal with the customer care once my services are active (Because i am a working woman who socializes and writes blogs and deals with arrogant cranky clients who need immediate replies to their mails). And so i used freecharge and made the payment of rs.1866 at 10:30 pm on 10th aug. It is 11am of 11th august now and my services (Outgoing calls, messages, internet/data pack) are still inactive. I went all the way to their service center in the morning only to find it closed.
Suggestion: please do not say the "payment is successful" until the bills are actually paid. I got a successful payment message from freecharge. But my services are still inactive.

6. Network: even after seeing that my near-by tower strength is good, why do i don't get proper network in an area like andheri? For internet, there are a lot of times when i have to switch the mobile data - on and off, multiple times. This is not a handset problem as i have tested this on iphone, xperia z, samsung grand and moto g2.

As a customer, i demand answers (In fact, airtel's prompt action) to all these issues. The so-called open network needs to open-up and start valuing its customer. Please resolve these problems - which when put together have me thinking about why exactly am i still using airtel services?

Regards,
Sharvari

I have recharges the amt. Of rs.125 & 185 for the top-up but the same amt. Credited in net a/c, i dont have the net facility in my mobile, i am regularly making the top-up for call purpose. I already talk to costumer care & as well as appellte. [protected]@in. Airtel.Com on dated 10.06.2016 & 21.06.2016, but both are not agree to transfer the same amt.In call purpose, how the net account is credited with out the customer knowledge, customer making the top-up for call purpose.
Please help me.

Durga pundalikrao gaikwad
[protected] &

For contact. Mo. No. [protected]

I am Airtel Broadband customer from Aundh Pune area. I have logged in 2 tickets with airtel for frequent disconnection of broadband. I loose connection every 5 -10 mins. However, the issue is not resolved yet. Every time i call, i get same response that cable is damaged but company is not replacing the cable due to municipal permission. Airtel has to fix the issue. I don't have broadband connectivity and not getting service for the bills I am paying.

Dear sir my mob no is [protected] i want 2 know my sms and call details of last 7days incoming and outgoing calls and sms details i need because i have an urjency about that so i hope u will provide me details as i requested as early as possible pls send me the details on my email id my email id is below
[protected]@gmail.Com pls do it fast its an request to you