Airtel Complaints & Reviews

I have an airtel broadband connection. My modem damaged due to lightning, I registered a complaint regarding this to airtel. Was I responsible for lightning? So who should be responsible for this. There is no accountability. They told me that they don't replace modem damaged due to lightning. I'll be surrendering the connection.
My registered email id is Akash.[protected]@gmail.com

It has been more than 4-5 months that we are facing connectivity issues at our residences. We have to struggle with taking the calls.Even if call gets
connected it gets dropped.

21 BLOCK, OLD RAJINDER NAGAR, NEW DELHI are facing hell lot of problems with connectivity.There are no signals inside our houses.Have complaint 121 a number of times, but each time there is a new excuse or we are asked to change our sims.

In May we got call from Airtel Representatives that within 1month new towers will be installed as there are no towers in our area. For few days signals were little better but now again the problem stands as it is.

Airtel is coming up with nonsense advertisements on towers etc. but cant even resolve petty issues which are troubling customers to such an extend.

Do airtel people think we are fools sitting out here ? I think we should
drag them to court . This is a sort of harassment to the customers and
leaves us frustrated daily.

So much name ...so many customers and pathetic services. AIRTEL SHOULD TAKE THIS UP SERIOUSLY.

I used airtel app to recharge my number for an internet pack.
In best offers on my number on application it showd "102rs 1gb 3g 28 days"
But when i recharged this scheme i just got the data with 2 days validity.

After speaking to customer care about the problem they were not ready to accept that i actually saw the scheme with 28days validity, i also have the screenshot of the details but still they were not ready to accept the thing.


Kindly help me in resolving the problem as soon as possible.

I have. received. a message for. 264 rupees 1.5gb data.but when I met Airtel outlet the fellow. told for 298 rupees I can get extra 1.5 gb during night 12 to 7.So I recharged through net banking.but I got only 1gb data only.Then only i knew. that the package is only 265 rupees only.Because of my extra 3 rupees. I lost 0.5 gb data and night 1gb usage data.I would like to express my problem. I tried 121 and 198 help line there is no route to customer care. So please help to solve my problem. Thanking. You [protected]

It is hereby stated as under:-
1-That i had requested for a new connection of Airtel connection.
2-that their executive was approaching me from last 2-3 months for new connection and under the influence of that person he stated me to disconnect my old connection of Connect Company and then under his influence i disconnected my old connection
3- that after that he taken all required documents for new connection from me.
4- that afterward i got approval of my new connection with order number[protected] with A/c Number [protected] dated 26/07/2016
5- that after 1-2 days i got a call that new connection will not be given due to technical error
6- that then i contacted that Airtel executive named as Amit Kumar on mobile No [protected] for the reason, he talk to me in very ill manners then i told him to behave properly then he started abusing me in a very filthy language in punjabi that ( aapki shakal achi na hone ki wajah se connection nahi laga)..
Is that the way to talk to a customer
Kindly strict action me taken immediately against him..

I took the post paid connection against this no and last week I cleared all the dues in the account to convert the mobile to pre paid and got confirmation over phone from your office that no more amount is required to be paid . I was supposed to visit any of your outlet to get a separate sim for prepaid connection . Next day I visited your Sarita Vihar outlet opposite L Pocket where from I took the mobile connection, but the lady sitting over there informed me that since the cooncetion is created from her Id the change of mobile from postpaid to prepaid is not possible before 90 days .

Today I visited your Connaught Place M Block Office for the change of my mobile but the lady sitting at the Counter ( RITIKA) told me to deposit Rs.140.00 being the amount due against the phone . I was very upset to hear this but I deposited this amount because I wanted to maintain relationship with you . But do you have any policy to charge your customers when entire amount is paid off before due date and the request was made after payment for change of the mobile no from postpaid to prepaid .

I strongly protest against your style or working and request you to activate my prepaid connection and refund in my account the charges wrongly and unlawfully recovered .

Thanks with a hoe to get any early reply.

Suhas Basu
K 376 Sarita Vihar, New Delhi 110076

I have requested two landline connection. I have submitted my documents and paid amount RS[protected] for each) on 08th July 2016. Still I did not get the proper response from any one. If i am trying to contact the given local number no one is there to pick the call.

The person name is Sarathkumar([protected])
He provided an office number[protected] there also no one to pick the call

I am using a post paid connection of Airtel.
And service provider has updated me regarding the call charges of Airtel 2 Airtel is 0.20p per minute but they are charging to me 0.30p per minute.

After logged the more then 50 complaints in - 121 CUSTOMER CARE- NODEL TEAM- APPELLATE TEAM, no resolution I found from their side and I am following from Feb'2016. And Now I am E-mailing them but they are also not replying also, they are ignoring my mails continuously.

And already the 0.20p is mentioned in my bill plan and every months bills. But they are not accepting own faults.
Now I am writing to you pls. do the needful.


ABHISHEK SINGH
M: [protected]

I have applied for landline and broadband on 27.7.16 and today is 3.8.16. Its more then a week i am waiting for the connection and they are not responding to my call. Airtel employees are totally mannerless because sometimes when they pick my call they say take your money back and take another connection. They dont know how to behave with customers.

Very very bad signals. We con't work with these signals. We have very important works. Please solve this problem as soon as possible. Other wise we can move to best service . we tired to contact customer care, but there is no reponse from them. Even we cant access the contacts . and also can please provide customer care num also who reacts immidiatly.

I got message from airtel that we can carry forward our data if we recharge before the due date. I was having 5.7 gb of data in my data dongle which i accumulated for few months. I was recharging for same amount every time since there were no offers.
On jun 18 i saw a deal where i can recharge for rs.58/- which gives me data of data 85 mb and validity 1 month. Since i had data of 5.7 gb and based on the communication from airtel, i recharged for rs.58/-. But what happened was really shocking. All my data was reset to zero and no data for me to recharge next time or create ticket. Literally i was robbed all my data and i dnt have data for creating ticket.
Later when i created ticket (Bal|ref[protected], the conversation went for 1.5 months. Initially, they called me told sorry for this inconvenience and told they are working. I enquired whether i was wrong, they told whatever you did was right, we are working with relevant team to fix this. Many mails, i sent many mails till appellate asking for updates. But answer was we are working.
One fine day i got a mail mentioning that the amount recharged was less than the previous balance so as per process we took all your data. We cannot do anything. I asked them show me the process where its mentioned in website, but no reply from them. When i sent mail, immediately i get a call... We are working, thanks for your patience.
Its not about having and advertising as open network. You should behave like one. 1.5 months... What is the turn around time...? No balance, no validity night twelve o clock connection cut, why not same speed in giving back what belongs to customer. Airtel don't know what professional behavior means. Frustrated with them...
My airtel dongle:[protected]

My airtel broadband internet connectivity is not working from 19-july-2016. I had raised a ticket on 20-july-2016 about the same, my complaint reference number is 70492104. I waited till 28-july-2-16 and the issue not solved. Aitel executive came to my place on 20 & 21 july and they couldn't solve the issue. After this no one came to my place to solve the issue.
I had raised a concern with nodal officer bengaluru on 29-july-2016, but after this also no one came to my place to solve the issue. They only raised a new complaint numbered 70971750 for show, but the issue is not solved.In between i do get mails/calls from airtel saying they gonna fix it in next 1-2 days. But for last 15 days i am not able to access internet. Also, airtel is not telling me what is the actual issue, why this is taking time and how long this is going to take. Also, why can't they arrange an alternate for me for the time being?
I think 15 days (Half a month) is too long for an issue to be solved.
I am raising the issue in forum, so that people do know that airtel do not care about customer complains. No one should ever use airtel, thinking that it is an india company. Actually airtel is not providing quality service to its customers.

We relocated from one place to another and requested for relocation. After wasting 1 month they said relocation is not possible, hence we had to request for cancellation of connection. Then we raised new connection request for the new address, even after 1 month it is not yet installed. Every time i call up customer care, i get same answer, it will be resolved in 2 days and everytime i get sms providing new reference number.
Pathetic service.

Hi sir,

I have been using this sim card-[protected] for more than 2 years. Now i am in abroad. I can not able to re-activate this card as the card is expired due to non usage or less balance. Normally, i use to recharge this sim card once in every two months. Please be requested to activate this card as soon as possible. Please note that when i call to this number its ringing but no one is attending the call.

Thanks & regards,
Navin
[protected]

Dear sir/madam,

This is to inform you that i have port my number from idea to airtel.. Number is [protected]
Today i got a call from mobile no. +91 [protected]... When i have asked the name of that lady who had called, she did not tell her name and saying we are not allowed to disclose the name... But i am calling from deactivation department from airtel.. Stating that my number will be deactivate due to non payment of bill.. This is very surprising that how bill comes immediate after port and although i have cleared the idea bill also.. This is confirmation from ms. Menu mobile number [protected]. Although the portability happened very late.. Also i have asked from ms. Menu if there is any bill pending from idea, she told me that the bill will raise from airtel if there is any pending amount.
This is very surprising that neither i have received the idea bill nor i have received a reminder call.. Today suddenly i got a call today morning from the above number. (+91 [protected]) saying that they will give me 2 hour time to clear the bill otherwise number will be blocked for three month and in future i will not be able to take a services.
The important is that my mobile number [protected] is active from delhi circle and that lady told me that my number is not from delhi.. So if you will clear the bill in another 2 hr your services will be barred..
1. Would like to know that if my bill is not clear then how my portability done.
2. As per called from airtel they have mentioned that my number is not from delhi circle.. Is that i have submitted the documents to the authorized person of airtel..
3. I have not received any call any reminder from the idea to clear the bill as i have clear the last bill and i the same has handover to airtel representative.

Would request you to kindly look in to the matter..

Waiting for your reply.
@ the same will be posting in social media.

I lost my sim 20 dys ago so i went to airtel store and got a duplicate sim.
My problem is that i can't send or receive message and no other ussd working except *123#, *123*10#.
Whenever i try to send message it reply with check operator services and whe i dial any ussd it gives ab error message
Error_message (538). Please try after some time.
No.- [protected]
Please help me

My dear airtel folks,

Hi,

I have recently moved (mnp) my number xxxxxxx711 from vodafone postpaid to airtel post paid.

(public domain so not mentioning my full number, you can get it from any of the complaints i raised or can reach my mail)

Porting was completed @ 2-aug-2016 00:00 am. i lost my vodafone signal as expected and replaced the new airtel sim and call 59059 for tele verification around 3:00 pm on 2-aug-2016.

They told me if will be done in an half an hour, but till now my number did not get activated.

When i try to call any number even 121 or 59050, its saying me your request under process.

I called your customer care from an alternative number and spoke with three people for more than an hour (it cost me my time and balance) and no one given me proper status. at final they concluded tele verification not done.

1. i am unable to call 59059 again. its saying request under perocess and not connecting to them.
2. tried to call [protected] from an alternative numer as suggested by your representative, they are saying the only way u can complete verification is by calling 59059.


Have escalated this issue, got two ticket numbers.
1. sr3669852
2. 70641289


Finally i need an information about when and how my number will get activated?
It's almost 1.5 days my number got disconnected. no one is able to provide this simple information to me.


And the best part is when i tried to write a mail to ap nodal level escalation it bounced back saying below. shame on you guys, even not maintaining the escalation procedure properly what trust users will have on you.

"appellate. [protected]@in. airtel.com
The recipient's mailbox is full and can't accept messages now. please try resending this message later, or contact the recipient directly.
The following organization rejected your message: cpunexchotzp15. airtel. itm.

Name of the city/district: ashok vihar, delhi
Nature of complaint: service disruption
Docket number:[protected]th july 2016),[protected]th july, 2016)

I'm getting no coverage since 27th july at my home address. your open network claims voice quality as "excellent" and data quality as "good" but the fact remains that i'm getting no coverage. earlier i was getting network but not sure what happened since 27th july it says no signal on all the mobile phones.
I have faced huge losses because of this issue on personal and professional front. i tried contacting on customer care and as per them they cannot do anything and the issue will take 3-6 months to get resolved.in this era, if any one says to bear with network problem for 3-6 months without network and keep paying the bills then i'm sure it is a fraud company with no professionalism and looting customers on the name of service when there is none. also the claims made on social media about open network are totally false as i have proof for the same.
I contacted via social media and till date no one has cared to contact me to let me know about the updates.
I contacted nodal office on 2nd aug-2016 and the response was same i. e. to wait for 3-6 months. i'm not sure you have any capable staff to handle customers or who has common sense before saying such things.

Also i fail to understand that why suddenly network went to nil without any changes or who made the changes to this particular network area.

I demand immediate action on this issue as a customer who is paying his bills and feeding incapable staff for having fun on my money. airtel cannot deny service to customer as a legal right unless it is a government directive or withdrawal of services.
If network is not restored on my home address then i will move to consumer court as i have enough proof of your false claims and false commitments.

As a formal process this is my communication and hence i have full rights to move to consumer court if services are not restored to my satisfaction as soon as possible.

Mails sent to appellate. [protected]@in. airtel.com failed as the recipient mailbox was full.

Thanks for nothing.

Respected airtel management
Ir, i got lot of wrong calls and missed calls to my airtel number please send me the incoming and outgoing calls list of my number for the last april 2016 to 02/august 2016 please send me the calls list of my number to my mail id as early as possible my prepaid account number is [protected]
My email id is: [protected]@gmail.Com
Thanking you sir
Your sincerely
V. Sahaya sebastin raja

Dear sir,

I been am ardent airtell customer, and been using airtel network on phone, 3g

Dongle, airtel dth, airtell wi-fi broadband.

I am facing problem from last 20 days regarding connectivity, as within 50 m in my

House i get 2g connectivity on my phone and on photon.

Previously my network connectivity was going absolutely fine but last 20-25 days

Internet connectivity on phone and photon has gone for a toss. I have even

Contacted your customer care thrice but they have not given me any solution.

And all my official work from home has come to halt because of connectivity issue.

Request you to pls intervene and solve my problem at the earliest.