Airtel Complaints & Reviews

Dear airtel people,
I am having issues with the airtel sim card where there is full tower but neither am i able to make calls nor able to receive any calls.
I had gone to the airtel office about 10 days back, and they told me that there must be some issues with the simcard, hence change the sim. I changed the sim immediately, however, the problem persisted.
Then i called up the customer care service at 121, and launched a complaint. They assured me that it will get resolved in 24 hours. But nothing happened.
I again called back to the customer care center and they again launched my complaint saying this is a technical issue and will be resolved in 3 days.

Fortunately, i made one call after 2 days of complaint, and now again the same problem persists. Neither am i getting any calls nor am i able to make any calls.

Keeping a customer with such problem where he is unable to contact people in today's world is nothing less than crime.

Is there any authority who can take any strict actions against such big corporates?

Recently I wanted to switch my number [protected] from prepaid to postpaid. I logged into Airtel's website and filled in the online form. An Airtel executive visited me to collect the photo and I was asked to send id documents on WhatsApp, which I promptly did. The executive collected Rs. 250/- and gave me the receipt and the replacement sim card, which was supposed to activate within the next 72 hours. He also wrote a number of his manager/boss/senior called Mr. Anil ([protected]). He asked me to contact Mr. Anil in the case of any issues.

I waited for the next 1 day, and since it was a Saturday and Sunday, I waited for another 2 days. After that, I had been regularly been calling Mr.Anil and he gives me one of the following responses:

1) I am out right now. I will reach office in 2 hours and call back (never called back).
2) I will find out and tell you tomorrow. (never calls back)

Now today, I was really angry with the delay (72 hours converted into almost 2 weeks). I called him, and he said that he is outside and would call me in 2 hours. I waited. After two hours, I called him twice and he didn't lift the call. Post that his phone came busy. And after that again he didn't lift the call.
I messaged him that I won't stop calling you. He blocked my number.

This is highly unprofessional and fraud on the part of Airtel executives. I want strict action to be taken against this.

Regards.
Sachin Rajput

PS: Form Serial Number: DLPL 527469

Worse experience with airtel 2nd time.
They did same thing again after 8-10 months.
Today a executive called me after applying a broadband connection 7 days before and said connection can't be possible at my location. This is my second time in a year. Both the time when i applied for a broadband connection they first checked and said connection is available at my location. After payment and documentation they said connection is not available at my location.
They are showing that company has a open network and don't hide anything from customers but reality is just opposite of it. They are just making their customers fool and grabbing their money. If company don't have service available in the location then why don't they inform before applying new connection. Every time they first take payment from customer then said service is not available. What rubbish??

Same thing they did 8-10 month before. And i had to followed up regularly for more than a month to get my money back.
They are just wasting my money and time.

I have been using airtel iptv service from last couple of years. I already have digital tv from tatasky, but since since i work in late shifts, i installed iptv purposely to watch my favourite channels as per my convince. One fine day i got a call claiming from airtel that they are going to discontinue iptv services soon and we have choice to take airtel digital tv in place of iptv (Which i refused for obvious reasons). The digital tv even with recording facility does not replace the functionality of iptv.

Till now there is no such information displayed on iptv, nor any written communication is received from airtel about discontinuation of iptv.

I expected from professional company like airtel to at least communicate aptly and give equal or better option if they are actually discontinuing iptv

My suggestion to airtel is to provide unlimited data on broadband and subscription to online tv programs so that i can watch programs in odd hours as i do in iptv

Hello sir / madam
Subject :Â Ref.no.is CBDMO[protected]
My number is [protected]. I am using this number past 10 years.

My compliant is I did 140mb recharge today...I have 30mb left but dedicated my balance in main account.I can't get you why you dedicated in main balance. having my data balance.
I dono why this Telecom people doing like this take future action to them

I had initiated a recharge for docomo no. For rs. 109 but the recharge dint get credited but money got deducted from my bank account the reference no. For my transaction is thank you for using state bank internet banking. Your transaction ref no ig0cjgpvr1 for rs.109 on 19-jul-16 11:34. Request you to solve the matter at the earliest. I have not got any transaction reference from airtel app.

Hi

I am facing the network issue from last 10 days
I went to the airtel store they are also not responding correctly.
There is no network
When i went to the settings and searchin for the network it shows the error message "cannot connect to this network."
Please resolve this as soon as possible.

Mobile number : [protected]
Name : venkat girish varma rudraraju

Hello,

I am using Airtel postpaid services since 3 years. I have upgraded my monthly postpaid plan from 149 per month to 299 per month on 15 July 2016.

The customer care executive who suggested me this plan was said i will be getting 1.18GB 3G/4G data on this plan will get activated after 30 mins. But since then till now I can see 100% data has been consumed without switching on my celluer data on phone
.
How come 1.18GB gets consumed without even switching on my celluer data from my mobile???

I called customer care many times but didn't get acceptable response.

Please look into this and take proper actions so that they should not cheat their other customers. Really feeling very disappointed from this Airtel.

Thanks.
Mangesh

I have bought new simcard same number and number is [protected]. Pls active my card i have five days but my card is not active. I have submitted my document., but no response by deler.

I purchased a number from changanassery, kerala on[protected]. It has not activated yet. So, we purchased another sim from kakkanad, kerala on[protected]Mobile: [protected]). Both the numbers has not been activated till date.
Whenever enquired from the shopkeepers, they say it will take another 24hrs. When enquired via airtel customer care, they say talk to the shop keeper. It's been almost a week, and still not activated.

Attention... Attention... Attention
Wrong practices by airtel. I had 2 airtel postpaid numbers under various plans, and now i want to tell everyone, do not buy airtel postpaid, rather prefer prepaid service as they can not charge you illegaly. (At least you can expect them not to). The ordeal i have to go thru with airtel is only made me question the type of company it is. Airtel is one of the most expensive service providers in the market and they claim to be the best (Open network stunt). The truth in reality is a lot different. Airtel charges you money for services that they promise to deliver. No doubt they have good network coverage but this does not mean that the services are also worth the money they charge you.

1) airtel sent me a bill that had an charge added to it twice, which was not even suppose to be there (Please see attached photos as proof). I had to make calls and send emails to get them off my bill which was amounting 200rs. This if overlooked would have made me pay the whole amount and this would have been non refundable. Later airtel official admitted their mistake and said sorry (Till next time).

2) one of my airtel number +91-70*99 was lost and switched off 3-4 months back. Till that time all bills were paid on that number. After that airtel never contacted me. Now after 4 months i receive one (1) sms from airtel on +91- 80*00 saying that i have an outstanding amount of some 800+ rs and need to pay the same. On receiving the same sms i got in touch with the airtel local office and asked them to close the account and tell me the final bill. Till date im waiting for the same. And now airtel have stopped my outgoing calls on the number+91-89*00 whose bill was paid. And not forcing me to quickly pay all bills without any discussion and then only they will start any service on my number. Despite a call on the customer care and confirmation that my number will be restarted soon, im still waiting for the same, when contacted the local office i was told that i need to pay the bills in full and it does not matter that i didn't received any bill during 4 months time. And as the alternate number given to the account is of airtel, that's y airtel has stoped the services to the number whose bills were paid. As its there will to give the service or not.

3) during this time i got a fresh bill for the number +91-89*00 and i paid it in 2 parts. 1st via paytm and 2nd via cash in local airtel office. After checking today on airtel app i found that the cash bill is not paid yet after 2 days. Now the fun part is that the local office is saying that they didn't receive any amount from me. Now i am wondering that for what reason i visited the airtel store, if not for paying my bill. On asking local airtel office told me that they do not have a operational cctv system, hence my claim can not be proven. As a standard practise airtel never gives a receipt and/or bill for cash bill payment. So now im at the mercy of the local office who is claiming that i only came to the store to chit-chat, as the same count not have been done via phone.

All the above statement are not from various people, it happened to just one person and im that person who is also writing this post. I am not related to any other network in any manner and any one want to verify can email me @ [protected]@gmail.com and get in touch.
{sorry can not give phone number as incoming me also be stopped after this post.}
To all airtel officials, prefer hiring well behaved and well spoken personnel in your regional/local offices as well. As they are equally important to hiring well trained and qualified personnel in your own head offices.
If you seriously wish to know the details, please feel free to mail me. Will provide you with an alternate number (Non-airtel) for further follow up.
Rgds
Umang singh

Dear sir,
1. I would like to inform u that i opted for airtel dth since oct 14. After expiry of first plan with the guidance of airtel executive i have opted plan for value prime 24 hd for eleven month of rs 4842/-and got recharged on line. I was assured by airtel executive that this plan will be effective wef 05 oct 15 for 360 days (I. E. Up to oct 2016), where as it has been expired on 26 jun 16.
2. I enquired with airtel many executive but they are replying that your previous plan was in service because u have not contacted any executive to get it change. Sir, once i have recharged this second plan on line with the guidance of airtel executive why he has not changed the plan, neither i did not receive any message thru any means from airtel dtv. Thus this recharged money has been expired by 26 jun 16. Before expiry there was so many messages from airtel dtv thru sms, e-mail, by phone and in tv during shows.
3. I have observed that after gtg recharged, airtel dtv keep quite and keep on looting people in this faishon.
4. I talked so many executive but all are failed to answer my question. Airtel dtv also not refunding my balance amount to me where as i have asked thru all the means.
5. It is requested that please study my case and help me to get my this plan activated up to its full time frame (I. E. Up to oct/nov) or let dtv take back my eqpt by refunding its cost.
6. Thanking u in anticipation.

I had requested, a few months back, an airtel hotspot dongle. I was intending to use it primarily to wfh when our home internet went out, and in the manipal hospital (My mother was in the icu then).

I was told falsely by airtel that they had working services, and they sold me a wireless dongle under these false pretenses, for which i paid over rs 2300.

From day 1, the service was poor, and when my mother eventually got discharged, i found that the dongle never worked from the home address where the airtel representative came to to sell me the dongle.

When i complained, airtel dodged around for a while, before telling me that they had no tower in my area and the situation would be like that for 90 days!!!

I told airtel to cancel my service immediately, and to return the money i paid for the dongle under false pretenses.

They refused to return the money i paid for the dongle, and insist that i pay for services billed to and beyond the date i requested the cancellation.

Now they call me every day, harass me, and use abusive language on the phone.

I am from capgemini sohna road gurgaon office where airtel sales guy has advertized (Attached) airtel postpaid plans for capgemini employees on capgemini notice board.
1.5 months before i discussed sales guy on available unlimited internet plans and took airtel no with “my plan 299”. As mentioned in advertisement as well as i informed that this plan provide 1 gb 3g/4g internet data and after 1 gb it becomes unlimited 2g...

Hi, Iam getting unwanted calls from the phone number[protected] and when i take the call, i will be kept on hold and they speak in local language and some times they do not speak.

The voice seems to be sarcastic and the calls are being made almost every day.
The caller ID shown on my display is Airtel number.

Hello
I migrated from vodafone to airtel and my number is [protected].
After the migration process was completed, i am ablw to make calls but incoming calls are not coming.
The message to the caller is that the number is incorrect.
I visited the airtel showroom in purasaiwalkam, chennai and they tried and could not resolve the problem.
I called up customer care and they told me to re insert the sim in aeroplan mode and then change it to normal mode.
This too had not worked.
I have not got any further supprt on this and i my day to day activities are affected.
Please address this issue at the earliest.
You can call me @ [protected] which is my alternate number.
Regards

My No. [protected] resident of Madurai. This Number is in use for
more than three years. . I was using this number for browsing purpose through Modem in my laptop.But all of a sudden it was not working.When I contacted your personnel they told that the sim is in active condition and they advised me to contact your any one office for service of Modem. When I contacted the Anna Nagar Office (Madurai) they advised me to go to K.K.Nagar Branch(Madurai). When I went there they told they cant provide service of Modem and asked me to go to Simmakkal Office(Madurai). When Went there they told there is no such thing as Service of Modem and advised me to get a fresh sim card for the old connection. I got a fresh sim card for the old number on 14.08.2016.

But till date the fresh sim was not at all activated. They are saying one or other reason. I was running from pillar to post. I never expected of such a poor service by your personnel. Kindly do the needful at the earliest.

K.Maharajan. Contact No.[protected]
Email: maharajan.[protected]@gmail.com

Sir i was rechare[protected] time 10.45 pm indus mobile app my number [protected] is 50 rs the number was idea operater but selected airtel the amount was deducted my bank account but rechage was not dine plz refund money sir i was contact the the my bak customer care they was said the money was refund airtel company plz refund the money my bank accunt as soon as possible olz refund money

455 for the month of 6-jul-16

500 for the month of 6-jun-16

500 for the month of 6-may-16


The above charges are for the number [protected]


The other number is [protected]:


Pfb the charges that are extra for the same number:


436 for the month 27-jun-16

286 for the month 27-may-16

319 for the month 27-apr-16

500 for the month 27-mar-16

500 for the month 27-jan-16

54 for the month 27-dec-16


Total is 1455 for [protected] & 2095 for [protected].


I was never informed that i will be charged post the free usage. Had this been the case i would have migrated to a different plan. I want a waiver of the above mentioned amounts and want an assurance there would be no late payment charges as i will not pay the bill till i don't get a solution to my problem.

I had lost my airtel mobile no . When i asked customer care fore replacement he told that u should pay Rs25 but when i had gone to airtel store he was asking to pay Rs 120 . So please help me, alternative mobile no _[protected]