Airtel Complaints & Reviews

Hi this side dipesh from delhi actually i am using the number of airtel [protected] and yesterday on 22 july 16 i 've taken a cashback service of airtel by dialled 55555 and i got a confirmation also for the activation but as for the service those data i was used between 12 to 6 am they 've to give 50 percent cashback on the same but i didnot receive any of the data and when i called on the number of cm care they told me the another story but earlier i also used the same but i got the benefit. So i am requesting you please solve my problem and refund my balance.

Before few days in my air tel setup box is not working so i called to customer care service center, they told me that yr set up box will be changed & yr problem resolved in 24 hr, i told them that few months before i complained my remote & from yr side they told me same but they continuesly disturb me 8days so this time plz correct in 24 as u saying. But after 48 hr i call them, they r lieing that yr phone is not in range so we will resolved next 24 hrs. They always speak lie & they also cheat me plans also, due to this reason i was so much disturb & harassed, my kids regularly asking to me that when our tv will run

Hi,

My airtel broadband[protected] not working from 7 days. i am complaining them daily to resolve this issue but it is not resolving. i never faced that type of issue with airtel broadband in 5+ years but 7 days are too much to resolve a complaint. engineers visited my home to check connection 3 times but my connection still not working. if it will take more days i will change the service provider.

Landline number[protected]
Contact number - [protected]
Contact name - meena srivastava

On 21st july 2016, i have received a message about a balance deduction of rs.5 for every 5 days for a renewal of value added service from airtel.

When i checked the last five deduction, i got to know that it was deducted from my account for every 5 days regularly.

When i called customer care and checked, then i came to know this deduction was done from 2011 onwards.

I was really shocked that my balance was deducted without my knowledge for the past 6 years.
The value added service was useless and without my knowledge they have activated it and renewing it.
The value added service is for getting message from airtel about the new offers. This is not required by any customer

Now, i managed to deactivate with the help of customer care executive. But, what about the deducted amount. I checked with them, they can't help in refunding the amount.

When i checked the amount it is more than rs.2000 might be deducted from my account without any confirmation for the renewal from 2011 rs.5 for five days that is daily re.1 from my account for 6 years.

I have the recorded the conversation from the airtel customer care that the last deduction was done on june 19th 2016. But, when i mailed nodal officer and appellate officer, they said it was activated two weeks back and they have refunded rs.10/- to my account.
From the refunding of amount, it is clearly seen that they have something wrong with them.

I need a justice for this and i have the recorded conversation to submit it as proof.

I've recently transferred fron nagpur to hyderabad for job purpose. So i went to airtel office to port my airtel postpaid from maharashtra circle to hyderabad circle. After giving my all documents, airtel executive told me that your connection will be activated within 7days. According him, i made some extra bill payment to avoid any issue during porting. But from yesterday i. E. 22.07.2016, my old connection was deactivated and my new sim has not been activated. Now there is no tower showing in my mobile. I'have called airtel customer care for number of times but everytime they did false commitment that it will be activated within 4hrs. At last, i've to say about consumer forum complaint also, but as per their reply i got a message that they don't care about consumer forum. When i've made a call to my family, they were crying due to panic because they were unable to contact me for a long time. Due to the negligence of service provider, me and family faced such kind of bad time. Its my request to you to take a strict action against airtel and resolve this issue. I aslo demand compensation for this harassment.

N the begginning itself i am very disappointed with service provided by airtel. As per your communication from service provider he said rs. 799+ service charges. (18 hour
Call+3gbinternet +600 msg)

My new airtel sim is activated on 9th july 2016 & they have collected rs. 300/- from me. And she said the amount will be deducted in my bill. But unfortunately!!!

Today morning i have received the bill of rs. 599.70/- bill dated 19th july 2016 bill no[protected] and mention dated is 17th june to 16th july. But my airtel sim activation date is

9th of july and that bill including 1) one time charges rs 300 what is??? And monthly charges rs 213.07 im using only 8 days

I have been trying to get my sim changed from normal sized to nano since 20th june 2016. The same has not been completed citing reasons of mismatch o[censored]ploaded scanned id proofs. I am staying in pune and the number belongs to my brother mr. Pankaj manot. There is continued re-assurance of the same being taken care of within 24 hrs to no result. The sim was taken in 2006 under my brothers office address. There are no id proofs available to office address. The proofs submitted against the same are: votersid, pan card, sbi bank passbook, trade licence (Under mr. Pankaj manot at the said location)

My mobile number is [protected]. There is company name constrans containers which are calling me every 10-15 days from different numbers. I have requested them not to call several times but they just keep disturbing me. I had complained on 1909 few times already. And airtel have called and assured me that i will not receive any more these calls. I am getting calls from[protected] and[protected]. Last 2 times registered complain with airtel reference number is : 70290309 dt 11 july 2016 and 70487503 dt 23 july 2016. Please help me get rid of them.

Yesterday I recharge my mobile Rs. 185 3G rent pack through net banking for Airtel website. Money deduct from my Canara Bank account but recharge not done. and money not back to my account.

Then i again recharge from retail shop.

Take necessary step for return my money in my account.

Please trace the owner name for [protected]

Dear sanjita,

Yesterday (22 jul 2016) mr. Sahil sharma, from the airtel resolutions desk called to fix a time for airtel to visit my home to replace the iptv with the dth box. We decided that the team would visit my house at 6 pm in the evening. He assured and even promised that they would arrive on time and airtel would keep its word. He even said that this was absolutely final. I rushed home from work and then waited and waited in vain. No one visited my house. No one had called till now.

I am absolutely at my wits end!!! Please suggest where should i complain next???

Absolutely disgusting!

Regards
Mona choudhuri
[protected]

Sent from my phone


On 19-jul-2016, at 3:54 pm, "appellate. [protected]@in. Airtel.com" wrote:

Dear mona choudhuri,

Greetings from airtel!

This is in reference to your email expressing concern over delay in dth installation or your airtel fixedline number [protected].

We have forwarded your complaint regarding delay in dth installation to the concerned team. Our team will be contacting you with an update on the same shortly.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Warm regards,

Sanjita das

Bharti airtel limited


— original message —
From: mona. [protected]@undss.Org
To: [protected]@airtel.com;nodal. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com
Cc:
Sent: 19/07/2016 03:05:05 pm
Subject: iptv conversion to hd tv - no response from airtel for 11 days

It¿s been 11 days since i raised a request and no action has been taken so far!!!

Dear customer service,

I received several mails telling me to contact airtel before 31 jul 2016 to change my iptv connection to an hd tv.

I called airtel on 121 on 8th jul 2016 to change my iptv connection to hd tv and was told that someone would contact me within 24 hours discuss the new rates and fix a time to visit my residence to fix the new connection. No one called me.

I called again on 15th jul 2016 and repeated my request and was told, once again, that someone would contact me within 24 hours and discuss this. I was quite angry because no one had contacted me for a whole week and demanded to talk to a supervisor. Finally a supervisor spoke to me and apologized and assured me that this time my request would be attended to within 24 hours. He was very confident about my concerns not being ignored.

Five days have passed and airtel has not called me!!!

What am i supposed to do now?? Should i write to mr. Sunil mittal??

Thank you and regards,
Mona choudhuri

Mob: [protected]
Landline: 41605361
Address: i - 1758 chitranjan park, first floor
New delhi 110019

Hi airtel team,

I have paid rs 1000 for getting of new broadband connection.. After one week, i got message your area is not feasable for broadband connection. I have applied for refund of amount through onlinerefund airtel website.. Till now i did not get any reaponse from any one. This is the worst response i have nt seen till now. Earlier, i had opinion on aitel about their customer service. I am hoping that you will help to me on the refund.
Broand ref no: [protected]
Refund ref no: aor2b01fe

1. rs 178/- for 1g, 2g data for 28 days which recharged through free charge on 16/7/16 for mobile number [protected]. (operator id[protected]; order id: fcva[protected])
2. from the day i have recharged neither airtel nor free charge doesn't taken any responsibility to render the purpose of recharge for the above number.
3. airtel and freecharge always confusing that they doesn't have any responsibility, also surprisingly airtel says that recharge done but free charge is to execute benefits.
4. free charge says that since amount transferred to airtel and being operator, so airtel has to execute the benefit.
5. similar transactions were done earlier as per attached copy, but such controversies were never repeated by free charge except airtel.
6. airtel confusing and making gambling business repeatedly and free charge also neither insisting nor initiating to close this issue.
Conclusion from above, this is my final warning for both of you that rs 10, 000, 00/- (10 lacs) demanding for compensation through consumer forum due to:

1. lot of confusion and misguiding from last 4 days
2. caused personal problems in between my wife and me.
3. loss in home business due to net off.
4. if am unable to attend my work, peacefully since the issue unsettled.
5. if am unable to recharge another one since no settlement as of 19/7/16
6. many calls received from airtel and confirmed that rs 178/- received, recharged but for benefit they don't know!!??
This is my mail communication with both airtel and free charge, as required for consumer forum.

My contact no [protected] has range problem. I stay in Chandigarh centre and go to Derabassi for my job everyday. There is no range in Chandigarh as well as Derabassi. I am associated with Airtel from past 9 years. Initially my no was prepaid but later on converted the same to postpaid. Please help me in getting it resolved.

We need Airtel postpaid bill details for the number [protected] in the month of july 2016
Company Extra charges 250/- in bill july 2016 plz
Gmail id - [protected]@gmail.com

Mobile no:[protected] (Postpaid). I met with an accident and didn't use the sim and services from may 24th and i also got a mail of service deactivation on on june 25th, i checked with the customer care and came to know that the billing cycle was from june 26th to july 25th. Then how come i have a due of 1075 rs again in y account. What is this?? Can i get an explanation? Call me back on [protected]

I opted for 1gb 3g recharge for 2 days validity on 14 june, 2016. But in the sms i received it is written benefits local calls at 30p/min for 28 days. I want the benefits i opted for. The amount rs. 93 got deducted but service not received.

I used paytm to recharge, but the customer care says services are provided by airtel so only they can give you the support in this.

Kindly refund my money, or provide service.

Dear team

I have tried to recharge my account through ur airtel app.. And a txn id is initiated and send to me through message.. But my account is still not recharged.. Its a recharge of rs 78.. It's really urgent. I will be thankful i[censored] would resolve the problem soon.. Please response fast

My account no. [protected]
Txn id-455407

Yours faithfully
Sageer

Hello,

I am nagateja son of k. prabhu writing this email regarding the inconvenience caused by airtel internet pole which is located in front of main gate.

We are in the process of constructing a house, the pole which is located in front of main gate causing problem in moving construction materials inside the site. since, the building is in finishing stage the pole will cause problem to take the vehicles in...

This is to bring to your notice that i have been using an airtel broadband with the following credentials:

Account no. [protected]


I was on a 8mbps/ 60 gb plan with a popup of rs. 99/- entitling me for unlimited local calls.

Few months back i got a call from airtel for a trial upgrade to a high speed plan which also necessitated a modem change. Even after the upgrade i was not getting a speed more than 8.5 - max 9 mbps. I pointed this out to the service executive who conveyed to me that the connection speed will optimise over a period of couple of days, which never happened!

Almost close to a month to this i got a call from airtel stating that if i want to retain the so called ‘high sped’ connection i will need to now pay more for the upgraded plan. Since i didn’t see any sense in upgrading as i was almost getting an 8-9mbps, i didn’t go for the upgrade.

After 3-4 days i discovered that my internet connection is not working. When i complained to airtel, i was told that since my hardware and some connection settings was changed to support the so called ‘hi-speed’ connection now it need to be rolled back. It was a very callous and careless attitude for not informing the customer about an abrupt disconnection. I should have been seamlessly rolled over to the previous plan, specially when i stated in advance that i’m not keen to upgrade.

So i requested to be rolled back to my original plan (8 mbps/ 60 gb with rs. 99/- topup, a total of about rs. 1850/- per month). Around the same time i went on airtel website to see various plans and i was surprised that this plan no where featured instead for about the same amount there was this plan where i could enjoy 16 mbps speed, 80 gb of data and free local as well as std calls!!!

So i realised that i have been taken for a royal ride by airtel for many months!!

Anyways, i called airtel and requested them to put me on this plan.

They did upgrade but on a super high end plan - airtel-ul-bolt 7199 plan, something i never asked for!!!

I complained again. And again. And again!!!

Ever since my internet connection is not working. I have been tirelessly following up with airtel. Many various complaints. Wrote few mails, asked airtel executives to escalate, but to no avail. Complaints have been closed without any resolve!!

All this has been taken so casually!!

Service engineers will come casually towards the close of the day, spend about an hour and go back without any resolve. My daughter had to shuttle between her friend's place to submit her daily school assignments, besides impacting my work!!

I’m pained, harassed and made to suffer by airtel by no end!!

Amber paintal

— — — — — — — — —


Complaint / request nos.
70492698
Mail sent on 19th july, 2o july
19th july bill plan changed to airtel-rapid 1899 (Though no internet access all this while!)
70472654, 19th july
18th july, bill plan changed to bolt 7199 (Which i never asked for!)
[protected], 9th july
69671966, 4th july