Airtel Complaints & Reviews

Dear sir/madam

I hold an airtel sim card of mpcg region since last 3-4 years, my number is [protected]. Relationship no. [protected], bill n0.[protected] using postpaid plan of rs 199 cug.

I did not get a confirmation call, while changing my postpaid plan from rs 199 to rs 249, besides this i also have charged for calling in cug numbers. Wchich was free in previous plan.

My problem is, i did not get a confirmation call, while changing my plan, second thing, my plan is activated beetween the month from 15/07/2016 and for that had been monthly charged summation for these two plans ie, rs 199 + 249 = 405 /-. And charged for calling between cug no.

Please resolve the above issue. And please again activate my previous plan. And all the facilities on my no.
Regards

I have already submitted the documents for conversion of my airtel number [protected] to prepaid on 2-8-2016 and on 9-8-2016 it got disconnected from postpaid but not activated in prepaid when i call to the store number [protected] they just tell that we will put a mail and we will tell you. Already one week before i gave the documents and paid the bill. I request you to kindly look into the matter and resolve the issue asap

Mobile [protected]
Relationship number [protected]
E mail id [protected]@india.Com
Alternate number [protected]

Airtel — still sim not activate when post to pre request given

6 reviews
Rr rroushansri on aug 2, 2016 mark as resolved

I had given request to airtel kalkaji new delhi outlet on 22 june 2016 for post to pre. Ms suman was the advisor, she had given me one pre paid sim (8991101sos06944s961u) that was corrupted that she told when i visited after one week. She replaced my sim[protected]u) but that sim does not have network.
Today i again visit the same outlet one these told me my no is active so again he replaced my sim[protected]u) and told wait for 5hrs but still my no is not activate.
Everyone given wrong commitment. I want my no should start otherwise i will take some serious action.


Complaint status
[aug 02, 2016] airtel customer support has been notified about the posted complaint.

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Complaint comments 5 comments updated: aug 6, 2016 share0tweet0share0
Comments
Airtel customer careverified user on aug 3, 2016 verified support

Dear customer,

This is with reference to your post, dated 2 august 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel. [protected]@airtel.Com

Regards,

Akanksha singh
Airtel presence (Airtel customer, service team)
Bharti airtel ltd
Airtel. [protected]@airtel.Com

Connect with us 24x7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
Airtel customer careverified user on aug 5, 2016 verified support

Dear customer,

This is with reference to your post, dated 2 august 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel. [protected]@airtel.Com

Regards
Akanksha singh
Airtel presence (Airtel customer service team)
Bharti airtel ltd.
Airtel. [protected]@airtel.Com

Connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
Complainant's reply, 1 minutes ago
Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Complainant's reply, 0 minutes ago
For this i have separate mail to your given mail id from my personal mail id i. E [protected]@gmail.Com
Plz check...

Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Rr rroushansri on aug 5, 2016

Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Reply
Rr rroushansri on aug 5, 2016

For this i have separate mail to your given mail id from my personal mail id i. E [protected]@gmail.Com
Plz check...

Dear akanksha,

It's request you to plz start my no as soon as possible.
My alternate mobile no is [protected].
Airtel account no. [protected] of airtel no is [protected].

Regards
Rakesh roushan srivastava
[protected].
Reply
Rr rroushansri on aug 6, 2016

Akanksha,

What happened!!!
Is this your way to resolve my request? I have mail you separately as well as by this comment but no response from your side.
So that i am very frustrated with airtel service.

Last request from my side please start my no.

Regards
Rakesh roushan srivastava
[protected]

I was recently visited by a salesman of airtel in my office. He offered me a plan which was suitable for me. The same day i was going to buy a vodafone sim as i needed a number urgently. So i bought the plan that he offered me on the condition that it would be activated within 48hrs. The salesman promised me that if i buy it at that point of time it will be activated the very next day. Now it has been 5 days and i have received a message from airtel saying that my document verification has been invalidated. The salesman just to increase his sales had fraudulently made this transaction and its been 2 days that i have been continuously calling him and he is not picking up. I have also left him messages but there is no reply. He has already take money from me also. Other than this, he has not taken any of my signature on any form, he has not even taken any details like my billing email-id, etc and also had offered me this plan fraudulently by telling me to say that i work for a company which i have never even heard of for verification process.

I had also verified his id to make sure that he works for airtel.

This whole thing looks like a fraudulent transaction to me and i would request airtel to file a complaint against the person and take some action on this issue.

Details:
Name: saurabh pathak
Company: airtel dst postpaid
Region: indore
Email: [protected]@gmail.Com
Ph no: [protected], [protected]

I have also made a complain on airtel customer care but there has not been any update on it still.

Regards
Shreyans jain

I had recharged with 265 data pack. It gives 1gb 3g/4g +1gb 4g only data. Even if i have full 4g signal it won't use the dedicated 4g balance. Instead all the 3g data is gone. And i had opted for for no balance reduction if data pack is not there. Also the ussd shows irrelevant balance details. And even if my data is off it data mbs will be cut. And 3g and 4g signals fluctuate heavily. Lots and lots of problem with airtel. And also very costly for making calls. Can anyone guide me how to solve my data problem?

I have bought airtel 4g dongle along with airtel 4g card. To my experience i was unable to run internet on my laptop. Though i checked settings of my laptop which seemed to be ok. I immidiately contacted the service provider atleast thrice in 2 days but instead of resolving my issues they constantly asked me to use the sim card in phone. That's what i did and found internet working fine there in phone. But as soon as i connect it in dongle and laptop i found internet errors. I complained again, they did ask me about the dongle but did not resolved it neither any service was provided to me. I had to suffer my entire 2 months when i was newly joined intern in pune city. Pune was new to me. I have been billed sum of 3500 last month just because i have used their services through phone that wasn't my choice. I paid 2000 stating my problem. They accepted the amount but yet not closed my connection. I no longer use the card but get regularly billed for it. Currently they billed me 1900 and connection is active though i destroyed the card out of frustration.

Sir
My name is ankit paliwal. My sim registration has been fail. Please register my sim no. Is [protected]. Area is up west. I have recharge this number by rs 249 3g data of 1gb. But today my sim is not registering on the airtel network. Please solve this problem with immediately. Otherwise my money can waste for recharge. Please sort out my problem immediately.

My name is sandeep sharma and my customer id is - [protected] and my complaint ref. No[protected]. I was very surprised to know that airtel dth is charging rs. 15/- on every delayed recharge, and they have been charging this every month. This is very frustratic that no message or information they give their consumers about this. And daily rental also is deducted on ther hand if you don't recharge in advance. How airtel is cheating consumers while they take money in advance. If any people don't recharge their account by 15 days, airtel will charge you for these 15 days and recover the money when you make a fresh recharge. Please beware of this.

Dear airtel, iam sainath guttapati, i have applied airtel broadband connection few days ago, airtel fixeline a/c no : [protected]. I have given a amount 1150rs... Iam a student and i don't have any check or passbook or bank account... So my amount is refundable or not... I[censored] have any queries contact me [protected].. I want my money before 15th of august 2016

I had ported my mob no to airtel. I got message to change sim on saturday night and i did the same. Since then i am running pillar to post to get the same activated. I made numerous calls to their call center, they are totally untrained. I visited 4-5 times to their airtel outlet in cp, they say they are helpless as the issue is pending from backend. I am using only one no., who will compensate for my loss, when my clients are tryingto contact me. Airtel is so dumb & deaf, so i decided to post here.

Pls help
Regards
Manpreet
Alternate : [protected]

What kind of service are you providing? I have submitted the documents 3 weeks back for porting my number. Yesterday only i got transferred to airtel but till now you haven't provide me sim card. I called you many times, you were to arrange callback but you never did it. I am facing many problems. I am unable to banking transactions because of otp problem. I will wait till 12 pm otherwise i will mental harassment case against you. I have proof, i called you many times. Arrange a callback on [protected]

I have been associated with vodafone from past 6 years but just last week i got an opportunity to get it ported into airtel. their plan seemed good!! (so they say dont judge a book by its cover)..

I got notified that my no. will be completely ported and then i can get it verified at 59059 & then it will be a happy welcome just like a karan johar movie!! lol

I got it verified last night and airtel signal started coming in.. though it was still pathetic as in the same place where vodafone used to be on full strength the airtel connection had only 2 bars!! secondly just this morning while making a call my call got transferred to the same 59059 no. automatically and it again asked for the verification which i did and after that there has been no service... its like a nightmare that your previous network has been disabled and the current one has also been disabled and that too out of nowhere!!

I spoke to their customer care people who can only empathize with you (typical bpo culture) and wont help you with anything!! the lady told me that it will take 7 hours and gave me a complaint no. for the same. just after 2 hours i called them to check my status and another lady told me that the complaint is still pending so just give us 24 hours on which i asked her to connect me with her supervisor on which she put me on hold for 15 mins and never returned!!

It is my humble request to airtel that if this is how you treat your new and corporate no. customers then i must say that you should not waste money on your stupid advt. as people have become very sensible now and will talk only on data points. being a new customer (unfortunately) i would rate you 0/10.

I need call recordings of my airtel prepaid mobile for the months of april-may. I need it for my own personal use, as i need to look at the conversations made by me to a person who is denying my conversation. It is related to financial misconception which can be solved only by the call recordings since it would serve as a proof for the same. Please send me the call recordings as soon as possible. I really need them to get a financial reimbursement done. Please provide me with the same.

I loss phone and sim pls block one [protected] this is my personal one i loss bike bike driving time phone and sim pls help me ASAP

Please send the bill receipt for last bill payment of [protected] disconnect airtel service mobile number to the following
e-mail address.
Mobile number :[protected]
Email : [protected]@gmail.com

Hi,
My name is kousik. It's about my airtel postpaid connection [protected], relationship no :[protected], which i closed few months back.
I used this number more than one year and i'll continue this number but i think airtel din't want me.
I take this connection because it's was quite nice plan "missile 149 bill plan-kol".149 rental with 500 mins local, 200 sms and call charge a/a 10p/minute, a/o 20p/minute. And after i change it to super gain 99 plan 2-kol but that i did not like that why i wanted to return to the previous plan but they told me that the plan was no any more so they told me that there is a plan called "myplan 149 corp" with 300 mins local and 200 message and also they told me that call charges remains same like super gain 99 plan 2-kol that is airtel to airtel 20p/minute and others 30p/minute.
They charged me 50p/minutes but i don't know why.
If i knew that i never use that connection.
Unfortunately 26 july 2015 to 25 sep 2015 this two moths my airtel to airtel calls was huge.
Because i knew that will cost 20p/minute.
That time l called to the customer care to regenerate my bill but they did not help me.
I'll pay my bill if the airtel to airtel call charge is 20p/minute.
Airtel sent me a letter and reply with email but they are not replying.
I need help.
Email : kousikmallick.[protected]@gmail.Com

Hi team,

I was submitted 716 rupees bill at airtel store which is located hinjewadi phase 2 in infosys technology campus in ecc. Before porting my number with other provider, but after porting my number i was getting same amount of bill. So that i need justification from airtel survice provider why i am getting same amount of bill for the same, please clarify the same.

Regards,
Shamim khan
[protected]

It is a postpaid number of railway which has been lost please block it as soon as possible. It was given to mr. Naresh rajak who is a mail express guard in eastern railway in asansol. I am writting in behalf of him. I am his daughter, neha rajak. It was lost while travelling in the bus. So please block it so that it can't be used by someone else
Phone no-[protected]
Name-naresh rajak

I am regularly suffering from the issue and contacted so many times to customer care regarding the issue but issue persists same as before, it seems i made a mistake to use the sim

I have been suffering from the issue since 29/07/2016 and during the period i have lost much amount of 3g data and my valued money that i want as refund

During the period compliant ref no i got are
C3gdc[protected] dt 28/07
Cmoac[protected] dt 05/08
Cmoac[protected] dt 06/08
Qqdsms[protected] dt 08/08

Hi

Airtel customer service executive promised me, will provided the broadband connection in 2 days, its been 3 days and the amount of 1100 with my photo & proof has been taken by the customer service executive and cheated me.

I have tried calling the office and his number, he never picks call after several missed calls. He gave me a call after 3rd day and said will provide in 1 hour but still nobody knocked my door, i'm totally fed up with this executive and service.

I demand a full refund now with the proof and photo i submitted.

I'm totally frustrated with this fake promises.

Airtel - madurai
Executive name : kirubakaran

He didnt provide me any acknowledgement receipt for the 1100 inr i paid.