Airtel Complaints & Reviews

Hi,

I applied for a new broadband connection of airtel on 15/08/2016. The next day (16/08/2016) one person came to collect the required documents and activation charges (1000). The same person informed me that the installation will be done till 18/06/2016 or 19/06/2016. Even i got a message from airtel saying that documents and activation charges are received and with in 3 working days means till 19/06/2016. But no one came for installation till friday, so i raised a complaint on 20/06/2016 with reference no[protected] and i was told that the installation will be done till 22/06/2016. But till today (22.06/2016) i didn't receive any information from airtel, then again i called service center and i was told that now it will take around one more week for installation. Please rectify this issue as soon as possible.
I am using airtel postpaid from more than 5 years and i never faced any kind of problem with airtel. But this kind of behaviour is not ethical at all. Being a biggest service provider of cellular network and broadband provider this kind of response doesn't suit your reputation.
This is the first time i felt the service provided by airtel in this case is totally pathetic.

[protected] its a Kolkata prepaid no. Since few days..the rate cut charge has increased too much though we're connecting with airtel to airtel local calls .
This is absolutely not expected from airtel service.. I would like to say that please clarify this problem as fast as possible and further it should not repeat. Eagerly waiting for fast response.
Regards...

Dear service team,

Hi, this is mr. Ram desurkar from belgaum having airtel prepaid connection no. 0091-[protected]. I lost my mobile today morning, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Shashikumar e g - bellary - karnataka state

I never expected that i would ever write to you because i loved my airtel experience till 17th aug 2016. I had requested to relocate my airtel landline connection to my new residence which is within 4 kms radius on the 13th aug 2016. Reference no: 71629074 this get horrifying after that.

I get a call from patil on the 17th saying a person called santosh would visit my residence to fix the line.

In that excitement i call santosh to know by when he would visit my residence, then he says that there is some issue due to which he may not fix it today. But he would do it by tomorrow.

I called up patil, told him that santosh won't be coming today. Then he got it on conference n clarified. Agreement was to come the next day and fix the connection.

18th aug: during my busy schedule at office, i think about the connection as i require internet connection all the time at home. Called patil again in the evening, that guy gets violent on call and responds very rudely saying that please wait. When i told him that we had agreed that the visit would happen today and i would get the connection.

He responds saying it's not his fault and blames charan who is supposed to be santosh's manager. I called charan to know the reason for the delay. He answers and didn't speak, while i could hear patil shouting about my issue that i raised. Now charan disconnects my call and does not pick up even after multiple tries.

Called patil on 19th to check the status, he rudely responded asking why did i call him? I responded saying i want the connection to be given today.

His final response shocks me! He told, the lines cannot be given as there is no port available and i'll cancel your request.

I would say that he took things personally which i didn't like.

Hello,

My name is sanket gour, my mobile no: [protected].

I have port this number from vodafone to airtel. And now porting process also completed. My vodafone sim stop showing network.

But yet i have not received new airtel sim from your side.! Airtel executive also not receiving call and not help out properly. So now what can i do??

My number is totally stop. Now i think is my mistake i have port in airtel..!!

Alternate contact me on : [protected]

Due to a technical issue, Airtel deducted twice the amount of bill payment I made for the month of June. Consequently, I received negative bill amounts to be paid in the month of July and August. They reached back to me explaining the issue and gave me 24 hours to make the remainder. When I asked to provide a bill with the due amount they send me an incorrect copy of the June bill. Unless I receive the correct bill with due amount, I stated that I won't make the payment. They barred the "in-coming" calls the next day. It is highly inconvenient that customers willing to pay their dues are being treated unfairly and made to suffer because of technical issues at Airtel. I have made the payment to get the services re-installed but this needs to be looked into seriously,

Thanks,
Animesh Jain
Gachibowli, Hyderabad

Please put a tower for a village which i have given below. Our village name is hijjinahalli, mageri post, sakaleshpura taluk, hassan district, 573123..in this village, our people are not able to get proper network.. So please install atleast this network.. It helps them a lot.. Even one proper network is not there. So i am requesting you to install a network there.

Thank you

Hi,

It is bring to your notice that, I already paid my outstanding bill amount
after porting (from Delhi Airtel to Mumbai Airtel), for your reference bill
paid confirmation mail & last month credit card statement attached.

I request you to please waive off the outstanding amount from my current bill
asap and call me immediate basis on [protected].

Note:- If paid amount is not waived off from my current bill immediate basis
otherwise I will go to the consumer court for such kind of harassment facing
since one month. I already made the couple of regarding this.

My mo no-[protected]
Airtel superstore got activated three times and debited my rs 35x3.
Subserv_celebrity rs 5x10.
Total=155
I contacted the airtel customer care. They r telling that its a value added service that i hav activated.
They told that it activates if we touch any link in d internet, but in my case, the service was activated when i did not even touch the internet the complete day.
I have no idea how airtel can activate such service without proper authentication? Pl deduct above charges in my bill period july-aug 2016

Hi,

I have been using my number +91 [protected] from last 6+ years, i'm in abroad since 13/01/2016, i have recharged my number a day before i flew away from india, and i have found that number was not working from few last months, i have requested airtel executive about the status of number today, they just informed that they have deactivated my number on[protected] due to no usage and also they have mentioned beyond 90 days of no usage they would deduct rs.20 from the balance for service extension of 30 days, in this case it has been 3 months till now they should have deducted 20*3 = 60rs as i have recharged my number rs 500 earlier, i dont think my account balance ran out of money. Executive informed me that there were no account balance left before the deactivation and just informed he cannot assist me in this case as the number has been recycled already, i'm really unhappy with the customer service of airtel and this is not the way company like airtel should treat consumer who are using their service for 6 years. Please kindly help me in getting my number activated again.

I got a call from customer care executive at around 1;30 pm today. Customer care executive said very quickly that, company is offering hellotune for free of charge, for that i need to press 5 two times. Then i cut the call. She called me again and same way misleaded me, and repeated the same. According to the customer care executive's direction i pressed 5 for two times. At evening i came to know my balance has been deducted. I contacted the customer care at 121, waited again at my own expense but could not reach to concerned department.
I want my balance back. I have stopped the hello tune service this evening. Why i am cheated like this? How to get back my balance. Please check the recorded conversation between me and the executive. Please let me know how will i get justice?

Dear sir,

This is complaint no.4 and problem is same is it

Complaint no.[protected]. — 71077768 — 71172912

And by call 121 — of five times...

I m facing. Problem regarding your airtel connection is not working. Till i get your connection

And i will receive bill amount of rs.490 but i am not using. Your service properly. Connection activation date is 29/06/2016
But your connection is working till 02/07/2016 but not working

And 03/07/2016 to 22/07/2016 is gone connection is death... I completed your both channels by call, e mailing and complete your representatives also... But my problems. Is not to be solved by you. And your company.

I am take your plan rs. 699 99 -10 gb

Plz solve my problem

Hi,

Pfa the screenshot below. It's been more than two months since i cancelled my broadband and fixed line connection for airtel. The last date i had used my airtel broadband was on june 14, 2016. I received 3 calls after making the cancellation request. I mentioned that i am switching to a better isp provider and also moving to a different location. The customer care folks kept annoying me and compelled me to continue with the same connection. Nevertheless i strictly warned them to stop the nuisance and they ended up by saying that my connection cancellation request was immediately accepted and was effective since the same day. I. E. June 14, 2016. The screenshot is to show that the last airtel bill i had to pay for the month of june was rs 890.67 and i have already made the payment in airtel.

During august 12, even after cancellation i received a sms notification and an email to my registered number and mail id ([protected] and sreeram.[protected]@gmail.com) to pay the outstanding bill of rs 1781 for the month of july. I immediately called to the customer care to intimate this. The person wasn't aware of my cancellation request and asked me to narrate all the incidents that happened again for his verification. I also was annoyed by the customer care person who called in return by quoting the same outstanding dues and also insisted to use airtel broadband for my new address and i again had to warn the person strictly. I have already done that and today i have received a call [protected] to make the outstanding payment. Why is your network so annoying and irresponsible? All i wanted was nothing but a waiver as i have no faults from my side. I tried reaching out the customer care number again to register another complaint about the same but there was some problem in between the automated voice... Why do you people keep annoying again?

I again request you people to waiver the connection that got cancelled on june 14, 2014 and stop annoying me with such messages.

Regards,
Sreeram a v

Recharged for 375 + 100 on 21st august and subscribed to my plan 99 with telugu topup max hd topup and maa hd topup and two days they deactivated everything and no refund also. I never saw such crap services than airtel. Acc no [protected]

Airtel,

For last 3 month, there was big disturbance in broadband and here is summary

1. may month [ 2 complaints: (6th may to 8th may) and (22 may to 28 may)]
2. june month [ 1 complaints: (14th june to 19th june) ]
3. july month [ 5 complaints: (1st to 6th) and (6th to 21st) and (21st to 23rd) and (23rd to 26th) and (26th to 2nd august) ]

I have requested on 2nd august for disconnection of service.

No i am getting a call for 3 month pending bill payment. on what basis they have calculated this bill. and why should i pay bill for these worst service from may to aug 2nd.

Every day i am getting call for bill payment, and now i am feeling like it was my biggest mistake to have airtel broadband service.

Can someone help me here.

My complaint number (sr) is: 71092552

Thanks

I am using airtel number but here i am facing so many problems while using the same from last 2 weeks

1) call interruption : - call automatically disconnect many times in a day.

2) worst voice clarity:- while using this number, the voice clarity is really become bad and sometimes it completely gone.

3) bad network:- even network service most of the times network gone.

The mobile service providers does not show any interest to resolve the issue.

Regards
Ashum goel
[protected]

Dear service team,

Hi, this is mr. M. Seetharaman from chennai, tamilnadu having airtel prepaid connection no. [protected]. I lost my mobile 21/08/2016, hence, i want to request the airtel team to please block this sim card asap.

My airtel mobile number : [protected]
Location: chennai, tamilnadu

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
M. Seetharaman

Hello,
I wish to bring to your kind information that i am unable to call the fixed number[protected] from mobile number [protected].
Every time i try to call i will be greeted with the automatic response of you can not call this number.
It is causing me lot of hardship because i can't call my home. I tried to contact airtel people but there is no response from them.

It would be helpful if this is resolved please.

Thank you

Dear sir,
I want my number last 15 days (Aug 1 to 15) call details same number miss to my phone format to yesterday please send to my mail id.
Ph no:[protected]
Email id: pvk[protected]@gmail

Thank you,
Regd.
Vinoth

Dear team,
I bought an airtel digital tv connection around 2 months back. After first 20 days my digital tv showed no signals i called customer care of airtel digital tv and one of the technician visited next day and fixed the problem. From that day onward i am constantly facing the same issue. After every second day my digital tv shows no signal. From 13th of july to 12 of august i registered 5 complaints and could watch tv for maximum 5 days. Now my last complaint as registered on 4th of august is still pending for resolution. Sometimes technician calls for timing and then never receives my call or visit my house. Really fed-up with this service. I have to make at-least 5-7 calls a day to airtel digitaltv customer care to get in touch and get an update however noting working out. Customer care making false promise every day. For this last month i have taken 2 leaves from my office just to stay back at home in case a technician visits, however no one showed up.

My airtel digitaltv id : [protected]
Number: [protected]
Kindly help me!!!