Airtel Complaints & Reviews

As per Airtel internal policy, they have decided to discontinue IPTV services. For the same SMS is sent by Airtel to all the user who were using the IPTV Service ( I was one on them).

As per the alternative plan, they promised to give Broadband and DTH ( as free to start).

Since approx last one month I am following up to get the required things done but no success. I have already talked to 20 odd service desk agents, people from L2, L3 and also sent good number of mails to all concern teams. Still no success.

Every time they are coming back with standard response that your issue will be resolved in next 48 Hrs but after 48 Hr when I again try to check the status they redirect to different team.

Sometime they say your number was not reachable whereas they have alternative number as well. But, whenever they want to call for last month pending payment they are able to connect in one go.

I have long mail chain with promise to complete the things but all promises done during last day were false.

The level of dis-comfort is very high, as I am on loss and going through lot such bad experience, so I dont want to close this without letting other know about Airtel Service.

I had requested to port my postpaid mobile number from Vodafone to Airtel on[protected] with request no.[protected] and paid Rs 300/- towards activation charges. However this couldn't be processed later but the sales guy didn't return the activation charges yet.

Its not about 300/- but the trust Airtel loosing. I have almost spent more than 300/- chasing these following mobile numbers to refund the amount.

1. +91 [protected]
versatileit.[protected]@airtel.com
2. +91 [protected]

It is almost 3 months now, I think this portal will help. I would never ever go for Airtel and neither would suggest any one atleast for AIRTEL POSTPAID connection.


Regards
Rajesh
PH [protected]

I recharged for Rs.100 through airtel online Money debited but not recharged
Money debited but not recharged mobile number [protected] on 25/07/2106 . Message will come Money is deducted from my bank account but, no balance is seen when checked.. Plz do the needful or refund the money as soon as possible.And call to Airtel customer care he suggest me to wait for 3rd august your money will credit to your bank account.. but on 29th july i change my prepaid no. to postpaid because i have to go to jammu as there is prepaid no. is not working. today when i call to airtel customer care for that he behave very rudely and says that firstly you have to come to preapid then we will working for the same. and he said you have to wait for some days for amount credited to bank account and after that you have to convert prepaid to postpaid.. such a bad reply from his side and in last he said what u wanna you can but we will not help for the same..

Thanks
[protected]@gmail.com

Hi,
Today I have done recharge on wrong number [protected] through net banking. I have email my query to [protected]@in.airtel.com. Please find the solution for that. My transaction details are
Transaction ID[protected]
Amount (Rs.) - 186.0
Please revert me on my number [protected].
Also you can reach me through email amit.[protected]@yahoo.com
I apologize for giving extra efforts but i have mistakenly done that and also i have post a query to airtel email.
Thanks
Amit.

Serial number of the card:[protected] the coupon card had overscratched and some digits are missing.kindly send me the coupon code to my mail id: [protected]@gmail.com
please resolve my request as soon as possible.Top-up card 30 rs of airtel it has been overscratched and cannot be identified.please send me the scratch code number by referring the above serial number that i have mentioned below and mail it to my id: [protected]@gmail.com

I lost my Airtel Prepaid SIM. This sim Mobile Number is [protected]. i am going to Airtel Prepaid Distributor in Gupteshwar Road, Dausa. Distributor take Rs. 75 Rupees for New sim against lost sim [protected]. I told that sim rate in market is not more then Rs.50/- rupees. but those are not agree to less then Rs.75 rupees. and misbehavior with me...
Then after i told that matter Airtel Prepaid TM and ZSM. Those also told me that sim rate 70-80 Rupees.
so please take action against this Airtel Prepaid Distributor and TM and also ZSM.

Applied for connection on June 4.
Did not received any call fot more than 8-9 days.
And suddenly received a call stating that there are feasibility issues in my location.

Then for the Rs 1000 that I paid for installation, they told me they received only 500. Till today I have been following up for the same and every time a different person calls and asks me for same details.

Submitted cancelled cheque and account number as requested along with proof that I have paid Rs 1000 and not 500 over Airtel's appellate email, online as suggested by one of the person from whom I received calls from Airtel and then a person came to my home to collect another copy of it by hand as well.

Still waiting for this refund. One should actually charge interest rates if you plan on returning it this late or in my case, its sort of never.

2 months are more than enough to process a simple refund process and Airtel being called as an open network, with such a experience I would say there is nothing at all that is transparent in it. Just false promises with dates before which I will receive a refund.

My Fixedline Account No. [protected] that does not even exist. So I can't even connect to the manager whose number they have provided to me.

Installation (Order No.[protected]
reference number is[protected]June 13)
reference number is[protected]June 26)
reference number is[protected]July 19)
reference number is[protected]July 28)

and still following up getting different reference number after every few days, but refund.


Doesn't even deserve 1 rating with such sort of experience.

My no is [protected] and from 4 jul 16 I not got bundle offer and I contact to nodal officer airtel and not getting my issue resolved.
I email many times but issue escalated to department and then finishes . I also wrote to appellate authority but does not happen it is request to see it on priority basis.

Plz see to it sir so that I can be thankful to you plz do it fast

Sir my sim card stole by a thief so i want deactivate my sim card thats my sim no. [protected] and proff votter id mrs. shakuntla singh

Hi I had already contacted with your customer executive support for the deactivation of my postpaid Sim card but they said me to migrate instead of closing the Sim card, so I agreed with that as they confirmed me saying they will do it by themselves and I need not do anything to migrate and even I won't get any bills as well if i won't use the Sim, so I took off the sim from the device and kept it apart but still I got a mail after a month stating the outstanding bill is so and so, and each time I call up the customer care, I get the different answer's from them and some are not ready to listen my query as they only want me to clear the outstanding bill, so now I want the airtel people to have a cross check with the conversations made by me and the customer care executive to solve the issue

I was using the Airtel's corporate mobile sim service from Indian Railways under the plan RA-25 as i m an ACCI/Rajdhani/Shatabdi head quarter New Delhi but now from 4 or 5 months at least, my bill plans was converted in to my plan services so the bill was overdue, i complaint many times about this to the tele callers or some executives of airtel but no any solution in fact my mobile services are interrupted by Airtel.

I enquired for Airtel broadband feasibility in my Area on 29th July 2016 for which I was informed that feasibility is there and they will send executive to collect documents. I have provided the requested documents on the same day itself along with Rs. 1000 cash as Installation charges.

I have received an SMS confirmation on 31st July 2016 that "Documents Received against Fixedline account no [protected] installation order No. 86453666. It will be processed in 3 working days.". Application Form CAP number TNPC859949.

I have not received any update on this until Today and when I checked with customer care they are informing feasibility is not available in my location and my amount will be refunded in form of check after 20 working days.

This is not acceptable as I went ahead with processing only after receiving confirmation that feasibility is there.

I have recharged with ₹199 unlimited pack. Company's service number *123*10# not working properly so i can't details of pack usses. Pack validity end on 3 Aug but company not inform me. I i use 6mb internet than company charge 49 rupees in main account without any alert. I want refund.

This is with my respect to my repetitive follow-up of the issue I am facing with my 4G connection [protected] at New Thippasandra, Bangalore. After having raised several complaints and tickets with Airtel in the last one, the speed for 4G for me continues to be pathetic. The network engineer visited my house and said there is a problem with the tower in my area - this has was 10 days back. I am not sure what Airtel is doing inspite of being aware that there is an issue. Absolutely disappointed by the service.

Respected sir,
I have done recharge on 03.08.16 evening at 6.18 PM from my mobile number main account for the Airtel 3G service via their Airtel portal. The option showed for 1Gand 30 days validity. But after deduction of amount the scheme given to me is rate cutter that too for 3 days validity. I have contacted customer care and made complaint but the response from them was ithat I have done wrong and they don't have such offer. Who gave the permission to have rate cutter offer 3 days that too for 3 days for the big amount of Rs. 249/- They are looting public money like this. Customer care is so poor and care less. They don't worry about launching complaint in TRAI ALSO. SO kindly take appropriate action against aiirte and help me to get my pmt. Sir everyday they loot my money at least 5 to 10 rupees by way of connectiwg cross calls and silent calls. Pls pls take severe action against Airtel for giving advertisements to induce people by the false offers. Kindly do me the needful.
Regards.
Martin Rex. Mobile no. [protected]

I ordered a lease line from Airtel in Ludhiana and was given the relationship number 1711945. The internet lease line has been put in a month ago. The net has not worked and I have not been provided any paperwork. I wish to disconnect the connection but I am unable to do so as no one is willing to take calls.

I have called the relationship manager and the moment he hears my names he pretends that he cannot hear my name and then the number becomes switched off. This has happened with various numbers that I tried calling him from.

Please grant me immediate action.

I have an airtel broadband connection. My modem damaged due to lightning, I registered a complaint regarding this to airtel. Was I responsible for lightning? So who should be responsible for this. There is no accountability. They told me that they don't replace modem damaged due to lightning. I'll be surrendering the connection.
My registered email id is Akash.[protected]@gmail.com

It has been more than 4-5 months that we are facing connectivity issues at our residences. We have to struggle with taking the calls.Even if call gets
connected it gets dropped.

21 BLOCK, OLD RAJINDER NAGAR, NEW DELHI are facing hell lot of problems with connectivity.There are no signals inside our houses.Have complaint 121 a number of times, but each time there is a new excuse or we are asked to change our sims.

In May we got call from Airtel Representatives that within 1month new towers will be installed as there are no towers in our area. For few days signals were little better but now again the problem stands as it is.

Airtel is coming up with nonsense advertisements on towers etc. but cant even resolve petty issues which are troubling customers to such an extend.

Do airtel people think we are fools sitting out here ? I think we should
drag them to court . This is a sort of harassment to the customers and
leaves us frustrated daily.

So much name ...so many customers and pathetic services. AIRTEL SHOULD TAKE THIS UP SERIOUSLY.

I used airtel app to recharge my number for an internet pack.
In best offers on my number on application it showd "102rs 1gb 3g 28 days"
But when i recharged this scheme i just got the data with 2 days validity.

After speaking to customer care about the problem they were not ready to accept that i actually saw the scheme with 28days validity, i also have the screenshot of the details but still they were not ready to accept the thing.


Kindly help me in resolving the problem as soon as possible.

I have. received. a message for. 264 rupees 1.5gb data.but when I met Airtel outlet the fellow. told for 298 rupees I can get extra 1.5 gb during night 12 to 7.So I recharged through net banking.but I got only 1gb data only.Then only i knew. that the package is only 265 rupees only.Because of my extra 3 rupees. I lost 0.5 gb data and night 1gb usage data.I would like to express my problem. I tried 121 and 198 help line there is no route to customer care. So please help to solve my problem. Thanking. You [protected]