I received an sms from Airtel on 02.07.2016 and again on 05.07.2016 which said that there was an internet recharge (2G) 500MB available for Rs.52/- and it would be valid for 28 days. Accordingly, I got the recharge done but received a message saying that the data pack was of only 250 MB for a period of 7 days. I called up the customer care, but they clearly said that they cannot help in this matter. This is clearly a case of fraud by the company on its customers. I am attaching the snapshots for your reference. The customer complaint registration number - CBNRD[protected]. Request you to kindly take action against all such companies which fraudulently loot their customers.
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2016
Airtel Customer Care's response Dear Mr. Banerjee,
This is with reference to your post, dated 09 July 2016 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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Jul 11, 2016
Updated by Satyashis Banerjee My Mobile no. is [protected]
Alternate contract no [protected]
Verified Support
Jul 11, 2016
Airtel Customer Care's response Dear Mr. Banerjee,
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
Jul 27, 2016
Airtel Customer Care's response Dear Mr. Banerjee,
This is with reference to your post, dated 09 July 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd