Airtel Complaints & Reviews

Sir my name is ramesh s kuchnure and my no is [protected], carier-airtel
On 13/07/2016 i have recharged with rs 55 at 07:40 and in evening there was a deduction of rs 49 and when i asked the cust care today they are told me that u have been charged for using internet and u have opened some game store but i have recharged 186 earlier for 3g pack then how would they deduct the charge from my main a/c
When i talked to cc senior representative he told that it cant be refunded but why should i have been charged for the service which i have not used also when i asked for complaint no he didnt took my complain but when i told that i want to complain in consumer forum he took my complain and the complain no is following
Cbdov [protected]
Its my humble request to take serious action on this matter and i want my deducted money back
Earlier also there was a deuction of more than rs60-70 and then also there was same reaction this is second time
I am harrashed too much from this pl look the matter asap

I am using airtel iptv along with broadband and landline connection, i was sold a costly iptv setbox and subscription few years back stating that its a futuristic technology, the services wasn't up to the mark though and i stuck to it as i had paid them a lot for stb & don't want to lose out on my initial charges. Now suddenly airtel decided to close iptv and forcing me to go for dth which comes with only basic manual paid recording option unlike iptv. I feel cheated because what they offering is not at all equivalent to iptv. I expect nothing less then hd recorder or money back with penalties.
Details - landline no. - [protected]
Acc. No. - [protected]

I had registered for a new airtel broadband connection.
1. The installation team was very quick in collecting the documents from me and a deposit of rs. 1000, for which they said i will get the receipt when the installation happens the next day. But they never came for installation after that.
2. The customer service people do not respond at all for phone queries.In addition to that, they did not disclose my application number too. The phone number of the installation team is [protected], which is not at all responsive to our complaints.

The application is registered in my name raman sankaran, and my phone number [protected].

To whom it may concern

Dear sir / madam

Today i sent my representative to pay the due amount of rs 1140/- for mobile [protected] dated 27th june, 2016 at airtel store near mahajati sadan, central avenue, kolkata. The person took money but denied to issue money receipt. When my representative said that in vodafone stores, they issue money receipts, then he told him to switch the connection in vodafone. My question is that how can a man like him represent airtel. He is so rough and aggressive. His behaviour is really bad. Please do something to stop this types of nuisances.

Thanks and regards
Majumdar
[protected]

Dear sir / madam,

I want to pay your attention on this matter, two months ago your sales executive (Imran khan contact no: [protected]) come in our office and offered to me prepaid to postpaid mobile connection and i also agree with him.

He was take rs.600/- and documents for two connections but till date our number not activated. I also talk with his senior person (Mr. Devshis [protected]) but fali to take any positive reply and give us back my amount and documents also.

I humbly request you to take a strong action on this matter and save company image.

Thinking you
Regards
Vikas vinod kadam
[protected] / [protected]

No body came even after taking 1000rs on 11 th for new broadband connection. It had been 3 to 4 days. We had to go towards tata photon plus which is much better than yours. I am going to complaint to the telecom ministry. You are showing 4g ads all over india 4g-open. However your service is pathetic. Already we have many landline connections. We shifted from mtnl to airtel-aleady we are inbound tour operator. Who is your vigilant officer? He said too much but never stick to his word. First time we are complaining. You much improve the service. Even today on 15 th july 2016;he promised that somebody will come at any time today. What is somebody? & no proper time committed. I dont want to complain but this is not the way to treat your customer.

My husband and i have been loyal customers of airtel from many years now. we had airtel numbers when we were in delhi, and now since we have moved to bangalore around 4 years ago we are using the same network. we have always been paying all our bills on time.
But to our disappointment, airtel has started to be a bad network trying to shell out more money from our pockets.
I really regret to say that airtel has the worst customer care now, the representatives are not trained enough to help people with the best possible plans, so they can take advantage.

Let me explain,
I travelled to us in march. before travelling, i got the rs 149 international roaming plan activated.
None of the representatives told me that i can activate 999 plan for the data usage so i can save money. i used internet in dubai and us, but fortunately when i used data in dubai, they auto activated my 999 plan and i saved money and paid only 4000 rs approx (even when my usage was more than rs 54000), which i appreciate.

But when my husband travelled to us on june 22, he got the same 149 rs plan activated before leaving. he used internet in dubai and us to inform us about his whereabouts.
But in his case, the 999 plan was not activated when he reached dubai.
As he was already in roaming and could not call customer care, he sent an email to them asking why the plan was not activated and they activated 999 plan from june 24 and yesterday they sent us a bill of 38000 rs.
When he sent the email, rather than giving any reply on why the plan was not activated, they activated the plan from june 24. why no one replied to the email telling why it was not activated??? why airtel only knows how to pull money and not be responsible for what mistakes have been done by them??

I fail to understand why airtel is selective in activating plans.
We contacted the customer care and they say that 999 plans are not activated automatically, so here are the questions:
1. why was it activated for me then?
2. why was it not done for my husband?
3. where are the rules written in which case it will be automatically activated and which case it will be not? i need to see the link to the rules if it is written anywhere.

4. when my husband had called to activate the rs 149 plan, he had told the representative that he would be using internet in dubai and us. why are the customer care representatives not trained enough to tell customers about the better plans available?

Airetl has just made it a habit of trying to shell out more money from our pockets.

Airtel has been really bad with trying to help us with this issue. they reverted saying they can give us rs 500 discount. we are not begging you for money.
They do not acknowledge their fault, and do something about it.

Dear airtel team, I've paid for new connection, but the connection is not done, and not even any call or reply.
Airtel no. assorted :[protected]
SR no. 69714752

Regards,
Veerabadrachari
[protected]

Hi
Today i received a call from airtel representative regarding my payment for postpaid bill. she was asking for the payment on the same day. as i already know that i have missed my payments and i told her that i cant pay today i dont have that much money. she started harrasing me by saying that "paise nh hote to postpaid le q lete ho". i said her pls be professional but she was not ready to listen to anything. she was doing that again and again. i have all the proves the call recordings as well. hope u people will help me for that.

Thanks
Ashish
[protected]

Today, i received below sms,


Usage alert! you have consumed 48 gb as on 15-jul on your airtel dsl id [protected]_kk, which is 80% of your plan gb quota of 60 gb. upon exhausting 60 gb, speed will be revised to 512 kbps, for the remaining 26 days of your bill cycle uptil 11-aug. speed will be back to 16 mbps on 11-aug

Dear sir/madam,
I was purchased airtel dth before 3 months. I have paid full one year subscription value rs 4450/-. But set top box in not working from last 13 days. Company engineer has come 5-6 july and not given any solution. I am regularing follow to airtel digital dth/airtel official through email and twitter. But till date i have not getting any service engineer after 6 july. My airtel dth connection no. Is [protected]-001.
Sir, company has not given service or annual subscription value. I am suffering very mentally pressure from airtel fraud.
Sir, please help.
With regards
Nirbhay kumar singh
H. No. 156/35, neerav neekunj, phase-2, sikandara, agra.
Mobile no - [protected], [protected]
Email - [protected]@gmail.com

M/s king security guards having total 16 (r) 16 cug sim of mobile number from sl. no: [protected] to [protected] been catered on 02 june 2016 by mr. dharmender sharma (relationship manager [protected]) of airtel at 39a/102, mohammadpur village, near bhikaji cama palace new delhi.

The signal strength is so poor to establish contact seems to be a punishment and on top of it the callous attitude of the concern mr. dharmender is bonus to handle with above all lodging the complaint with airtel official is like we have won the war.

Is there anyone in the organization who can take care all short of this issue and resolve it.

I buyed this Sim last month and day before yesterday I recharged my number [protected] with 2G data pack of one month but there were many problems I was receiving and I called customer care and got the setting from your side.I applied those setting nd but then also I dint received any resolution and then yesterday again I called customer care but again the problem was same and then executive logged my complaint and the complaint ID was CMOSE[protected] and C3GDC[protected].
The problem arising are I am not at all able to use net and even Wattsapp which work's on very low net speed that also I am not able to use and on FB no data is able to load and what ever I do i only show processing bar and after some minutes I receive Request Timeout Error.And some times signals only get lost or do not connect even.
So please look into the issue and please let me know when can I expect the resolution.Already every setting and switching off and cleaning sim and again attaching it with phone, every shot of task from my side I did but problem is same.

I was going to singapore for 5 days, and planned to take airtel smart pack of 2499 inr for singapore, which had enough free calls, and 3g data.

It was 22nd jnue 2016, i booked it through airtel booth on delhi international airport. the guy did all the formalities on my wife's mobile, and said it is done. there is no action required at my end.

On reaching singapore, i used its data for around 20 minutes. and within few hours, i got an sms on same number that i have an unbilled usage of 22000 inr. i was totally shocked to see this, and it was a complete mood spoiler on the very first day of my singapore holiday trip.
Note: my trip duration was only 5 days. 1st day waste due to this.

I stopped the sim completely. and, i immediately sent an email to airtel (from hotel wifi) regarding this that i have booked smart pack.
After about an hour after i sent them the email, i got an sms that some 999 inr pack has been activated on my mobile. this was again a surprize, as this is not the plan i took.

I got reply the next day in evening. they told me that you have 999 inr plan, which has zero around 30 mb free data only, and you used 34 mb of data. you are liable to pay the bill at end of month.
In the end, i could not use my sim for complete trip. a complete waste of the smart pack i booked.

Completely frustrated by all this, i decided to fight for this, and asked them to revert complete bill of international usage. as, it was a complete harrassment from their side. i took the plan to use in singapore, but i could not even use it. and, they gave me mental shock of 22000 inr, which is a huge amount for mobile bill.

So, this mail communication is going with them from last 20 days. and, they are not agreeing to this.


To my benefit, i was travelling to usa on 11 july, and i got a chance to meet the same airtel booth guy at delhi international airport. this time, i took complete video of our conversation. and, he looked into his register for that day. and, it has a clear entry of my number for that actual smart pack of singapore. i proved my point.

I shared these pictures to airtel, to which they are still not agreeing.


This is a complete cheating from airtel. i again demand for complete revocation of charges because:
1. i booked it for my benefit for those 5 days, and could not use it because of their 22000 inr message
2. due to their mistake or that guy mistake, the smart pack was not activated on my mobile. there is no fault of mine.
3. airtel harassed me mentally on my holiday trip, which was not a my mistake.


See the video on youtube here:
Https://www.youtube.com/watch? v=fiqvq4jh9ni

I live in a flat at 2 nd floor on street no 10 west guru angad nagar gurudwara road 110092 delhi.
Since i have brought the airtel connection prepaid i have never answered a single call inside my flat i have to go in the balcony to talk because of poor network.
Internet get disconnected then switch on the net or switch on off the network. 3 g net sometimes works like 2 g and 2 g never works at this very moment i have 2-3 fluctuating bands on network indicator.

Worst network...

We are facing lot of network issues in Nungoor, Pallamajal, kuppila places.

Many o[censored]s using Airtel mobile networks.

2years before very good network, now we are not able to use our mobiles for any communication. Internet is not available during day time and night. Many of the customers shifting to other network provideres like BSNL/Idea

Need your attention on the above and you may get new connections

Please look into solve this major issue

Buntwal Taluk, D K Dist

I have a prepaid airtel mobile connection with the details as below

Name: anuradha v
Mobile: 984*177

I was not in india for the last 6 months and i came to know that the number has been deactivated since it was not recharged in this time. i was not aware of this rule. please note that i have been using this number for more than 5 years and i am back in india now. all my friends and relatives have this number stored. i need this number to be activated again so that i can use it. please help me with this issue. i have called customer care and emailed them as well. but there is no response from their side.

Hi

My airtel postpaid number is [protected].
I raised a request for cancellation of this connection on the 6th apr 2016, reference number 68723849.
Although, i requested to close this connection it didn't and later bills were still being generated i was but to pay the generated bill amount for next two months (As till that time i was under an impression that connection has been closed apparently it wasn't), upon the payment of which i was promised that my connection will be closed still it didn't and today[protected] again i received another call saying there there an amount due from this month's bill. Is this how airtel intend to do open network? This is outrageous, airtel is making me pay for the connection that i intend to close by not closing the connection even after request being raised, i haven't been using this number since feb!
I have raised another cancellation request today again (Reference no.[protected] please do confirm that my connection will be closed and that no more bills will be generated. Please consider this as my approval for cancellation.

Regards,
Sushant

Dear sir
I mahaveer verma i use airtels mob no [protected] since last ten year but network problem facing last five month,
My folower freind relative complain thar your mobile alway not rechabe but in same time same mobile arcel no ii alwaye conecteble.

So
I requesting you to that kindly rectify my problem,


Thanks
Mahaveer verma
[protected].[protected]

My airtel digital tv id [protected]-001 and my name is shyamal chandra dey (m.-[protected]). previously i am asking to airtel customer care for long-time plan and he advice me call [protected] and i received the current plan available for me. i do this and reply sms found 12 month plan for rs. 3928 for south eco. sports plan. i recharge 3950, but after recharge i found the amount not calculate 12 month basis and that calculate as per days. i complainer customer care and she said the plan active between 48 hours. but, 10 days past, but till now nothing happened.

Against the complain i received call on 11 july, 2016 from airtel customer care and he said active the package in 72 hours, but till now anything update! very poor service.