Airtel Complaints & Reviews

Appellate team
I am escalating the matter to you as i have not got conclusive and satisfactory reply from your lower teams (Which are highly unprofessional in handling customer issues, including the nodal team).
I have mentioned the issue and my requirements in the initial mail and the latest mail also (This was in addition to the 300 minutes of wastage of talking to your customer care team and trying to explain them the issue, plus over 30 minutes of further wastage of time with your nodal team.
Yesterday i got call from your nodal team ([protected]), executives name was mr. Ashutosh, who after abruptly disconnecting the call replied with below trail mail (From nodal team) –
A. He mentioned that he is talking from appellate team!! My point is if he is talking from appellate team, then why i got mail reply from the email id of nodal team? This justifies my prior query that your executives are fraud and give wrong/false information to customer.
B. I asked him whether he has read my previous mails and my requirement, he told blankly told yes, then i asked him whether you have taken actions as per the mail, for which he told, we cannot do that? He simply refused to take any action against my mails. My concern is if as a nodal team, you cannot do a simple task to extracting customer case history, then what it is the use of escalation?
C. I also asked him whether this call is being recorded in the same service request no provided by nodal team, for which he again bluntly told he is not aware about the service request no. This is the level of executives even at nodal level who are not aware about the basic customer history and call the customer, just to achieve their tat and waste customers time.
D. Further, we asked me to resubmit the documents. I asked him, if i have got verification call from airtel, then why i have to re-submit the documents? What happened to my documents which i have submitted earlier? Have you lost it? For which he told i don’t have any information of that.
I am re-writing (I have lost the count of how many times i have explained the issue to airtel!!) the issue and this time i expect you to handle it professionally and resolve the same –
1. Prepaid to postpaid migration –
A. Basic details (Given n number of times and also mentioned in trail mails, but providing again because of bad experience with your lower teams who don’t care to read the mails) –
I. Person to whom i have submitted documents - mr. Rajesh ([protected]) (His boss is mr. Vijay – [protected]) on 5th may.
Ii. Verification call received (From [protected]) on 26th may.

B. Issue –
I. Why my number is still not migrated even after 2 months?
Ii. Why no one in airtel is able to provide a conclusive and satisfactory reply for this delay at any level.
Iii. Why as airtel you are not checking the case internally with your various departments and dsp that where the hell are the documents submitted by customer?
Iv. Why am i asked to submit the documents again when i have got the verification call from airtel stating that you have received my documents?
V. And if you have lost the documents, please accept it and provide me surety and affirmation that airtel will bear all the liabilities in case any wrongful act is done by using my documents. As you might be aware that most terrorist and antinational elements use these documents to obtain sim and the innocent customers are then questioned by police officials because the sim is in their name.

2. Experience with airtel team (1st level, there senior and nodal team–
A. Basic details – i have provided all the details mentioned above in point 1a to your team, on various calls ([protected]) from 6th june to 23rd june (Of over 300 minutes), but no one is bothered to look at past records. This includes your nodal team as well ([protected]), from whom i have got 3 calls, but none of them have taken the pain to go and at least read the customer requirements before calling the customer.
B. Issue –
I. 1st level/team and there senior (300 minutes of waste of time and energy)-
1. Why false names are provided to customer, why employee id/number is not provided?
2. Why no service request number is provided even when customer is literally begging for it?
3. Why customer is asked each time he calls to explain the case history? Why it is not recorded in the system by the executive who last handled it?
4. When the call is being transferred to senior, or from pre-paid to post-paid department, why the case history is not explained by the transferor? Why again customer has to explain the whole case? Isn’t this a waste of time for both customer and airtel?
5. Why postpaid department bluntly says we don’t maintain records of any calls from pre-paid to postpaid migration no, and same is for prepaid department?
6. Do they use dummy numbers while handling the customer calls? If yes, why these calls cannot be tracked with these dummy no?
7. Why calls are getting to hyderabad call center when they don’t have any details about the mumbai circle?
8. Why the earlier call recorded history / traces are being checked by airtel when time and again customer is begging to go through the recorded calls as you have not provided the service request no?

Ii. Nodal team –
1. Why nodal team didn’t read the mails and past communications before calling the customer?
2. Why same information is asked again and again which were already provided to airtel (Mail and over call)?
3. Why the nodal team bluntly deny of acting on the email and even don’t listen to the customer requirements?
4. Why in the last call, nodal team falsely mentioned itself as appellate officer? His name is mr. Ashutosh.
5. Why mr. Ashutosh was not ready to listen to the customer requirements and just abruptly concluding the call and even replying with false details (Last email from nodal team).
6. Why this guy is asking me to re-submit the documents at airtel gallery when i have already submitted the documents and got verification call from airtel that you have received my documents?
7. Why even nodal team is not ready to look at the mails sent earlier?
8. Why the nodal officer can’t answer a simple question that – whether this call is in the same service request no?
9. Why no action is taken on my initial request of retrieving the past call recordings with airtel? When this requirement will be fulfilled?
10. Why even after highlighting in bold that please don’t call be without going through past call details, shamelessly the executives are calling again and again just to achieve tat why feeding false information in the system?

3. Specific instructions given in bold in both mails to nodal team but not actioned. The 3rd executive (Mr. Ashutosh) who called yesterday bluntly denied on any action and was even not ready to listen to me when i tried to keep these points –
A. Specific instructions to nodal team in 1st mail –
“ps - before replying with your prefaced language and asking an executive to call - please for god's sake get the case history from the earlier call recordings (As i am really fed up of explaining the case to more than 10-12 executives in last two months.”
B. Specific instructions to nodal team in 2nd mail –
“ps - if after this email also, i get a call from nodal team / airtel executive who has not gone through the previous call recordings and case history, then i am escalating it to appellate authorities and simultaneously raising it again on consumer complaint forums and social media (Though i know that you are so shameless, it doesn't bother you of brand image). I am not going to provide any details on call as i have already wasted a lot of time in answering and explaining the details to your various teams. Get the case details and previous call recordings and then only call the customer.”
Special instructions to appellate team –
1. Don’t call me without getting answers to all the 25 issues mentioned above (5 related to migration, 8 related to 1st level/senior customer care team, 10 related to nodal team and 2 related to special instructions).
2. Also, before calling, get the earlier call recordings from
A. With 1st level / senior customer care team from 6th june to 23rd june (Around 10 calls with over 300 minutes of waste of time and energy).
B. With nodal team (3 calls with 30 minutes of waste of time and energy).
3. Don’t ask the customer for any details, as the customer has already provided enough details over above calls, and also in the initial 2 mails. Scan those mails and then only call the customer.

I had been out of country for a while and on my return to india i found that my airtel mobile number got deactivated. This is very much inconvenient to me as i am using my number from 6 years. I had even sent a mail to airtel (Airtel. [protected]@airtel. Com) about the issue but did not receive any response.

Email: ofss. [protected]@gmail. Com
Airtel #: [protected]
Temp #: [protected]

Regards,
Sandeep

Payment of re 288/- was made to viraj saurabh enterprise shop no. 3 main carter road borivali east vide receipt no 992 dr 29/6/16 which is reflecting on your bill no[protected] dt. 21 july 2016 as previous balance. Please rectify the mistake by tomorrow so that i can pay balance money of re 268.35 before 3rd aug
Mob no [protected]
Customer id. [protected]

The mobile is still not accessible without adding"0" to my mobile no [protected] from landline. it says"kindly check the number" or "incorrect number"
We had submitted all papers & still it is in roaming status through landline. i have been promised time and again that it's ported to karnataka, but when called through landline it is wrong number. i'm not sure they have ported it properly

Dear sir,

Still mobile internet services are not resumed, i am still not able to access internet. Mobile services are barred, even after bill payment.
And every time, it was told after ½ hr services will be resumed.
This is very disgusting that after payment, still after 48 hrs services are not resumed.
Even no superior was taking call from customer care.
I don’t know, now what to do.
Very poor response from air tel.

From: [protected]@airtel. Com [mailto:[protected]@airtel. Com]
Sent: 31 july 2016 15:16
To: vijendra maokar
Subject: re: [|bal|ref34565274|] web sr postpaid : [protected] : others : others : platinum

Dear vijendra maokar,
Greetings from airtel!
I apologize for the inconvenience caused to you.
This is in reference to the email providing the details of the payment made for your mobile number [protected].
I would like to confirm you, that the amount rs.2565 made via online for the bill dated[protected] has been credited to your account on[protected].
I have resumed the service on your number. Services will resume on your number within 30 minutes, just restart your phone to start using the service.
Kindly note that at any given time to know your last payment details, just text pay to 121 (Toll free).
For further queries, please do email. I would be delighted to assist you.

Best regards
Vaibhav sutariya
Service specialist
Airtel - the smart phone network


— original message —
From: [protected]@eicher. In
To: [protected]@airtel. Com
Cc:
Sent: 30/07/2016 06:04:17 pm
Subject: web sr postpaid : [protected] : others : others : platinum

I have paid the bill but still after 5 hrs no is not unbarred every time wrong info provided by customer care first time told it will take 4 hrs there after half hr and then 7 hrs this is not expected even after bill payment still i am not able to use my mobile internet

I was in us from 28th of may 2016 to 06th june 2016 for vacations. I was having a local number from at&t from there. I have a dual sim card mobile so i activated the data on my local at&t no. Everything was fine until i received the bill. Its showing 55 mb of data usage for 2 days. I communicated with airtel appellete team and everytime a new person calls up and he/she tells me that the charges are towards the international data usage and it is correct as the bill is generated automatically.

I asked them for at&t report for my usage and they simply denied and said they cannot provide me that. I asked them the details regarding my international roaming and who activated it and what was the means through which it was activated, for this they only give out a date.

To all my queries, they have simply one answer, they have checked their billing and its correct and i need to pay the amount.

How can they demand money for the services which i have not used.

I am an airtel iptv customer. The allotted connection could be identified with the landline number associated with the connection. The allotted landline number is[protected]. I received a letter in my house from ip tv that from 1 st aug ip tv services will stop and you will get a airtel hd setup box with some benefit
Today is 31st july no one contacted me yet
I email 4-5- times no reply
I called 2-3- times after keeping me on hold for 20 min they said call is transfer to wrong department

I just want to know what is going on weather you want to give service or not

Abhishek
[protected]
[protected]

My name is kusum sharma. ..m from shimla himachal pardesh...My mobile is lost near my home and I couldn't find it unfourtunatly someone using my no..and i don't know who is useing my no or from where he\ she...So I want to block my no. My mobile no is [protected]...kindly please block my no...so he\she can't use my no or can't do anything wrong with my no or with my identity. Thanku

I am vasanth and my number is [protected]. From past 2 months iam trying to port my sim network from airtel to some other network which is genuine in their services. Airtel was famous for quality services though it is bit costlier. Now only call rates remain high whereas fake commitments and false promises from airtel.
Example: 1. Offers differ from user to user: in adds they show according to our usage we can choose the offers. But in reality if we are making more std calls from our number, airtel will not extend low call rate offers to that particular number. So customer will have no choice to activate any offers to his number as per his requirement.

Example 2: as usually we will fed up with their high call rates and want to change our n/w. If we send port to 1900, after 1 or 2 days we will receive call from one airtel executive for offer negotiation. But neither the executive's voice will be clear nor they will listen to us about our requirement. Ubruptly they will end the call or else they will give stupid offers without our acceptance and end the call. So, once again we need to send port message to 1900 and wait for their call to try our luck atleast next time... This chain process will have no end till we loose our patience and stop sending port message and should compromise with their high call rates. Or we should change the sim itself and forward new number to our big list of contacts...

Why airtel!!! Such a brand org. Is playing this kind of gimmics to fill their pockets rupee by rupee with customer's hard earned money by charging call rates too high. Moreover if we are on some low call rate offer i. E. 30 paise per min., airtel is not going to extend the same offer further even if we are spending maximum bucks in the same offer.

Airtel want customers to loose more and more money by using their network... Airtel please understand the difference between loosing and spending.. I hope u guys will understand... Please ask to stop the nuisance of your executives when they reply to our port request.

Sir, i lost my airtel prepaid sim no. [protected]. i request u to kindly block the sim to avoid any misuse.


Ir i have lost my airtel prepaid sim number [protected]. you are requested to block the sim immediately to avoid any misuse.

Exact date is not known as i have removed the sim from my mob for putting the new number and kept the sim in an envelop. while moving between baroda, kanpur and chennai, when it fell down is not known.

My address was air force station makarpura, vadodara - 14.

Mr. ceo,

This is to bring you in notice that

I had a worst experience in your bangalore office executive...
Mr hari prasad
Mr. ganesh head operations...

I called the airtel office bangalore with my mobile number..[protected] at 7 to 8 between pm on 30th july 2016

I told them that the amount of 265 was debited from hdfc account and where i had an issue that previous recharge transaction was also not happening.. i never got an sms of recharge nor the amount

The agents transfer the call to mr. harish

Where i was very much angry with my issues

I told him i need my payment right now

Nd mr harish.. i am on call he said me that... pagal ho gayi hey. to mr ganesh.. where i was listening everything

I was so upset with this word.. i m using airtel from past so many years. nondoy had given me such an responce.

Instead of apologies from the manager.. ganesh he told me that i am adamant i do know how to speak.. i was being threatening to the people that's your employees by transferring the call

I am the senior head operations in quikr

Who the he'll is he to tell me pagal ho gayi hey on call

And mr ganesh he is teaching me professionalism on the call by supporting the hari prasad..

It's really hurted me by having so many years of experience with airtel they have told me all this things and words.

I need the responce from ceo itself i need you to call me and hear the call too...

Being so old age

At the end i had to use all abusing words which i never used on anybody still now..
Being a mother. of one child. i do not except this kind of responce from an stupid senior operations people

It's really worst worst worst.

Airtel was an good company i was happy with the service but after this incident i will b stop using this network.

My brother deals with this airtel i will tell him also to stop it and i will put all this in media and recording will be shared with all

And until unless i get an apology with both of them.

I want to know what' was the action taken from ceo about this??

Will never ever use airtel.

Thank you mr ganesh and hari prasad for saying all this and giving me an bad experiences.

Regards

Swapna
[protected]

I have two airtel sim and one idea sim it is not used before 5 months ago. So when insert all the sim, there is emergency call only. And from all these i know number for only one sim . It is [protected]. And i forget one idea and airtel. So i want to use two sims from this. Taking a new sim is laso a problem now. So i want to use but i dont know how to do this.
For any inform i give u my no [protected]. Please help me if you help me i will very gladful to u. Please lets know me how to remove emergency call only.

I have been running from pillar to post since 25.5.2016 to get my broadband problem sorted out.But the same has not been sorted out till date.They do not come at first and say that we tried to contact you but you but you didn't pick up the phone when no one has even called me. They come every time and say now the broadband has been restored.But the problem remains as it is. You are requested to either get it rectified immediately or disconnect my line if you are unable to get it restored.

Dear Sir,

This is to inform you that the broadband services provided by you people are really worst and I am fed-up with the same.

My fixline phone / Broadband no[protected] is not working properly for last 40 Hrs and no one from Airtel is picking the call.

I have observed the same issue 3-4 times in last 15-20 days and every time you people usually take 40 to 60 hours to restore the same.

I have lodged a complaint yesterday and made many calls to Mr. Pushpendra ([protected]), Mr. Shashi ([protected]), Mr. Varun ([protected]) and on one landline line no[protected] since morning, but no one picked the calls.

All above casual approach demonstrate the incompetence of your team and I don’t want to be associated with such an organisation who does not sensitive for its customer.

Now it is requested to close my connection and take back all the items provided by you and release my security deposit and connection charge ASAP.

I know, your approach towards my request will be casual like always but I am hopeful for smooth exit.

Kindly do the needful

Regards
Aashit Srivastava
[protected]
[protected]

Hello,

I've been a loyal Airtel Customer (ipTV, Broadband & Landline) for the past so many years.
Recently you told me that you were withdrawing your ipTV Services and will be providing me with Airtel DTH Connection. I was OK with the decision but I did not know that I would have to call you up 5 times to request you to transfer my connection to DTH.

Are Customers a liability to you ?

Just 5 minuted back I called your Customer Care and I was tild to call back after 2 hrs since you have some System Upgrade going on. Is this the Customer Service that you are priding yourself on ?

I believe you are living in fools paradise if you think you can get away by telling customers that your backend team will call me up and say that my number was not reachable. I call your Customer Care and they say that they will arrange a call back from backend team even when I am willing to talk to them right now.

Is your backend team more busy than customers who pay you money ?

I feel sorry that I have been paying you money for over 10 years for such stupid service.

31st July is the date that you withdraw your service and I don't have an Airtel DTH cnnection at my home still.

I have no idea what is your conversion rate from ipTV to DTH but I'm very sure that its dismal to say the least owing to your callous and caring-a-damn attitude of your Customer Care and Backend Team.

I feel utterly let down and will for alternatives to your DTH, WiFi and Phone Services.

You people should be happy that I'm not pressing charges in a Consumer Court so as to claim harassment and installation dues that I have paid for your services. This will have to be my most unsatisfactory engagement with any Service Provider where I was the stupid loyal customer and you were the callous service provider.

I'm very sure that I will get an automated response to this mail as well and all those people that I have included in the TO list will never even care to read this mail, precisely the reason why I feel all your customers will ditch you in the coming days.

If you have any shame then have a look at your Customer Care Call Logs and see how many times I have called you up in the last week.

After my number portability I m unable use message service for 6 days. When I called to customer care they mentioned its problem with Airtel and will be fixed in 16 hours. After that when I again called they still your compliant is Open and will take minimum 24 hours from now. They are just unable to send me any compliant status to my mail or unable to resolve the issue for message service.

Dear Team,

I have been using Airtel (Andhra Pradesh) number [protected] for the past 9 years. I am currently working in Saudi Arabia. But I am still using my AP number. I have not done any outgoing calls for the past 90 days even though balance was available.My number was working till[protected] but after that I am not even receiving signal. I am not even getting connected to customer care executive from Saudi Arabia. Please get this solved.

Mail Id:[protected]@gmail.com
Contact No:[protected]

Regards,
K Musa Rajak.

My number is [protected].
My number is not working from last 4 hours. I port my number from Voda Post Paid to Airtel Post Paid. I made cal to 59059, computer asked last 4 digit number of my Voter Id. After submitted, call automatically disconnected and receive a message on my alternate number (Your televerification is successful). After that my network has lostted. This is very important number. Kindly fix it.

I made a complaint on 27 july regarding broadband. It is not working from 27july.

The airtel customer care said that it will be solved in 24 hours but in between airtel did not gave me any feedback or update.

After 24 hours when problem was not solved i again contacted the airtel supervisor and some sana said that it will be solved till 12 pm. So i again waited for next 6 hours but no action was taken.

Again i called the customer care and this time some dev answered the call from the senior department and after 25 minutes of call waiting he said that there is some issue with the main line and all, so it will take two days more. But that guy also said that it is not confirm that it will be solved in next two days. And even he had no idea that what step have been taken by the airtel to solve the problem.

Even i also mailed a complaint to airtel appellate
Appellate. [protected]@in. Airtel. Com. Some sanjay called me and said that this some engineer will visit to me and this problem will be solved by evening. But no one from airtel contacted me or visited.

The same type of problem i faced in february 2016 and airtel took 15 days to solve the issue and now again i am facing the same problem.

If airtel is not able to provide me service in my area.. Kindly let me know so that i can change to some other service provider.

This is the way of treating there old loyal customers. Airtel being a big company they are unable to rectify a line issue in 3 days and still they do not know the exact time to solve the issue.

Reference number : 70859076

Dear Sir/Madam,

This is with the reference of my two airtel postpaid numbers [protected], [protected] in the name of Abhinav Upadhyay.
I got these two numbers postpaid on 27 July 2016 followed by the televerification.
Since that day, all incomings are shown as UNKNOWN. No number or name is written on the screen while the incoming calls. I registered the complained they gave me 8 hours to resolve the issue with complaint number 70564080 and 70564096, i am writing you after more than 24 hours and now my all incoming calls are deactivated.
No resolution has been done. i have suffered heavy damage with my work due to no incomings.

Kindly go through this issue on priority basis or else we shall talk legally.

Thank you and hope the same will be resolved ASAP.

Regards:
Adv. Abhinav Upadhyay
High Court of Delhi