Airtel Complaints & Reviews

I requested for cancellation of my above connection over phone on 8th august 2016 and i was given ticket number: [protected] with the commitment that i would be called within 24 hrs and cancel the above number. But i have neither received any call nor confirmation on deactivation / cancellation of my above number. I want the cancellation to be done immediately and dues if any be collected by airtel by sending messenger personally.

S kumar

I have been using airtel iptv service from last 6 years, airtel iptv shutting is down operations from 31st august making many users in delhi forcefully shift to dth platform. But what about the increase in the monthly charges?
Minimum dth pack of 456/- + 90 rs for recording + hd channel charges (Optional) + taxes.
Essentially, you are keeping our phone bills at the same amount and removing the cable component from triple play services and adding the dth bills on our heads forcefully - this will take our bills to[protected] per month.

Airtel should rethink its decision or at least, compensate adequately keeping our monthly bill same as we were paying for iptv.

Regards
Harsh
Relationship no: 16018287
Mail id:[protected]@rediffmail.com

Hi Team

This is to bring in to your notice, since 6month we r facing frequent disconnection internet not working properly, speed issue,
Raised complent so many times but no use,

My concern no[protected]
Registered Mobile no -- [protected]
alter net contact no -- [protected]

your engineer visited to my place 5 times still we are facing same problem.
as i observed your engineer has replace 3 components & replaced wiring
after all this change still we are facing same issue .

I have few questions
* after complaining so many times still we r facing same problem
so what kind of service you people r providing,
* if you cant fix this issue please let me know ill switch other service provider
* since long back requesting you people to extend my net speed i am getting more then
2mbps. but still you people saying u people providing upto 15mbps speed.

Note: Kindly take this issue priority basis and fix it ASAP.

Thanks & regards
Mohamed Siddiq
Punith Communication mysore
Mobil: [protected]

Hi, my prepaid mobile no. Is [protected]. I require incoming sms details for the past one week, i. E. From 12/8/16 to 20/8/16. Please help how can i proceed to get this information. This information is very urgently required since it appears that some one is playing mischief with my mobile and not all the messages are being sent to me. It appears that sms have been blocked. Please hep

To,

Airtel service team

Hi this is Natraj SIngh Adhikari having Postpaid connection no-[protected]. I lost my mobile yesterday therefore i want to request the airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest. I will be reached at no. [protected]. My Residence address is- 172-C, 2nd Floor, Janta Flats, Sarita Vihar, New Delhi, landmark= Jasola Living Style mall.

Kindly resolve the problem as soon as possible. As this no. is very important to me.

thanking you,

Natraj SIngh ADhikari

I have a professional airtel post paid plan of RS.399 which I did through the help of my company. I want to change my plan to the next higher value. I tried to change my plan online in airtel site. But I am getting a pop up message which says you are not allowed to change the plan.

Please help me change my plan. Revert back as early as possible.

I had requested for broadband connection on[protected] and the executive has collected Installation charges on[protected] and delayed the connection, so I had cancelled the connection order on approx[protected] and requested for refund of installation charges but till date there is no refund and when ever I call the customer support they excuses for another 3-5 days, What the hell with the Airtel support team.

Number [protected] (Airtel Kolkata)
Dear Sir/Ma'am,
I have ported my number from BSNL to Airtel Postpaid.But you have not provided me the same what you said before. Whenever your agent named perhaps Sangita or Sayani from the number [protected] she told me that I will be given 1GB 3G and thereafter throttled speed upto 128kbps unlimited. I frequently asked her whether I will get upto 128 kbps or not and she confirmed me it again and again.Even I told her that I don't want any call or sms just give me 1GB INTERNET with throttled speed upto 128 kbps unlimited with the rental 199.But now I can see that after 1GB I have been given upto 40 kbps unlimited. Isn't it a cheating ? Please increase the speed upto 128 kbps after 1GB 3G usage.

I am not receiving text messages on my airtel sim [protected]. It used to work fine but messaging service has stopped all together for past 2 weeks now. I am unable to get the text messages like OTP and all.
This was not expected from airtel

Hi,

Airtel Fraud with customers by activating 3rd party services. While i am browsing Internet suddenely a page open in which highlighted. If you are 18+ click on the below button. When i clicked on link a msg on my smartphone comes from hotchillies that Rs-35 had been deducted from your account for activate hot chillies on your smart phone. To deactivate the service please msg STOP to 155223. I send sms immediately by typing STOP but today again i recieved msg that my service is renewed. Balance deduct again!! It's mental harassment to customers. Today i call to customer care but they refuse to refund money and laughing on Call. Very disappointed with these type of Fraud. After call i recived the below msg. Please take a strict action againt airtel to activate useless third party services without any confirmation notice.
(((Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is RMPTO[protected] registered on 18-aug-2016 23:41)))

I made call to customer care executive regarding my recharge status that I had made an recharge of Rs 139 and Rs 35
On my no. But m not able to take bennifit and not got any balance in my account. Executive agreed that recharge is done but he didn't provide me any explanation on that why I am not getting bennifit of my recharge. He just says nobody will take care of it. And we can't do anything.
You can verify with the call recording of misbehavior by agent at 8.10 pm on 18th, August 2016

Irresponsible behaviour

He refused to transfer my call to responsible person even.

Please take any action asap.

My number is [protected] registered with Raghav Sharma.
Mail id [protected]@gmail.com

Kindly remove cricket alerts for my airtel mobile no [protected] it is unauthorised


kindly do the needful

thanking you, sir

yours faithfully

d showri reddy

My costumer id is [protected]. Firstly, I game a complaint about my set top box not working and asked for a replacement, the service person came in 5 days and took Rs.450 instead or Rs.350. After that I clearly mentioned that there is error code 1 showing on my Set top box. Then the customer service person said that please recharge with Rs.200 or above then it will start even though I stated that there is error code 1. Then after recharge it still didn't start. It's been over 2 weeks and I am complaining daily they say service person will come tomorrow every next day and still no service person have arrived. I now demand that I should me refunded the amount I have lost due to the Set top box problem and also the Rs.100 extra which your service person took. It's been a mental harassment for me. I am not able to see tv for a while now.

Hello Team,

I applied for broadband connection through online system. I also got the response call from your end and I was informed that I am eligible for getting the connection and someone will come to check the feasibility and collect the documents. I did not receive any call and nobody came to collect it. Then I sent multiple emails to you and I was promised that someone will contact and have my connection installed. I got the call from your representative and I was advised that at least 10 people has to apply for new connection from your area and we will give the connection.
There is already a switch available hardly in 100 meter of distance and I was told that no switch is free there hence it will not be provided. Are you asking me to go out and find 10 people who is looking for new Airtel broadband connection? I really don't understand that why I am not being given the connection. I am living in Chennai and that too in a very good area. You people are not willing to spend some amount and bring the wire to my home even through you are collecting 1000 rupees for installation. Once you give the connection people will come to know and they will surly apply for new connection. Kindly provide me the valid reason for not giving the connection.

I placed a request in airtel website for broadband 899 plan on 12th Aug Morning. I got a call from the number[protected] and the person who attended my request was Ms. ANU.
The first call i received from this number was at 4:02 PM on 12th Aug and she said she is from Airtel and she help me with the connection by sending a person.
Then I said, I am ok to proceed, please send your representative.
Then i got a call from the same person Ms. ANU at 4:54 pm on the same day that she will send a person with form to be filled.
I was asked to pay Rs.1000.
Then i got a call from [protected] at 5:10 pm the person who collected the information on airtel form for broadband and collected Rs.1000.
He said the Airtel team will contact me for the address verification.
Next day, on 13th Aug I got a call from [protected] at 12:04 pm saying that he will come in the evening for address verification.
I just waited for him at home that evening and he did not turn up.
Since then i have tried calling this number and he is not picking up the calls.

Then I did not take any action on Monday, 15th Aug as it was a national holiday and tried calling 121 to inquire about the status.
They said the address that i have provided is wrong.
But then I said I have given it appropriately and if required please check my form that i have filled.
I asked whats the next step. They said they will raise a request to get it corrected. But the correction did not take place.
I called again on 17th Aug night to 121 to verify the status and i was asked to write a mail with the details.
I wrote a detailed mail with whatever i have provided and the acknowledgement also provided in the mail. But there is no response yet.
The request number in the acknowledgement was TBLR-7191460. Please refer the image attached.

But this morning I got a doubt with the number[protected] from which i got a call on 12th Aug to get the form filled and pay the amount. I tried calling them.
It was picked up by Mr. AKASH and he said it is Airtel office that is in front of Jayadeva hospital and i said i want to talk to Ms. Anu.
Since she wasn't available i had to wait till her arrival. He told he will ask her to give a call back once she arrives.
But I did not receive any response. I tried calling the number and luckily she picks up the call but says she will get back to me by 1 pm.
But she did not call me back. I tried almost 25 times to the number[protected]. No one is picking the call.
And I even tried calling from a different number to check whether it is a hoax company or airtel only, they are just disconnecting the calls.
I asked even my friend to give a try, they are disconnecting even that call.
This is totally a harassment issue. Inspite of money being taken by this person from me, she is not at all answering my call.
At least she did not tell me what the issue is.
And that's the end, later nobody is picking the call.
When i looked into the image attached acknowledgement, i found a seal that says SRL Communication. When i searched in the internet i found below details.
SRL Communication is located in BTM Layout. No.66, 16th Main, BTM Layout 2nd Stage, Bangalore - 560076, Near Udupi Garden.
Their numbers are +(91)-[protected], [protected].

Now I am a state that I don't know whether i get a connection or I don't.
No response from Airtel also for my first mail on 17th Aug night.
No response from either this SRL Communication. Please check below link for SRL Communication. I was even asked by airtel to call these SRL communication if there are any issues.

http://www.justdial.com/Bangalore/SRL-Communication-%3Cnear%3E-Near-Udupi-Garden...⇄

It's a total harassment from Airtel because when i submitted my request in airtel website, i got a call from SRL Communication (please check the seal on the acknowledgement) and now not responding.
I see both are equally responsible for this issue.

I need an immediate broadband connection from airtel. And a written apology from the third party vendor SRL Communication and Airtel.

Kindly help me.

Getting network problem at my office as well as in my home. Most of the time i cant make a single call or receive any call. Complained several times (Documents attached). Service engineer from airtel visited on 26/07/2016 and told that network problem can only solved by installing "repeater" inside in my office.
But thats all. Nothing happened after that, only got some phone calls from airtel saying that my problem will be solved in 2 days. But without solving my problem they are closing my complaint.
I am using 4 (Four) airtel postpaid connections. Paying bills in proper time. But the company literally is not providing any service.

I am airtel user with number [protected].At 7:17PM dated at 18/8/2016 received a call with number +[protected] but no reply received from other end.I called back and found that this is an IVR system.I finished the call and airtel charges Rs.8 for one minute.
Issues-
(1)May be possible that airtel made this type of call, or
(2)From where these fake calls are generated?
Please make an enquiry about this call and take action against this number owner.

Dear airtel,

As i'm using airtel postpaid simcard [protected] from 4 years from last 6 months i'm not getting the signal inside my home so please do clear my issue as v all villagers are using airtel in same area it as became a big issues with our all near 2-3 villagers, so please try resolve this issue.
Airtel tower is available in netrad village, but network signal not available for conversation.

My address as below :
Gumna ram choudhary s/o shri khema ram choudhary
Village : pokrasar post netrad, teh. : chohtan, dist. Barmer, rajasthan
Another mob. No [protected]

I have submitted a sim change request on 16/08/2016.
My sim no is[protected]u
Phone no is [protected].

My sim has not been activated yet. First they told me that it will be active within 4 hours. After one day, i again visited the store and they told me that the sim seems to be not functioning, gave me another sim
And told me that it will activate in another 4 hours.
I have been chasing them for 2 days now and there has been no resolution. My work has suffered due to this. Whenever i call them they have only one response, that it will be taken care in another 12 hours.
Iam totally fed up with airtel and don't know what to do now as the same number is very important to me.

29th jul : send request to [protected]@airtel.in for cancelling direct / auto debit from credit card on monthly payment and received confirmation on cancellation on the same day.
8th jul: raised request to shift connection as we shifted house to next cross. The connection was deactivated on the same day.
20th jul : received call from airtel relocation is not possible due to non availability of port.
16th aug : received message from bank for auto debit of rs.400 / towards airtel connection.
16th - 18th aug: tried calling / mailing airtel to get clarification on debit
18th aug : customer executive [vignesh] informed this debit is for billing period 11th jul - 20th jul and they can't reverse the amount.