Airtel Complaints & Reviews

I purchased 4gb data on 12th august7pm on my mobile[protected]
Surprisingly today by 11 am 2.7gb used or charged by your company for using 3 hrs of videos.

Normally with MTS it will not be more than 300 me data where as your company is over charged me. Kindly check and refund the data.

Thank you
Vasan
[protected]@gmail.com

This is regarding the pathetic service provided by airtel to their customer, I have Airtel IPTV connection on the name Ravi kumar Shukla
Since IPTV services are fading from 31st august we are trying to convert it to DTH since 21 july, :-

1- We are not provided with any tracking id /SR number they say tracking ids are for complaints only not for conversion
2- The customer care executive divert the call to a person who does know anything and ask for order id and bla bla which we are not provided with, this is going in circles
3- There is simply no coordination with team no idea whats happening
4- We Receive call yesterday and they said they will be sending a person for the IPTV to DTH conversion today that is on 13-august, the guy called from [protected], and his phone is going switched off now
Kindly improve your services to retain the customers and resolve the issue asap

I have done a recharge of rs.395/- after seeing the benefit of 2 GB 3g internet data as per airtel mobile app.
but i got only1 GB net balance and 2gb night data which i don't require and didnt ask for .
why are you doing something other than what you have said
i have not recharged for any night pack n all.
As per my recharge and what you have said in your mobile app, i need my benefit of 2 gb 3g net data.

Hello,

I have been using my Airtel Number for Past twelve Years and Airtel Deactivated it without any notice saying that its inactive even though I was using it regularly saying that it is inactive. I would like to have the same number back, as i have many dependencies using that number.

This is totally unfair from Airtel, as its deactivating long standing customers.

Regards
Chandra

I made a recharge on my airtel cellphone connection on 12.8.2012 in new delhi. Soon thereafter i received two sms messages from airtel informing me that i have been charged & debited for rs 35 & rs 35 for subscribing automatically to megmawia & hot chillies on cell connection [protected], without any request from me & without prior notice that such charge will be made & i was also informed that my credit balance was reduced from rs 1000 to rs 930 provided after the above two debit claims.

Please arrange for a refund of this charge of rs 70 wrongly debited to my account on airtel cellphone connection [protected].

Sir,
i had taken new connection of 4G dongle on No. [protected] on 25 mar 2016, since day 1 my data is eaten up in just matter of few minutes. many time i called up in customer care but they don't have reply other than saying that our system shows that i had consumed my data. I want know how it is possible 2GB data is consumed in 10 min?
again they don't send my bill by post neither on mail, no complaints had been registered as customer care executive engaged me in talking and nonsense reply till the time call automatically disconnected else they disconnect the call.
this is very poor service AIRTEL. their license to be cancelled and they should be penalised for this type of activity.

I am airtel prepaid user and my no. Is [protected] i downloaded my airtel app and in which i found that using jackpot offer i will get 3g night pack data by installing any one of the game and i downloaded 3 games sultan teenpatti and death racing yesterday and went through jack pot offer i downloaded apps from wynk games also and they are giving information that i[censored] download any game through jackpot offer like sultan teen patti and etc than you will get 500 mb data and i[censored] download 3 games from wynk games than you will get woo mb data night pack but after doing all these things yet i haven't got any data so if your company is not fullfilling their promise than why you are saying like this i felt like cheated my whole family is using airtel but if airtel is doing this kind o[censored]nfair with their customer than we have no option other than portability and join other operator who doesn't cheating their own customers so if you can fix this problem than it's ok but if you don't solve our problems than we have nothing to say except choosing other operator.

I got message from airtel that on 4g sim they are providing 1gb 4g data so I requested a 4g sim from their site but after activating the sim and receiving the data, 4g wasn't working . When I asked customer service why can't I use 4g data then he said it was a promotional offer so I can't use 4g and If I have to use 4g then I have to make another 4g recharge .That offer was deceptive and fake. I want a solution asap

To convert my 4g wifi-hotspot postpaid to prepaid, i spent half a day and filled request, submitted id proofs and photo (For photo, i dont know why the bloody is required, i searched for photo shop 1 hour again with my little boy) and got receipt. He told to call 59059 for activation once my friend (Reference) received confirmation call. He should have verified my alternate number properly.

I could not activate my dongle, as airtel showroom guy entered his no.[protected] as my alternate no, though i filled the form with my proper alternate no. I already escalated 3 times.3 times same reply that i should go to showroom to change my alternate number. I cant go to showroom again with kids.

They dont care though i explained everything and warned them i could file a case.

Airtel showroom: bangalore electronic city konappa agrahara
They are just making people to suffer when people degrades the plan.

I had applied for Airtel Broadband connection but due to non-feasibility of the service near my area, airtel initiated refund. Now, its almost been a month and I have not received the refund yet.

I am using airtel postpaid number from past 6-7 months and initially the bill was calculated correct. But from past two months they are showing some unknown charges in my bill amount and saying that it was because of technical issues. My bill generation date is 9th and i received 977 as my bill amount. Whereas I am using myplan of 399 rs and was having unbilled amount as 99 and roaming services of 95 rs in July month. The bill should not be more than 700 including taxes.
I am tracking my usage through myairtel app.

In June billing also they activated some services and charged me extra and after so many calls with customer care they said it was due to some technical glitch.

When I call customer care that why they are having so many issues with billing then they have one answer that billing is automated, but if you ask them about why there are extra charges and break down the calculation they do not have any answers.

The only I was using airtel was because of network coverage but they are having so many problems with the billing and customer care.

Reference my :
A. Dongle no.[protected]
B. Mobile no. [protected]

Despite several complaints to appellate of airtel. No improvement.

Issues faced :
A. Frequent disconnections
B. Horrible speed despite 3g package.
C. Frequent call drop
D. While using dongle, each time a connection takes place, a new popup window of airtel opens and i do not know how much mb gets downloaded because of their webpage opening. The moment i start on my working page there is a disconnection.

With the automatic reconnection ticked, reconnection starts and again your new windows of their website gets opened and another few mb's get downloaded.

Foe each connection few mb's gets eaten away by airtel.

This goes on and on and their website eats away all my data.

Kindly take up with relevant authorities above appellate, for immediate action.

Regards

Anadi
Lucknow

Date of incident: 9th August' 2016

I was repeatedly being called on my cellphone for last 2 months by Airtel executives to port my number from Vodafone to Airtel citing many benefits and an exclusive plan of rs. 399. The nature of my job requires internet connection 24/7. So keeping in mind Airtel's regular ads on 4G and network ppromise, I finally decided to port on 30th July. My number was successfully ported on 8th August' 16.

But since then the experience of joining Airtel has been disgusting to say the least. List of complaints are as below:

1) The pack I was promised was never activated on my phone and instead a pack which has no internet pack was activated.
2) Despite my repeated calling the customer care my issue has not been resolved. "An executive asked me to give the name and number of the executive who called me initially on my phone 15 days back".
3) Though i shared all the details of the plan they still cant activate the pack.
4) I have been without internet for last 4 days, but Airtel has done nothing about it.
5) When I raised a complaint No: 70787505 on Airtel, they told me it will take minimum 3 DAYS to change the pack on my phone.
6) And today when i again asked the executive has no information on when the pack will be activated. And when I asked him to share his senior's email ID and contact number he kept down the phone and vanished.
7) Apart from all this frustration there are regular call drops
8) regular no data coverage and messages that you missed a call, despite me being in a 4G network area!!!

Porting to Airtel has been the worst decision that I have taken ever. Sorry Vodafone, you are the best.

Myself is arun kumar with airtel digital tv id number [protected]. My digital connection has stopped (Error code-14) on 24/07/16 at 15:00 hrs. I called to customer care and enquire about the issue, they informed that someone has called from [protected] (Caller name:-mr. Manish) and he requested to upgrade my stb box and same has been done from airtel end. I was shocked that i did not have given such request still you stopped my connection due to your end mistake.

Then i asked airtel customer care person to register my complaint for the same. 1st complaint was registered at 24/07/16 at 15:57 hrs. Complaint id:[protected]. There are lots of other complaint numbers also provided which is given in the last.

After the complaint, on 26/07/16, mr. Jitu engineer (Mob-[protected]) visited at my site to confirm the issue. After investigation he declared that my stb box will change as it has been swapped with another card.In this scenario, i have not done any call for such changes and never requested for the same but still i am torturing by your team for their end mistake. Infect, above mentioned number ([protected]) is not belong to me and my other family person. Even this process of change setting of someone is quite dangers as i also can request you to change setting for other user by my mobile number.

At last, i would request you to revise your mistake and continue my service with any further delay. Also, for god sake, please improve your customer support process to change the setting of someone stb box so that other user not becomes the victim for the same kind mistake.

Other complaint numbers:-

1.[protected]

2.[protected]

3.[protected]

4.[protected]

5.[protected]

6.[protected]

7.[protected]

8.[protected]

9.[protected]

Best regards,

Arun kumar mob:-[protected]

Card no:[protected]

Stb id:-[protected]

I've recharged with unlimited data plans with 56 days of validity. But after 2.5GB usage the data lasted. I couldn't able to access further though it was a unlimited plan. And I also seen the balance deductions from my main balance account. I've complained about this issue on AirTel official complaint portal. But I neither get any reply nor assistance.

Dear sir
I had registered for hoisting an airtel tower. Your executive
Came for survey and successfully done the survey and told it is a good location and there are no airtel tower nearby. I will get a response within 15 days. But it's nearly 2 months and i didn't get any call from you.
Please look into the matter and do the needful.
Thanks
With regards
Dhruv sharma
[protected]
[protected]

We applied for fixed line wifi service in mea apartment a-719 sector 62, noida on 20th july, they took the form, address proof and money on the next day.
But its been 20 days and we have been complaining the company as well as the distributor on daily basis, but we haven't received any positive response from that side, hence we decided to refund our money, but again its 4 days and we have not received the money.

Date of applying: 22 july'16
Account number [protected].
Name : nidhi
Caf form no:4696382

Hi,

This airtel fraud story starts on july 25 monday. 08:30 in the morning i called airtel customer care around 08:30 in the morning and booked a broadband connection at neeladri road, electronic city phase 1 bangalore.. The lady agent who picked my call promised me that they will come to my house on the same day to provide me internet. I took leave on that day and waited for airtel the entire day. Nothing happened, so evening i decided to call back. Then they picked the call and told they will come next day. Finally some guy from airtel came on wednesday 27 july and took 1000 rs from me as advance, also my id proof and photo. After that same thing, nothing happened. So i called them back on friday 29th july evening and
An agent called pavan kumar (Customer care interaction id:[protected] picked the call and he told me that they dont have feasibility to provide internet in this area.

I was shocked and asked him, whether airtel itself were not aware about there feasibility. Then he started giving me hundreds of excuses. I told him clearly that, i am worried because someone from your end will misuse my documents. Then he promised me to send all the docs and my money before august 25. I asked him to make it fast. But he told it is his company's procedure. Okay, i am ready to wait anyway as the money is mine and i worked so hard to earn it also. I informed him to please courier my docs, photo and my money to my address asap.

As airtel betrayed me with false promises, i took some other broadband connection on 31 july 2011. I informed airtel via email ([protected]@in. Airtel.Com, appellate. [protected]@in. Airtel.Com) to cancel my order on same date. And from very next day i started asking airtel via email for an update on my cancellation request and money, docs refund. And then someone called and asked me to provide my bank statement for neft transfer. I have downloaded my online bank statement and sent the statement to airtel via their online portal, email as well as whatsapp message. After that same story they were asking me to send the scanned copy again after 2 days. Again i sent it. After that no updates from airtel as usual. So i started asking for updates.

Finally airtel came back with an email on august 07 sunday and i got two calls from airtel (Different agents) as well. Both of them told me that they initiated the cancellation process and asked me to wait for 72 hrs. (I informed both of them, whatever the update is please inform me via email as i wont prefer to pick call when i am at office, they told they will update the feedback). And as per the agreed conversation, i waited till august 10, wednesday and nothing happened as expected. So i wrote a mail asking for an update. Someone called again and started telling me same stories. Then i told them that i will wait till friday, 12th august.

Again someone from airtel called me on august 11 morning (Actually two times in the morning different agents called me) and told that they have initiated cheque for me. (I informed both of them as well to please update my feedback that i wont prefer call between 09:00am and 08:00pm as it will affect my job, please do email me). Again coming to the point, i told them that i have written lot of emails (With bank statement) as well as messaged all the requested docs for refund in given whatsapp number as advised by airtel before. Also i informed her that, i had spoken 3-4 times with the customer care executives who called me regarding this.In all the conversations whatever it is whatsapp message or email or over phone, i have clearly mentioned that i need only neft transfer. Because as i am working, i don't have time to make a travel to the bank and change their cheque. So i requested them to please transfer neft of rs 1000 and confirm it in this mail by end of the day today.

And again on same day, august 11 evening an agent called sneha (Interaction id :[protected] called me (Remember, i have informed airtel atleast 4 times that i dont prefer calls between 09:00am and 08:00pm. Still they called me). Back to the story, she told me that they are yet to cancel my broadband request and will take another 3 working days. I wondered about the service level airtel is providing, but she is not at all bothered. She is also telling same stories like all the other agents. None of the airtel appellette agents are not even listening what their customers are requesting. They will just do entirely opposite to what we have advised.

Yesterday evening i had written a mail again to both of that email id's. I have written my concern again.

As i told on august 11, morning two different airtel guys called and told, your refund was initiated over cheque. And i got a message also. When i wrote a mail to airtel guys stating that i want neft only, an agent called sneha called me and told you are yet to cancel the request. Even i dont know what is the status of my cancellation request. If i ask for an update, airtel will call every 3-4 days and will ask me to wait. Same story is getting repeated from the first day. Even we dont prefer call and ask them to update this in the complaint, again they will call and trouble us. It is like for 1, 000 rs they are troubling me like hell. I have to do a follow up on each day for last 2-3 weeks which worth more than 10, 000 rs atleast. I mean they keep me doing rs 10, 000 work for 1, 000 rs.

The most funnier thing is that even airtel guys don't know what is happening. 3 people called me on same day and all three were telling different stories. If this is the case, how do we believe airtel.? How do we find our money to be safe with airtel? I suspect airtel doing this to all their poor (Common man) customers. We work hard to earn a penny, service providers like airtel just sit there and loot our money as well. And when we ask about the status these people will give hundreds of excuses and stories. Pathetic service ever. Even airtel customer care applette manager/head is worst because he himself doesn't know what is happening with his team. If we ask for higher level escalation email id, airtel guys wont provide that as well.

I also wonder what a troublesome service airtel and its customer care guys are providing to their customers. How many times a customer need to repeat the same thing again and again.?? And at the end, these will do just opposite to what we have advised. I deeply regret now, for the moment i have decided to go with airtel broadband. I didn't got the service and now i have to follow up 100 times to get my money back. I suspect whether airtel is purposely doing this to fellow customers for looting their money. This is the pathetic and worst service i have ever got in my entire life. I am 28 years old now and till the date no other service providers troubled me to this extend. Worst ever...

So i request all fellow mates, to think 1000 times before you take a decision on airtel broadband.


-jaison

Hi sir
Please deactivated my no.[protected] because my card missing, by me So please sir

I am totally dissatisfied by airtel service.my incoming call facility and sms service is not working without any reason from last 15 days cause of this my online bank transaction is pending. i already loddge a complaint but airtel take no any action on it. cause of this i am in big trouble but airtel is behaving like a stranger. my airtel postpaid number is [protected], my alternate contact number is [protected]. complaint numbers provided by airtel[protected], PO[protected].