Airtel Complaints & Reviews

Address: Indore, Madhya Pradesh, 452005

Website: www.airtel.in

Hello,
I am Mayur kasera form Indore. I really disappointed with the balance deducted from my sim. and it is without reason. I don't even operated my mobile from morning but I found that message. of activation of any service. I swear I don't do that. my 50rs of balance deducted for some Super store service. I am really angry for that. customer care is also not helping in case.
I am going for port to idea if my complaint is not solved. I am really honest and reviewing this.
my no. is [protected]. contact me please help. me.
Otherwise I will take more serious action toward it.
I found many peoples and my friends who also suffered by this auto activation of service. We will make a noise for that.
thankyou

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Mr. Mayur,

This is with reference to your post dated 7 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jul 10, 2016

Dear Sir,

We would be glad to see you as a member of Idea family. We will get in touch with you soon to discuss.

Thanks & Regards,
Customer Care, Idea Cellular

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jul 10, 2016

Dear Customer,

As per your telecon with our customer service associate on 10th July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Pune, Maharashtra, 411057

Hi i am himanshu saxena, currently using [protected] airtel number. i am maintaining this number from last 4 years and it is only after porting it pune region i am facing problems of incorrect bills from airtel. they charged me like anything even though the services of airtel in pune is pathetic and most of the time my phone network shows out of reach and not in use.
Still i was paying what ever bills airtel was charging considering that it is a big telecom vendor and you can not though of fraud from them. but got shocked and surprised when checking to my netbanking details and the amount i paid to airtel for the services i am using through my number [protected]. they charging me twice for the porting in one of the bills. secondly they are chariging me for the services which i never asked for. though a service of roaming is activited in my cell, they charge roaming amount on my number and put some 700 bugs in my bill.
This is really a big fraud to the customer for charging illegally more than what is supposed to charge.
I am mentally harassed and i really want airtel company to be punished for this crime.

Even though i raised a complaint in the customer care cell but these people do not even entertained me at all, and every time they kept my call on hold for more than an hour that is the biggest humiliation. at last when i don't find any way to get these things resolved, i raised a disconnection request for my airtel number.
The request number is 70198128.

Please take appropriate action against airtel company and please waived off my bill for what great humiliation and fraud i suffer from the hands of airtel.

Thanks & regards,
Himanshu saxena
[protected]

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Mr. Saxena,

This is with reference to your post dated 7 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Gurgaon, Haryana, 122001

It has been 8 days since my postpaid plan has been converted to prepaid but Im not able to recharge it for any amount. Its been my worst experience with Airtel.
I am regularly following up with Airtel Express Sec 10 office and not receiving a positive response or even a satisfactory response for that matter.

I will take this matter to social media if my request is not taken into consideration at the earliest.

And would surely port my connection to Vodafone if the same is not resolved by Friday (8th July'16).

Regards
Anirudh Talwar

Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Mr. Talwar,

This is with reference to your post, dated 7 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Mr. Talwar,

This is with reference to your post, dated 7 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Hyderabad, Andhra Pradesh

Website: Www.airtel. in

Rs 90 have been deducted from my account for follow celebrities services i have not applied for any follow celebrities services you have activated the services without my permission please give me my money back my mobile number is [protected] the money is deducted from my prepaid sim card

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Address: 600040

Website: Airtel

I have purchased 4G Hotspot through Airtel. One of their agent collected Rs. 2, 300/- and delivered the product. On insisting on Bill he informed that I will get through email after my new 4G connection is activated. He cheated my by registering wrong email address. Inspite of calling him on his mobile several times he is not answering. I also complained to Airtel Customer Care several times. But Airtel Customer care not helping me and still selling the product through the agent.

By not having the bill I loose my warranty as well he has cheated the government for sales tax by not giving the bill.

A. R. Kumar

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post, dated 7 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post, dated 7 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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To The Top Management of Airtel

Sir i am carrying one number [protected] since more than six years.This number was previously my personal number with vodafone service provider.It got ported to company paid number with airtel service provider some 5 years back. In october 2015 i left the organisation how ever wanted to carry the same number and moved to delhi duly intimating my last organisation(TBEA Energy India Pvt Ltd) that i wish to carry the same number and air tel (i have all the mails since oct 2015 in the matter and can be provided if asked).I was given NOC from the company in this regard also.
I came delhi and kept using the same number and asked the customer care to transfer the number in my name via email.I was aksed to submit certain documents to airtel shop which i did after few days.To my surprise my number was closed after some time.I again contacted customer care and after so many deliberation it started.I again submitted documents near by my residence and office both as per several mails from airtel.I submitted my documents along with NOC to [protected]@in.airtel.com dtd 31.03.2016 from my mail id. NOC was given over mail directly to the same mail id from company co-ordinator registered mail id from TBEA (my last employer).

I again tried to submit the documents in sector 50 noida but the executives (Mr mukesh and Ms kamini) denied to take the documents saying this shall be submitted in gujarat only since number is registered in Gujarat ciircle.

As on today this number is closed since last one month despite knocking every door of airtel for starting the number and transferring the same in my name.
Can some body look into and get the number started and transferred in my name

Avinash
[protected]@yahoo.co.in

Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Avinash,

This is with reference to your post dated 7 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Aug 15, 2016

Airtel Customer Care's response Dear Avinash,

This is with reference to your post dated 7 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Sonitpur, Assam, 784501

I active 6GB 3G internet on my mobile no is [protected]. I daily use use internet which i required and also have password security to my data uses. but yesterday on 06/07/2016 night they deduct my 3GB internet data and after talking customer care they cant help me giving ans we can refund you and you are using all data but i confirm how i use it only near 100-200mb data i have used which is daily use by my routine so kindly complaint against them and reply me so earlier.my mobile no is [protected] and email- [protected]@gmail.com .

Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

Airtel Customer Care's response Dear Anand,

This is with reference to your post dated 7 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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S

Swaraj Upadhaya

from Guwahati, Assam

Jul 7, 2016

They auto activated some superstore service and deducted ₹50/15days and i want my money back.

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Address: Ahmedabad, Gujarat, 380051

Website: www.airtel.in

Hi,

Yesterday, i. e. 6th july 2016, i received a message from airtel at 5:40 pm stating-
"follo celebrities service has been activated @ rs.90 for 30 days. txn id n[protected], 06jul16 05:39. service will be renewed after validity expiry..."

This was done without my knowledge and is very unprofessional for a company like airtel.

Please look into the matter and ensure such things do not happen again.

Sep 2, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Mr. Chauhan,

This is with reference to your post, dated 6 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jul 12, 2016

Airtel Customer Care's response Dear Mr. Chauhan,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Aug 02, 2016

Airtel Customer Care's response Dear Mr. Chauhan,

This is with reference to your post, dated 7 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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C

Chandan K Chauhan

from Ahmedabad, Gujarat

Jul 7, 2016

Hello Akanksha,

Thank you for the quick response!

I have sent an email to airtel.[protected]@airtel.com mentioning the required details.
Hope to have this resolved soon.

Thanks,
Chandan

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Address: Bangalore, Karnataka, 560100

Website: www.airtel.in

On 5th july, i received the below message,
"follo celebrities service has been [protected]@rs90" for 30days. txn id n[protected], service will be renewed after validity expiry"

So when i called the customer care, they said they can not do anything about it. and this service is activate via internet.
But i did not request for any such services. also they said it will be activate only if i confirm by sending a message.
So i told them i did not send any such confirmation and i asked the executive to provide me details about these confirmation message that they claimed to be sent by me, but then customer care said its not possible to retrieve such information. they are not ready to give any information and just ignore my concern by by saying that it is not by airtel.

If not by airtel why do they have access to airtel account???

How can airtel deduct money from my balance without any confirmation.

The executive said that these services are not part of airtel, but then how could they have access to my account balance if they are not part of airtel, and if not, then airtel should take customer's permission before giving access to external parties.

Also, i could see that this same issue has been faced by other customers too. so, if ppl didnt notice such things, then airtel will keep scamming the customers.

Other reports of similar scam:
Http://www.consumercomplaints.in/airtel-follo-celebrities-service-automatically-...⇄

Http://www.consumercomplaints.in/airtel-prepaid-mobile-unauthorised-activation-o...⇄

Could you please provide any solution???

Jul 25, 2016

Complaint marked as Resolved

After sending the details to "[email protected]", the issue was resolved. The amount deducted has been refunded. Thanks.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Kishore,

This is with reference to your post, dated 7 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jul 25, 2016

Airtel Customer Care's response Dear Kishore,

This is with reference to your post, dated 12 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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R

Ravi Soneta

from Mumbai, Maharashtra

Jul 9, 2016

I also became victim of above fraud

I am not able to understand that how airtel can push our money kept in account automatically without our knowledge for such activation.

I request airtel to refund the money back to my account

Reply

V

Vipul Golchha

from Korba, Chhattisgarh

Jul 10, 2016

Same thing with to me.Aslo Sending mail to airtel.[protected]@airtel.com .

Reply

K

Kishore_k

from Bengaluru, Karnataka

Jul 12, 2016

Hello Akanksha,

My issue is not resolved.
I have sent the requested details to "airtel.[protected]@airtel.com ".

Could you please do the needful ?

Thanks and looking forward to a positive feedback.

Reply

K

Kishore_k

from Bengaluru, Karnataka

Jul 18, 2016

Hello Akanksha,

Is there any information regarding my issue.

Could you please provide me some details?

Thanks and awaiting your return

Reply

K

Kishore_k

from Bengaluru, Karnataka

Jul 25, 2016

Hello Akanksha,

The issue has been resolved and my amount has been refunded.
Kindly make sure such things never have again.
Thanks !!

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Address: Hyderabad, Andhra Pradesh, 500013

I am writing to you regarding balance deduction of rs.90 for a service called follo celebrities without consent/intervention on midnight of july6th and 7th.

This is the second instance in two days. First on my mobile no[protected] an amount of rs.35 was deducted for super store vas. After complaining through email the amount was added back to my balance.

Now on another mobile no [protected] belonging to my family, airtel deducted an amount of rs.90 for a vas we don't know and don't use.

At midnight when everyone is sleeping airtel deducted this. Now i have five airtel connections, 3 prepaid and 2 post paid and i am worried how much money you will deduct without our knowledge.

Only because the network is good we joined it, but if they stoop down to such low levels to make money, i am afraid customers will lose trust in airtel brand.

Please don't put the blame on us by saying 'you only activated the service'. This is the second complaint i am writing in two days. Restore my balance immediately.

Balance deducted on mobile no:[protected]

I have mailed the above complaint to their email as well.

Jul 7, 2016

Complaint marked as Resolved

Following my email complaint, Airtel customer care replied that they have de activated the VAS service and added back the amount deducted as a one time benefit only. I don't how they will respond in future if something like this happens. I suggest Airtel introduce OTP system for these services or some other mechanism so that this nuisance doesn't arise at all. Thanks [email protected]. email customer care seems to be better that calling the customer care.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 July 2016.

Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Hyderabad, Andhra Pradesh, 500072

Website: Airtel

Im gowtham and my mobile number is [protected]. I have been activated with airtel super store service. I don't know what is that and customer care people said that I have activated it. It was activated for the first time and Rs 50 was deducted from my balance. I spoke to customer care and I asked them to return my money and they say I activated it. They have the money is not returnable. This is ridiculous from airtel. Why should they charge me for something I haven't activated? After long conversation with them, the next day another Rs 100 has been deducted from my balance. I want my 150 back. RS 50 has been deducted from my balance on 6th July 2016 at 2:06, I spoke to the customer care on the same day. Another 100 has been deducted from my balance on July 7 2016 at 12.42.I haven't used the internet during the time I was deducted balance.

Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 7 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: 425502

Website: airtel.in

My Name is Chetan Bendale & my airtel mobile number is +91-[protected]
Airtel have charge me Rs 50 on 7 July 2016 at 3:16 AM for superstore service.
After talk with customer care they told me the service is active by wap & they cant refund my money as I am not eligible for refund.
I have not used my mobile for any purpose from 1AM to 6AM, also my mobile internet was not active bet that time. Airtel have activate service without my consent.
If Airtel does not solve it & refund me I have to transfer my number other other operator using MNP. This is not the first time Airtel activate service without my consent its happen before.
If I have to file police complaint I will, as I am sick of Airtel lies service.
So look in to this matter.

Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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E

eyechetan

from Mumbai, Maharashtra

Jul 13, 2016

After file this complaint, next day I receive call from Airtel customer care representative. He told me that they cant give me refund, after explaining all process, he still told me same answer..My question & his answer as bellow,
Q:- I ask his how can Airtel charge me Rs 50 without my permission ?
A:- Airtel dont charge any amount without any customer permission
Q:- How does Airtel active superstore service on my mobile?
A:- It is activated my wap
Q:- I have not toch my mobile from 1 AM to 6 AM & dont have active net on my mobile that time, so how does my mobile connect to internet without internet & without any toch activate service.
A:- Airtel dont charge any amount without any customer permission

So I told him I have to file legal complaint against Airtel, as I have not activate superstore service. I have check my internet use by calling customer care & Aiitel representative told me I have not use any data on 7 July 2016.
So my point is if I have to active internet or without touch mobile in that time so how do I active any wap service
This mean Airtel is activating this kind of service on there own & telling customer lies that they dont active any service without customer permission.
After search on consumercomplaint I found 1 user have file same complaint & he get refund by emailing, so after message to "renjuhtrz" he give me Airtel email address as bellow,
[protected]@airtelindia.com
[protected]@in.airtel.com

I have send same complaint to them & after 5-6 hours later I got my money refund back.
This type of charges happen to me before & that time I could not get refund, as there non response customer care & now they charge money for calling customer care.

I am using Airtel from 10 year & now Airtel service is very bad, I have to MNP my mobile number to another network .

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Address: 815317

Website: network coverage

Hi team,
The address for the concerned place is: vill-ghanghari kura, post - kisutand, P.S- tisri, Distt. - giridih, jharkhand 815317. We have been a very good customers of airtel and we all in my family using the airtel number. The network in this area is so bad that i can not even make a call. It's been a long time and due to this reason i am not able to contact my family. I want to know the reason and solution . Otherwise i am going right this concern to govt. of India. TRAI.

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 6 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 6 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: 250002

I am airtel suscriber "[protected]" and i am very anguished and sad about the treatment received from the airtel company.
Since, they boast of providing network everywhere and their network towers can be mapped and searched but this is all false propoganda. i am not receiving any signal (0tower) in late evening till morning from last 45 days. i have complained about the same to the company several times and every time they assure me that the technical problem will be sorted soon but i am suffering from it till now.

Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: 500010

Website: Unknown

Without opting for follo celebraties I received SMS that rs.90 has been deducted how come this can happen to me with out my concern. I request airtel to check the same and refund the amount asap. If it happens while browsing then now we should not use airtel internet for browsing? And I have opted for deactivation of VAS Immediately. This is not fair in cheating a customer. If it is done by just browsing then airtel is responsible not customers.
Mobile number [protected]

Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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S

Santhosh898

from Siddipet, Telangana

Jul 6, 2016

Good platform for complaints

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Address: Mumbai City, Maharashtra, 400101

Website: Airtel.in

I applied for reactivation of #[protected] on 11the jun 2016 at thakur village gallery, mumbai and visited them for follow ups 3 times. but still not activated. they changed the sim once. i have written on twitter 6 days back and they said that they will call me now - i am waiting for the call for 6 days. written to appellate and no reply. i have paid rs. 225 for the sim. but no activation yet. this is the worst service i have ever faced. obviously airtel has become worst now. can some one listen to a customer. my number is [protected].

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: 560005

Website: airtel.in

I suddenly get an SMS from Airtel telling me that I have been charged 99 Rupees for some superstore service that I did not even subscribe for.

I immediately deactivated the service via sms and tried calling customer care. Just getting through to customer care is a pain let alone the long wait period. I guess Airtel knows that they are at fault and therefore complicate their IVR menu.

anyway the call dropped or hung even before being answered and I was charged 50p for the same.

I have not activated any such service, but have been charged. I am sure I am not the only one to face this issue. Please get me justice by having my money refunded at the earliest.

My attempts to contact Airtel have been futile and I am looking forward to a quick and acceptable resolution.

My mobile number is : [protected]
Name : Asma Banu
Location : Bangalore Karnataka

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Ms. Banu,

This is with reference to your post dated 6 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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A

asmabhaq

from Bengaluru, Karnataka

Jul 7, 2016

Dear Akanksha,
Thank-you for your prompt reply.I trust that my problem will be resolved and money credited back at the earliest.
Regards,
Asma

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M

mayur22897

from Indore, Madhya Pradesh

Jul 7, 2016

yes. you are saying true brother I also have this on this date. Airtel done it on many o[censored]s phones. I am really disappointed and if its not resolved I will go for idea by porting.

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Address: 688014

Website: www.airtel.in

Airtel superstore got activated and debited my rs 35
I contacted the airtel customer care.They r telling that its a value added service that i hav activated.
They told that it activates if we touch any link in d internet, but in my case, the service was activated when i did not even touch the internet the complete day .
i have no idea how airtel can activate such service without proper authentication ?
if no proper solution from airtel i m planning to port to other network provider
I hav 4 airtel connections

Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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R

renjuhtrz

from Thiruvananthapuram, Kerala

Jul 6, 2016

Got credited back after i send a mail to airtel

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Address: Mumbai City, Maharashtra, 400093

Website: www.airtel.in

I am an Airtel DTH customer since 3 years.
On 4 July, my video got stopped and i filed a complaint. Since 2 days I am calling the customer care and requesting to get it fixed as I am a working person and won't be available at home always.
2 days they were giving me random times and finally when i got a call from their so-called engineering he said he will come in 1 hour but he didn't turned up and was not picking call as well.
This is pathetic.

Complaint[protected]

Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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P

pbul

from Gurgaon, Haryana

Jul 6, 2016

Sir,

Unauthorised Mobile Tower has been installed at the roof of House No. 13/45, Subhash Nagar, New Delhi - 27. As Mobile towers are not allowed to be installed in residential colonies. You are requested to kindly take strict action against the same.

Regads.

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Address: Bangalore, Karnataka, 560034

Website: 56789.airtel.in

Airtel is enabling 3rd party service like "follo celebrities " and charged Rs 90 or more for that.

According Airtel customer care, if i click on any ads knowingly or unknowingly which connected to airtel in my mobile, the respectively 3rd party service will be activated.

but in my case, the service was activated when i did not even touch the internet the complete day .

i have no idea how airtel can activate such service without proper authentication ?

if not proper answer from airtel, i planning to cancel the service.

this are the following messages i got when i was driving .

1st SMS
Thanks for using FOLLO CELEBRITIES service.You have been charged Rs 90.0 from your Airtel Mobile.To deactivate, Call or SMS STOP to 155223.More services, click http://56789.airtel.in

2nd SMS
FOLLO CELEBRITIES service has been [protected]@Rs90.0 for 30days. Txn ID N[protected], 06Jul16 04:12. Service will be renewed after validity expiry. To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 6 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 6 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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S

sriramvonline

Jul 6, 2016

Typo in title : Airtel enabling 3rd party service without any request

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T

tejashri gharat

from Shimoga, Karnataka

Jul 6, 2016

Today at 1am the airtel Follo All Week service of 35rs per week got activated by itself on my number. My balance got deducted by rs 35, I want the refund of the amount as it was not activated from my part. The customer care executive didn't respond properly when called and refused to raise complaint and blamed me for the Activation.

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