Airtel Complaints & Reviews

I booked a New Postpaid DEL/DSL services on[protected] and an amount of Rs.1000/- paid for Installation and activation of above services. On[protected] broadband service was installed and activated. But despite their promise to deliver phone instrument and its installation neither the instrument was delivered nor the same is installed.As such I am being deprived of the said service though my monthly charges include unlimited calls on fixedline/mobile of any network.This is violation of their promised service.

Hello

Is there anyone who can be of any help to me?

Since a long time I am requesting through email so that the issue can be solved but very sad to say that no one from Airtel has taken the courtesy to help me.

The network issue is still not solved and the post paid connections charges are increased without informing me. Also additional charges for the cug connections are charged which were never informed to me.

And today suddenly Airtel has stopped outgoing facility of my number.

The only reason I have ketp the bills unpaid is that I first want my issues to be solved and then I will pay the bill on the same day.

I have all the emails as a record and I will easily present it as proof if needed in consumer forum.

Kind Regards
Samir Goswami
[protected]

I donot know if submitting my complaint will be noticed by anyone but yet I am hoping of some help. I have been facing issues with the internet since almost 4 days and so is my friend . We travel from Mira road till malad west and we have had issues in these 4 days of no signal for the internet for which I managed to call up the customer service the advisor had no manners and infact was asking me to perform settings which I did before hand, when I asked for a manager he kept me on hold for 10 minutes without even asking me or apologizing for the long hold and he put me through to a manager who himself was rude and infact suggested I could take my phone to the gallery when I tested the Sim in a galaxy note 3 a htc desire 310 as well as Nokia 1020 and has the same issues but he didn't care. I am expecting some help for this to be fixed along with a compensation on both my numbers as well as some action taken against the advisor and the manager who took the call as on 25th of August, 2016 @ 8 pm for my mobile [protected] & [protected] Ref.no.is CGPSC[protected] because they've sent messages claiming they have resolved the query when i have had nothing but problems with the internet

I have a corporate mobile post paid plan with airtel. I do not receive ebills, everytime i have to call up airtel and ask for a bill. I only receive a sms stating my amount and due date. Despite of my repeated complains i do not receive monthly bills.
It is my right to recive bills and not just pay them blindly.
And if i delay hoping to recive the bill and then pay i will be penalized.

I purchased airtel iptv along with broadband and landline connection for my parents when it was launched, i was sold a costly iptv setbox and subscription few years back stating that its a futuristic technology, the services wasn't up to the mark though and i stuck to it as i had paid them a lot for stb & don't want to lose out on my initial charges. Now suddenly airtel decided to close iptv and forcing me to go for dth which comes with only basic manual paid recording option unlike iptv. I feel cheated because what they offering is not at all equivalent to iptv.

I expect nothing less then hd recorder or money back with penalties.

Details - landline no. - [protected]
Email - Akash.[protected]@outlook.com

Note: I live in Australia, case officer please share your number on my email & I would call you to discuss the issue.

I recharged amount rs.143 =1.5gb for 3days on 24/08/2016 internet."previously i checked data services dialling *121*11#.
Followed by press 0 then press 8. After displayed press 1 for 142 = 565 mb /14d.
Press 2 for 143=1.5 gb /3d." then called customer care and asked about rs143= 1.5gb scheme attend by ms. Joncy rani customer care staff. I get the information that was cash back positive. That mean she said yes you can get the cash back for the scheme rs143=1.5gb/3d. Next day (25.08.2016) i was used approximately 1gb at nearly 04:45 am to 05:15 am. But i can not get cash pack for using 1 gb 3g data. I called again to the customer about 50 percent cash for using 1 gb 3g data. First attend by customer care officer selvakumar. He transfer the call to his senior officer rajesh. Mr. Rajesh said you can not get cash pack for this scheme. He said this is hot offer. I asked how it is hot offer?
He (Rajesh) said it is not a ordinary pack. Then i asked how can i know about this scheme dialling *121*11#. And 121*11#.
Followed by press 0 then press 8. After displayed press 1 for 142 = 565 mb /14d.
Press 2 for 143=1.5 gb /3d. He said again we can not give cash pack. And again i called customer care attend by mr. Ruban. He transfer the call to senior officer la. Kavitha. She also tell same. That mean can not give cash pack. Here my request is give 50 percent cash pack for using 1gb 3g data. And here after mention the 50 percent cash schemes in dialling *121*11# 121*11#.
Followed by press 0 then press 8. After displayed press 1 for 142 = 565 mb /14d.
Press 2 for 143=1.5 gb /3d. By each every airtel customer. Take immidiate action against fake cash pack schemes in aircel and above mentioned customer care staffs.

Even after complaining to you technician, there is no response from hin. He neither picks up his cell phone. The problem is the wire is damaged and due to tha the link to the modem drops frequently. If the problem remains the same and the wire remains unchanged i am not going to pay the bill for this month and you can kindly take off your internet connection if your technician doeesnt have time.

I moinuddin farooque a customer of your service residing at nehru nagar belgaum karnataka feels ashemed to informe you about the service provided at your service center. The guy named mujassam was not available at his desk because he was busy chit chatting in the rest room. Really disappointed with the service and he even showed neglegance to the needed service saying "kal aao sir". He repeated this for atleast 3 times.
I am seriouslly disappointed by your service and i will make it sure i dont avail your service ever again in the future.
I hope you take very severe action about the misguidance and the casual behaviour of you men.
Thanking you
Your service user
Mobile number: [protected], bill date: 25-jul-2016, airtel account: [protected]

I have the plan of 299 on my mobile no. [protected] but Airtel added unwanted charges in bill amount which i have not requested. some bill i paid but when i checked that why my bill is coming to high then i found, unwanted amount added in the bill and sent many mail to send me report of last 6 month charges and recalculate the bill so i will pay the bill amount.but i have not received any update till now and stooped the services.

i have mentioned in the mail that i will not pay bill amount whenever i will not get the recalculated bill.

please let me know where is my fault.

and Yesterday Airtel stopped the calling service of my another no. [protected] due to this i was in trouble. i was on the way and unfortunately my car was stooped then i tried to calling some one but my [protected] outgoing was stopped. i faced too trouble due to this.

i paid all bill of [protected] no, even then stopped the outgoing.

I want to know why Airtel not providing the details which i requested, why added the unwanted charges in my [protected] bill amount and why stopped the outgoing suddenly on my no. [protected].

Thanks
Devendra Gupta

My Mobile number [protected] ported from Tata Docomo to Airtel.

when i approached Airtel Store they confirmed Initial offers for Ported customers as call from Airtel to Airtel will be charged 10 paise per minute and from Airtel to other network will be charged as 30 Paise per minute.

As my number should be ported out be 16.8.2016 because of mismatch in SIM card provided to me with their records Airtel activated my sim by 19.8.2016 only.

When i asked nodal team Miss.Ezhil confirmed me that since i suffered for 3 days without number she told she will check with store manager for providing me compensation but after that she didn't called me even. Today i called nodal team again Miss.Fathima answered that there will not be any compensation. But i said why Miss.Ezhil didnt called back and inform me she is simply saying IM EXTREMELY SORRY.

Now two of the Airtel teams has cheated me in two days

1. First from store they promised to provide Rate cutter for 90days from the date of activation that didnt happened.

2.For the Suffer without my number 16.8.2016 to 19.8.2016 Miss.Ezhil told that they can provide some compensation she didn't even called me back again

Why the Airtel people simply cheating people starting from Store to Nodal office always providing false information ??

At least can i get the correct answer now!!!

I have bought a Sim from an Airtel store from vijay nagar on 22 and august n I was assured that mysim will be activated within 48 hours, I waited whole day on 23rd for a guy who was supposed to come for address verification but no one turned up and today I received from an executive called ram Kumar that he country not locate my address and so he can cancel my request of new connection.. This is the lamest attitude and most irresponsible behavior that can ever be expected from a service provider ...especially when I stay in one of the key location s of new Delhi that is Delhi university hostel called meghdoot girls hostel...I hope my mail is given due consideration and my problem is resolved at the earliest .

I was using airtel mobile no [protected] and felt that airtel charging Excess amount then my usage and PORTED to reliance net work.

and i surprised with receipt of bill for Rs 2331.16 for 10 days and written complaint mails to Airtel . After continuous mails and followup they agreed
that they are wrongly charged and revised the bill amount to Rs 691.46.

And now airtel asking to pay Rs 691.46 without providing bill for Rs 691.46.

i am asking bill for getting reimbursement from my company.
yMy company wants bill because ma claim TDS for service Tax .
without bill i am not getting Reimbursement .

I am also feels without getting bill how i am suppose to pay bill

Please help me.

I am getting regulary mails and call from airtel which spoiling my valuable time and making me mental stress

I am attaching few mails for your references

Regards
Naresh
Mb [protected]

23/8/16
customer id [protected]
ph no. [protected]
rashid parvez
hav been using airtel since 1st of this month...
i was informed that my plan will be postpaid of rs666..and i ll get 1 gb data usage...i make aroung 5 to 6 short calls per day..and very less internet usage..
yesterday i got an sms stating my bill has exceeded d credit limit i.e 1000, and my bill is 1200...i hav been getting similar messages since 10 days now..and in every sms the amount changes..1st it was 1200 den after 2 days it was 1500..den it came down to 1100 and now its back to 1500...hws dis possible.. furthermore on visiting one of the airtel outlets regarding the DEACTIVATION of my sim 2day..i was informed i hav to pay 2500 for reactivation...am speechless at their behaviour...dats really silly...

I am gopi manjunath my no is [protected] i have requested a mobile portability online seeing the fake advertisement telling fastest network and open network on last month july and i got an call with the representative telling the plan which i am using with vodafone will be provided and he collected all id proof and information required and after two days after login the file he said the plan details which is more controversy to my current plan and i told to not port. After one month later i got call from airtel representative again and promised for same plan i am using in the vodafone will be given on airtel and collected the port no. Within 3 days without intimation vodafone is disconnected and while inserting the airtel sim there were no out going, incoming, sms and data, i called customer more than 30 times they say give time to resolve the issue for past 5 days. From past 5 days i stuck like anything no fund transfer, tickets, login all lacked due sms sent to my no is not received due to network issue. Kindly take action and provide me service or revert back to vodafone

Dear sir /mam,
Pls note that my airtel payment receipt no[protected]Date 11.08.2016) customer name null but it is wrong customer name is dipu enterprise
Payment account number is [protected]
Total number of sheet attachment here so pls checked the number agent's payment
And open the number as per commitment durgapur city center store, so please open the number because i am allready business hamper amount (Four lakh rupees) two month no payment because this problem is youre sim network latching 350 number is gprs rental amount 350 total loss amount with service tax 488000/- as per youre service regarding gprs connection.1st time sim activation to till date 40 number is not working and another 40 number is one month working so pls help us... This problem already know that each and avery strap to manager. Airtel durgapur citycenter store.
O pls open the line urgent basis

Regarding
Dipankar chakraborty
Dipu enterprise
[protected]
[protected]

It is to inform you that i had deposited the necessary documents related porting of my airtel no. [protected] from delhi ncr to up west (From airtel to airtel) on 11.08.2016. I received a sms that porting of number completed on 19.08.2016 at 23:30 hrs. Accordingly my old sim has been de-activated on 20.08.2016 at 11:00 hrs. From your side.

I had continuously following your customer care representative and the person with whom i have deposited the documents for activation of new sim but sorry to say the no body has given me any satisfactory reply.

Till date i. E. On 22.08.2016 at 10:30 am, no network is coming on my new airtel sim where as your customer care representative was telling that within 4 hours of de-activation of old sim, new sim starts working.

I found that the services provided by airtel as far as porting of number is concerned very poor. You have not provided network on my new sim even after 5 days have been passed after de-activation of old sim. No updates is available from airtel side.

Kindly look into the matter.

S. K. Bhargava


Alternate no. [protected]

I have submitted my documents & advance amount of rs. 5970/- to the sales person named kamal pandey (Mob[protected] while taking the airtel's home wifi service on 2nd july 2016 for the initial plan of 10 gb data at rs 995 /month. On 9th july i called customer care to change my plan to 30 gb which is rs. 1995/ month as 10 gb was not suffice my need.
Everything was going good, till i receive my first bill dated 24th july 2016 of rs. 7783/- i called the customer care to adjust the advance amount paid by me at the time of taking the installation & the balance rs. 1813 will be paid by me. But to my surprise neither did i receive the revised bill, rather their credit collection team started chasing me to pay the full amount. Then i made the payment of balance amount rs. 1800/- deducting advance & i wrote mail to airtel's customer care mail id on july 28, 2016 stating my concern, to which they asked me the proof of payment. I submitted all the desired details but to vain all thing, nothing happened. I called numerous time prior to disconnection of my service to adjust the advance amount against outstanding but nothing happened. Over 15 mails were exchanged between me & airtel customer care starting from date 28 july to 19th aug, even i escalated the matter to nodal officer. Then i received call from ms. Simmi singh[protected] on dated 19th aug that issue is being taken care & will be solved by 22nd aug.in between these my service was disconnected on 18th aug, even i requested while issue is being taken care in back ground, that time pls resume my service. But it is neither heard by your so called customer care neither my issue is resolved till date while writing this complain.

If this is the approach of airtel towards customer, even if fault is from their end as my advance amount is not posted in system even after providing all supportive documents & they are disconnecting the costumers service since last 6 days & also please note here that in this disconnection period they will charge full amount to customer even i have not used their service & will force to pay in full.

This is a total daylight robbery as they are coming with excuses after excuses that this will be solved with in 72 hours so on. Mean while by not providing wifi service they will charge full rental after month end.

Dear airtel - if your team do read the consumer complaints on this site please try to resolve as soonest & give me a call with deadline by when? Or else i will be forced to move to consumer court.

Regards
Abinash nanda
[protected]

Dear sir,

Now a days i found out that airtel gprs service is harassing me by frequently time out my net connexion in my airtel prepaid no., [protected]... Even the data rate is not satisfactory when surfing a site. Connection keep alive is interfered by the company to my aforesaid number. Currently i am enjoying 3gb prepaid 3g with 347 inr.

Kindly help as soon as possible to get rid of the problem. Thanks

I have done online recharge for airtel data card, Money got debited from my account and i got a unsuccessful recharge receipt,

Transaction Id :[protected]
Mobile num : +91-[protected]

Dear sir/madam,
I khalid shaikh owned airtel no. [protected].
I had requested to convert my no fr9m postpaid to prepaid on 16 july 16.
I made my full balance payment.
I have beeb issued prepaid sim card from airtel gallery santacruz by executive mr pawan.
I am following airtel gallery people from last 1 month.
My prepaid simcard not yet started.
Sim not registered errors appears all the time.

This is first time in my life i had bad experience with airtel from last 12 years relation with airtel with different numbers.

Please do the needfull as earliest as possible as you are my last hope.

Thank you
Regards
Khalid shaikh
[protected]