Airtel Complaints & Reviews

Range and connectivity issues at the following address since the last 2 and half years:-
D 701, solitaire residency, jagtap dairy - rahatni road, rahatni pune. 411017.
The numbers used are as follows :- [protected] [protected] [protected]. complaints have been lodged previously, but again due to lack of connectivity and call drop issues the engineers couldn't connect. so the complaints were closed, comparatively vodafone and idea we're prompt to our neighbours connection issues, they visited the place and took proper measures to sort all related issues...

This complaint was launched 2 years back, some tech guy came home and said it will take 1 year...
Current scenario:
The number - [protected], is now an idea number, [protected] is given back and a new connection is taken,
[protected] - issues with both mobile and internet (3g) remains...
Comeon airtel.. do something and retain your brand loyal customer.

Best regards,
Benni johnson.
[protected]

I have been cheated by airtel, when there representative called me she told me that i will get 4gb data after that data will be unlimited but speed will reduce within 2 days i got the message that 100% of the data has been exhausted while i have uploaded and downloaded some basic files from gmail when i contacted them they say i have used the entire 4gb how is it possible and i am the only user using the hotspot and now i am not able to connect to internet

When i called the representative she said she will enquire but now when i callled her and the technician they are not answering call please beaware of these airtel people they are big time fraud they will take 2899 4 months rental in advance and will play all this games

Represenative number is [protected]
Technician name is pravin [protected]

I applied for a new connection at rp road airtel outlet on monday 18 2016 with all relevant document needed. the application reference number is tnpc 739482. i was promised to get the new connection within 3 days and i am yet to get it even after a week now. i called mahendran ([protected]) several times and even visited the rp road chrompet shop many time and each time i get different reasons. i was told that my application rejected and when i asked for reason they are unable to clarify. then later they said they forgot to mention the cheque number. this is a frustrating experience and isp like airtel handles customers like this is pathetic. though the airtel outlets are managed by individuals we customers it as airtel as of a whole. due to this i lost few tenants as my house has been rented out and i would like to file a compliant against consumer court for the compensation. whoever it may concern, and reads this post from airtel, please contact me [protected]. thanks.

My office is in Mindspace Paradigm B Wing - 4th Flr, Malad W, Mum - 64. I never get internet connection in this building and this is same for my colleagues too. I am paying for 6GB data and cannot access internet the whole time at office. This is a mere waste of my money, if I'm not able to use internet while outside. Most of my day is spent in office. I hope they fix this issue since we have already raised a complaint with Airtel in the past.

Thanks & Regards

I bought a new airtel 4g sim on on 8th july 2016. It has been more than 15 days still airtel sim is not activated. I was informed from the sim provider that it will be activated soon. But even after frequent visits, it is not activated.

Had submitted all the required documents for new sim.

Please act onto this.

Airtel no: [protected]

Kapil ([protected])

I have recharged my number with rs29 on date 30.06.2016 having offer on recharge of rs29 that i'll get all local and std calls @30 paisa for 90 days (Pehle 60sec / 2p/s).
But i get all calls @1.2 paisa/sec for only 1 day.
I have attached screenshots.
I didn't get that such a reputated company can also do this.
Now they deducting my balance after every call not 30 paisa/min but 2paisa/sec.
Very disappointed from airtel.

I activated my airtel special offer internet pack rs.154 - 1gb - 28 days on 22 july 2016 through 121. But activation did not happen and it says your pack is not activated because of low account balance even though i have a balance of rs.225 in my main account. My previous balance of around 100 mb is supposed to carry forward with this 1 gb. But both did not happen and i lost 100 mb because of airtel's fault. I am unable to use the internet for the past 3 days. When i called the customer care he did not know how to resolve this issue and he cut the call without informing me and giving proper service. Please remind airtel that they are charging for this service and they are supposed to provide proper service. I am really irritated by this poor and improper service.

My scratch card number got rubbed while scratching. top up card is of rs 60
serial no. [protected]

This year 4 time your debit my money in my mobile now last debit 22.07.2016 time 12:03 99 for international roaming but i not actived and voice 22.07.2016 time 11:23. how your get my money without my permission. i need my money. [protected]

Dear sir/ madam,
This is to bring to your notice, that i had a postpaid airtel number : [protected] which i had taken with corporate plan 199 with unlimited 2g net. However without any intimation or permission, the plan was changed to 99, with limit on internet. This clearly is case of misinformation and fraudulent intention. My bill came rs.1959.6, when normal bill used to be around rs. 500-600. The excess bill came due to the sudden...

It is bring to your kind notice that i applied for new prepaid connection at raj telecommunication sector-11, rohini, delhi -110085 ph. no. [protected], on dt. 20.07.16 at about 12 noon and submitted my wife's id (aadhar card photocopy) and one passport size photo with signed airtel blank form. he gave me a new number [protected] and told me that your number will activate at night at about 8:30 p. m. and also gave me the verification no i. e. 59059 for activation of my number and also told me that "you too provide last 4-digits of your aadhar card number and your phone will activate within 15 to 30 minutes, but my number will not activate till date. i inquired about this from raj telecommunication on phone ([protected]) he always gave me the assurance your phone will activate soon their will be some technical issues. so that i called on 121 on dt 22.07.16 and tell about my issues to mr. rahul at customer care, he told me that your papers were not submitted to us, once yours papers will submit than your number will activate after verification. than i request him to lodged my complaint, he said he lodged my complaint and necessary action will be taken. after that i contacted to raj comm. on next day than he told me that you need to submit another photo and id for your new connection because the given number will not activate due to new series than i requested him to return my wife's photo and id, than he said the same will not returned to me due to company policies.
But today i. e.24.07.2016 i received a call from customer care no.[protected] at about 1:05 p. m. regarding verification for new connection for poonam than i said i don't knnow any poonam i applied for new connection in my wife's name and my wife's name is not poonam, i asked customer care person to add wrong verification call from my side and the same is note in your remarks but he said he will not give any information to me and disconnect the phone.
I am totally surprised to hear that how our id and photo were used to get the new sim, it is crime and this sim could be used in terrorist activities and other illegal activities, so i am going to lodge fir to the local police station regarding the above matter and the same will send to tri also to take action against such types of people and the company.

Hi team,

I would like to appreciate your initiative on being transparent with customers. This is the only way you can sort all issues and be on top among other providers. Recently, you have announced project leap to let customers be part of your solution which is a positive move and i would like to bring to your notice that we have very poor coverage in our area. Airtel tower is located at karumbur village, ambur, tamilnadu -653811. Which is 2km away from ramapuram village. But, we have zero coverage and so many people from our village have converted to other providers in the recent times. All have negative feedback/opinion about airtel. Though, i am a vodafone customer, i advised people, airtel is now coming up with new ideas to overcome issues with network and i am impressed with airtel service in urban/city area. If you can sort network coverage issue in our village, it would be very helpful for many o[censored]s and i would like to switch my provider from vodafone to airtel incase i get 4g/3g signal without disruption in my village.In addtion, i will encourage others as well to switch back to airtel network. You can also check network status of ramapuram village by your app.

Hello,

I have done recharge using the airtel portal on 7th and 11th april.
Till date these amounts have not got credited to my airtel mobile balance.
Ref-citrusai-[protected]-4/4/16 : amount 100 inr
Ref-citrusai[protected]/4/16 : amount 140 inr

I don't understand how these transactions did not show in my mobile
Balance.

Please check and reply.

Please Air tel Listen to the below notes, this is my 2nd i am registering my complaint.
-Till now my night data balance is not updated in my id of air tel app
-Air tel app is worst it doesn't show usage of data & most the time it shows error and never log in.
-Air tel customer point located in city with red booth, going there if ask for these queries.you know what they will say SIR THIS FOR THAT AND THAT FOR THIS
-Just they boomed their product and its suffer for us.
- Comparatively than other networks, air tel is the one at higher cost in terms of whatever recharges.
- In below of air tel screen shot images, message it says there is no internet connectivity, Which is actually wrong there is full connectivity of internet

My postpaid number is [protected] MY BILL generated amount 6651/-
24/7/2016
and i didn't even use my sim from last 2 months
no customer support for my issues they are always ignoring me all the time that's a genuine issue i have been requesting them for last 2 months no help and i also have their recording there like we will fix but they haven't yet

plz help!!

Hi this side dipesh from delhi actually i am using the number of airtel [protected] and yesterday on 22 july 16 i 've taken a cashback service of airtel by dialled 55555 and i got a confirmation also for the activation but as for the service those data i was used between 12 to 6 am they 've to give 50 percent cashback on the same but i didnot receive any of the data and when i called on the number of cm care they told me the another story but earlier i also used the same but i got the benefit. So i am requesting you please solve my problem and refund my balance.

Before few days in my air tel setup box is not working so i called to customer care service center, they told me that yr set up box will be changed & yr problem resolved in 24 hr, i told them that few months before i complained my remote & from yr side they told me same but they continuesly disturb me 8days so this time plz correct in 24 as u saying. But after 48 hr i call them, they r lieing that yr phone is not in range so we will resolved next 24 hrs. They always speak lie & they also cheat me plans also, due to this reason i was so much disturb & harassed, my kids regularly asking to me that when our tv will run

Hi,

My airtel broadband[protected] not working from 7 days. i am complaining them daily to resolve this issue but it is not resolving. i never faced that type of issue with airtel broadband in 5+ years but 7 days are too much to resolve a complaint. engineers visited my home to check connection 3 times but my connection still not working. if it will take more days i will change the service provider.

Landline number[protected]
Contact number - [protected]
Contact name - meena srivastava

On 21st july 2016, i have received a message about a balance deduction of rs.5 for every 5 days for a renewal of value added service from airtel.

When i checked the last five deduction, i got to know that it was deducted from my account for every 5 days regularly.

When i called customer care and checked, then i came to know this deduction was done from 2011 onwards.

I was really shocked that my balance was deducted without my knowledge for the past 6 years.
The value added service was useless and without my knowledge they have activated it and renewing it.
The value added service is for getting message from airtel about the new offers. This is not required by any customer

Now, i managed to deactivate with the help of customer care executive. But, what about the deducted amount. I checked with them, they can't help in refunding the amount.

When i checked the amount it is more than rs.2000 might be deducted from my account without any confirmation for the renewal from 2011 rs.5 for five days that is daily re.1 from my account for 6 years.

I have the recorded the conversation from the airtel customer care that the last deduction was done on june 19th 2016. But, when i mailed nodal officer and appellate officer, they said it was activated two weeks back and they have refunded rs.10/- to my account.
From the refunding of amount, it is clearly seen that they have something wrong with them.

I need a justice for this and i have the recorded conversation to submit it as proof.

I've recently transferred fron nagpur to hyderabad for job purpose. So i went to airtel office to port my airtel postpaid from maharashtra circle to hyderabad circle. After giving my all documents, airtel executive told me that your connection will be activated within 7days. According him, i made some extra bill payment to avoid any issue during porting. But from yesterday i. E. 22.07.2016, my old connection was deactivated and my new sim has not been activated. Now there is no tower showing in my mobile. I'have called airtel customer care for number of times but everytime they did false commitment that it will be activated within 4hrs. At last, i've to say about consumer forum complaint also, but as per their reply i got a message that they don't care about consumer forum. When i've made a call to my family, they were crying due to panic because they were unable to contact me for a long time. Due to the negligence of service provider, me and family faced such kind of bad time. Its my request to you to take a strict action against airtel and resolve this issue. I aslo demand compensation for this harassment.