Airtel Complaints & Reviews

Address: Mumbai City, Maharashtra, 400063

I work in Oracle Financial Services, GA, Nirlon Knowledge Park, Goregaon (E), Mumbai. There is barely any network on my mobile phone here. Always "No service is written on the phone. Earlier the signal strength was poor, but the problem has increased since a month. For contact u can on my office ph.[protected].

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Address: 636002

Website: www.airtel.in/mobile/prepaid/tamilnadu

This morning experience that couldn't make outgoing call from prepaid airtel sim. Later check my mobile app to check the status of prepaid balance.

To my surprise it shows na. Usually it will show zero (0) but it's strange showing na.

Mobile number is [protected].

There is impossible to be balance to zero as it was recharged rs.250/- less than 4 days and it doesn't connect internet. On top it has all booster packs loaded with ample time frame to expire.

Please expedite the checking and put back my balance.

+1 photos

Jul 22, 2016

Complaint marked as Resolved

Looks it's caused due to the Double SIM and the primary SIM changed to the another SIM which don't have balance. Also within few hours I did got below reply from Airtel, which is pretty fast. ---- Dear Customer, This is in reference to your email regarding unable to view balance on airtel app for your airtel mobile number 9791805163. At the outset, we regret the inconvienience caused. We would like to inform you that currently your main account balance is Rs. 244.73/- . Dial *121 *2# (Toll Free) to check your account balance and validity. Further, we request you to uninstall and re-install airtel app for your number. If still problem persists, please revert with the screen shot of error received for further assistance in this regard. For further queries, please email.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2016

Airtel Customer Care's response Dear Rajendren,

This is with reference to your post dated 22 July 2016.

Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Meerut, Uttar Pradesh, 250344

Website: www.airtel.in

Sir/mam maine 27th feb 2016 me 1465 ka recharge kraya.. Bt unhone 4 months bad hi disconnect kr dia.. Maine unse complaint ki to excuse dere hai ki tumne activate ni kraya tbhi offer.. Sir bhot req ki unse.. Bt indirectly vo y hi bolna chah rhe the ki hm kuch bhi krle.. Consumer kuch ni kr skta.. Sir kya sch m hm kuch nhi kr skte.. Sir i m a student or mere liye 1465 rs. Bht bdi bat h.. Plzz help me sir plz... Contact no.[protected]
[protected]@gmail.com

Sep 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

Airtel Customer Care's response Dear Abhinav,

This is with reference to your post dated 22 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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J

jamtaramdewasi

from Mumbai, Maharashtra

Jul 22, 2016

Dear sir bhinmal jalore me pichle 4 dino se 3g service nahi mil pa rahi hai plz help all airtel consumer

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Address: 625003

Website: www.airtel.in

Dear sir,

Greetings..

Pls be informed that our landline service is not working for the last 10 days even after repeated follow-up with the concerned service team.. This fault in the landline in happening very frequently and everytime the fault happens we are forced to wait for atleast 10 days minimum.. If this still continues, then we are sorry to say that we will forced to switch the subscription to different subscriber and will have to move with the consumer court in this regard.. This is because, everytime we are waiting for atleast 10 days during fault and the rental amount is also collected for the mentioned period.. Kindly take swift action and confirm us asap.. Waiting for your quick response.. It is very much ridiculous to see such a poor response from airtel..

Thanks and regards,

Sathia solomon raja..

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Mr. Raja,

This is with reference to your post dated 22 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

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S

soloking

Jul 22, 2016

Kindly read the subject service number as[protected]

Airtel — Landline service for [protected] Not working for past 10 days..

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Address: Kutch, Gujarat, 370421

Dear sir,
Just kind for your information i have five numbers of airtel company sim card and i am long time and old custemer, but i am not satisfied and cheated of airtel company beacues the company changed the sim plan without giving me any information and charged the highest panelty for late paid more time so please refund me the extra charged money and i am not satisfy with airtel custemer care service.

If in short time i will not get satisfy result i will take my legally action.

In this way i no that how many custemer have been cheated and airtel company growes up its business.

I have mentioned my number below
1. [protected]

2. [protected]

3. [protected]

4. [protected]

5. [protected]

Regards,
Dilip raval

Sep 5, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2016

Airtel Customer Care's response Dear Mr. Raval,

This is with reference to your post dated 21 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

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J

justomi

Jul 22, 2016

Sir...
There is no 3g network in our area...last 2 month it has big problem and idea 2g speed is more than airtel 3g speed.plzz improve the server this area(jaspur, uttrakhand)..otherwise our group port this number into idea.

Om prakash
Jaspur(udham singh nagar)
Uttrakhand

Reply

D

dipakraval

from Nashik, Maharashtra

Jul 30, 2016

Dear Sir,

No resolve this problem, please read my discussion with airtel.

nodalofficer.[protected]@in.airtel.com Jul 25 at 6:56 PM
To
[protected]@yahoo.com
Message body
Dear Dilipkumar Raval,
Greetings from airtel!
This is in reference to your email regarding service related concern for your airtel number [protected].
As discussed over the phone on [protected], I regret the infeasibility to provide you the discount offers for your above mentioned number from our end.
Further, I request you to visit www.airtel.in or nearby airtel Relationship Center (ARC) to know the special benefits and offers available for your number.
We have noted your concern as a feedback and forwarded to the respective department. In future, if there are any offers, you will be informed from our end. We hope you understand our limitations in this regard. We sincerely apologize for not meeting your expectations in this moment of need.
For further queries, please do email.
Our effort has always been to provide enhanced customer experience.

Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
PRIYADHARSHINI LINGAPPAN
bharti airtel limited

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 25/07/2016 04:44:35 PM
Subject: Re: FW: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL

Dear Nodal officer,

As per trailing mail with subject line are you shour in this matter solve ?

On 21 Jul 2016 20:38, nodalofficer.[protected]@in.airtel.com wrote:

Dear Dipak Raval,

Greetings from airtel!

This is with reference to your email regarding bill plan change without customer approval for your airtel mobile number [protected].

As discussed over phone on [protected], I would like to inform you that, bharti airtel limited reserves the right to withdraw / modify any tariff plan, promotional offer / scheme at any time as per regulations.

On such withdrawal / modification, bharti airtel limited reserves the right to shift the subscriber to revised tariff plan or the best available suitable plan on the date of withdrawal / modifications.

Customer touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.

Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely

Muneer

bharti airtel limited

[protected]Original Message[protected]

From: [protected]@yahoo.com

To: nodalofficer.[protected]@in.airtel.com

Cc:

Sent: 21/07/2016 09:46:08 AM

Subject: Fw: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL

Dear Sir/Madam,

Please updated result???

Regards,

Dipak Raval

Contact no:- [protected]

----- Forwarded Message -----

From: "nodalofficer.[protected]@in.airtel.com"

To: [protected]@yahoo.com

Sent: Sunday, 17 July 2016 12:11 PM

Subject: Re: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL

Dear Dipak Raval,

Greetings from airtel!

This is in reference to your email regarding network issue for your number [protected] and others.

As discussed over phone on [protected], I have gone through your records and found that your complaint is registered and the reference number is SR70383490. Our team is working on the same and you will receive an update by 20/07/2016.

For further queries, please email. I will be delighted to assist you.

Regarding service issue:

I have noted your valuable feedback towards the same happened and escalated to our concerned authorities to investigate regarding the issues, so that, the same should not be repeated to any of our valuable customer¿s again.

Further, at airtel, we value our customer feedback. I would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.

Regarding bill plan change:

I would like to inform you that, bharti airtel limited reserves the right to withdraw / modify any tariff plan, promotional offer / scheme at any time as per regulations.

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Address: Kolkata, West Bengal, 700061

I purchased a airtel 4g dongle with sim plus 6gb data pack for rs. 2000/- from kanishq infotech, 582 dh road behala kolkata 700034 authorised airtel shop on 16/7/16. photo of bill no. 1141 is attached.
I was promised activation on 18th july monday 2100hrs.
On wednwsday 20th july 16 the sim was activated by airtel ivrs system but till now the data pack has not been activated and i am unable to use the dongle.

Aug 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: New Delhi, Delhi, 110065

I have complaint about bad network at my location and not even at my location when i travel within delhi call drops almost everywhere but there is no update from airtel. Everyday i miss lot of important calls and i am not even able to make outgoing calls sometime.
I received a call from airtel that our engineer will visit your place and check the network but no one has visited at my location. I have to pay extra money for call drops but there is no rebate. But the big issue is network. When i do not get good network then why should i pay bill, just for missed call alerts? Its seriously a big problem. Please help me to get this issue resolve asap
My number is [protected]
Name: Vineet

Sep 5, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2016

Airtel Customer Care's response Dear Vineet,

This is with reference to your post dated 21 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

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V

vineetnirankari

from Muzaffarnagar, Uttar Pradesh

Jul 24, 2016

Do you know how much i have to suffer because of this. I am working in mnc and everyday i miss my cab because of this poor network. I am not getting any calls from my cab driver and he moves the cab everyday and i have to go office by myself and i am working in grave yard shift. I have attached a screen shot of missed calls messages i received everyday but cant attach more pictures here. But still no one has contacted me to get this resolve. I recently paid my monthly bill on time but i think i did mistake actually i have not to pay before this issue get resolve. Anyways i am loyal with my side lets see how much effort you do to resolve my problem.
WAITING
Sorry i am not able to attach the screen shot. If you want i can provide you on email.

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V

vineetnirankari

from Muzaffarnagar, Uttar Pradesh

Jul 27, 2016

I think i need to share this to social sites as well so that everyone knows about this.

Reply

V

vineetnirankari

from Muzaffarnagar, Uttar Pradesh

Aug 5, 2016

Hi Akansha,

Could you please let me know how long it will take to resolve this issue, so that i can claim my bill amount for this poor service. As already i have suffered for 2 months.

Regards
Vineet Dua
[protected]

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Address: Imphal East, Manipur

Lots of message comes to me, my number is [protected] in the name of th. jiten singh, i have discussed with your customer care centre my complaint no is 70386247 dated on 17.7.2016 but it is still continue, more than 100 message comes to my mobile, while receiving message no number is shown only cb message is highlighted and the content of the message is" janiye rashifal - call [protected]@r9 and win gold-dial *646*3#, sms pack only @ r1-dial *444*1# so on so kindly block such type of message. my mobile is samsung - model no gt-s7562.

Regards
Jiten

Sep 5, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2016

Airtel Customer Care's response Dear Jiten,

This is with reference to your post dated 21 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 411028

I've requested for porting of the sim for the number [protected] from vodafone to airtel on[protected].

I received a confirmation on[protected] that the porting request has been validated by vodafone and the service shall start on[protected]:12:00

Since then the sim has no signals
I reciced another message that when you stop recieving the signals enter you sim and dial a number for confirmation. But when i entered the sim the signals were not present.
It has been more than 12hours from the service time and i dont have a communication signal.
Ince i am left with no simcard connection i am not able to communicate to the service desk as well.

Kindly help me with the problem on email only as i do not have any other phone number

Details

Porting id :- vy486272
Email id :- [protected]@gmail.com

Aug 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 600049

Website: airtel.in

When i apply the new connection i received a message that i have feasibility to get connection. After that i have submitted my documents and payment of rs 1000. After 4 days i just called customer care to know the status that time they are told there is no feasibility in my area also they said will take 21 days has to wait to get refund amount.

All the customer care executive s are given different informations.

Aug 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 695583

Airtel activated a service called "follow celebrities" on my mobile number with out my knowledge. when i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did. the coolest part is i had never used the data services of airtel for the current month.

My airtel no - [protected]

Sep 5, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

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Address: Ramanagara, Karnataka, 562159

Website: Airtel

Sir/madam,
This rajani dasegowda i am using airtel number is +91-[protected], i would like to bring to your kind notice that all airtel customer care executives are cheating, misleading and misguiding innocent customers. This is one instance, i have recharged 10gb data for rs.1505/- on 27/06/2016 at 11.00 am through internet banking (Ref: transaction id[protected] but after entering otp the transaction got declined meanwhile my account debited by rs.1505/- but i dint receive any data. On the same moment i called customer care and spoke to one of airtel executives regarding this he said that sorry madam due to our sever problem your transaction got declined and don’t worry you will get your money back within 7 working days to your account. Actually i was very much need of internet data so asked the same executive. Then he said me to recharge once again and your first recharge amount will credited to my account. Same day i have once again recharge same amount of rs.1505/- through internet bank at 12.00 pm even i got 10gb data immediately (Ref: transaction id[protected]
After one hour i. E at 1.40 pm i got another 10gb data of first declined transaction. Totally i was credited 20gb data expiring on 24.07.2016. Then i called customer care and i spoke to one of aitel care executive and supervisor regarding this and i asked her to refund first recharge amount as we are middle class family people we could not use entire 20gb data in 28 days by spending totally rs.3000/- in a single month and more over it is burden for us. Then she assured me to solve my issue by discussing with technical team with in five working days. After five working days once again i called customer care then one your executive spoke to me and said madam we can’t refund your money back but we will extend the expiry date to another 28days. I said her to extend that day only but she sad don’t worry madam we will do it later before 24.07.2016. Then she only said me that madam you no need of calling once again customer care and we will only call before 24/07/2016 so i quite by believing airtel executives and supervisors words.
After many days that means on 19/07/2016 one of their executive called me and said madam if you want to extend the period you have to recharge rs.186/- and i asked why i should anyhow i am still having 13gb then she said arrogantly if you want recharge or else leave it so i got angry as that was small thing to leave entire 13gb data so i shouted at her and one of their supervisor also that day why that first supervisor or executive dint revealed anything for extending period i have to recharge once again for rs.186/- afterwards he said that once again i will talk to technical team and then i will get back to you. But there is no response from their side so once again i only called customer care executive to transfer call to their supervisor but while transferring call i know intentionally they disconnected the call but i dint keep quite so once again i called then one of their supervisor said me in the neck moment we are not having any option to extent the period without recharge rs.186/- and sorry for our mistake.
Like this all airtel rascal executives, supervisors intentionally misleading, misguiding and cheating innocent customers for earning more and more incentives by making loss to poor customers. You people just think for educated customers they are cheating like this what about uneducated and poor village people. They are advertise all over india we won’t hide anything we are best. But we will (Who are all got cheated by their fraud and uneducated executives and supervisor) says they are the very worst connection in this world. They are unfit to serve the innocent customers.
If you are a human being go through all recording whatever your nonsense/unfit executives and supervisors spoke so far and how they cheating innocent one and teach them good lesson. Kindly get me justice

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Pune, Maharashtra, 412201

Hi,

My name is laxman khaire and airtel digital tv id is [protected].

I had done 3927 rs recharge on 16th july 16 at 9 pm and money is deducted from my credit card but not credited into dishtv account.

I had resisted the complaint on 17th july for reversal of amount.

After confirmation of your representative that amount will be refunded, i had done another recharge of 3927 rs on 17th july.

But on 19th july i had received a message that my account is recharge with 3927 rs amount.

When i contacted to customer care. I had no response from your team and they waited for me more than 1 hr. To transfer phone to senior.

One of your senior talked with me and he confirm me that amount will be refunded.

But today i knew that there is no any complaint for reversal of amount.

So please look into this matter.

Sep 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Mr. Khaire,

This is with reference to your post dated 21 July 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Aug 12, 2016

Airtel Customer Care's response Dear Mr. Khaire,

This is with reference to your post dated 21 July 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Address: Chennai, Tamil Nadu, 600082

Hi,

I am using airtel broadband for past two months... Its been a worst experience since i started using this this connection. Mine is 1099 plan with 75 gb at the speed of 16 mbps... Only during the knight time i get the speed, otherwise its 2, 3 or 4 mbps speed... I already submitted a compliant, they called and said will fix the issue.

Please dont cheat public wioth false promise and make them suffer. If this time this is not resolved, i will surely take it to consumer court and face this legally. At least through my effort others will be benefited.

My land line no:[protected]
My contact no: [protected]

Lucas joseph.

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Mr. Joseph,

This is with reference to your post dated 21 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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View replies

L

lucasje755

Jul 25, 2016

Hi Akanksha Singh,

I have not received a phone call also and there is no action taken on my compliant...is there anyone really looking into it...?

Its absolutely disappointing with Airtel, why should we pay so much and not get the basic speed, specially when its is broadband...if you can not resolve, please cancel my connection.

Note: i get the speed only after 8 pm...but i took broad band for speed so that i can work from home...

Thanks,
Lucas J

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Address: 160071

I have been using airtel since last 4+ years.In delhi, it worked fine for me.
Then i moved to hyderabad, where it troubled me a bit but still i managed and tried to remain with airtel. Now its been 5+ months in mohali and i am really frustrated by the services provided by airtel out here. The call drop rate is so high that i am not even able to make a call clearly. I am only able to connect a particular number only after connecting it for more than 4 or 5 times, as most of the times there is an issue of call failure. There is no network coverage and the flagship store guys are saying that airtel is best in mohali.Initially i started with 899 plan but due to all these issues, i switched to 499 plan, still the bill charged is totally erroneous. Moreover i haven't received the bill details. I have made a complaint with customer care regarding my bill details, but what i am receiving every time is just a mail without any attachment i. E. There is no bill attached along with the mail.

Aug 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jul 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Mumbai City, Maharashtra

Website: Airtel Billing Issue

This mail have been sent to airtel but from many months but issue has not been solve...

Dear airtel,

Kindly request your interference as per below trail mail airtel team is just not solving the billing issue which they have imposed on me rs.12840 for internet usage, but every time after compliant they argue and close down the compliant.
Just to provide you details of my compliant given to airtel i am facing this issue from last 2 month and after follow ups they revised my airtel bill for the month of may'16. But again in this month of june'16 billing i am regularly torched by them even after my so many complaints given to them. Kindly providing you details of compliant given to airtel dated 14/6/2016 — compliant reference 69823101, compliant given to airtel dated 15/6/2016 — compliant reference[protected], compliant given to airtel dated 27/6/2016 — compliant reference[protected], compliant given to airtel dated 28/6/2016 — compliant reference 70063016, compliant given to airtel dated 29/6/2016 — compliant reference 70081564, compliant given to airtel dated 9/7/2016 — compliant reference 70258512.
Also to inform you i have received message from airtel on dated 21/6/2016 as mentioned in red (Token number g044 dated 21/6/2016 data use apprx 869.39 of 1024.0 mb has been used on your mobile till 21/6/16 as per your plan post 1024.0 mb)
This message gives clear picture how airtel has charged me unnecessary 3g charges which i have never requested to them.

Kindly request you to log an complaint against airtel for torturing me from 2 months and to inform you i have not used internet network from 15/6/2016, 20/6/2016 till billing date due to this issue. Kindly need compensation for all the trouble that airtel has given me for 2 months. Request you to solve the issue on urgent basis.

Regards,

Dharmendra poojary

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Mr. Poojary,

This is with reference to your post dated 21 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: New Delhi, Delhi, 110085

Website: Airtel

I have contacted endless times for broadband connection at my home. I have got endless calls for same by multiple people and every time different response. At times im told executive will be visiting my home, i keep waiting but no one turns. I get a call later then executive says did the executive call up.
At times told that at my location there is no airtel connection.
Kindly fix this issue.

Aug 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Mr. Goel,

This is with reference to your post, dated 21 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support

Jul 28, 2016

Airtel Customer Care's response Dear Mr. Goel,

This is with reference to your post, dated 21 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Ranchi, Jharkhand, 834001

To,
Airtel
Ranchi, jharkhand.
Sub:-regarding network signal weakness
Dear sir,
This is kamlesh prasad proprietor of prasad boys hostel, ranchi. sir we have 3 boys hostels in ranchi and total strength is approx 400 students. sir in one hostel i. e. (add):-prasad boys hostel chunna bhatta near distillery pul h. b. road kokar ranchi, there is problem of network strength. sir in this hostel many students are your customers but network problem is persisting. please solve our problem i assure you that i’ll give u many customers (approx 80-100) and also good revenue to you. please cooperate with us.
With warm regards
Kamlesh prasad
(proprietor)
Mob-[protected]
Prasad boys hostel, ranchi.
List of some existing airtel customers list who facing network problem

1. priyanshu ranjan-[protected]
2. sourabh prakash-[protected]
3. madan mohan pal-[protected]
4. rajesh oraon-[protected]
5. prince kumar-[protected]
6. rajesh rawani-[protected]
7. upendra kumar-[protected]
8. abhishek raj[protected]
9. naveen kumar-[protected]
10. rahul srivastava-[protected]
11. vivek kumar-[protected]
12. pintu nandan-[protected]
13. anish mahto-[protected]
14. avinash jha-[protected]
15. ujjwal kr. singh-[protected]
16. bindeshwar bedia-[protected]
17. baban kumar-[protected]
18. dheeren kr. mandal-[protected]
19. rishabh kumar[protected]
20. deepak kumar-[protected]
21. alok prasad-[protected]
22. azhar uddin-[protected]
23. adrash kumar-[protected]
24. satyam kumar jha-[protected]
25. sahil kumar singh-[protected]
26. himanshu choudhary-[protected]
27. rajhansh prasad -[protected]
28. prince kumar-[protected]
29. vikash rugu-[protected]
30. sumit kumar-[protected]
31. harendra kumar-[protected]
32. harsh burman-[protected]
33. manish kumar-[protected]
34. ajit kumar-[protected]
35. bipul kumar sahu-[protected]
36. mayank sagar-[protected]
37. vishal sharma-[protected]
38. rahul kumar-[protected]
39. prabhat ranjan mahto-[protected]
40. rupesh kumar-[protected]
41. ankit kumar-[protected]
42. harsh chauhan-[protected]
43. ujjwal-[protected]

Sep 1, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2016

Airtel Customer Care's response Dear Mr. Thapa,

This is with reference to your post dated 21 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Jabalpur, Madhya Pradesh, 482001

Website: www.airtel.in

Hello,

This is the link to which no action was taken:

http://www.consumercomplaints.in/airtel-mobile-calling-c1328586

Hence I'm raising a new complaint since the old one is not getting attention from Airtel.

The link mentioned above quotes the following :

"Hello,

I have been an airtel customer for quite a lot of years. But recently i shifted to another service provider.
Soon after submitting the 'porting' request, i got number of calls from airtel customer care, where i was literally interrogated (Seriously grilled with harsh questions and even more harsh tone of voice) by the representatives. After finally telling them all the time they called they ported my number.
But after porting, i found out that none of the airtel mobile numbers are able to call me. I ask my friends and relatives who had airtel mobile number, to give me a call, but it always said that "this number is not valid" (Yeh number vaidh nai hai).
I called up my new service provider to solve this, but they said that this is not in their hands and i need to contact airtel for this.

What i really want is the following :
(1) clear the blockage by airtel. Let all airtel numbers be able to call on my mobile.
(2) an apology in written (Email) by the airtel management for the insult by the representatives.
(3) a compensation for the trouble caused."

Thanks

Airtel customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600042

Website: Airtel.in

Name:leo alber rajasekaran. S

Im leo from velachery i booked airtel broadband connection after 5 days of document submission once i contact your customer care they said broadband connection is full so we cant provide connection right now please wait for three months. So i switch to some other portal. Now they are saying we can provide connection now, please understand i don't want two connect i'm not rich enough pay for two connection. So i request you to refund my advance amount, and more thing please take some immediate action on my complaint, hence i request lot of complaints to customer care yet now didn't get proper reply from them please refund my money as soon as possible.

Aug 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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