Company first called me personally on my alternate number took details from me then side by side they were updating on this consumer site too on this issue and further they mailed me solution within 2-3 days from
[email protected] that I can again get my fresh sim for same number by submitting documents at airtel store. I submitted and they told me that it will get activated within 48hrs. Although it took more than 48hours to get activate approx 4-5days but finally got activated and am happy I got my old number activated back. Thank You Consumer forum For providing this platforma and thank you Airtel and its whole team for reactivating my sim
Regards
Charan Ahuja
I would like to thank Airtel Team for positive reaponse.
I would like to inform that as advised I have submitted the fresh documents and I have been given fresh SIM for the same number and been told that SIM will be activated within 48 hours but till now the sim has not been activated and its more than 48hours. Ondialing the number it says outside coverage area and on calling Airtel Customer care the representatives are unable to fetch information on the said number as the same is not active. Please advise
Regards
Charan