Airtel Complaints & Reviews

Date of incident: 9th August' 2016

I was repeatedly being called on my cellphone for last 2 months by Airtel executives to port my number from Vodafone to Airtel citing many benefits and an exclusive plan of rs. 399. The nature of my job requires internet connection 24/7. So keeping in mind Airtel's regular ads on 4G and network ppromise, I finally decided to port on 30th July. My number was successfully ported on 8th August' 16.

But since then the experience of joining Airtel has been disgusting to say the least. List of complaints are as below:

1) The pack I was promised was never activated on my phone and instead a pack which has no internet pack was activated.
2) Despite my repeated calling the customer care my issue has not been resolved. "An executive asked me to give the name and number of the executive who called me initially on my phone 15 days back".
3) Though i shared all the details of the plan they still cant activate the pack.
4) I have been without internet for last 4 days, but Airtel has done nothing about it.
5) When I raised a complaint No: 70787505 on Airtel, they told me it will take minimum 3 DAYS to change the pack on my phone.
6) And today when i again asked the executive has no information on when the pack will be activated. And when I asked him to share his senior's email ID and contact number he kept down the phone and vanished.
7) Apart from all this frustration there are regular call drops
8) regular no data coverage and messages that you missed a call, despite me being in a 4G network area!!!

Porting to Airtel has been the worst decision that I have taken ever. Sorry Vodafone, you are the best.

Myself is arun kumar with airtel digital tv id number [protected]. My digital connection has stopped (Error code-14) on 24/07/16 at 15:00 hrs. I called to customer care and enquire about the issue, they informed that someone has called from [protected] (Caller name:-mr. Manish) and he requested to upgrade my stb box and same has been done from airtel end. I was shocked that i did not have given such request still you stopped my connection due to your end mistake.

Then i asked airtel customer care person to register my complaint for the same. 1st complaint was registered at 24/07/16 at 15:57 hrs. Complaint id:[protected]. There are lots of other complaint numbers also provided which is given in the last.

After the complaint, on 26/07/16, mr. Jitu engineer (Mob-[protected]) visited at my site to confirm the issue. After investigation he declared that my stb box will change as it has been swapped with another card.In this scenario, i have not done any call for such changes and never requested for the same but still i am torturing by your team for their end mistake. Infect, above mentioned number ([protected]) is not belong to me and my other family person. Even this process of change setting of someone is quite dangers as i also can request you to change setting for other user by my mobile number.

At last, i would request you to revise your mistake and continue my service with any further delay. Also, for god sake, please improve your customer support process to change the setting of someone stb box so that other user not becomes the victim for the same kind mistake.

Other complaint numbers:-

1.[protected]

2.[protected]

3.[protected]

4.[protected]

5.[protected]

6.[protected]

7.[protected]

8.[protected]

9.[protected]

Best regards,

Arun kumar mob:-[protected]

Card no:[protected]

Stb id:-[protected]

I've recharged with unlimited data plans with 56 days of validity. But after 2.5GB usage the data lasted. I couldn't able to access further though it was a unlimited plan. And I also seen the balance deductions from my main balance account. I've complained about this issue on AirTel official complaint portal. But I neither get any reply nor assistance.

Dear sir
I had registered for hoisting an airtel tower. Your executive
Came for survey and successfully done the survey and told it is a good location and there are no airtel tower nearby. I will get a response within 15 days. But it's nearly 2 months and i didn't get any call from you.
Please look into the matter and do the needful.
Thanks
With regards
Dhruv sharma
[protected]
[protected]

We applied for fixed line wifi service in mea apartment a-719 sector 62, noida on 20th july, they took the form, address proof and money on the next day.
But its been 20 days and we have been complaining the company as well as the distributor on daily basis, but we haven't received any positive response from that side, hence we decided to refund our money, but again its 4 days and we have not received the money.

Date of applying: 22 july'16
Account number [protected].
Name : nidhi
Caf form no:4696382

Hi,

This airtel fraud story starts on july 25 monday. 08:30 in the morning i called airtel customer care around 08:30 in the morning and booked a broadband connection at neeladri road, electronic city phase 1 bangalore.. The lady agent who picked my call promised me that they will come to my house on the same day to provide me internet. I took leave on that day and waited for airtel the entire day. Nothing happened, so evening i decided to call back. Then they picked the call and told they will come next day. Finally some guy from airtel came on wednesday 27 july and took 1000 rs from me as advance, also my id proof and photo. After that same thing, nothing happened. So i called them back on friday 29th july evening and
An agent called pavan kumar (Customer care interaction id:[protected] picked the call and he told me that they dont have feasibility to provide internet in this area.

I was shocked and asked him, whether airtel itself were not aware about there feasibility. Then he started giving me hundreds of excuses. I told him clearly that, i am worried because someone from your end will misuse my documents. Then he promised me to send all the docs and my money before august 25. I asked him to make it fast. But he told it is his company's procedure. Okay, i am ready to wait anyway as the money is mine and i worked so hard to earn it also. I informed him to please courier my docs, photo and my money to my address asap.

As airtel betrayed me with false promises, i took some other broadband connection on 31 july 2011. I informed airtel via email ([protected]@in. Airtel.Com, appellate. [protected]@in. Airtel.Com) to cancel my order on same date. And from very next day i started asking airtel via email for an update on my cancellation request and money, docs refund. And then someone called and asked me to provide my bank statement for neft transfer. I have downloaded my online bank statement and sent the statement to airtel via their online portal, email as well as whatsapp message. After that same story they were asking me to send the scanned copy again after 2 days. Again i sent it. After that no updates from airtel as usual. So i started asking for updates.

Finally airtel came back with an email on august 07 sunday and i got two calls from airtel (Different agents) as well. Both of them told me that they initiated the cancellation process and asked me to wait for 72 hrs. (I informed both of them, whatever the update is please inform me via email as i wont prefer to pick call when i am at office, they told they will update the feedback). And as per the agreed conversation, i waited till august 10, wednesday and nothing happened as expected. So i wrote a mail asking for an update. Someone called again and started telling me same stories. Then i told them that i will wait till friday, 12th august.

Again someone from airtel called me on august 11 morning (Actually two times in the morning different agents called me) and told that they have initiated cheque for me. (I informed both of them as well to please update my feedback that i wont prefer call between 09:00am and 08:00pm as it will affect my job, please do email me). Again coming to the point, i told them that i have written lot of emails (With bank statement) as well as messaged all the requested docs for refund in given whatsapp number as advised by airtel before. Also i informed her that, i had spoken 3-4 times with the customer care executives who called me regarding this.In all the conversations whatever it is whatsapp message or email or over phone, i have clearly mentioned that i need only neft transfer. Because as i am working, i don't have time to make a travel to the bank and change their cheque. So i requested them to please transfer neft of rs 1000 and confirm it in this mail by end of the day today.

And again on same day, august 11 evening an agent called sneha (Interaction id :[protected] called me (Remember, i have informed airtel atleast 4 times that i dont prefer calls between 09:00am and 08:00pm. Still they called me). Back to the story, she told me that they are yet to cancel my broadband request and will take another 3 working days. I wondered about the service level airtel is providing, but she is not at all bothered. She is also telling same stories like all the other agents. None of the airtel appellette agents are not even listening what their customers are requesting. They will just do entirely opposite to what we have advised.

Yesterday evening i had written a mail again to both of that email id's. I have written my concern again.

As i told on august 11, morning two different airtel guys called and told, your refund was initiated over cheque. And i got a message also. When i wrote a mail to airtel guys stating that i want neft only, an agent called sneha called me and told you are yet to cancel the request. Even i dont know what is the status of my cancellation request. If i ask for an update, airtel will call every 3-4 days and will ask me to wait. Same story is getting repeated from the first day. Even we dont prefer call and ask them to update this in the complaint, again they will call and trouble us. It is like for 1, 000 rs they are troubling me like hell. I have to do a follow up on each day for last 2-3 weeks which worth more than 10, 000 rs atleast. I mean they keep me doing rs 10, 000 work for 1, 000 rs.

The most funnier thing is that even airtel guys don't know what is happening. 3 people called me on same day and all three were telling different stories. If this is the case, how do we believe airtel.? How do we find our money to be safe with airtel? I suspect airtel doing this to all their poor (Common man) customers. We work hard to earn a penny, service providers like airtel just sit there and loot our money as well. And when we ask about the status these people will give hundreds of excuses and stories. Pathetic service ever. Even airtel customer care applette manager/head is worst because he himself doesn't know what is happening with his team. If we ask for higher level escalation email id, airtel guys wont provide that as well.

I also wonder what a troublesome service airtel and its customer care guys are providing to their customers. How many times a customer need to repeat the same thing again and again.?? And at the end, these will do just opposite to what we have advised. I deeply regret now, for the moment i have decided to go with airtel broadband. I didn't got the service and now i have to follow up 100 times to get my money back. I suspect whether airtel is purposely doing this to fellow customers for looting their money. This is the pathetic and worst service i have ever got in my entire life. I am 28 years old now and till the date no other service providers troubled me to this extend. Worst ever...

So i request all fellow mates, to think 1000 times before you take a decision on airtel broadband.


-jaison

Hi sir
Please deactivated my no.[protected] because my card missing, by me So please sir

I am totally dissatisfied by airtel service.my incoming call facility and sms service is not working without any reason from last 15 days cause of this my online bank transaction is pending. i already loddge a complaint but airtel take no any action on it. cause of this i am in big trouble but airtel is behaving like a stranger. my airtel postpaid number is [protected], my alternate contact number is [protected]. complaint numbers provided by airtel[protected], PO[protected].

I r. Venkateshwara from chennai have a complaint regarding the big fraud going on in the market regarding mobile tower installation. I am describing the entire story below:

Being a middle class man and being a man who has wish to enhance income, i went through an add in times of india newspaper that airtel mobile tower needs plot/land for mobile towers of good companies like airtel phone. As i also have a plot i thought of applying for this business. So i did it. I called on [protected], number of mobile tower company that i am interested in their project. So they asked me to send my email id and address to know the entire process and i did it. After around 24 hrs rahul kumar singh called me back from no. [protected] saying my plot is suited for their requirements and i had to register with them with this 12, 000 amount for multimedia mobile tower. I registered myself doing so.

Then they asked for these documents id proof, address proof and property paper etc to complete the process i kept on doing the same, then they kept on asking for payments telling me about various norms and taxes, they took almost 15 lacs rupees from me in this entire process in there saving bank account and mostly bank account belong to delhi city and there contact number also.

I have deposited the amount in below accounts:

Rahul kumar singh canara bank branch - madipur, delhi account no.[protected]

And when i asked them for accomplishment they stopped picking my calls on [protected] number and when they used to pick my call they used to use abusive words and used to threaten me saying that you do not know our power we are into this business from long time back and everyone supports us whether its police or anyone else. They tortured me mentally saying such things and i got scared. After that i went to bangalore city police station to complaint against fraud mobile tower company, they fired a fir against them under act, section 420, 120 act, and you know these acts are serious criminal fraud act.

Though police and cbi is still searching these people but what about the adds that are still going on in the leading newspaper.

As per police verification all the companies with these different name are handle by the same single company and which is not registered any where, which you can check online.

Already police has freezed few of there accounts still they have few accounts they are working even after complaint. So i request to innocent peoples please don’t deposit such amount in these frauds account.

I request you to take strict action against such fraud people so that they may not rule on a common person like this and you take a step forward to vanish all such mishappenings that are going on. They gave me there company address after police verification there is no office they are bastard and fraud.

I was using the prepaid airtel number [protected] for last 5 years, currently i am abroad and last two months i have not used it and the number got cancelled, i need it back as soon as possible i have contacted the airtel customer care but they are asking me to apply for duplicate sim.i cannot apply for a duplicate sim since i am not in India.also i was not using the sim fo only 70 days(not 90) but it got cancelled.the number had been used til june4th 2016.I need to activate the number urgently.Please help me out.

[protected] is my airtel number .
here is more problem of airtel network.
call always drop.
cant surf internet.
please help us any how.

I have an airtel wifi connection for the past 20 months, on various occasions i have registered my complain about bad signal, poor speed, lack of connectivity, etc, to no avail as there is a complete lack of response from airtel in addressing customer service. Although the complains are never addressed, the automatic sms from airtel every time confirms that the problem is resolved.

Over the last two weeks there is no airtel wifi signal at all. Numerous complains have been registered by me so far over the past two weeks on the issue, but no representative from airtel has bothered to address the issue. With the exorbitant amount charged by airtel per month (Rs. 1500/- approx), with no service, i will not make payment in view of lack of connectivity for more than half of the month.

I hope airtel will respond to this complain and address it.
Fixed line - [protected]
Broadband[protected]

My no [protected] big problem every 30 min. Auto Activate on some vas services my account deducted 1000 thousand Rupees plz resolve this big problem. Vas detail
1) icandytv
2) gamesclub
3) supermodelclub
4) tinytv
5) biscootstores
6) iplayer

Regards

Aziz shaikh

Dear Sir,
Namaskar.
Mere Mobile me Week Network/No Network ki problem ho rahi hai. jo ki pichhle 1 year se hai. maine kai bar complain ki hai costomer care me aaj tak koi karyawahi nahi hue. Kripya Meri Samasya Ka Samadhan Karne Ki Kripa Kare.
My Airtel Mobile No.
[protected]
Name- Ashwan Kumar Sahu
Dipka, Korba (C.G)

To who so ever it may concern
I was using a number [protected].I was not able to pay the amount because of some reason, as i was not in the town.As soon as i return i received a call that your bill is due, i replied that i will pay it the day itself, but was facing some problem in transaction as the number was inactive.today i.e 11/8/2016 i again receiv9ed a call from airtel call centre regarding payment.I replied them that i will do it within half an hour, but due to server down of indian overseas bank i was not able to do the same.I again got the call and i said that i will make through another bank just hold for a moment.I have finally paid the payment but the staff was so annoying .A PERSON NAME REEMA WAS SHOUTING BADLY AND HER WORDS SHE SPOKE WERE "DUNIYA BHAAR KI PAYMENT HOGYE LAKHO CRORE KI AAPKI NAHI HORAHI, AAP SE HOGI BHI NAHI".she didnt have any sense to talk, keept on her aggression. for evidence kindly check the call recordings. They told that they were calling from rajori garden new delhi office and the number from which they called were +[protected].I need that you take some strict action.I have been using airtel fixedline and prepaid from past 15 years -
[protected]
[protected]
and three more numbers but never faced such kind off problem and if you dont take an action regarding this i will port my connection and even of my family members and friend.My mobile number is [protected] and email address is [protected]@yahoo.com

I want to know what is the standard internet charges applicable national wide. Why there is a sky high pricing. Price should be reduced. 2g 3g packs are like normal people cannot afford these rates. How these people defining these rates. How can they change the rates without informing the users. The message they are communicating in messages and online are different which leads user to loss money.

There is one Airtel staff. He took Rs.500 from me for providing an airtel postpaid connection and gave a new sim to me. Now, its one month and he still could not activate the sim. Now, I told him to return my money and take back his sim, but he is constantly delaying and ignoring my calls.
My name is Samir Pramanik.
My contact number is : [protected]

The name of the airtel staff is Nilesh and his contact no.- [protected].

This is cheating customers in a very bad way.
Airtel being such a reputed organization should not entertain such employees. I expect strict action and refund of my money.

Hi, This is DINU. I have taken one Airtel postpaid mobile connection on 06 AUGUST 2015. The number allotted for me is [protected]. I bought this from AL Airtel Relationship Centre, kadappakaka kollam. The executive told me that the SIM will be activated within 24 hours at any cost. Now today is Thursday 11th august 2016. As of now the SIM is not activated. I have mailed twice and contacted the 121 customer care more than 5 times. The reply I received is that the address verification on my connection is not yet done. It is not my fault. I dont know why this much delay in Airtel for address verification for a single Postpaid connection. postpaid connection . There is no meaningful reply from Customer care also. All fake commitments that customer care is working for 24 X 7. I sent a mail on mnday 8th august. I have not received a reply as of now. Their customer care is not working on Saturday and Sunday. At last I asked them to cancel my connection as it takes too much of time for activation. Atleast for this mail I am not sure the educated Airtel persons will reply or not. I got frustrated too much with the way they treat their customers. One customer care person is saying that address verification will take 7 days. Another person in the next time call is saying that it will take 24 hours. one more person is saying that it will take 72 hours from the time of purchase. There is no uniform reply and finally another person asked me to go and contact the dealer from where I purchased the SIM. This is how the Airtel company is treating their postpaid customers. The number 1 worst customer care experience that I have never had before.

I wanted to install new airtel broadband connection in my house which is in Sabari Serenity apartment Siruseri, chennai. I contacted airtel and in their website, it is mentioned they charge u with 1000₹ as installation fee. I applied online and a parson called me from airtel and said i have to pay 3500₹ as installation charge instead of 1000₹ as mentioned. Why this huge variation from announcing publicly that it is only 1000₹ and you guys actually charging 3500₹? The parsons name was Manish Patel as i found in truecaller. His ph no is +[protected]. Please look into this matter as its not just a small varient.

Airtel got charged 300 rupees for 2G data for 56 seconds. I am unable to know the reason why 100MB data is consumed in 56 seconds of time in 2G network.
We are unable to get good response on the bill that was charged. I am having 3G Pack which is stating in the bill post 300MB data stops for Rs.100. But they have charged Rs.1400 for the data usage.