| Address: 560075 |
| Website: www.airtel.in |
Dear airtel
My name is lawrence and i am using ur airtel mobile connection, 4g dongle and dth.
I am writing to you for dth connection and my customer id is [protected]
I would like to inform you that i am very much dissatisfied with the service provided by airtel. Be it dongle, mobile or dth and this is the last mail before i look for other option
I am having connection issues with my dth for more than a month. I have called customer service and they scheduled an engineer visit but it never happened. The last one being booked for 13th august but till date no one from airtel called or visited
The issue which i am facing is some of the channels which i have subscribed for gets an error message b001 error code after 9:30pm every night. For example zee cinema, sony max, ten 1 star sports 4 etc. However the other channels works fine without any error.
The customer care people neither seemed to understand the problem and kept on saying weather issues, set top box issues etc etc. If it was really weather or stb issue then how the other channels are working fine then?
I have run out of patience now and thinking of reaching out to the highest level before i end all relations with airtel.
Please remember that i am a corporate customer of airtel mobile with two numbers, airtel 4g dongle which never gives 4g speed, and also the dth.
I hereby request you to kindly look into this issue with high importance or let me know if you cannot do anything about it.
The stb takes about 20-25 minutes which comes up with the b001 error message. I called a technician on 20th january 2016. He came changed something charged me 150 and went away. The issue did not get resolved. The problem still persists. Nowadays i do not completely shutdown the stb as it takes a lot of time to view the channels after the error message has gone.
Seriously, is this what airtel is all about. Pathetic connection and worst customer service ever.
Sep 25, 2016
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2016
Airtel Customer Care's response Dear Lawrence,
This is with reference to your post dated 17 August 2016.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Aug 25, 2016
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 17 August 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd