Airtel Complaints & Reviews

I opted for 1gb 3g recharge for 2 days validity on 14 june, 2016. But in the sms i received it is written benefits local calls at 30p/min for 28 days. I want the benefits i opted for. The amount rs. 93 got deducted but service not received.

I used paytm to recharge, but the customer care says services are provided by airtel so only they can give you the support in this.

Kindly refund my money, or provide service.

Dear team

I have tried to recharge my account through ur airtel app.. And a txn id is initiated and send to me through message.. But my account is still not recharged.. Its a recharge of rs 78.. It's really urgent. I will be thankful i[censored] would resolve the problem soon.. Please response fast

My account no. [protected]
Txn id-455407

Yours faithfully
Sageer

Hello,

I am nagateja son of k. prabhu writing this email regarding the inconvenience caused by airtel internet pole which is located in front of main gate.

We are in the process of constructing a house, the pole which is located in front of main gate causing problem in moving construction materials inside the site. since, the building is in finishing stage the pole will cause problem to take the vehicles in...

This is to bring to your notice that i have been using an airtel broadband with the following credentials:

Account no. [protected]


I was on a 8mbps/ 60 gb plan with a popup of rs. 99/- entitling me for unlimited local calls.

Few months back i got a call from airtel for a trial upgrade to a high speed plan which also necessitated a modem change. Even after the upgrade i was not getting a speed more than 8.5 - max 9 mbps. I pointed this out to the service executive who conveyed to me that the connection speed will optimise over a period of couple of days, which never happened!

Almost close to a month to this i got a call from airtel stating that if i want to retain the so called ‘high sped’ connection i will need to now pay more for the upgraded plan. Since i didn’t see any sense in upgrading as i was almost getting an 8-9mbps, i didn’t go for the upgrade.

After 3-4 days i discovered that my internet connection is not working. When i complained to airtel, i was told that since my hardware and some connection settings was changed to support the so called ‘hi-speed’ connection now it need to be rolled back. It was a very callous and careless attitude for not informing the customer about an abrupt disconnection. I should have been seamlessly rolled over to the previous plan, specially when i stated in advance that i’m not keen to upgrade.

So i requested to be rolled back to my original plan (8 mbps/ 60 gb with rs. 99/- topup, a total of about rs. 1850/- per month). Around the same time i went on airtel website to see various plans and i was surprised that this plan no where featured instead for about the same amount there was this plan where i could enjoy 16 mbps speed, 80 gb of data and free local as well as std calls!!!

So i realised that i have been taken for a royal ride by airtel for many months!!

Anyways, i called airtel and requested them to put me on this plan.

They did upgrade but on a super high end plan - airtel-ul-bolt 7199 plan, something i never asked for!!!

I complained again. And again. And again!!!

Ever since my internet connection is not working. I have been tirelessly following up with airtel. Many various complaints. Wrote few mails, asked airtel executives to escalate, but to no avail. Complaints have been closed without any resolve!!

All this has been taken so casually!!

Service engineers will come casually towards the close of the day, spend about an hour and go back without any resolve. My daughter had to shuttle between her friend's place to submit her daily school assignments, besides impacting my work!!

I’m pained, harassed and made to suffer by airtel by no end!!

Amber paintal

— — — — — — — — —


Complaint / request nos.
70492698
Mail sent on 19th july, 2o july
19th july bill plan changed to airtel-rapid 1899 (Though no internet access all this while!)
70472654, 19th july
18th july, bill plan changed to bolt 7199 (Which i never asked for!)
[protected], 9th july
69671966, 4th july

Dear sir,


My airtel sim card[protected] now currently not working. Now am working in abroad from india so now my airtel sim card is currently not registered on network so please my airtel number reactivation to my currently place network selection to you added my airtel number. Please kindly requested to reactivated my airtel sim card number.

Sir, i have purchased airtel top-up recharge of rs. 10/- while scratching it, i have lost some digits of its pin number, i have also called airtel customer care for requesting my pin but they are saying that they are enable to doing this so i requested here so please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no:[protected]

Secret pin:[protected]*160

My mobile no:[protected]

I am writing this here after highest level of escalation i.e. the Airtel appellate team, multiple conversations with the supervisors and customer care as Ive not been getting an explanation for excessive charges on the bill of the number [protected] for the billing duration of 5th May 2016 to 4th June 2016.This number has been with us for more than 10 years now.

We noticed excessive billing on the 'my airtel' application (image 1 is a screenshot taken on 9th of May) and had been following up with the customer care to understand why the charges are so high despite following all instructions given by the customer care.

The following will give you a chronological order of events that unfolded:

23rd and 24th April - I have a conversation with customer care to activate necessary things for international roaming.

26th April 2016 - lands in the United States and switches off mobile internet.

6th May 2016 - I notice that the Amount on the myairtel app for [protected] was abnormally high. I notice something is wrong and remove the SIM card while i attempt to connect with your customer care through my son in India.

9th May 2016 - We realize that its going way overboard, the app says I have a unbilled usage of Rs 4457 for usage in a duration of 2 days! That too when mobile internet was switched off! I took a screenshot of this and is attached in the email.

10th May 2016 - I call customer care from the number [protected] to figure out what exactly were the charges levied for. The person in customer care says he cannot check as he doesnt have access to do so and also mentions that the billing is abnormally high. Asks me to check once the billing cycle is done.

14th May 2016 - I check the 'my airtel' app again and the unbilled amount gets stuck at Rs 5535.

6th June 2016 - when i checked the app again, the bill got generated and says Rs 5244. I call customer care to be informed that the bill will take 4 days to generate and details of transaction will be available only after these 4 days. At the same time I get the Rs 599 plan activated for international roaming.

8th June 2016 - unbilled usage says Rs 5535 for the duration of 5th June to 7th June 2016 when SIM card isnt in the phone! I was appalled! have taken a screenshot - attached as image 2.

10th June 2016 - Call customer care again trying to understand whether the bill had been generated. Get an answer that it has not been generated yet. Ask to connect call to supervisor.


13th June 2016 - after the bill has been generated, I realize we had been charged for Internet by AT&T. All the while when mobile internet was switched off!

Ever since then, we had been trying to connect with the customer care and supervisors, but the call to the supervisor never connects despite being on hold for over ten minutes. We made multiple calls from both two numbers to connect to the supervisor but to no avail. I resort to asking the customer care to arrange for a call back but the calls never come to the number requested to call to!

We called again on 20th July and waited until we could connect to a supervisor. He says he cannot help me beyond a point and asked me to connect with the appellate group, which is supposed to be the highest level of escalation.

Appellate team is no more helpful than the lower level in giving an explanation. They keep repeating that the bill charges are correct and their billing system is never wrong! Ask about the inconsistencies in billing for the month of June (Attached in the screenshot) they explain that the unbilled amount is charged without applying offers! I mean, we get unbilled usage when the SIM card was not even in the mobile phone! No proof given as to what ive used mobile internet for despite it being switched off or where has the traffic gone to.

The other issue is - Threat to disable service incase we dont pay the bill within a stipulated time frame despite having delay on their end to resolve the issue and not heeding to requests to extend the date of deactivation to ensure the issue is resolved before bill payment.

Previous to this issue, I have invested a lot of time and energy in getting bills sorted for the number since we always got Rs 750 levied extra for a whole year! Imagine spending 1 hour over phone with their customer care every month and getting a promise that the problem will not occur again and doing that again next month because the problem was not solved - for an entire year!

The abnormal levying of mobile internet charges even after the mobile internet has been turned off is a huge let down and had forced us to remove the Sim card when in the United States. Connections from work and other members of family were severed, including when father met with a major accident and broke 15 ribs. What would have happened had i ignored the high billing charges in the beginning of May in the 'myairtel' app and we get a bill of Rs 30, 000 for usage we never did? The lack of explanation is even more appalling and is subject to questioning the reliability and integrity of airtel service.

I demand that the charges levied on mobile internet be removed from the bill and refunded.

Dear sir/madam,

Our airtel landline connection and the internet is not working from
Last 14 days and registered complaints against this but no resolution
Yet. I contacted customer care almost every day and they are saying it
Will up and running in a day's time. And whenever i call, i am not
Getting a proper response from your customer representative and they
Talk very disrespectfully. So,...

I have three mobile no and one land line/broadband connection from airtel.
I have standing instruction for auto debit on my credit card for all the four connection. The credit card bank issued me a new credit card with new expiry date with same credit card number on expiry of old credit credit card. I informed airtel about new expiry date through sms in the format suggested by airtel. The auto debit is working for two mobile and landline/broadband number.

But one one mobile number ([protected]) i am getting voice alert that i am having outstanding balance and payment has to be made immediately. On contacting airtel customer service, they informed me that the mode of payment for the said number is "cheque mode". I have never advised airtel for cheque mode payment and i do not know how they changed to cheque made. The customer service executive asked me to re-register for auto debit online. When i did this i am getting error message "already registered for auto debit". The airtel service executive requested me to send the screen shot of the error message to aitel for resolving this issue. They said the matter will be resolved in 72 hours.

I do not know when they will sort out this problem

I work in Oracle Financial Services, GA, Nirlon Knowledge Park, Goregaon (E), Mumbai. There is barely any network on my mobile phone here. Always "No service is written on the phone. Earlier the signal strength was poor, but the problem has increased since a month. For contact u can on my office ph.[protected].

This morning experience that couldn't make outgoing call from prepaid airtel sim. Later check my mobile app to check the status of prepaid balance.

To my surprise it shows na. Usually it will show zero (0) but it's strange showing na.

Mobile number is [protected].

There is impossible to be balance to zero as it was recharged rs.250/- less than 4 days and it doesn't connect internet. On top it has all booster packs loaded with ample time frame to expire.

Please expedite the checking and put back my balance.

Sir/mam maine 27th feb 2016 me 1465 ka recharge kraya.. Bt unhone 4 months bad hi disconnect kr dia.. Maine unse complaint ki to excuse dere hai ki tumne activate ni kraya tbhi offer.. Sir bhot req ki unse.. Bt indirectly vo y hi bolna chah rhe the ki hm kuch bhi krle.. Consumer kuch ni kr skta.. Sir kya sch m hm kuch nhi kr skte.. Sir i m a student or mere liye 1465 rs. Bht bdi bat h.. Plzz help me sir plz... Contact no.[protected]
[protected]@gmail.com

Dear sir,

Greetings..

Pls be informed that our landline service is not working for the last 10 days even after repeated follow-up with the concerned service team.. This fault in the landline in happening very frequently and everytime the fault happens we are forced to wait for atleast 10 days minimum.. If this still continues, then we are sorry to say that we will forced to switch the subscription to different subscriber and will have to move with the consumer court in this regard.. This is because, everytime we are waiting for atleast 10 days during fault and the rental amount is also collected for the mentioned period.. Kindly take swift action and confirm us asap.. Waiting for your quick response.. It is very much ridiculous to see such a poor response from airtel..

Thanks and regards,

Sathia solomon raja..

Dear sir,
Just kind for your information i have five numbers of airtel company sim card and i am long time and old custemer, but i am not satisfied and cheated of airtel company beacues the company changed the sim plan without giving me any information and charged the highest panelty for late paid more time so please refund me the extra charged money and i am not satisfy with airtel custemer care service.

If in short time i will not get satisfy result i will take my legally action.

In this way i no that how many custemer have been cheated and airtel company growes up its business.

I have mentioned my number below
1. [protected]

2. [protected]

3. [protected]

4. [protected]

5. [protected]

Regards,
Dilip raval

I purchased a airtel 4g dongle with sim plus 6gb data pack for rs. 2000/- from kanishq infotech, 582 dh road behala kolkata 700034 authorised airtel shop on 16/7/16. photo of bill no. 1141 is attached.
I was promised activation on 18th july monday 2100hrs.
On wednwsday 20th july 16 the sim was activated by airtel ivrs system but till now the data pack has not been activated and i am unable to use the dongle.

I have complaint about bad network at my location and not even at my location when i travel within delhi call drops almost everywhere but there is no update from airtel. Everyday i miss lot of important calls and i am not even able to make outgoing calls sometime.
I received a call from airtel that our engineer will visit your place and check the network but no one has visited at my location. I have to pay extra money for call drops but there is no rebate. But the big issue is network. When i do not get good network then why should i pay bill, just for missed call alerts? Its seriously a big problem. Please help me to get this issue resolve asap
My number is [protected]
Name: Vineet

Lots of message comes to me, my number is [protected] in the name of th. jiten singh, i have discussed with your customer care centre my complaint no is 70386247 dated on 17.7.2016 but it is still continue, more than 100 message comes to my mobile, while receiving message no number is shown only cb message is highlighted and the content of the message is" janiye rashifal - call [protected]@r9 and win gold-dial *646*3#, sms pack only @ r1-dial *444*1# so on so kindly block such type of message. my mobile is samsung - model no gt-s7562.


Regards
Jiten

I've requested for porting of the sim for the number [protected] from vodafone to airtel on[protected].

I received a confirmation on[protected] that the porting request has been validated by vodafone and the service shall start on[protected]:12:00

Since then the sim has no signals
I reciced another message that when you stop recieving the signals enter you sim and dial a number for confirmation. But when i entered the sim the signals were not present.
It has been more than 12hours from the service time and i dont have a communication signal.
Ince i am left with no simcard connection i am not able to communicate to the service desk as well.

Kindly help me with the problem on email only as i do not have any other phone number

Details

Porting id :- vy486272
Email id :- [protected]@gmail.com

When i apply the new connection i received a message that i have feasibility to get connection. After that i have submitted my documents and payment of rs 1000. After 4 days i just called customer care to know the status that time they are told there is no feasibility in my area also they said will take 21 days has to wait to get refund amount.

All the customer care executive s are given different informations.

Airtel activated a service called "follow celebrities" on my mobile number with out my knowledge. when i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did. the coolest part is i had never used the data services of airtel for the current month.

My airtel no - [protected]